International Masters Publishers

Review: I signed up with this company online under Wildlife Explorer for a introductory package for my daughter for $3.99. It did state that it was a continuing service unless you cancelled, for $7.99 about every 3 weeks. It also specified that I would receive notification by email before each shipment/charge so I could opt out if I wanted to. No problem, I participate in other such offers. It also stated I would receive a confirmation email after my initial order. I did not. I waited several days, then sent an email to them. 3 days later I hadn't received a response so I sent another. Please keep in mind that they had already charged me for my order. Another 2 days days and I finally got an email from them saying I would receive my order in 2-3 weeks. 2 days after that I finally received that email confirmation. I did eventually get my order. Now, this morning I got an email from them saying the $3.99 I paid nearly a month ago was processed and that my remaining balance was $19.97. For what it not say. I logged onto their website which said that I made a payment yesterday for $19.97. Again, it didn't say what for. After checking with my bank, I saw that I was in fact charged $19.97 yesterday (6/24/13). Any attempt to get info off their website resulted in a phone # for me to call. So I did. After giving the automated message my customer #, it said I had made a payment of $19.97 and that my account balance was $19.97. None of this makes sense to me and I finally get someone on the phone. After explaining all this to them and my frustration, I was informed that customers are charged before shipments are sent out, but that oh mine already went out but once I receive it I can then return it and then once THEY receive it they can issue a refund. I asked to please speak to a supervisor who just repeated the same thing. When I expressed how displeased I was with being charged more than they told me I would be and without notification like I was told I would be, they only said that the 7.99 was per packet and that I was receiving 2 packets plus S+H. I asked for an immediant refund which they would not give. Not to mention how rude they were and didnt even answer my other questions. After doing some research I can see that many other people have had similar issues with this company. I feel that I was lied to, deceived and stolen from. I have contacted my bank who has cancelled my debit card so they can no longer charge me and I plan to file a dispute of charges and my bank will take it up with them.Desired Settlement: I would like a refund but mostly I want Revdex.com to be notified and hopefully this company will be forced to change their practices so they can stop doing this to customers.

Business

Response:

July 12, 2013

Revdex.com

Review: I recieved a letter from this company stating I had an outstanding bill in the amount of $100.40 from nonpayment of 4 seperate months 7/15/12, 12/09/12, 1/01/13, 2/0/13. I called the company and explained that I had money order reciepts showing Ihad sent payment in for those months. They were evasive and stated they had sent out 19 shipments and had only recieved payments for 15 instead of adressing my statment that I had made the payments for those months listed. The rep would only say she would send out a statement of what they supposedly sent me and the payments they supposedly recieved. This not the first problem I have had with this company. I had this same type of problem when I had sent off for their Wildlife products. They did the same thing in waiting 6 or7 months before sending a statement saying I owed them money. If I had known when I sent off for the Everyday Cooking My Way it was the same company that had already tried to rip me off I never would have sent off for it . I dont understand how a company that is this shady can still keep doing business. I also told them when I called that I wanted my subscription cancelled immediatly and the shipment they supposedly sent woud be returned as soon as it showed up.Desired Settlement: I only want this to be removed from my account and while we are at it to remove the falsehoods about my non payment of the wildlife account. It would be real nice if there were some way to warn people about the shady billing practices oof this company but I dont know how this could be done. Thank You for any help you can give me.

Business

Response:

April 1, 2013

Review: I tried to cancel my order via email in early January 2013 of my Wildlife Explorer account. At the time I owed about $25. I was paying the fees promptly, but I felt was simply spending too much money on a binder and notecards about animals every few weeks. At that time, I spent over $55 on the Wildlife Explorer Kit which, as I said, is basically a binder with notecards about animals.

The last delivery was sent on January 7th with a statement saying I owed $25 and some odd cents. On January 13th, I received an email saying that my payment was past due and now I owed $35.77.

I was frustrated and tried cancelling my order via an email address listed on the bill. On January 18th, I received another email saying I would need to send a payment or they wouldn't be able to send more materials.

I wondered what was going on. I didn't want anymore materials!

I found out that I hadn't properly registered myself with them. I had to create an account and then I still had to call and talk to someone over the phone in order to cancel my order. I was placed on hold for a long time, but on January 31st, I had my cancellation confirmation number. I had no idea it would be so difficult. This process is not written on anything that I could find.

On Feb. 2nd, I received another email saying I had to pay now to avoid additional late fees, but no amount was listed on that email. On Feb. 5th, I received another email saying my cancellation was confirmed and that I owed $35.77. I wanted to contest this because I didn't know why it jumped from $25 to $35.

I called a few times but was placed on hold, so I gave up. I figured I would pay the amount in late February when some of my other bills went out.

Then, on February 26th, I received a letter stating that my account was past due. Now it was up to just over $38, and I had until February 28th to pay the balance or it would be referred to a professional collection agency. This seemed wrong to me, but my husband wrote a check and it the very next day. I was frustrated, but thought the matter would finally be settled.

