International Counterintelligence Services, Inc.

Review: Your private investigators that have been following me give a father of 3 anxiety when it is already in my blood. Your client is a terrorist and your company is terrorizing me and my family. I am asking nicely for your private investigators to stay away from my kids and myself. I am a family man as you have seen. I have proof from 2. Do not send anymore or this will be a legal complaint to your company.Desired Settlement: A response and all information gathered about me, investigators to stop. I am in a cival matter with three kids. Frankly we are scared. I will protect my family if I feel threatened that I assure you of Private Investigators. Good day.

Business

Response:

To whom it may concern,We are in receipt of Mr. [redacted] Complaint. We have reached out to and engaged in communications with Mr. [redacted] regarding this matter. Our response to his Complaint is very simple. He and his family have never been and are not the Subjects of any investigation conducted by our office. If he is in fact being followed by some 3rd party it is by someone who is not affiliated with our Company. We are sympathetic to Mr. [redacted] perceived problem however we are not the cause of nor can we assist in helping him resolve this matter.We respectfully request that this Complaint be dismissed.Regards,Randy W[redacted]Executive Vice PresidentInternational Counterintelligence Services, Inc.[redacted]

Review: Who ever this company is they are calling people who I'm not even related to. Harassing them and I know nothing about whatever ever this is and the only reason I found out was do to a family member I know I actually knows the people they are calling. They threaten that I have committed fraud and threaten arrest.the person calling is a [redacted] in reference to case#[redacted]. The people they are calling are [redacted] and [redacted] at ###-###-#### and Heather [redacted] at ###-###-####. Make them stop harassing them.Desired Settlement: I want them and anyone associated with them to not contact me or these other poor people they are harassing. There are 5 others [redacted] in this town and I have had this issue before its one of them not me and they need to stop harassing me and others.

Business

Response:

To whom it may concern,We are in receipt of the Complaint filed by [redacted] against our Company. Our Company provides private investigation services in the United States and throughout the World. I conducted an internal investigation regarding the allegations set forth within Mr. [redacted] Complaint. This included contacting all of our offices located throughout the United States. There is no record of any of the individuals listed in Mr. [redacted] Complaint. Mr. [redacted] is not the subject of any investigation, nor have [redacted] or [redacted] been contacted. None of our offices have an open case numbered #[redacted]; further, this style numbering of cases is not consistent with the method in which our Company tracks cases. And finally, no one named [redacted] works for any of our offices.It is our belief that another Company with the initials "ICS" may have conducted the activity as alleged by Mr. Rogers. I have emailed and called Mr. [redacted] in order to disucss this matter but have not heard back from him. As an extension of good faith, if Mr. [redacted] desires we could assist him in attempting to determine who exactly is contacting him so he may properly issue a cease and desist.We do request that this matter be closed in the manner most favorable to our Company.Thank you and please contact us with any additional requests.Regards,

[redacted]Executive Vice PresidentInternational Counterintelligence Services, Inc.

Review: I contracted ICS on May 8, 2015 to complete an in-person physical location of a person which would include photographed documentation of the person's home and work addresses. The case analyst, [redacted], that initially spoke with me, told me the investigator would go to the person's address and work and do a pretense meeting with the person while on location. The investigation would include photographs and documentation that could be used by the court. After explaining why I needed the information, Mr. [redacted] also stated that while the investigator was there, they could serve the person the court orders as a process server. I emailed Mr. [redacted] the two primary addresses for the person, his family's information, his ssn, and last known phone number, and information that could assist the investigator as to accurate photographs of the person and his family to assist in the location on May 8, 2015 after completing the contract and sending the payment.

