International Autos, Inc.

This place is a complete rip off and full of liars not to mention I was physically assualted by the general manager Dan J***He followed me outside the dealershipPolice complained was filed as wellThis is how they treat US VeternasI believe he is still employeed as wellIt took over months to receive my Gap insurance backMo lied to my face and when I called him out on it he just lied some moreNo respect for a shady business menAdmit when you are wrong be a man

At this point, we feel that we have done everything that can to be resolve the situation

After completing a repair at international autos for a Timing chain, the A/C did not workFirst, the service advisor tried to sell a water pump, then he gave a bill for a new condenser from a recycled invoice, in order to fix the technicians mistake

I purchased a 2016 a6 on July 27 of 2018, from Audi North Shore, a subsidery of International Autos. I have really enjoyed the car, I was given one working key fob and a black valet key with a serial number attached. Iat this time I am handicapped and require frequent visits to the medical college. Where I will need valet parking from time to time.Lwas told that the car had been driven by the General Manager during its first two years.additionally, I was told the car was not certified because Audi was holding certifications until a water pump issue was resolved. Upon receiving a recall notice, I found out I did not have a second ignition fob. Furthermore, my valet key was for a different vehicle. So I have NO backup.I contacted Audi America, and was told that since the vehicle was not “certified”, I was owed nothing,the vehicle was not “certified” because Audi was recalling some water pump issue.I have since asked sales and management for relief from this situation two times, with only one response,” we have been too busy”.
My Lexus, upon tradein, included 2 keys. Every car I have ever owned had 2 keys, and I feel the dealership owes me an ignition key fob and a valet key, along with needed programming.Apparently customer service only extends to when the deal is done.Unless I receive satisfaction with this issue, I will certainly make it my business to let everyone I know about this situation, with the recommendation not to do business there. Hopefully you can help me regain my initial positive impression of Audi North Shore.

I have already filed acomplaint with BMW of North America over multiple spamming incidents and phone calls I was told that they would stop contacting us and another Revdex.com closed the complaint I am now filing another complaint as I just received more email this week from this location The spamming and solicitation NEED TO STOP

I would have written a check from my line of credit, via my Bank Of America Card

A year ago I purchased a service contract, maintenance contract, as well as Gap Insurance for a vehicle I purchased at this dealershipRecently (this past July), I was involved in a car accident that resulted in a total loss for my vehicleI reached out to the dealership almost immediately to cancel and have my service and maintenance contracts refunded as well as have everything from my Gap insurance settledIt took until September 19th to get all the documentation I needed for my Gap claimOnce I was able to finally file everything, due to no response from the insurance company, I called and asked for an updateThey then informed me that they had nothing filed for me because I either had been sent to the wrong insurer or the claim was never filed by the dealerIt is now October 10th, my accident was July 24th and I still cannot get this issue resolvedI still have a balance at the bank that financed the car I no longer have and I am still getting charged interest for all

This auto dealership took an additional $2,from me at the time of picking up my Mercedes Benz I contacted my sales person and she recognized the oversight and ensured me they would be sending the check to reimburse me for their mistake right away It has been over three weeks and I have not received a check I've emailed and called the sales person, sales manager and finance manager and no one is returning my phone calls I'll be filing a complaint and reporting fraud to my credit card company Beware of this dealership and their unethical behavior

I contacted all members of manager to remove customers information for any platform that would prompt contact from us. This should hopefully eliminate the problem going forward

On Thu, May 14, at 7:PM, *** *** wrote:***, the gift card had been received from International Toyota. This matter can be considered closed.Thank you!*** ***Sent from my iPad

I bought my Audi Ain December, (months ago)Since this time, it has been in the shop times for reasons other than routine maintenanceThe car has 30,miles, and it has needed the rotors replaced TWICEThe staff at International Autos- Audi lack customer serviceI have left voicemails for service technicians, with no call backsThey do not have loaner cars available when neededIn addition, they do not stand behind their work/productI have had brake work done on the car, and they have forgotten to replace the brake fluidI have attempted to contact Audi of America in regards to my concern, but they push my concerns back on the dealershipI am a recent college graduate, who was hoping to find my loyalty brand, but after the past year with Audi, I will be giving my loyalty to another car brand

