In regards of [redacted] complaint # [redacted] our offer stands were we pay [redacted] $as Reimbursement and fish his Rear window defogger! [redacted] went too far by demanding from us to get him a pair of headphones for $in which a set came with The DVD system and a new Key fob Remote in which we got him one already ! We would like to close this complaint if [redacted] would like our offer or not ! Thank you for your Cooperation! [redacted] GENERAL SALES MANAGER INTERNATIONAL AUTO OUTLET
Business call: Business did everything that they were supposed to do, an extended warranty was given to him and the car was discountedRepairs were madeCan't make the car like a new modelCustomer is responsible for everyday wear and tear
Dear [redacted] We received your complaint and this is our response to you! We promised to do your tires and door lock and we are sorry that it took Arround hours wait because we had to send the truck to a tire shop to accomadate you ! You can bring the truck to fix the door lock and to check on the damage to your rims because we were not aware of that ! Also, we have the payoff check ready for the amount of $to be sent with the title to your address ! Regards, [redacted] International Auto Outlet General Sales Manager
Mr [redacted] purchased a year old [redacted] he drove it and inspected the vehicle before the purchase !! We fixed the oil leak for him and he was pleased His house was robbed few weeks after and they stole his keys He called us for extra key which we did not have so he elected to tow the vehicle to [redacted] dealer and told them to change the locks because the robbers had his key !! [redacted] dealer charged him $to change the ignition and the security system and was very costly and he was mad ! He complained that the vehicle had suspension issue and the head light was not original !! The car is years old and he test drove the car and it was fine no suspension issue and the head light is functionable !! I guess he was mad from the repair bill he had to pay because of the robbery and he is trying to take his anger on us ! Thank you ! * [redacted] G.M International Auto Outlet
Dear ***, This is a response for case number [redacted] Mr [redacted] First we fixed the window switch second we fix the solenoid third we fix the water pump After all that, he did not make his payment so we rrepossessed the vehicle We offered to fix the engine and he answered "I think about it" We asked him twice to fix the engine and he did not have confidence in our service department so he is moving forward with the lawsuit We did all we can to help Mr [redacted] Regards, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As you can see from his response, he states he was "pretty honest" about the car's issues and cosmetic issuesIf I was trying to defend myself and I knew I was not guilty, I would not say I was " Pretty Honest", I would say that I was " Totally Honest"! He DID NOT disclose the car's issues in entirety before sale, the majority of the issues that he said he disclosed were not disclosed to me prior to saleYes, he did have the windshield replaced and radio repairedThe windshield wipers were rigged and that issue was not disclosed to me prior to sale nor were the headlights although he did repair the headlightsThe plastic cover that he supposedly " secured" was " "secured" with zip ties, which I do not consider repairing, I have I photos that I posted on my review on their Facebook page to show proof that their repair work is shady in my opinionI don't know any reputable mechanics that would do the type of repair work that I have seen them do to my carAlso, he did tell me the key would need replaced and reprogrammed due to the buttons peeling and the key being taped, however, he did not disclose to me that something is wrong with the module making it impossible for just Saab to program a new key without replacing the module & the keyI was not aware of this until a couple weeks after the sale when I went to get a new key programmed and I was told it would be $1300! If this information would have been disclosed to me prior to the sale of the car, I would NOT have purchased it! I feel like it's wrong of them to make the sale knowing I came in looking for a reliable car for my two children, who are only & and IMy kids were very sick with strep throat and I couldn't even take them to the dr for days! He also stated that he spoke with my "friend" about the issues with the car, which is true, but if he was selling me the car & not my friend, shouldn't he have disclosed the issues to ME and not just my friend who was trying to help me? I was the customer, not my friend! I will never do business there again and hope that others will learn from my mistakeI do not feel like I was made aware of the repairs this car would require and because of that, I feel like I was seriously taken advantage ofI may not be able to recover my financial loss, but hopefully if I get the word out there, nobody else will be put in my situationI have attached the pictures of the zip ties used to "secure" the plastic cover Regards, [redacted]