My case was assigned to Jon Shepard, the private investigator. He emailed me an initial report on May 18 with what the computer database found, which was the same locations I had given them. It did provide some information about a retirement account but Mr. [redacted] did not provide me with any other information concerning the account that could make it usable for the CO Child Support Office. The initial report stated that the investigation was ongoing and it could take up to 45 days for more information. I waited until June 27th to contact Mr. [redacted] to find out if he had done the actual location. He did not respond so I waited until July 14th and called his office. He stated he was not contracted to do an in-person location and would not be doing one. After explaining that is what I paid for, he stated he would look into it and call me back. I did not receive a call back so I emailed him again on July 16th. He said he would not be doing an in-person location. At this time he did email me saying the person in question had paid an utility bill at one of the addresses listed the prior month. I emailed Mr. [redacted] and told him about the issues of the investigator not completing the in-person location and asked that I receive what I paid for. He requested a phone call between the 3 of us and I explained I had already spoken with Mr. [redacted] and he was not going to do the physical location. I expected what I paid for and it needed to be done before I returned to the US.

After 3 weeks Mr. [redacted] emailed and stated the person in question had an ad in the paper, and If I wanted the court papers served I needed to let them know. Mr. [redacted] gave me the other address as the home address for the person he was suppose to locate. He had still not done the physical location or documentation of home address or employment. I was unable to get the documents from the CO Child Support agency and let Mr. [redacted] know.

I contacted the agency through their website and filed a complaint due to the process being over 90 days and the investigator had still not completed the in-person investigation and provided the documentation of home and employment as the company was contracted to do. I emailed Mr. [redacted] and his supervisor when I would be available for a phone conference and Mr. [redacted] stated he would be unable to attend. I emailed his supervisor, Mr. [redacted] an outline of what had taken place and what was expected on Aug 20th. Mr. [redacted] was scheduled to call me during 10 am-1pm on Aug 21 for the phone conference. He never called. I have waited 2 more weeks for a completed report that includes documentation of the person's location and employment and have still not received anything from Mr. [redacted] or Mr. [redacted]. No one in the company has contacted me since I sent Mr. [redacted] an outline of my complaint.Desired Settlement: Since the company did not complete anything other than the basic database search that yielded the same information that I gave them and they refuse to perform the in-person locate and documentation as contracted, I would like a refund in full.

Review: This company is a complete and total SCAM!!! They charged me $2250 for a service in which they only spent 8 hours investigating on they said that with a GPS tracker it would be more than without one. The original price was $1275 without the GPS tracker that probably never existed in the first place! So they raised the price and didn't even come close to helping me recover my car! They only spent 8 hours on my case and I basically was robbed! And then they had the nerve to ask me for $135 more for the balance due and I am like what balance you guys should be giving me money back!!! This is the WORST investigative company and I was trying to find somewhere to post on Yelp but unfortunately they don't have anywhere to post reviews because I am sure other people have experienced just the very thing I have being took for my money with no results but wasted time and MONEY!Desired Settlement: I would like $975! As the agreement did not uphold and they only spent 8hrs investigating for $2250. I also will be complaining with my bank.

Business

Response:

To whom it may concern,Our Company provides comprehensive private investigation services. On our about July 15, 2015, [redacted] engaged our Company to monitor and surveil the activities of her estranged husband. She was desirous to confirm whether he was engaging in infidelity. Our Company agreed to commence this investigation with a deposit of $2,250. This transaction occurred on the same July 15, 2015. Please see the attached Professional Services Agreement with [redacted].Thereafter Company Case Manager [redacted] coordinated [redacted]'s investigation. This included communicating with [redacted] regarding specifics relative to the case and managing logistics. An ICS field investigator performed surveillance on two separate days. A report of these findings was provided to [redacted] and is attached to this Response. Unfortunately, during these periods of surveillance [redacted]'s husband was not identified.Upon receipt of this Complaint the undersigned contacted [redacted] in hopes of resolving her grievances. A spirited but healthy email exchanged occurred. On Tuesday, August 18th, I made an adjustment to the [redacted]'s invoice and offered a refund. This amount was $390. Since this time I have yet to hear back from [redacted]. Attached is a copy of this email exchange.Our Company continues to be open to resolving this matter with [redacted]. We believe there is a mutually satisfactory resolution to be achieved.Finally, we do take issue with [redacted]'s characterization of our Company as a "SCAM" or the "WORST investigation company." These claims are simply false. Our Company has been in business for almost 50 years. This longevity is not achieved through fraudulent or inept service. We understand [redacted]'s frustration with the results of her investigation, however it was not because of the professional and quality work performed by our Company.Regards,[redacted]Executive Vice President[redacted]

