Interior Place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: see attached,
Hello,
This is not entirely accurateAlthough we did agree to wait on two occassions, we then contacted you on 08/24/2014. You responded on 11/13/stating that you would return our moneyWe also ordered a replacement product from youit wasn't until Decemebr after you agreeing in writing to return our money that we reveived the original borderBut we had already purchased another border from you. I have attempted to contact your company times but was told Brian was not available to speakI have attached the email correspondence as a referenceThanks,
***
Regards,
*** ***

Dear Customer,
Our company is doing business for many years and our customers are coming back to us again and again, because their satisfaction is our top priority. We issued to you more than one credit, just to be sure you got your refundPlease find below official e-mail from *** company which gives to you transaction ID and confirming that refund was issuedMaybe you would say that *** is fraudulent company as well, but in this case we would suggest for you to contact *** and clarify this informationWe are family business and on many occasions we are ready to loose money and make no profit but to keep our customers happyYour harsh words are very painful because it's absolutely untrue!
Here the copy of e-mail we received from *** confirming that your second refund was issued:
-----Original Message-----
From: service@***.com [mailto:service@***.com]
Sent: Monday, December 22, 5:PM
To: Interior Place LLC
Subject: You sent a payment
----------------------------------------------------------------------
You sent a payment
----------------------------------------------------------------------
Transaction ID: ***
Dear Interior Place LLC,
You sent a payment for $USD to *** ***
Please note that it may take a little while for this
payment to appear in the Recent Activity list on your Account Overview
View the details of this transaction online at:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I spend $for a product that I don't have which I only keep a couple of daysi spend $ for the product and I paid $ for shipping it backin return from the company all I am getting back is $ so by just going to this company I lost $ in just a couple off days I don't feel this is wright
Regards,
*** ***

Dear Addie,
We are sorry to hear about your inconvenience, but we need to clarify the situationYou ordered custom made product, in your case wallpaper panelsCompare to regular wallpaper, wallpaper panels are made only per customer's requestWe never have such panels in stock,
because the product can be supplied by manufacture only when custom order placedAs result after completing production stage manufacture is not accepting any returnsSuch policies are enforced by all manufactures and retailers who are offering custom made products for saleYou can check out such policies with bigger companies like Home Depot or Lowe'sWe are emphasizing on our website as well, that custom made products are not eligible for return because the manufacture refuses to take such products back.You mailed to us your wallpaper panels without return authorizationOur customer representative contacted you and after our last phone conversation you confirmed that you would like to receive your custom made panels back, since refund can't be issuedWe will pay again for the shipping at our own expense and mail this panels to your address in California
Best regards,
Interior Place

Dear customer,
Before making purchase on our website you need to read and agree with the check-mark (otherwise you can't make the purchase) to our return/exchange conditions All our return conditions are clearly stated on our website as well and they are the
following:
We gladly accept most items for return or exchange under the following terms and conditions:
Items must be posted back within days of receiving them
Only uncut, unopened products, in their original factory packaging, are returnable
Buyers are responsible for all shipping costs and 30% manufacturer's restocking fee appliesFor prompt and proper credit, request the Return Authorization form and include it with the returnWe don't make any money on returns (in all cases we pay return shipping to manufacture at our own expense)We would be happy not to charge you any restocking fees at all, but the manufactures are the ones who charge 30% restocking feesWe simply don't put items back on the shelvesWe ship them back to manufacturePlease keep in mind, that in order to avoid possible differences in shades and colors due to monitor settings or other limitations of the computer screens or catalog photos, our company is offering samplesThis way you can get sample and to be 100% confident that the item is matching your expectations in terms of color or textureWe offer samples on all our wallpapers, borders and self-adhesive papers.
We do regret to hear that the item didn't meet your expectationsWe continue to press manufacture industry not to charge retailers any restocking fees, but in this economy we find a little cooperation on their behalfWe are sorry for inconvenience!
Sincerely,
***
Interior Place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is incorrect and false. I have emails to confirm I showed you in email the same day I received the incorrect border! NOT what was ordered! And no customer should be treated the way I have been by the owner and her staff. However, I do accept the offer for return to gain refund, and I feel that is the proper thing to doI need the address please as where to mail this return.Thanks to the Revdex.com for getting this resolved.Thanks to Interior Place for taking the correct action
Regards,
*** ***

Dear ***,
We are sorry for inconvenience and unintentional wrong border which was send to youWe verified with manufacture and confirmed that Labrador wall border is having wrong pattern number in their catalogPlease keep the "wrong" border free of charge, maybe you will find use to
itWe will issue full refund including shippingYou will receive e-mail with confirmation of full amount refunded.Best regards,
Interior Place

Dear customer,
Our company is taking many steps to make your shopping experience pleasant and convenientOne of the key ingredients on today's internet market is the speed and delivery of your order in timely and sufficient mannerWe do apologize that you changed your mind after
placing your order with us, but entire process on our website is build in the way, that your item will be dispatched as soon as possibleYour order went directly to warehouse for processingYou called to us after your order went from order queue to processing, directly to manufacture's systemBefore you placed your order you had to confirm twice that you want to process your requestAfter your double confirmation we are making sure that your merchandise will be dispatched in the shortest time possibleAgain, we do apologize that our system by default is working towards immediate fulfillment of the order and not really suitable for short time returns after order placed. Best regards,
Interior Place

