International Cruise & Excursion Gallery, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
most people don't book a vacation within days and No I didnt know vacations were subject to their time and not mine! Who wants to go on vacation when others Decide? The lady that sold package clearly said it was when I want it and any place we wanted but is not true, she even called back and I asked again and she assure me it was anytime I wanted to go on vacationI'm not able to plan my family's vacation when *** decides I can go? If the lady was to tell me this when I purchased I would never buy, plus on my last call they told me they don't even mention the days to cancel and is not on website neither like they claim ?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear beSee Attached no response needed from Janelle I got excuses and what I already knew!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have did receive a call at the end of last week from *** *** with the President's office of GVR, she apologized for the incident As of yesterday I did receive a full refund of all monies they had collected As far as I know, I do believe that everyone in my party was refunded and they did concede that we were all misled and profoundly apologized.Thank you for looking into this matter for me, I do believe your involvement prompted a speedy resultWe attempted to get a resolve for a month with no assistance or even an attempt to call us back Your efforts are extremely appreciated but I do now consider this situation resolved to my satisfaction An apology and a refund, couldn't ask for more than that.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Re: *** *** *** * *** *** *** ***: We would like to thank you for bringing *** *** ***s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to
provide you with the facts and our resolution concerning this matterOur records indicate that *** *** purchased a Government Vacation Rewards Select Access membership upgrade on October 32, The cost was $1,with a down payment of $and eighteen (18) monthly payments of $per monthRecords indicate that *** *** did pay the balance of her account in full on November 21, Our records indicate that on February 13, 2015, *** ***k called our agency requesting information regarding booking a resort, as well as getting some information on booking a cruise to the Western Caribbean*** ***k was unhappy due to the limited availability of resorts in her desired location at the time she requested*** ***k also expressed displeasure over the cruise line pass through fees, i.eport fees and government taxesThese pass through fees were disclosed to *** ***k on the date of purchase via recorded validationBased upon *** ***k’s request to no longer remain in the program, and in the interest of customer satisfaction, we have cancelled her membership effective February 18, and issued a full refundThe refund was issued to the credit card we have on file ending in XXXX --- ***Please note the refund can take approximately seven (7) to ten (10) business days to post to her account depending on the financial institution *** ***k banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, *** *** Resolution Specialist Office of the President

We would like to thank you for bringing Mr*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this
matter. According to our records, On June 21, the *** purchased a Princess Cruise on the Island Princess, which departed from Barcelona on June 3, They used their week exchange through Westgate Cruise and TravelThe cost of the cruise was $1,to include $paid to Our Vacation CenterIn addition, CSA Travel Protection was purchased at $120.00. It is Mr*** claim that he had to cancel the cruise, however, he was advised prior to cancellation that if he cancelled the cruise the insurance policy would be transferable to another cruise within two (2) years from the date of purchaseUpon cancellation the *** indicate they learned the policy was not transferable due to the OVC penalty on the booking. In review, it is standard policy that the OVC deposit is forfeited in the event of a cancellation, this fact is evidenced by the recorded validation that was completed with MrsTucker at the time of purchaseAdditionally, in the event of a cancellation the insurance policy can be applied to another cruise booking providing the reservation has not gone into any form of penalty. In the *** case they were not in penalty with Princess, however, their OVC deposit was penalized upon cancellationThe agent they spoke with had indeed misinformed them about being able to transfer their insurance policy to a new cruise bookingAs a result of the incorrect information we have refunded the $to the Tucker’sThey can use the policy on another cruise booking, however, the policy must be applied within twenty-four (24) months and can only be used with a booking made through our agency. We have made contact with the *** and advised them of the refund and information about using their policy toward a future cruise booking, which they have accepted as a resolution. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, *** *** Resolution Specialist Office of the President