I have called and left a message twice and MrK [redacted] has yet to return my call I do want them to get another opinion on the vehicle if they will comply What are my next steps from here? I work full-time and do not have the time to visit the dealership through the week Please adviseThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have e-mailed International Auto Outlet and instructed them I would only communicate in a written formatI received a response from them after the second e-mail to which I responded stating that I would be willing to talk to Tony through e-mail ONLYI have received no response to this third e-mailAt the present time, the car is drivable, but I do not know for how longThe Hyundai repair shop I took it to said at this point, the car just needs to be driven until it fails as the damage to the engine block has already been doneI have not contacted the warranty company because at present, the car is still runningIf IAO is confident that the warranty company will cover the costs, then I will consider this matter closed if I get something in writing from them stating that when the car fails, IAO will cover all costs, minus the $deductible I would have to pay under the warranty contract, if Z-Core refuses to cover the repairsI think this is a fair resolution Regards, [redacted]
Dear ***Thank you for calling me yesterday regarding the complaints. I am very sorry for some reason I am not getting the complaint in my email box it is going to Spam ! Can you please fix that problem! About I'd [redacted] he got the Title and me... personally contacted him and explained why was the delay because of lending and promised him that we overnight the title and unfortunately our assistant missed the 6 pm pick up time so he got it the day after ! I apologize to [redacted] and I still have the $75.00 gift certificate from [redacted] like he requested which will cover the $25.00 title fee and $50.00 for 1 day title delay ! Please let me know what to do ! [redacted] [redacted] [redacted] [redacted]
I purchased a Cobalt SS in October and it has given me nothing but issues and I was Not made aware of any issues with the car when I was there at the dealershipThe first issue was when I first got the car home, I noticed a knot in the driver's side front tire and was told I had to replace the tire because it was dangerousThe second issue I had was literally days after I found the knot in the tire, a coolant leak which lead me to park the car for upwards of a month until I could afford to fix it after I just spent a bunch of money to buy the carThe 3rd issue I'm having right now is the rear axle beamEver since I test drove the car I thought it drove nice but thought the pull to the left was just me, but the more I drove the car, the more I realized things weren't right with the handling and so I took it to a tire shop and they told me the rear axle beam was bent which will wear the tires quicker than normalSo after replacing a tire, the radiator, the stock heat exchanger(since it is supercharged and they were both leaking due to a rock that got lodged in between them), the interior blinker switch, the Sun/Moon roof switch bezel, and now the axle beam having to either be bent or replaced I'm not too thrilled with my experience at all
Dear Gary, this is a response for Id number [redacted] We are sorry that Mr [redacted] is having problems with his carWe need to find out from him first if the car is drivable and second if Mr [redacted] contacted the warranty companyWe emailed Mr [redacted] to contact us by phone and ask for me Tony general manager to discuss how we can help Mr [redacted] he can reach me at 513- [redacted] also we sent the title to Mr [redacted] with a lien because he owes us $and I will email you a copy
Dear [redacted] , We read your complaint and our response to you is that our Sales person did not misrepresented the Pontaic Firebird you purchased from us He talked to you on the phone and discribed the vehicle condition in full detail and our website showed more than pictures before you purchased We even on our own changed the AC Compressor because the Clutch was making noises before we shipped it to you to Colorado for you to be satisfied You called few times and talked to Matt and steve about problems with antenna and radio but, they both told you that they were in working order before the vehicle was shipped to youPlease understand that the vehicle is years old and things can go wrong instantlyWe believe that we sold you a good solid vehicle and we represented the vehicle the way it is by the pictures from our Website and walking Arround the vehicle described over the phoneBest Regards, [redacted] General Sales Manager International Auto Outlet
She purchased the car AS IS, she is on her own for the wear and tear of the carShe can call *** directly if she wants work with him but he will not pay for the full repairHe will give her a discount
Dear ***
This is the response for case number *** Rhea ***, we are currently in the middle of negotiations to try helping fixing her car and we are going to go 50-on the repairs she will be calling your office to let you know about the outcome thank you for your cooperation!
G A*** k***
General Manager
Dear MrMalott,
We received your response about the above referenced complaint and we think our offer stand by us fixing your door lock and will send back the tires for rebalance at the tire shop for free because we already paid for that ! We feel like we do not have to pay you or the Dealer because that is something we of erred to you ! Also, hours of waiting Is an average wait at any tire shop without an an appointment !
As a Dealer we have day by law to issue the title in your name and there was a trade and payoff involved and the process takes several weeks in order to send the title and the refund checkG.Anthony Kayrouz
General Sales Manager
International Auto Outlet
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They have done the repairs an at no costThey also stated that if we have anymore problems with the engine light to call them.
