International Counterintelligence Services, Inc.

To whom it may concern:We regret that Ms*** is dissatisfied with the services our Company provided for her. It is our continued hope to reach a mutually amicable and satisfactory resolutionwith her. We have reached out to her subsequent to the filing of her Complaint but no
accord has been reached. Ms*** correctly describes some of the discord that did occur between her and agents of our Company assigned to her case. However, we believe her recount of our Company’s investigative efforts are grossly inaccurate. She hired our Company to conduct an investigation into her ex-husband. She and her ex-husband had been divorced in 2008. Shortly after the divorce he remarried another woman. It was Ms***’s contention that the divorce was not final and her ex-husband was hiding assets that may have been subject to their marital estate. Therefore, her main focus was to conduct an asset search upon him to determine if there were any previously undisclosed financial accounts or properties in his name. An asset search did not reveal any unknown accounts or properties It did however reveal some accounts and properties which he had previously been disclosed to her during the divorce proceedings. Upon these investigative findings it was recommended that an additional search of the ex-husband be conducted in India (his Country of birth and where several family members still reside). It was also recommended that an asset search on his new wife be conducted to rule out the transfer of assets to her or the titling of accounts or properties in her name. Ms*** balked at both of these recommendations and then became combative and uncooperative. Ultimately communication broke down with her and this dispute arose.Prior to and subsequent to the filing of this Complaint we have reached out to Ms*** to resolve this matter. This has included the refund ofmonies to her. At this point she has been unreceptive to these overtures. However, we continue to seek resolution and make the offer of $1,to her. We hope this offer is agreeable to her.Thank you.*** ***Executive Vice PresidentICS, Inc

To whom it may concern,Our company was engaged by Mr*** on or about March 19, 2014, to perform a technical surveillance countermeasure (electronic bug sweep) on his automobileThe agreed upon fee was $1, He requested that said service be performed on March 23, at a
designated location On March 21st and 22nd the field operative who was to perform the service phoned Mr*** several times in order to introduce himself and coordinate logistics relative to the sweep Mr*** did not answer his phone nor return any communications to the field operative or other Company representativesDuring the evening of March 23rd Mr*** called our office indicating he wanted a refund.Over the next several weeks the undersigned and other employees of our Company phoned and emailed Mr*** regarding this matterAttached are email communications to him imploring him to discuss his case and that we were amenable to a refundIn all instances he failed to engage in discussion regarding this matterAlso, upon receipt of this Complaint I phoned him and left a message I have not heard back from himHe simply has failed to communicate with our office regarding this matter.Our Company has refunded $to Mr***’s credit card He was not refunded the entire amount because time was expended on his behalf.It must be noted that take offense to some of the assertions Mr*** made in his complaint He used words such as “fraud” and “thieves” and “crooks”These characterizations are defamatory If Mr*** would have communicated with our office the service would have been performed to its fullest extent and he undoubtedly would have been satisfied Regardless of his inflammatory language we continue to be amenable to speaking with Mr***.Thank you.*** ***Executive Vice President

To whom it may concern,We are in receipt of Mr***'s reply submitted on April 29th. We again disagree with Mr*** and his characterizations. Our field agent, who was to perform the actual inspection of his automobile, phoned him to confirm the appointment, introduce himself and discuss the process. Mr*** failed to field or return these communications. As a result of this failure the service was not performed the on date as planned. However, time and costs were expended on his behalf. No less than four (4) separate individuals began working on his case once we were hired to perform this service. Why should our Company incur these costs because Mr*** failed to reasonably communicate as required under the agreement with him? It should not. It is for this reason that he was assessed these fees and costs incurred and then a partial refund ($585) was made to him.We are still amenable to discuss this matter with him. However, he has declined numerous invitations to do so by myself and other representatives of our Company. To the contrary he merely posts that he wants an entire refund and makes libelous statements.Thank you,*** ***Executive Vice President

To whom it may concern,   We are in receipt of and have reviewed Ms. [redacted] Complaint.  One of the benchmarks of our Company is timely and accountable communications and reporting to our Clients.  We service over 1,000 new clients each year and always strive to meet this professional...