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The dealership is first of all is not being honest or ethical as I called prior to coming in regarding my rating as well as the value of my carHowever after the conversation on the phone with *** not a word was mentioned to me any further regarding credit Nor do I have anything in collections and I have paid everything timely within the last year and not to mention I have not missed a car paymentHowever to top it off now the dealership is making comments about credit which was never mentioned in any conversation other than the first time we spoke-have they ever heard of FTC Federal Trade Commission or the CFPB?However the dealerships rebuttal comments truly discloses how they are trying to deviate from the real issue at hand (the dealership used the negative equity of the car or credit as there rebuttal)Really? Not how they treated me the consumer If I was so unworthy of a loan, etc Why would the sales rep have the car ready for me with a bow on it, take a picture of me next to the car as well as sync my phone to the car and set my radio stations in the car? Why would any dealership do that if the consumer was not going to receive the car? Then after all of that I/consumer sit down and expecting to sign papers and the sales rep comes to tell me they need $5,000; then *** comes up and says the same thing and asks if I could borrow $5,from someone Really?Why on Saturday, July 8th the mailman delivers to me an envelope (which I had to cover a postage shortage) from International Autos, and in the envelope is the key to the Audi I had been turned down to purchase This is my issue with International Autos they play on the consumers emotions which shows they have no regard whatsoever In today's world with so many scams -I am quite certain I am most likely not the first consumer to have had this experience with International Autos and I am sure International Autos may have gotten away with this type of emotional sales tactic, as it is quite deviousInstead of taking the high road this dealership has no regard for the consumer and does whatever they can take make themselves look better. No apology received placing the consumer as a priority- on the real issue at hand I am not surprised with International Autos response as it confirms how poor their actions towards a consumer is Nothing else is needed. Regards, *** ***

I initially brought my vehicle to them to have a diagnostic on 11/01/I was informed I needed a new battery in which I purchased and installed 11/27/to perform the diagnostic The next time I was contacted was 12/29/in which I was told my vehicle needed to replace spark plugs and a gas treatment and flushUnder the impression they've done the diagnostic and these we're the repairs necessary I gave them the go ahead, soon there after they contacted me again and notified me that there's a crack in my intake manifold which wasn't an issue upon arrival, at this point I halted all other repairs being that I should've been notified of all services necessary prior to any services renderedUpon threats of being ticketed and towed I soon there after made arrangements to pick my vehicle upUpon arrival I paid my balance only to find out the vehicle is now in worse shape then it was initiallyI look over my paper work and no where on it does it say a diagnostic was done and w

After purchasing a new Aat the West Allis location, I had issues with the car (a terrible squeak) and continued to bring it in for them to locate itJust prior to me filing a Revdex.com complaint, they told me they would not spend any more time on itCalling Audi was also pointless, as they said they couldn't make the dealer do anythingAfter filing the complaint, and writing a letter to the CEO of Volkswagen Group, IA finally took the car in for an extended stay and they discovered, and replaced, a defective engine mountIt was a terrible experience all the way around - from the purchase (where we sat in the dealership by ourselves for hours waiting to complete the financing), to delivery (where they told us our car had features it does not), to service (as described above)Never another VW Group car and never International Autos!

Audi don't want to cover warranty,I ready paid for this service before,car never been fixed right at first time ,

I am sending you this message as I had a extremely poor experience at the dealership below and I have yet to receive an apology or a response to my email and I do know the email went through
Please read below my compliant letter to International Auto-
July 8,
International Autos:
This letter is to notify you about an incredibly insensitive experience I have encountered with your company
As a potential customer, I contacted your finance rep***, Saturday, June 24th regarding possibly purchasing an AudiI wanted to verify if I would be approved for financing as I was uncertain due to an outstanding balance on the loan with my current vehicle
The ***/finance rep stated it all depends on the purchase and outstanding balance and stated to come in and look around
I knew what vehicle I wanted which was an AudiI test drove the car and decided I wanted to purchase itI filled out a credit application and I was informed to come in Monday afternoon around