Regards,
*** ***
Dear Tony, I did keep the appointment with Allen at Jim's Good Year and he did confirm that it is the timing chain that is bad in the car I purchased in January and knew there was a problem immediately and have been trying to resolve it for almost three months now. Allen said that he could get the part and that it would take a "special tool" to replace it. This tool will cost about $and the chain and labor approximately $1500.00. Nick at Sumner Brossaid he could get the part too. After three weeks and a couple of timing chains later I was informed that he could not find the correct part for that particular model Suzuki. The warranty has run out and I was sold a lemon from the beginning. Allen at Jim's explained that if he get the right part and replaced it the cost would be about $1500,and he would have to include the cost of the "special tool". This is ridiculous. I cannot afford this and shouldn't have to. This problem should have been taken care of before you put the vehicle on the market. I never had a problem like this with my Toyota. Please consider a replacement for this vehicle
Sincerely,
Mrs*** will be calling you to let you know that this matter was resolved and we reimbursed them the money they paid to fix the air condition line !Please let me know when she calls
you that everything is resolved.Thank you,*** *** General Sales Manager International Auto Outlet
After reading the novel *** *** wrote to Revdex.com, International Auto Outlet (IAO) offer for $to *** *** standsWe did everything the customer asked us to fix and still not enough for him! We installed DVD units, oil pressure sensor, winshield washer bottle, purchased brakes and
RotorsAlso, he complained that 4xwas not shifting properly then he took it to Jake Sweeney dealer and they told him it is in working conditionWe sent our sales representative *** to Ky to help getting signatures from co signer his Mom because she is on oxygen and we put Gas in his truck for reimbursement He even gave us a trade with a bad transmission and engine and bad wheel bearing and we did not complain to any one! Please let us know what you like to do !For some reason I am not getting your emails they are going to my Spam file !
** *** ***
INTERNATIONAL AUTO OUTLET
GENERAL MANAGER
The only one that ever wrote a good review about this company has to be its employees I had a terrible experience here The salesman don't have time for you and they lie through their teeth
In regards of [redacted] complaint # [redacted] our offer stands were we pay [redacted] $as Reimbursement and fish his Rear window defogger! [redacted] went too far by demanding from us to get him a pair of headphones for $in which a set came with The DVD system and a new Key fob Remote in which we got him one already ! We would like to close this complaint if [redacted] would like our offer or not ! Thank you for your Cooperation! [redacted] GENERAL SALES MANAGER INTERNATIONAL AUTO OUTLET
Business call: Business did everything that they were supposed to do, an extended warranty was given to him and the car was discountedRepairs were madeCan't make the car like a new modelCustomer is responsible for everyday wear and tear
Dear [redacted] We received your complaint and this is our response to you! We promised to do your tires and door lock and we are sorry that it took Arround hours wait because we had to send the truck to a tire shop to accomadate you ! You can bring the truck to fix the door lock and to check on the damage to your rims because we were not aware of that ! Also, we have the payoff check ready for the amount of $to be sent with the title to your address ! Regards, [redacted] International Auto Outlet General Sales Manager
Mr [redacted] purchased a year old [redacted] he drove it and inspected the vehicle before the purchase !! We fixed the oil leak for him and he was pleased His house was robbed few weeks after and they stole his keys He called us for extra key which we did not have so he elected to tow the vehicle to [redacted] dealer and told them to change the locks because the robbers had his key !! [redacted] dealer charged him $to change the ignition and the security system and was very costly and he was mad ! He complained that the vehicle had suspension issue and the head light was not original !! The car is years old and he test drove the car and it was fine no suspension issue and the head light is functionable !! I guess he was mad from the repair bill he had to pay because of the robbery and he is trying to take his anger on us ! Thank you ! * [redacted] G.M International Auto Outlet