Then, on Saturday March 2nd, I received a call from what I assume was a collection agency agency. The call was brief and I stated that the money was sent. I received another call today, March 5th from what I assume was the same collection agency.

I have never dealt with anything like this before. I am frustrated and angry that my credit will probably be tarnished because of this situation.Desired Settlement: I want my credit record to be clear of any claims of not paying bills in a timely manner. I don't want collection agencies calling me anymore.

Business

Response:

March 18, 2013

Review: did not order products. sent back products. charging me and threating with collection agency.Desired Settlement: I called and got no results. A lot of mental upset.

Business

Response:

March 18, 2013

Review: On March 11th, 2014 I recieved a letter in the mail from Wildlife Explorer stating that I owed $37.25, so I called that same day at 2:35 to have the problem fixed and I talked to Raquel. She spelled her name for me and I told that I was going to keep track of her talking to me. She said that I owed from our last shipment which was dated 1-06-2014 and another shipment after that. I told her that we had paid for the shipment and I sent the check out on 1-30-2014 and on that statement I also cancelled our membership, she took my check reciept number and told me to wait while she looked it up and it turned out that I had paid so she said that she would take the $11.77 off and I told her that I have cancelled so when I received the next shipment I took it to the post office and had it returned to sender, she said that sometimes it takes a while to get back to them and if they got I wouldn't be hearing anything from them. Then in June I received a letter from Wildlife Explorer stating that I owed $10.71 from a ship date that I'm quoting from the letter 10/06/11 and that my account had been cancelled and to make sure that my account in closed in good standing and to help avoid late fees on my account I needed to pay $10.71. We starting receiving Wildlife Explorer in September 2011 and have paid for all of our shipment including this one. I have never received anything stating that I had not paid and it was not mentioned when I called in March 2014. But I have all of the shipment papers and check receipts for all of the shipments we received and I paid for this shipment on 11-14-2011. I recieved 2 letters reguarding this $10.71 first in the beggining of June ( they sent me the letter on May 30th, 2014) and then I received a second letter ( they sent on June 20th, 2014) adding a late fee of $3.00 so the balance was $13.71 and then they threatened to refer my account to a collection agency if not payed by June 27th,2014. Then in July they turned my account into collections, the collection agency sent the letter out on July 11th, 2014 stating that I know owe $16.71 to be paid by 8/15/14 or they will take further recovery efforts. I am very upset as they are ruining my credit and I feel as thought I am being scammed!Desired Settlement: I would like a letter stating that this matter has been taken care of and they need to fix the collection agency ruining my credit and to not contact me again.

Business

Response:

August 5, 2014

Review: I cancelled my subscription with this company for Wildlife Explorer, which is a product this company offers. I made the final payment, which was an ACH debit from my bank on 11/4/2013. I received a statement a few weeks later which said that the $124.40 balance was still outstanding. I called back and discussed this with a representative and I told him that on my bank statement it said Natural Healing. He said that this is another product of theirs and that it must have been credited to the wrong account and promised that it would be taken care of. A few weeks later I received notice that I was going to be sent to collections. I called back again and was given a fax number where I had to send a record of my bank statement. As far as I can tell, this is a dummy fax number because it never goes through. Furthermore, on the same day (December 26, 2013) I mailed hard copies with confirmation receipt through the USPS to an address I was given by the company. No receipt came back. I received a notice yesterday that I have been sent to collections. I called the company and they said I had to again fax, which I did try and it would not go through. I called back and asked for an email to send a scanned version of my letter and the bank statement. One of the scans was a letter from me on my letterhead which includes an address. The re: line clearly stated the account number. I received an email back today stating that I did not provide my address and account number.Desired Settlement: Send me confirmation that this matter is resolved and that I am not in collections so that my credit is not affected by their incompetence

Business

Response:

January 22, 2014

Review: 10/12--to 01/13 I bought and paid $92.65 by personl check for DVD's rec'd.Effective Jan 2013-- I canceled program because not satisfied wth product or services.They kept sending me DVD's--finally after talking to several difagents(I have 5 dif telephone numbers)all mdse that was rec'd by me (4 dif packages rec'd and unopened)were all returned via USPostal--as refused by me/all unopened. I was not available with medical probems--re while piled up. They claim I owe $250.13--for these 4 packages--that was returned.The statements regarding cost and shipping never rec'd//ALL SUPPORTING INFO AND MSDE-RETURNED--in April2013. It took several weeks for them to clear and they say now they will return them again to me and I am forced to pay--or else they will have to destroy--results so far-- they have turned me over to a Company owned credit agency for the $250.+ Reason I cancelled was because they didnot fill my requests with info requested via phone. I woul try the dif no's to find a dif agent to help me-- I was very disatisfied--with this service--the employees were very rude//I never got info//or phone support--they treated me as tho I was ignorant. They didnot advise me//I had not signed any contract. Only info was to order 3--at atme rather than one as I had set up for initially. My info said "WELCOME ABOARD" I would receive approx every three weeks--the low cost of $18.95 plus 2.95 ship with no min number to buy.I am not sure how I was contacted --I think they sent me a free DVD. A "The Vikings" trailer DVD. Said I would get three free DVD's on ordering. I did plus rec'd and paid for $92.65 Mdse--because I felt they were coming to fast I could not afford the $58.80 charge so often--I could the $21.90--I am on Social Security and budget funds--It semed they were forcing me to comply when I was not able to.I feel harassment from agents--worthy of this complaint--All I want is settlement of these fundsnot owed them. The mdse was returned --never opened or unsealed.Desired Settlement: I have a physical handicap--It was difficult to handle personally or get help to accomadate same--I only want acknowledged they have credited my account in full. I didnot request--I had cancelled. I am fed up with how companies take advantage of SENIOR citizens.I appreciate what you are doing. AARP recommended youto me.+ Thanking you in advance for your valued support. I remain, Very truly yours.[redacted]