standard. We acknowledge that a failure in communication did occur with regard to Ms. [redacted].   It must be noted that investigative efforts were performed and partial results were reported to her.  She did previously acknowledge to us that this work product occurred.  However, because we did not meet our own professional standards with regard to thorough and responsive communications we are refunding her entire fee deposit to her. Thank you. Randy W[redacted]Executive Vice PresidentInternational Counterintelligence Services, Inc.[redacted]

In June of this year Ms. J[redacted] hired our Company to assist with locating and verifying the welfare of her sister,  Deena J. N[redacted].  Ms. J[redacted] feared that her sister was in an abusive relationship and wanted to provide a means, if possible, for her to exit said relationship. ...

Our Agreement called for two phases.  The first phase was to verify and locate the address of her sister.  The second phase would be to personally deliver to the sister a letter from the Client and then provide transportation for the sister if she chose to do so from her residence to a hotel or safe location.  The total fee was $1,500, which was split $975 for the first phase and $525 for the second phase.  Attached is a copy of said Agreement.Firstly, administrative background searches were conducted to verify Ms. N[redacted]'s address.  A local agent was then secured in order to complete phase one.  This included conducting surveillance and performing several door knocks at the residence.  All activity by our field agent was discrete and did not reveal or expose any information about Ms. J[redacted]'s investigation or put Ms. N[redacted] in danger.  At this point the investigation stalled and the Ms. J[redacted] became dissatisfied and requested that the investigation be halted.  Our Company did so.The undersigned had several email exchanges and phone conferences regarding the investigation.  She indicated her desire not to proceed forth with phase two.  Accordingly, our Company refunded $525 to her on July 29th, which was earmarked for this phase of the investigation.We understand Ms. J[redacted]'s frustration with her investigation.  However, were ready, willing and able to complete our obligations under the Agreement but she declined.  We feel that we earned the $975 fee in good faith.  At this point we are not willing to refund any further funds to Ms. J[redacted], however we are willing to discuss this matter further with her.Respectfully Submitted,Randy W[redacted]Executive Vice PresidentICS, Inc.

To whom it may concern,We are pleased to report that we have reached an resolution with Ms. [redacted] regarding her dispute with our Company.  We have agreed to refund $2,000 of her $3,000 deposit.  We'd like to thank her and Revdex.com in facilitating this resolution.Regards,[redacted]Executive Vice PresidentInternational Counterintelligence Services, Inc.

To whom it may concern,Our Company provides comprehensive private investigation services.  On our about July 15, 2015, [redacted] engaged our Company to monitor and surveil the activities of her estranged husband.  She was desirous to confirm whether he was engaging in infidelity. ...

Our Company agreed to commence this investigation with a deposit of $2,250.  This transaction occurred on the same July 15, 2015.  Please see the attached Professional Services Agreement with [redacted].Thereafter Company Case Manager [redacted] coordinated [redacted]'s investigation. This included communicating with [redacted] regarding specifics relative to the case and managing logistics.  An ICS field investigator performed surveillance on two separate days.  A report of these findings was provided to [redacted]  and is attached to this Response.  Unfortunately, during these periods of surveillance [redacted]'s husband was not identified.Upon receipt of this Complaint the undersigned contacted [redacted] in hopes of resolving her grievances.  A spirited but healthy email exchanged occurred.  On Tuesday, August 18th, I made an adjustment to the [redacted]'s invoice and offered a refund.  This amount was $390.  Since this time I have yet to hear back from [redacted].  Attached is a copy of this email exchange.Our Company continues to be open to resolving this matter with [redacted].  We believe there is a mutually satisfactory resolution to be achieved.Finally, we do take issue with [redacted]'s characterization of our Company as a "SCAM" or the "WORST investigation company."  These claims are simply false. Our Company has been in business for almost 50 years.  This longevity is not achieved through fraudulent or inept service.  We understand [redacted]'s frustration with the results of her investigation, however it was not because of the professional and quality work performed by our Company.Regards,[redacted]Executive Vice President[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need all $1200 refunded not a portion of it. This company is a scam. I scheduled an appointment with a Mr [redacted] and he confirmed it, I took a day off from work to be there but nobody ever showed up neither did anyone call me days before also the day services were to be delivered. I am now aware that I'm not the first "victim" this company has done this to. I work too hard for my money to have some scammers steal it. Please ICS, refund my $1200 payment back to me.Regards,[redacted]