Dear ***, This is a response for case number [redacted] Mr [redacted] First we fixed the window switch second we fix the solenoid third we fix the water pump After all that, he did not make his payment so we rrepossessed the vehicle We offered to fix the engine and he answered "I think about it" We asked him twice to fix the engine and he did not have confidence in our service department so he is moving forward with the lawsuit We did all we can to help Mr [redacted] Regards, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As you can see from his response, he states he was "pretty honest" about the car's issues and cosmetic issuesIf I was trying to defend myself and I knew I was not guilty, I would not say I was " Pretty Honest", I would say that I was " Totally Honest"! He DID NOT disclose the car's issues in entirety before sale, the majority of the issues that he said he disclosed were not disclosed to me prior to saleYes, he did have the windshield replaced and radio repairedThe windshield wipers were rigged and that issue was not disclosed to me prior to sale nor were the headlights although he did repair the headlightsThe plastic cover that he supposedly " secured" was " "secured" with zip ties, which I do not consider repairing, I have I photos that I posted on my review on their Facebook page to show proof that their repair work is shady in my opinionI don't know any reputable mechanics that would do the type of repair work that I have seen them do to my carAlso, he did tell me the key would need replaced and reprogrammed due to the buttons peeling and the key being taped, however, he did not disclose to me that something is wrong with the module making it impossible for just Saab to program a new key without replacing the module & the keyI was not aware of this until a couple weeks after the sale when I went to get a new key programmed and I was told it would be $1300! If this information would have been disclosed to me prior to the sale of the car, I would NOT have purchased it! I feel like it's wrong of them to make the sale knowing I came in looking for a reliable car for my two children, who are only & and IMy kids were very sick with strep throat and I couldn't even take them to the dr for days! He also stated that he spoke with my "friend" about the issues with the car, which is true, but if he was selling me the car & not my friend, shouldn't he have disclosed the issues to ME and not just my friend who was trying to help me? I was the customer, not my friend! I will never do business there again and hope that others will learn from my mistakeI do not feel like I was made aware of the repairs this car would require and because of that, I feel like I was seriously taken advantage ofI may not be able to recover my financial loss, but hopefully if I get the word out there, nobody else will be put in my situationI have attached the pictures of the zip ties used to "secure" the plastic cover Regards, [redacted]
I have called and left a message twice and MrK [redacted] has yet to return my call I do want them to get another opinion on the vehicle if they will comply What are my next steps from here? I work full-time and do not have the time to visit the dealership through the week Please adviseThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have e-mailed International Auto Outlet and instructed them I would only communicate in a written formatI received a response from them after the second e-mail to which I responded stating that I would be willing to talk to Tony through e-mail ONLYI have received no response to this third e-mailAt the present time, the car is drivable, but I do not know for how longThe Hyundai repair shop I took it to said at this point, the car just needs to be driven until it fails as the damage to the engine block has already been doneI have not contacted the warranty company because at present, the car is still runningIf IAO is confident that the warranty company will cover the costs, then I will consider this matter closed if I get something in writing from them stating that when the car fails, IAO will cover all costs, minus the $deductible I would have to pay under the warranty contract, if Z-Core refuses to cover the repairsI think this is a fair resolution Regards, [redacted]
Dear ***Thank you for calling me yesterday regarding the complaints. I am very sorry for some reason I am not getting the complaint in my email box it is going to Spam ! Can you please fix that problem! About I'd [redacted] he got the Title and me... personally contacted him and explained why was the delay because of lending and promised him that we overnight the title and unfortunately our assistant missed the 6 pm pick up time so he got it the day after ! I apologize to [redacted] and I still have the $75.00 gift certificate from [redacted] like he requested which will cover the $25.00 title fee and $50.00 for 1 day title delay ! Please let me know what to do ! [redacted] [redacted] [redacted] [redacted]
I purchased a Cobalt SS in October and it has given me nothing but issues and I was Not made aware of any issues with the car when I was there at the dealershipThe first issue was when I first got the car home, I noticed a knot in the driver's side front tire and was told I had to replace the tire because it was dangerousThe second issue I had was literally days after I found the knot in the tire, a coolant leak which lead me to park the car for upwards of a month until I could afford to fix it after I just spent a bunch of money to buy the carThe 3rd issue I'm having right now is the rear axle beamEver since I test drove the car I thought it drove nice but thought the pull to the left was just me, but the more I drove the car, the more I realized things weren't right with the handling and so I took it to a tire shop and they told me the rear axle beam was bent which will wear the tires quicker than normalSo after replacing a tire, the radiator, the stock heat exchanger(since it is supercharged and they were both leaking due to a rock that got lodged in between them), the interior blinker switch, the Sun/Moon roof switch bezel, and now the axle beam having to either be bent or replaced I'm not too thrilled with my experience at all