Re: [redacted] Dear [redacted]: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. We have furthered reviewed [redacted] inquiry and would like to provide the following information about the rescission period and resort availability. It is with our understanding that [redacted] had requested specific dates of travel for a resort vacation. It is her claim she was informed at the time of purchase she could travel at any time on any date. According to our records [redacted] was advised of the following during a recorded sales validation: Resort stays are based on availability. Based on the unit size of your resort accommodations available at the time of booking, friends and family may stay with you. [redacted] does have the option to travel anytime on any date, however, the destination of choice must be available at the time the request is made, which [redacted] confirmed she understood when she purchased the package. Furthermore, [redacted] did not have ten (10) days to make a travel decision to book a vacation for her family, but she did have ten (10) days to review the package to determine if she wished to keep it or rescind the purchase. Our records, reflect that she viewed the website ([redacted]) on 11/14/14 the day after purchasing. Upon review had [redacted] clicked on the tab “General Terms” at the bottom of the page she would have been able to review the following rescission period: Paragraph 4; A Redeemer may rescind the [redacted] package purchase within ten (10) days of receipt of the [redacted] package by calling [redacted] or by providing written notice to [redacted] Travel Packages c/o Our Vacation Center [ICE], [redacted] Attn: Cancellations. At this time our position remains the same. [redacted] was provided with the necessary information to make an informed decision on whether she wished to keep the package or cancel within the rescission period. She was advised that the resort reservations are based on availability, time of season, and location at time of purchase. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the...

facts and our resolution concerning this matter. According to our records, on January 28, 2015 [redacted] was looking to book a weekly resort special reservation online at the [redacted] She indicated that the online pricing for the stay was $99.00, however, after she contacted Government Vacation Rewards she was informed that the price was actually $298.00. Based on our research the online pricing reflected $99.00, however, there are taxes and fees associated with the reservation, which will ultimately increase the total cost of the reservation. In this case the pricing reflected $99.00, but with the inclusion of the taxes and other applicable fees the total cost of the reservation would have been $298.00. We apologize for any misunderstanding that may have resulted in [redacted]’s negative opinion of the program. It is our intention to provide accurate pricing via our online platform, but when searching for weekly specials the price of the stay will be displayed for the length of stay and will not include the taxes and fees until the reservation is finalized. In addition, we have made the appropriate departments aware of the service that was provided to [redacted]. It is our goal to provide our members with satisfactory customer service. On behalf of our agency we will continue to strive to deliver the best quality and service in a friendly and professional manner. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

November 17, 2016Re: [redacted]Dear Sir/Madam:We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...

provide you with the facts and our resolution concerning this matter.According to our records, on October 4, 2016 Ms. [redacted] booked a flight with [redacted] Airways.  The cost of the flight was $346.20.  As a result, of hurricane Matthew all flights departing Savannah, Georgia were cancelled.   Subsequently, [redacted] authorized the full refund of the ticket. We have processed a refund for $346.20 to the credit card ending xxxx—[redacted] exp. 10/16.  The refund can take approximately seven (7) to ten (10) business days to be credited back to the members account depending on their financial institution. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, Shannon P[redacted] Resolution Specialist Office of the President

Re: [redacted] 10802387
Dear Sir or Madam:
We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with...

the facts and our resolution concerning this matter.
According to our records, Mr. [redacted] purchased a Government Vacation Rewards Select Access Membership on August 19, 2015. The cost of the membership was $2,999.00, with a down payment of $299.00 and eighteen (18) monthly payments of $165.00.
It is Mr. [redacted] claim that he was promised if he purchased the membership he would save money on select vacations, such as hotels, car rentals, and plane tickets. Nevertheless, he explained this was not the case and the membership costs were more than cost of purchasing a plane ticket and hotel directly from the competitor's site. Mr. [redacted] asserts that he trusted he should be able to purchase travel at a lower monetary value. As a result, he has requested a refund of the $299.00 deposit he paid.
Based on the statements made by Mr. [redacted] that he did not wish to remain in the program and in the interest of customer satisfaction, we have cancelled his membership effective September 9, 2015. A refund has been issued to the credit card on file ending in xxxx—[redacted] for $299.00. It may take approximately seven (7) to ten (10) business days for the refund to be credited to the account depending on Mr. [redacted] financial institution.
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Best Regards,
[redacted]
Resolution Specialist
Office of the President