Review: In April of 2013, we entrusted ICS with $1500.00 of our money to start an important investigation regarding the kidnapping of our son. In order to provide them valuable information for a successful conclusion, both my husband and I presented them with an abundance of facts on possible locations of the child and work places/phone numbers/addresses of the mother. As this is a very important issue, we expected feedback and work to be done in a timely matter. We were assigned an "Investigator" and assured that we would have professional services rendered. We did not hear a response from ICS from that point on. We had to contact them frequently, and left messages for our investigator ([redacted] to contact us back. I was able to talk to him on the phone once, and have yet to speak with him again as he will only respond through e-mail. The responses ensured us that the P.I. in [redacted] was doing what he could to find out anything about our case. After more attempts to contact him, he continuously responded that he was tracking down leads. When he responded with the progress he had made on our case, he repeated exact information we had initially told him. It was evident that there had been nothing done. As we are working on borrowed money for the return of our son, it is of great importance to us that we see results of some sort. After confronting him about our unhappiness on the case, he assured us he would try to work a solution and meet with the president of the company. Again, no response until contacted over a week later. I received a response from [redacted] 22 July 2013 stating they had used all the money in our account. With the reply, he added he could possibly “work out” a way to further the credit in order to get more information. To me this appears to be another seemingly open-ended promise. We are in a very tough spot and have asked for any solution or for the company to meet us half-way. I do not trust the investigators or the professionalism of the company and do not want to continue. Getting an answer or reply was extremely difficult until mentioning our unhappiness in the case.Desired Settlement: ICS has yet to provide any services to us promised in their contract. I would like if not a full refund, a partial refund and to discontinue this argument and close the issue.

Business

Response:

To whom it may concern,

We are in receipt of the Complaint filed against our Company by Ms. [redacted] In and around April 1, 2013, our Company entered into a Professional Services Agreement ("PSA") with [redacted] (spouse of [redacted] to conduct a foreign locate investigation regarding his son, [redacted] ("[redacted]"). It was purported that [redacted] was living with his birth mother, [redacted] ("[redacted]"), in the Country o[redacted]. It was believed that [redacted] and [redacted] were living somewhere in and around [redacted] Our Client was interested in determining their location in order assert his custodial rights.

The Company's Director of Investigations, [redacted], was assigned to the Client's case. Mr. [redacted] made numerous assignments to several of the Company's investigative assets in the region. Early on it became evident that the goal of the investigation would be difficult to accomplish considering the budget provided by the Client. It must also be noted that investigations in [redacted] do not occur with the same timeliness and efficiency that they occur in the United States and other parts of the World. Many inquiries were made and leads explored. This included attempting to verify [redacted]'s [redacted] (Election Card; [redacted]'s most important and accepted ID Card). Thus far our Company has been unable to locate the Subjects, but it has assignments out to field investigators at present.

It is our Company's continued desire to locate the Subjects. We will continue to fulfill our obligations under the PSA. In this regard we want to renew our commitment to our Client and work with him to achieve these ends.

Thank you,

Executive Vice President

International Counterintelligence Services, Inc.

###-###-####

Review: I hired This company for private invistigation for two days and I paid 2300 USD for this service .

The report I received was indicating that invistigator lost the Subject two days because of the traffic .

I tried to contact the director of invistigation and he offered 4 hour after two weeks for another attempt and the report I recieved that investigator suspected that he was caught and decided to leave with no results again .