To whom it may concern,We are in receipt of Mr. [redacted] Complaint.  We have reached out to and engaged in communications with Mr. [redacted] regarding this matter.  Our response to his Complaint is very simple.  He and his family have never been and are not the Subjects of any...

investigation conducted by our office.  If he is in fact being followed by some 3rd party it is by someone who is not affiliated with our Company.  We are sympathetic to Mr. [redacted] perceived problem however we are not the cause of nor can we assist in helping him resolve this matter.We respectfully request that this Complaint be dismissed.Regards,Randy W[redacted]Executive Vice PresidentInternational Counterintelligence Services, Inc.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The business explained to me their effort and explained to me their attempt investigation and it was misunderstanding from my side , I am not looking for a refund and would like to retract my complaint
Regards,
[redacted]

The Professional Services Agreement of 6/19/16 states clearly that "The Subject will be provided correspondence from the Client and offered immediate escort to a hotel." On 7/19/16, in an email correspondence, Mr. B[redacted] stated, "We have tried to go out a few times and no one has answered. I told my investigator to keep trying this week." Clearly, at this point, the investigation had moved from the first phase "to verify and locate the address of her sister" and into the second phase "to personally deliver to the sister a letter from the Client and then provide transportation for the sister if she chose to do so from her residence to a hotel or safe location."In his email correspondence of 7/27/16, Mr. B[redacted] stated, "The gentleman that went out originally didn't seem to understand that he may have to transport her until he went to the residence a few times." This statement clearly establishes that the investigator was not initially prepared to offer my sister the immediate  agreed upon "escort" in the contractual agreement.In his email correspondence of 6/19/16, the day the Professional Services Agreement was signed, Mr. P[redacted] asked me to provide him with a "Hand written letter from you. Start it off by saying you sent us and she can leave now." I wrote such a letter and emailed it to Mr. P[redacted]. I have attached the letter as evidence of both the specific instructions provided me by ICS and the importance given to providing my sister with immediate escort in order to secure her safety.Clearly, the investigator, by Mr. B[redacted]'s own admission "didn't seem to understand" the nature of his contractual obligation.Sincerely,Sam J[redacted]

We appreciate Ms. J[redacted]'s additional comments.  However, we feel that she has made statements which are contrary to her demands.  She stated that in her most recent commentary that "Clearly, at this point, the investigation had moved from the first phase."  She is therefore acknowledging that our Company completed the first phase of her case.  Our Agreement with her stated that the fee for the first phase was $975.  As such, she has admitted that we earned this fee.
Also, we have acknowledged that we were unable to complete the second phase of the investigation by mid-July.  Ms. J[redacted] became frustrated and elected to terminate the case.  We believe with more time and patience we would have been able to complete the second phase, but we honored her request.  Accordingly we refunded the earmarked amount of $525 to her for the second phase.  We did this prior to her filing this Complaint.
We respectfully disagree with Ms. J[redacted].  We will not offer any further monies to her to resolve this matter, especially since she has acknowledged that we completed work as specifically described in our Agreement with her.
Randy W[redacted]
Executive Vice President
ICS, Inc.