Dear Gary, this is a response for Id number [redacted] We are sorry that Mr [redacted] is having problems with his carWe need to find out from him first if the car is drivable and second if Mr [redacted] contacted the warranty companyWe emailed Mr [redacted] to contact us by phone and ask for me Tony general manager to discuss how we can help Mr [redacted] he can reach me at 513- [redacted] also we sent the title to Mr [redacted] with a lien because he owes us $and I will email you a copy
Dear [redacted] , We read your complaint and our response to you is that our Sales person did not misrepresented the Pontaic Firebird you purchased from us He talked to you on the phone and discribed the vehicle condition in full detail and our website showed more than pictures before you purchased We even on our own changed the AC Compressor because the Clutch was making noises before we shipped it to you to Colorado for you to be satisfied You called few times and talked to Matt and steve about problems with antenna and radio but, they both told you that they were in working order before the vehicle was shipped to youPlease understand that the vehicle is years old and things can go wrong instantlyWe believe that we sold you a good solid vehicle and we represented the vehicle the way it is by the pictures from our Website and walking Arround the vehicle described over the phoneBest Regards, [redacted] General Sales Manager International Auto Outlet
She purchased the car AS IS, she is on her own for the wear and tear of the carShe can call *** directly if she wants work with him but he will not pay for the full repairHe will give her a discount
Dear ***
This is the response for case number *** Rhea ***, we are currently in the middle of negotiations to try helping fixing her car and we are going to go 50-on the repairs she will be calling your office to let you know about the outcome thank you for your cooperation!
G A*** k***
General Manager
Dear MrMalott,
We received your response about the above referenced complaint and we think our offer stand by us fixing your door lock and will send back the tires for rebalance at the tire shop for free because we already paid for that ! We feel like we do not have to pay you or the Dealer because that is something we of erred to you ! Also, hours of waiting Is an average wait at any tire shop without an an appointment !
As a Dealer we have day by law to issue the title in your name and there was a trade and payoff involved and the process takes several weeks in order to send the title and the refund checkG.Anthony Kayrouz
General Sales Manager
International Auto Outlet
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They have done the repairs an at no costThey also stated that if we have anymore problems with the engine light to call them.
Regards,
*** ***
Dear Tony, I did keep the appointment with Allen at Jim's Good Year and he did confirm that it is the timing chain that is bad in the car I purchased in January and knew there was a problem immediately and have been trying to resolve it for almost three months now. Allen said that he could get the part and that it would take a "special tool" to replace it. This tool will cost about $and the chain and labor approximately $1500.00. Nick at Sumner Brossaid he could get the part too. After three weeks and a couple of timing chains later I was informed that he could not find the correct part for that particular model Suzuki. The warranty has run out and I was sold a lemon from the beginning. Allen at Jim's explained that if he get the right part and replaced it the cost would be about $1500,and he would have to include the cost of the "special tool". This is ridiculous. I cannot afford this and shouldn't have to. This problem should have been taken care of before you put the vehicle on the market. I never had a problem like this with my Toyota. Please consider a replacement for this vehicle
Sincerely,
Mrs*** will be calling you to let you know that this matter was resolved and we reimbursed them the money they paid to fix the air condition line !Please let me know when she calls
you that everything is resolved.Thank you,*** *** General Sales Manager International Auto Outlet
After reading the novel *** *** wrote to Revdex.com, International Auto Outlet (IAO) offer for $to *** *** standsWe did everything the customer asked us to fix and still not enough for him! We installed DVD units, oil pressure sensor, winshield washer bottle, purchased brakes and
RotorsAlso, he complained that 4xwas not shifting properly then he took it to Jake Sweeney dealer and they told him it is in working conditionWe sent our sales representative *** to Ky to help getting signatures from co signer his Mom because she is on oxygen and we put Gas in his truck for reimbursement He even gave us a trade with a bad transmission and engine and bad wheel bearing and we did not complain to any one! Please let us know what you like to do !For some reason I am not getting your emails they are going to my Spam file !
** *** ***
INTERNATIONAL AUTO OUTLET
GENERAL MANAGER
The only one that ever wrote a good review about this company has to be its employees I had a terrible experience here The salesman don't have time for you and they lie through their teeth