Please see attachment

August 16, 2016 Re: [redacted] Case No. [redacted]Dear Sir or Madam:We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings...

and we would like to provide you with the facts.Unfortunately, according to the information provided in Mr. [redacted]’s complaint, we are unable to locate any RCI vacation membership.  The phone number listed on the complaint rings only once and then nothing.  Multiple attempts have made, however all have been unsuccessful. It is possible that the membership may be in another name, phone number or email address.  The name, phone number or email address listed on the complaint do not pull up any RCI vacation membership for Mr. [redacted].  If Mr. [redacted] can provide us with his RCI membership number, or if the account is in another name, phone number or email address, this will enable us to research and resolve his claim.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, Ms. [redacted]’s account was cancelled April 1, 2015. At the time of cancellation our agency did not refund the $299.00 deposit as it had been lost in a dispute/charge back by Ms. [redacted]’s financial institution.  As a result of the original dispute Ms. [redacted] received a credit from her financial institution for $299.00 on March 12, 2015. On or about April 23, 2015 Ms. [redacted]’s financial institution issued a credit back to our agency as they found our explanation for the charge to be legitimate, which resulted in Ms. [redacted]’s account be debited back the $299.00. Subsequently, Ms. [redacted] filed a second dispute at which time our agency was charged back the $299.00 on June 2, 2015.  As it stands to date Ms. [redacted] has received the $299.00 as a credit on her account. We have made contact with her financial institution to inform them that we are not disputing the legitimacy of the charge and we have confirmed that Ms. [redacted] can keep the $299.00 credit on her account.  Our agency has not attempted or made any additional charges to Ms. [redacted]’s account since the account was cancelled. The current activity occurring on her account is a result of debits/credits being issued due to the disputes that have been filed.  We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Re: [redacted]  Case # [redacted] Dear Sir / Madam: We would like to thank you for bringing Ms. [redacted]s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we...

would like to provide you with the facts and our resolution concerning this matter. According to our records, Ms. [redacted] purchased a Sears Vacations Select Access Membership on July 15, 2015.  The cost of the membership was $1,499.00 with a down payment of $149.00, followed by eighteen (18) monthly payments of $87.00. Our records reflect that Ms. [redacted] contacted our company on August 28, 2015 and made a reservation at the [redacted] club for check-in on January 14, 2016, for three (3) nights.  Ms. [redacted] p**ced the reservation on the **yaway p**n.  Ms. [redacted] made two (2) **yaway payments, one on August 28, 2015, for $105.09 and the second one on September 28, 2015, for $105.08.  Ms. [redacted] called back several weeks **ter and cancelled the Holiday Inn reservation and made another reservation for the Westgate **s [redacted] Resort and Casino for check in January 14, 2016, for four (4) nights.  The agent cancelled the Holiday Inn reservation and refunded the two (2) **yaway payments that Ms. [redacted] paid as mentioned above. Ms. [redacted] called on January 5, 2016, to confirm her reservation, and unfortunately, the agent inadvertently confirmed the reservation for the [redacted]n **s [redacted] instead of the Westgate **s [redacted]  When Ms. [redacted] tried to check in at the Holiday Inn, there was no reservation for her.  Fortunately, the hotel accommodated her, however, charged her for the stay in the amount of $678.00.  We certainly apologize for this inconvenience, and our records indicate that a refund check in the amount of $678.00 has been issued effective Friday January 21, 2015, and mailed to the address on file, which is the same address on the comp**int.  Ms. [redacted] was refunded the two (2) payments she made on the reservation to our company, and also refunded the amount she paid the hotel for the reservation.  She was ultimately able to spend the week at the hotel at no cost to her.  Again, we certainly apologize for this inconvenience.  No further compensation is warranted at this time. We would like to thank you for providing us with the opportunity to c**rify the status of this matter by allowing us to provide and exp**in the additional facts involved. Sincerely,Jannelle [redacted]
Resolution Specialist   Please confirm the above response was sent to the Customer,Thank you Alicia RivasLegal Office AssistantInternational Cruise & Excursions Gallery, Inc.15501 N. Dial Blvd.Scottsdale, Arizona 85260Office: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Attached is my email from: RCI Travel stating that My reservation is guaranteeing late arrival. It was paid in full for a two week period which I did not even get one night. If this is not resolved, I will report this transaction as fraud with my bank that paid RCI Travel $708.42 on August 25, 2016. My daughter in Australia is also following up with their version of the Revdex.com and post bad reviews on Social Media. Your attitude is just unfair! Regards, [redacted].[redacted]