To whom it may concern,Our company was engaged by Mr. [redacted] on or about March 19, 2014, to perform a technical surveillance countermeasure (electronic bug sweep) on his automobile. The agreed upon fee was $1,200.00.  He requested that said service be performed on March 23, 2014 at a...

designated location.  On March 21st and 22nd the field operative who was to perform the service phoned Mr. [redacted] several times in order to introduce himself and coordinate logistics relative to the sweep.  Mr. [redacted] did not answer his phone nor return any communications to the field operative or other Company representatives. During the evening of March 23rd Mr. [redacted] called our office indicating he wanted a refund.Over the next several weeks the undersigned and other employees of our Company phoned and emailed Mr. [redacted] regarding this matter. Attached are email communications to him imploring him to discuss his case and that we were amenable to a refund. In all instances he failed to engage in discussion regarding this matter. Also, upon receipt of this Complaint I phoned him and left a message.  I have not heard back from him. He simply has failed to communicate with our office regarding this matter.Our Company has refunded $585 to Mr. [redacted]’s credit card.  He was not refunded the entire amount because time was expended on his behalf.It must be noted that take offense to some of the assertions Mr. [redacted] made in his complaint.  He used words such as “fraud” and “thieves” and “crooks”. These characterizations are defamatory.  If Mr. [redacted] would have communicated with our office the service would have been performed to its fullest extent and he undoubtedly would have been satisfied.  Regardless of his inflammatory language we continue to be amenable to speaking with Mr. [redacted].Thank you.[redacted]Executive Vice President

To whom it may concern,
We are in receipt of Mr. [redacted] Complaint.  We have reached out to and engaged in communications with Mr. [redacted] regarding this matter.  Our response to his Complaint is very simple.  He and his family have never been and are not the Subjects of...

any investigation conducted by our office.  If he is in fact being followed by some 3rd party it is by someone who is not affiliated with our Company.  We are sympathetic to Mr. [redacted] perceived problem however we are not the cause of nor can we assist in helping him resolve this matter.We respectfully request that this Complaint be dismissed.
Regards,
Randy W[redacted]
Executive Vice President
International Counterintelligence Services, Inc.

I have used ICS for several sensitive matters and they have always been thorough and responsive. Each time they provided direct, clear, useful intelligence on which I acted or refrained from acting.

If you are considering any business venture, investing in a franchised business, using a professional, or just have concerns about someone who may be entering your family's life, you owe it to yourself to hire an investigator. Especially in the world we live in today, using ICS is cost effective and unfortunately necessary.

I wish I had found out about them sooner, but am glad they are available for small or big issues or projects. My concerns and investigations were not big jobs, yet they were very helpful and treated me with respect always.

I recommend ICS to anyone who wants to investigate a professional, a prospective business venture, or an individual who may already be in your life. Today, you CANNOT afford to invest in ANYTHING without having it checked out thoroughly in advance.

ICS is the best intelligence service I have used. Period

this is not the case of the desired results were not obtained. They didn't do the work that I asked them to do. So of course the desired work was not obtained. I asked to go to specific locations and they didn't. Had they have gone to the requested locations, I would have understood. I kept telling them the locations were not the ones and I was ignored. That is why I am requesting a refund. They did not provide the service that was agreed upon. The contract said that they were getting paid to go to those specific locations. They didn't go. They breached the contract.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
The business explained to me their effort and explained to me their attempt investigation and it was misunderstanding from my side , I am not looking for a refund and would like to retract my complaint

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need all $1200 refunded not a portion of it. This company is a scam. I scheduled an appointment with a Mr [redacted] and he confirmed it, I took a day off from work to be there but nobody ever showed up neither did anyone call me days before also the day services were to be delivered. I am now aware that I'm not the first "victim" this company has done this to. I work too hard for my money to have some scammers steal it. Please ICS, refund my $1200 payment back to me.Regards,[redacted]

To whom it may concern,

Our office and the undersigned had several communications with Dr. [redacted] this past week regarding the subject matter of his Complaint against our Company.  During our discourse we shored up the differences and misunderstandings which resulted in his...

lodging of the Complaint.  The parties agreed that a fair and reasonable resolution to this matter would be a refund $1,070.75 to Dr. [redacted].  We have initiated this process through our accounting department.  We are thankful for the opportunity to serve Dr. [redacted] and his reasonableness is resolving this matter.

We now consider this matter closed.

Best Regards,

Executive Vice President

International Counterintelligence Services, Inc.

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