Purchased a Alfa Romeo Giulia from International Alfa Romeo in Milwaukee I was told by the salesperson that the car had Apple Car Play, and it stated on the window sticker that it should have Apple Car Play The car did not have Apple Car Play When I contacted the salesperson, I was told it would be about $to add the feature (MSRP is $200, though it should've been included in the car from the start) The dealer offered no further assistance to remedy the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As mentioned in the original complaint when I purchased the vehicle the spec for the breaks were not completed due to the current mileage on the vehicle which is all computer based. Which you agreed to in your statement. According BMW International Auto records, the inspection was performed at 35,891 miles and that did not include the breaks due to the estimated time frame to change the breaks would have been at 73,178 miles. My current mileage is 51,570 miles as of 10/10/2016, not beyond a year. The break light came on prior to the 51,570 miles. Which means, I needed breaks before the additional 15K and before a year of me having the vehicle. True, I understand that computer system may not be 100 % accurate however, since that is one of the services used by BMW to ensure the inspections are performed accordingly, the only thing I can depend on is what your professional technician will recommend whenever the vehicle is in for services. Again, each time I was in for service I was not told that breaks were one of the services needed until October 2016 when I called to schedule appointment due to the break light coming on. Which was one year of me having the vehicle. You mentioned driving style of the consumer cannot be measured. Which explains the reason for the CPO information to help determine what is needed for a vehicle. Even if I was the worse driver I still would not need a full break repair less than a year of me driving the vehicle and the CPO system never picked up on the wear and tear of the breaks prior to the breaks needing to be repaired. Yes, the issues remains the same. The breaks will need to be repaired sooner rather than later. I would like to get this matter resolved. First, I need some clarity on what does “at cost” mean exactly? Second, why does BMW feel that I the Consumer should be responsible for this service? As you mentioned in your statement the breaks were not checked and you stand by your CPO process but the breaks still malfunctioned prior to the estimated time frame of the breaks needing to be repaired.  Lastly, please help me understand why I the Consumer continue to feel that this matter is being ignored and still no resolution.   I am extremely disappointed that BMW International Autos is not standing by their product, sales and services. I would like for BMW to resolve this solution by making all repairs at the deductible rate. Thanks.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I would like to start by apologizing for any inconvenience that this may have caused Mr. [redacted].  Mr. [redacted] presented his 2006 MINI Cooper S to International Autos on 12-03-2014 requesting that we recalibrate his steering angle sensor and to clear out the air bag warning light that was...

on.  Client indicated to his consultant that he performed a steering column repair on his own, which he removed the air bag from the steering wheel.  The Initial diagnosis found a code stored for the driver’s side air bag short circuit.  This is not indicative of what was done to the vehicle by [redacted].  The code for the air bag should have been an open circuit and not a short circuit as found and stored in the memory.  The code was cleared and rechecked, and the same code reappeared.  This led the technician to believe that the air bag module was the failure.  Mr. [redacted] was contacted and was informed that the air bag needed to be replaced.  Mr. [redacted] approved the repairs, parts were then ordered and installed in the vehicle.  After the install of the module, the warning light and fault code reappeared.  Our technician removed previously installed air bag unit and checked wiring and connectors to the unit.  Upon his closer inspection, he found that the lock on the wiring connector for the clock spring had been cracked.  By this connector lock being cracked, it caused resistance to be too low, thus setting a short circuit fault for the air bag module, which is what the vehicle had upon its arrival to International Autos.  This cracked connector, although it may seem minor, is the root cause of what the light was on for.   The clock spring was replaced and the light cancelled and code cleared.  Having done several other steering wheel removals for various repairs, our techs are cognizant that these locking connectors need to unlocked in a fashion that will not cause damage.  We are of the opinion that this connector was damaged during the initial removal of the steering wheel that the client himself facilitated.  The client did speak with the repairing tech and this same information was relayed to him and shown to him.  Mr. [redacted] is of the opinion that we “sabotaged” this part/vehicle, which is clearly not the case.  This would have had to be done prior to us even getting the vehicle here, which means during the steering column repairs that Mr. [redacted] did himself.  All proper protocols for  diagnosis and repairs were performed within MINI standards.  I am willing to accept some of the responsibility for not catching the cracked connector lock, but to say we are 100% at fault here would not be correct. I can also assure Mr. [redacted] that if we were the cause of this, it would have been addressed at that time.  I am willing to work with Mr. [redacted] on a compromise, I would be willing to refund Mr. [redacted] 50% of the labor charges incurred.  If this is acceptable, please let me know and I will process the refund immediately.   Thank you and best regards, [redacted] [redacted]  ###-###-####  [redacted]

Vehicle was towed, customer needed to replace the battery before we do any diagnostics as the battery was completely dead.  The vehicle was not in running condition upon arrival at the store.The spark plugs needed to be replaced in order to get the vehicle started - once the vehicle was able to...

start and we could do a proper diagnostic evaluation we presented the customer with the needed repairs and he declined to move forward.