I tried to contact again and got the message that if I am looking for a refund this is will never happen .Desired Settlement: I want a full refund for this service as it was an invistigator failure for the period I requestd

Business

Response:

To whom it may concern,Our Company disputes Mr. [redacted] claims. In January of this year he hired our Company to perform an infidelity investigation on his fiancé. We provided three days of field work following his fiancé. During that period numerous photos were taken and reported to Mr. [redacted]. Based on the field work his fiancé did not appear to be engaging in any infidelity. We can provide photos and details of the field work upon request.We take offense to Mr. [redacted] claims that our efforts provided "no results." This is patently false and disingenuous on his part.Subsequent to the filing of this Complaint we have had numerous communications with Mr. [redacted] regarding the investigation and his alleged grievance. Unfortunately we could not seek a resolution. As such, we will not agree to his desired settlement.Regards,Randy W[redacted] Executive Vice PresidentInternational Counterintelligence Services, Inc.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The business explained to me their effort and explained to me their attempt investigation and it was misunderstanding from my side , I am not looking for a refund and would like to retract my complaint

Regards,

To start....I was hesitant to hire a private investigator without a referral. I was also worried how much it could potentially cost. However, I googled PI's & they popped up first. I read all I could & on a wing & a pray hoped they could help locate a person who essentially "disappeared" & they did!!! Within less then two weeks time my prayers were answered! This company was AMAZING!! I STRONGLY recommend these guys! Once you hire them, be rest assured they're on the case & you have nothing to worry about! They are WORTH the money for the peace of mind they provided me! Thank you to all who work at this AMAZING company! You truly have no idea how much you've helped!

Review: This company was hired to perform a cohabitation investigation on my ex-wife and her boyfriend in order to allow me to cease paying alimony. On the initial written consultation request form I filled out online, and during the initial telephone consultation, they were told that my wife had her boyfriend spending the night at her house every night and that I needed pictures of his vehicle parked there overnight. They were also informed that she has to be at work 15 miles away by 8:00 am and that he leaves to go to his job between 5 and 7:00 am. After paying the initial start up fee of $2000, they had an investigator show up at her house at 10:00 am, 2 hours after they were informed the house would be vacated for the day, and take 2 pictures. They then inform me that I was being charged for 3 hours of travel time in order to make the 60 mile trip down the highway and back. I was told that there was enough money left for one or two more 1 hour surveillance trips and I told them to call it off.

The initial contact with this company, and the $2000 fee was made in May of this year. I didn't receive any type of report until I contacted them on September 11. At this time they told me there was $160 left of the initial funding, but that it is non refundable. However, since I did not perform any of the actions requested, I do not feel I should have to pay.Desired Settlement: I would like the full $2000 credited back to my credit card, as none of the work I requested from them was ever performed. The work requested was for surveillance when they were there, between the hours of 6-7:00 pm until around 5-7:00 am. I did not request surveillance on an empty house.

Business

Response:

To whom it may concern,

Our office and the undersigned had several communications with Dr. [redacted] this past week regarding the subject matter of his Complaint against our Company. During our discourse we shored up the differences and misunderstandings which resulted in his lodging of the Complaint. The parties agreed that a fair and reasonable resolution to this matter would be a refund $1,070.75 to Dr. [redacted]. We have initiated this process through our accounting department. We are thankful for the opportunity to serve Dr. [redacted] and his reasonableness is resolving this matter.

We now consider this matter closed.

Best Regards,

Executive Vice President

International Counterintelligence Services, Inc.

###-###-####

Review: I entered into an agreement with International Counterintelligence Services, on April 24, 2014, and provided them details of actual background of my case, with all relevant dates and clearly specified the issues that I wanted their investigation to focus on.

The report that was provided is absolutely not a work product of investigative sources or acumen as an Investigator but a regurgitation of information that I provided to them on several occasions. In fact, the information that they have compiled, such as addresses and property search are so readily available to a layman such as I at the cost of just a few dollars. Plus, I have already given them this information, as part of the factual details along with a lot of other details. My entire experience with this company was extremely distressing and a total waste of my precious time! There was a lot of disconnect between the person who initially wrote the agreement(case analyst) and the person who was assigned to my case. Shockingly different behaviors began from once they got the payment; it just became a theatre of the absurd with International Counterintelligence Services, Inc., displaying utmost unprofessionalism!