Dear ***,
When you are choosing delivery service, you are paying for delivery on time, not for the providerYou did get your merchandise in two days and it was paid for two days deliveryToday many companies are collaborating and ***, *** and *** are providing interchangeable servicesYou can find many of this currier programs online
Sincerely,
Interior Place

Hello ***,
In response to *** *** complain we can verify facts which contradict *** ***i’s statementsI think part of the problem is that the order was placed by *** ***As result some of the statements from *** *** are not correct:
1. Our company never received second order or replacement order from *** family as *** is saying on different occasionsPart of the problem might be that they order another borders from ANOTHER company and decided not to wait to their custom order from our company2. The only order with us was placed under number *** was for CUSTOM mural border which was shipped and deliveredPrior to placement of the custom order our company notified *** *** that such order needs time to be produced by manufacture and they agree to wait3. We can’t refund custom made ordersThis policy is clearly stated on our websiteDespite this known fact we did contacted manufacture and were trying to convince them to make an exception and take this order backManufacture confirmed on both our attempts that custom orders are not eligible for refundSincerely,
Elman L***
Interior Place

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,The warehouse confirmed that your order was dispatchedWe had estimated date for delivery which we gave to you during your phone inquiriesSince your order wasn't delivered in timely manner our company opened investigation with USPSWe issued full refund for your order as well without
waiting for final resolution from USPS. Please accept our apologies for not being able to make your shopping experience smooth and pleasant, regardless of delivery obstacle.You should see your refund in the upcoming bank statement.Thank you,Interior Place

We couldn't issue refund to your credit card because of time limit for such transaction on behalf of credit card companyWe sent check by Priority mailYour tracking number for USPS *** *** *** *** *** **
Best regards,
Interior Place

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We sent to you e-mail on July 24, 2015, the day manufacture notified us that your wallpaper is on the backorder. After our today's conversation and my...

colleague's previous phone calls, please be sure that your order will be fulfilled. I gave to you my direct phone extension, which you are welcome to use. In addition we will refund you money for shipping. Please accept it as token of our appreciation for your patience. Thank you again,
Interior Place

January 19, 2016Dear [redacted],
In regards to the above complaint ID, this issue has been resolved. We have apologized to [redacted] regarding the confusion about her payment being processed and her order was then shipped shortly after resolution occurred. Once the order was...

received by [redacted], she inquired about the amount of rolls she received as she ordered two but stated that only one was sent. On 1/6/2016 a voicemail was left and an e-mail was sent explaining that wallpaper is priced as single rolls and packaged by the manufacturer and delivered as double rolls. This means that since her order was for two single rolls of wallpaper, what was actually delivered to her was one double roll of wallpaper. This is why our website requires orders to be placed in dominations of two. We also sent the dimensions she should have in the roll which is also stated on our website. On 1/7/2016 [redacted] called to inform us that the packaging does not clearly have the dimensions listed, however we informed her that all manufactures of wallpaper only send double rolls, therefore her case is closed,Sincerely,
Giovanna M.
CPA Manager

January 19, 2016Dear [redacted],In regards to the above referenced complaint ID, we have spoken with the customer and informed her that she will be receiving a refund for her order as requested, Enclosed with this letter is an e-mail to the address on file, [redacted]@peoplepc.com, that check [redacted],...

in the amount of $23.64 was issued and nailed. Please contact us immediately if additional information is needed.Sincerely,Giovanna M.CPA Manager

Dear [redacted],
You ordered from us not regular border, but mural border, which can be printed only as a custom order by manufacture. You were notified that such custom order takes time to produce and you agreed to wait. You cancel your order when it was placed in production by manufacture...

and paid by our company already. (as any custom order which requires  prepayment on our behalf). We shipped your mural borders by [redacted] courier service Tracking number: [redacted]. Order was delivered to you on December 15, 2014 at 8:53 A.M. Our return policy for custom items is listed and available for your review on our website.
Sincerely,
Interior Place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Interior Place must provide proof of  their claim that my package  was shipped Thursday April 2nd through [redacted]. That is what I paid EXTRA for and that is NOT how it was shipped. According to my records it was not only shipped days later than Thursday,  It was not shipped through [redacted]. While I clearly understand that Interior Place does not ship on the weekend. [redacted] clearly does. Please provide this proof at your earliest  convienence.
Regards,
[redacted]

Dear [redacted],
Please accept our sincere apologies for sending to your daughter the wrong clock. It was a holiday season and human error the only reason why it's happened. We would change this clock for you right the way, but you yourself find out about this unfortunate mistake two months...

later, since your daughter did put "wrong" clock on the wall and used it. Our customer support was assuming that if clock was in use for two months that Free gift will be a nice solution in case your daughter did like this clock. When we realized that you personally want only [redacted] clock (not [redacted]) we offered to keep [redacted] clock anyway as a Free gift. We sent to you replacement [redacted] wall clock as you originally ordered. Please enjoy both clocks!Best regards,
Interior Place