Re: [redacted] Case No. [redacted]
Dear Sir/Madam:
We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.
We have reviewed Ms. [redacted]’s concerns further and have found that Ms. [redacted]’s claim regarding the per person statement, is not accurate. In a review of the call Ms. [redacted] refers to, the aforementioned booking agent, [redacted], indicated to Ms. [redacted] that one of the cruise line promotion options included “a $75.00 excursion credit per port” not per person. He further stated “that would mean $75.00 times 9 ports, which would be a significant amount.”
According to Ms. [redacted]’s original claim, she booked five (5) shore excursions and she received the credit for four (4) of the excursions for a total of $300.00. Our position remains the same in this matter and we have issued the refund check in the amount of $75.00.
We would like to thank you for the opportunity to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Sincerely,
[redacted]
Resolution Specialist
Office of the President

On Nov 19/15 I received my itinerary Re[redacted], booking #[redacted] from RCI Travel Packages, Our Vacation Center, [redacted], covering passage on [redacted] Cruise Lines - [redacted] Fascination, Caribbean, Southern, sailing 1/22/2017 - 1/29/2017, cabin 4B - R125.  This itinerary showed $179. applied for CSA Travel Protection, policy #[redacted]  I advised RCI that I did not require CSA travel insurance as I had my own insurance company.  I had received a letter from CSA that my insurance was in deed cancelled, and when I spoke with them, they advised that a refund was made to a VISA account, but that account was not mine, it must have been with RCI.RCI showed $179 refund due on Jan 9/17 (cruise receipt & itinerary) but I have yet to receive that refund.  I have phoned 800-571-4020, vacation consultant Mashawn S[redacted] a couple of times having to leave messages, without a response.  I have also emailed RCI about this matter without any feedback.Because I had to cancel my cruise prior to Jan 22/17, I am rebooked for cruise leaving San Juan on Jan 21/18, R141, and they are charging me $121.12 on October 29/17 because of this rebooking.  I am sorry that I didn't realize I was booked in the name [redacted]s, but I had to use that because my passport reads [redacted].  I go by [redacted] or [redacted] normally.

** *** *** ** *** *** *** *** *** *** ** *** *** ***  ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

November 28, 2016
Re: [redacted]
Dear Sir/Madam:
We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed this matter and documented our findings and...

we would like to provide you with the facts and our resolution concerning this matter.
According to our records, on November 15, 2016, Mr. [redacted] purchased a [redacted] Vacations Direct Access membership. The cost of the membership was $3,999.00, with a down payment of $799.00, and twenty- four (24) monthly payments of $152.10.
The account was cancelled effective November 21, 2016. A full refund was issued back to the credit card ending in xxxx—[redacted] exp. 5/19. The refund can take approximately seven (7) to ten (10) business days to be credited back to the customer’s account depending on his financial institution.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President