After the payment was made, the person assigned to conduct the investigation, did not know the case background at all and basically didn’t do anything. I had clearly told them right from the start of our pre-sale discussion, to not return what I provided but to do an investigation on what I specifically asked them for, so the missing pieces can be discovered. The investigator did not seem interested at all in knowing the details of my case!

After 20 days, as I never heard back from them, interestingly, after I made my payment of the $3,000.00 to the firm on 4/25/2014, that too upon my repeated requests (through both emails and calls) to give me an update, the next correspondence from them was an e-mail dated 5/15/2014 that they have not found anything of real value with generic verbiage called ‘ other stuff’ and no concrete information about any assets or any other needed findings at all.

Even the ownership of property name I sent as part of my own documentation was incorrect while it is freely available on the Internet with accurate ownership information. In the invoice that they sent to me, the firm had already spent over $2100.00 of the $3,000.00 retainer to give me a report which stated that they had not discovered anything of real value!!!!.

On 5/21/2014 I informed them again that they had merely sent me back information that I had provided to them and reminded you of our agreement, to not provide what I already provided to them as it is a waste of my precious time and money and the information is available on the internet.

This is such a waste of my precious time and money, since this is something I already know and provided you myself, and is easily available on the Internet!!!

In retaliation to my request that they refund my money or provide the information that I had specifically requested and that they had specifically implied they could acquire through their sources and years of expertise, I received an extremely insulting and intimidating communication from the investigator on 5/21/2014.

This has become the theatre of the absurd with International Counterintelligence Services, Inc., accusing their client of unprofessionalism and non-cooperation; far from the truth, since I do have all the documents and information that was provided to the firm at the commencement of this service.

To add insult to injury, my response of 5/23/2014 to my demand for a quick termination of our relationship in lieu of a competent and professional work product suggested that I was "venomous" and "unprofessional" and that "they would be happy to close the case" and refund the money less the amount to reimburse the firm for the "work" already completed.

I even spoke to the same ‘investigator’ on the phone after repeated requests to the case analyst to respond on where things stand, and realized that this person was totally clueless on anything related to my case; shockingly, he did not even know if I had an attorney! He surely appeared extremely uninterested in knowing the details of my case. Surely, they were clearly very interested and responsive while making the sale but never seemed to show any care thereafter. Constant reminders from me to reply to my emails or phone calls became the norm once the sale took place!

On 6/10/2014, as evidence of the incompetence of the case worker assigned to my case and as an illustration of my complaints, the investigator informed me that he was NOT going to share the bank information with me because I was not working with an attorney!!!.

I sent to the firm right at the inception of the case a detailed document that clearly indicates that I have a pending case of divorce and that I am seeking information to bolster or substantiate the grounds of adultery and such other related issues. In fact, the report that they provided me clearly states that they will perform a DIVORCE INVESTIGATION" and that client has "filed the divorce".

Approximately within a month from the date that I expressed my dismay, anguish and displeasure at the generic information that had been sent to me in the guise of a "status report" , information that I had provided and which is easily and inexpensively available on the internet and rather than provide me with a competent and professional case worker who was familiar with the facts of my case, I received a notice dated 6/12/2014 "terminating our agreement" and promising to return "what funding was left over".

The invoice that the firm prepared shows that approximately $700.00 was charged to the retainer AFTER YOUR NOTICE OF TERMINATION OF THE AGREEMENT ON 6/12/2014 for internal administrative discussions and reviews which had nothing to do with the services that I had paid for:

"discuss client's issues",

"continue review of statements", "

"contact client",

"e mail client in response to client’s concerns",

"prepare final report and E mail to client, meeting with RW for resolution",

"final accounting review, discuss resolution"

and a mysterious "minimum fee applied" on 7/18/2014 of $219.00, the date that an INVOICE WHICH SHOWED A BALANCE OF ZERO and FINAL REPORT OF INFORMATION THAT I PROVIDED AND SOME THAT APPEARS TO BE A PRODUCT OF A GENERIC INTERNET SEARCH was sent to me BY EMAIL. Even the internet property search was also incorrectly provided!

