Internal Medicine Associates, P.S.C.

July 8, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted]  A.J. Perri has received your email dated June 29, 2016, regarding the above-referenced...

complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We appreciate the opportunity to clarify that we have never performed service for [redacted].  After reviewing our advertising, we determined the information was accurate as written.  We attempted to reach [redacted] via the phone number provided and look forward to gaining a better understanding of his Complaint upon speaking with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted,   Janice H[redacted] National Customer Relations Supervisor

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated January 19, 2018 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. The customer has advised us that she will call us back when she has a more convenient time to speak with us. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact us directly at [redacted]

American Residential Services, LLC D/B/A A.J Perri ("ARS") has received your email dated January 3, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently attempting to contact the customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Dear [redacted]. Please be advised that this complaint has been fixed. We are satisfied with the results.Thank you for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

This isn't a very user friendly website. I couldn't respond - now time has lapsed and the case is closedHowever for the record AJ Perri did respond to my complaint in a satisfactory way- they exceeded my expectations - they shouldn't have a mark against them because there weren't clear instructions on how to respond via email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 9, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted]A.J. Perri has received your email dated September 29, 2015, regarding the above-referenced complaint.  Thank you for bringing this...

matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated Nov 16,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. At this time, our contractor has been working with her contractor to correct the issues and any additional work that we (A.J. Perri) can do must be completed when they are finished. We have given our contractor has specific instructions to keep us posted so that we are informed of any and all progress.  AJ Perri/ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].

November 13, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted]A.J. Perri has received your email
dated November 3, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter...

to our
attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at([redacted] **Respectfully, Janice H[redacted]Corporate Customer Relations Lead

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated June 13, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have...

reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your [redacted]

April 25, 2016 Revdex.com serving New Jersey RE:       Revdex.com ID# [redacted]             [redacted]          A.J. Perri has received your email dated April...

16, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have attempted to reach [redacted] via the phone number provided to gain a better understanding of the complaint towards achieving an amicable resolution.   We look forward to working with [redacted] upon speaking with him. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact [redacted] H[redacted] at [redacted] Respectfully submitted, [redacted] C[redacted] Corporate Online Reputation Analyst

November 17,
2015Revdex.com of New JerseyRE:              Revdex.com ID# [redacted]                    [redacted]A.J. Perri
has received...

your email dated November 6, 2015, regarding the above-referenced
complaint.  Thank you for bringing this
matter to our attention and allowing us the opportunity to respond.  We have been
in communication with [redacted] and have reached an amicable resolution with him.  A.J. Perri
prides itself on providing premier customer service and appreciates your
assistance in resolving this dispute.  If
you require additional information regarding this complaint, please free to
contact me at [redacted]Respectfully, Janice H[redacted]Corporate
Customer Relations Lead

Complaint: [redacted]
I am rejecting this response because:They just called me and told me once again that they will once again send out a field supervisor to check the unit out once again. This will be the 7th time they will bring another person in here to tell me the same thing and yet my unit still makes the same whistling noise. If they stand by their products then they need to replace the interior unit I do not want a patch up job that does not work on a year old unit. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Received a reply from this awful company.  They charged for 6 years of service and parts.  I have never had a problem with a disposal and it's usually cheap enough to replace.  THIS IS A RIPOF!
Regards,
[redacted]

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated July 31, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We would like to apologize for the delay in getting the refund processed to the customer’s credit card. We have attached the refund receipt for customer’s records.   ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer as of January 26, 2018. The customer has acknowledged that she received the 2 -ear free maintenance from us. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

July 23,2015Revdex.com of New JerseyRE:              Revdex.com ID# [redacted]                   [redacted]A.J. Perri has received your email dated June 13, 2015, regarding...

the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her.  We appreciate the additional feedback that she has provided.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager

December 7, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]
         [redacted] [redacted]A.J. Perri has received your email
dated November 24, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.  On December 2, 2015, we visited the
customer’s home to ensure that the correct equipment was installed and to
ensure that the equipment was operating properly.  We have attempted to reach [redacted] via phone
and via email to further discuss our findings towards resolving her
concerns.  We look forward to working
with her upon speaking to her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

June 8, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted]          A.J. Perri has received your email...

dated June 6, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted]. Respectfully submitted,   [redacted] C[redacted] Corporate Online Reputation Analyst