Internal Medicine Associates, P.S.C.

Complaint: [redacted] I am rejecting this response because:We are responding to your email of June 8th stating that the case is closed It is not We have heard from their corporate offices and in fact they sent you an email on June 10th stating that the matter is still on goingThe incident is not closed If you have any further questions about this, please call or email us at: [redacted] Regards, [redacted]

July 23,2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] *** [redacted] A.JPerri has received your email dated June 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolution with her We appreciate the additional feedback that she has provided.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at [redacted] Respectfully,Tracey H [redacted] Corporate Customer Relations Manager

June 30, 2015Revdex.com of New JerseyRE: Revdex.com ID# *** *** ***A.JPerri has received your email dated June 21, 2015, regarding the
above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with *** *** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at *** ***.Respectfully,Tracey H***CorporateCustomer Relations Manager

March 15, 2016 Revdex.com serving New Jersey RE:       Revdex.com ID# [redacted]             [redacted]   A.J. Perri has received your email dated March 8, 2016, regarding the above-referenced...

complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  Our corporate office is currently in communication with [redacted] to gain a better understanding of the complaint and to hopefully achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact Janice H[redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst

American Residential Services, LLC D/B/A  A.J. Perri ("ARS") has received your email dated November 21, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer...

and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Complaint: [redacted]
I am rejecting this response because:We are responding to your email of June 8th stating that the case is closed.  It is not.  We have heard from their corporate offices and in fact they sent you an email on June 10th stating that the matter is still on going. The incident is not closed.  If you have any further questions about this, please call or email us at:[redacted] [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Yes they are trying to resolve the problem but it is not solved yet. Hopefully they will continue to work with me to remedy the situation.
Regards,
[redacted]

June 10, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated May 31, 2016, regarding the above-referenced...

complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted] Respectfully submitted,   Jason C[redacted] Corporate Online Reputation Analyst

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated November 22, 2016 regarding the above-referenced rejection. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mrs. [redacted] as early as today, January 4, 2017, and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]) [redacted].

October 23, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted]A.J. Perri has received your email
dated October 13, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to...

our
attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at ([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The resolution is that I will be refunded $136 and will receive two free maintenances on my gas furnace and air conditioner.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: was told on July 20th that I would be receiving a credit and it would be charged back to the credit card I used. It has now been almost two weeks and I still have not received the credit. 
Regards,
[redacted]

September 12, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated September 2, 2016, regarding the...

above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] Corporate Customer Relations Manager

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated September 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently trying to contact the customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

June 10, 2015Revdex.com of New JerseyRE:              Revdex.com ID# [redacted]                   [redacted]A.J. Perri has received your email dated June 8, 2015,...

regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution to his satisfaction.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager

Complaint: [redacted]
I am rejecting this response because I have received no communication from the business.  Also, your records show an incorrect address for me & where the business was conducted. It is [redacted] Your records show [redacted]  The business should have [redacted] as my contact info.I look forward to an amicable resolution of this case.
Regards,
[redacted]

American Residential Services, LLC D/B/A A.J. Perri- Tinton Falls ("ARS") has received your email dated October 31, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted several times to...

contact  Mrs. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]) [redacted].

American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated December 5, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...

feel we have reached an amicable resolution. We have voided the customer’s check, and mailed it back to him. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Complaint: [redacted]
I am rejecting this response because AJ Perri called me several times and I spoke with a customer service representative.  First, she said AJ Perri would repair my non working furnace for $1,291 and I rejected this offer.  Then she said they would repair it for $785 but this offer was after I had already paid $661 for the part and shipping and $100 to an electrician to install it.  The [redacted] payment receipt is attached.  As my furnace worked well before AJ Perri came to do prepaid maintenance, AJ Perri was paid to and did perform maintanance for the 8 years I had the furnace, and it stopped working five days after the last maintenance, AJ Perri took improper action causing the failure to work. 
Regards,
[redacted]

American Residential Services, LLC D/B/A A.J. Perri- Tinton Falls ("ARS") has received your email dated October 26,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with...

Mrs. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].