In analyzing the invoice, it is clear that any and all "searches" conducted in my case was on 5/5/2014 and 5/6/2014: bank search and calling sources which totaled $1620.00. The balance of the retainer was for administrative and reviewing of statement functions as result of their decision to terminate the agreement!

In conclusion, the clumsy efforts of the case worker to attempt to "continue" to work on my case AFTER the Case Analyst’s official decision to "terminate" the agreement on June 12, 2014 appears to be in an effort to justify the complete dissipation of the retainer. In view of the total lack of credibility of ICS’s work product and the evident unprofessionalism of the firm’s staff and in an effort to resolve this matter in all fairness to both parties, I suggested that they consider refunding to me atleast $2,000.00 of the $3000 retainer that was paid to the firm.

I sent my complaint letter to the Case Analyst who initially made the sale, however, got a reply from their VP that the case analyst is no longer their employee. I explained all over again about my concerns, but never got my requested refund of $2000.Desired Settlement: Refund of $2000 (out of the $3000 I paid to them).

I have been extremely reasonable to ask for only $2000, though their report and invoice are totally ludicrous and only worth a maximum of $100, as it is nothing but a readily available internet search (which I already gave them in the beginning itself) that I did not hire the company for.

Business

Response:

To whom it may concern:We regret that Ms. [redacted] is dissatisfied with the services our Company provided for her. It is our continued hope to reach a mutually amicable and satisfactory resolutionwith her. We have reached out to her subsequent to the filing of her Complaint but no accord has been reached. Ms. [redacted] correctly describes some of the discord that did occur between her and agents of our Company assigned to her case. However, we believe her recount of our Company’s investigative efforts are grossly inaccurate. She hired our Company to conduct an investigation into her ex-husband. She and her ex-husband had been divorced in 2008. Shortly after the divorce he remarried another woman. It was Ms. [redacted]’s contention that the divorce was not final and her ex-husband was hiding assets that may have been subject to their marital estate. Therefore, her main focus was to conduct an asset search upon him to determine if there were any previously undisclosed financial accounts or properties in his name. An asset search did not reveal any unknown accounts or properties. It did however reveal some accounts and properties which he had previously been disclosed to her during the divorce proceedings. Upon these investigative findings it was recommended that an additional search of the ex-husband be conducted in India (his Country of birth and where several family members still reside). It was also recommended that an asset search on his new wife be conducted to rule out the transfer of assets to her or the titling of accounts or properties in her name. Ms. [redacted] balked at both of these recommendations and then became combative and uncooperative. Ultimately communication broke down with her and this dispute arose.Prior to and subsequent to the filing of this Complaint we have reached out to Ms. [redacted] to resolve this matter. This has included the refund ofmonies to her. At this point she has been unreceptive to these overtures. However, we continue to seek resolution and make the offer of $1,500 to her. We hope this offer is agreeable to her.Thank you.[redacted]Executive Vice PresidentICS, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

To whom it may concern,We are pleased to report that we have reached an resolution with Ms. [redacted] regarding her dispute with our Company. We have agreed to refund $2,000 of her $3,000 deposit. We'd like to thank her and Revdex.com in facilitating this resolution.Regards,[redacted]Executive Vice PresidentInternational Counterintelligence Services, Inc.

I personally have dealt with this company and at first found it very relieving to have someone to talk to about my issues (cyber bullying). assuring me I have nothing to worry about because they have been in business for a number of years. well guess what, after taking $2000.00 dollars from you they disappear off the face of the earth until you track them down. avoidance of calls and responses to emails leaves you even more stressed out then the original situation at hand.

the biggest headache of my life was dealing with this company. Oooh and get this, one of the Reps working on my case literally told me that the customer isn't always right and that I should be a little more patient. Trust me, when a few weeks go by with the intent to avoid your client and then address them as a nobody once you get a hold of them. you want your money back. Don't sign their contract until they specifically tell you what they can do for you, because I got nothing out of $2000.00 but regrets I ever even contacted this company. everything they told me was falsified to make up a quota for that money. NEVER USE THESE GUYS!!!