Business

Response:

July 8, 2013

Review: I received an offer to try a product called Ancient Civilizations in the mail and decided to give it a try. I sent the initial payment via check for the first three installments, with the understanding that if I chose to discontinue my membership, I would be able to do so. After the trial arrived, I decided I did not wish to continue purchasing the monthly series and attempted to contact IMP. I left a message that I would like to terminate my membership. No one got back to me. Over the next two months, IMP continued to send me the monthly product - at a rate of one dvd set per month. I did not open the products in the hopes that I could return them and continued to leave requests that my membership be terminated. The following month, no product arrived, and I felt that someone had finally gotten around to my request and awaited contact for the return of the unwanted product. However, IMP never contacted me, though they did continue to send me emails requesting payment. Yesterday (April 16, 2013) I received a letter from IMP informing me that if I did not pay my balance in full by April 18, 2013, I would be sent to a collection agency. I again tried contacting IMP, this time calling and waiting on hold instead of leaving a message. Time was urgent and I wished to speak to someone as soon as possible. However, I was left on hold until the close of business hours. I had to work the following day (today) and brought the information with me to try again, hoping to reach them at the start of business hours. However, though I called and waited on hold for significant time periods several times during IMP's proposed business hours, no operator or customer service provider picked up the line. And after a while I could not even leave a message. Tomorrow, IMP will send my information to a collection agency expecting payment of products I did not wish to continue receiving, without ever once contacting me about my attempts to return the products or my wish to cancel my membership.Desired Settlement: I would be happy to return the unopened products I received to IMP in exchange for a negative balance and a termination of any further purchasing agreement.

Business

Response:

April 25, 2013

Revdex.com

Review: The company contacted me to take part in a trial offer for Gardening made easy at a cost of $4.95. They had sent the introduction kit and one other shipment and I returned it to them and they did receive it on April 21st. I received a notice yesterday, may 8th that if my balance of $31.35 was not paid in full by May 12th that my account would be turned over to a collection agency. I called yesterday and then again today and they said that they could not remove the amount due. They said that they could resend me the items, which I do not want, I just want the amount due removed.Desired Settlement: To have a zero balance on my account.

Business

Response:

May 19, 2014

Review: I purchased an order of seedlings from a different company ([redacted]), and received a notice along with it that I had won a starter set from Gardening Made Easy, a value of $69.99. I simply had to mail back my winning ticket with payment for shipping and handling, and I would receive the introductory gift. Unfortunately, the company didn't stop there. I received another shipment of informational gardening cards. Because I hadn't ordered anything from them, I thought it was part of the original package. Then I received another set of cards along with a billing statement that said I owed money for the cards I had received (though I had not ordered any of them). I have researched their company, International Masters Publishers, online and found a number of complaints in different branches of their business. They now claim I owe $24.87, though I have e-mailed the company and informed them that I have no intention to pay for a product I did not order. They have repeatedly sent me bills which include advertisements and order forms for other products that they market, including a very shady looking life insurance program. There is no doubt in my mind that this is a scam.Desired Settlement: I would like for IMP to stop sending me their products, cancel all charges on my account, stop contacting me, and, yes, an apology would be nice. Due to the huge number of complaints that have been made against IMP, I also think it would be prudent for an investigation to be launched, especially since they are potentially committing mail fraud across state lines.

Business

Response:

July 30, 2013

Review: I ordered some recipe cards which were shipped every three or four weeks. The cards were shipped in two or three pkgs per shipment. I would send payment within a few days. I then started recieving invoices for several more shipments than I had not recieved. I tried calling them and writing them, but they did not say why I owed all of this money. I told them I had paid for all of the recipes I had recieved. They are still sending me invoices including late charges and are saying they will turn this over to a collection agency if I do not send them 91.87. I do not feel like I should have to pay for some recipes I did not recieve. Thank You, [redacted]Desired Settlement: I would like for the threats to turn this in as a bad debt to stop and for them to stop sending invoices with late charges every month.

Business

Response:

May 23, 2013

Review: On Saturday, April 20, 2013, I placed an order with imponline. The order calls for a monthly subscription to their service and related billing. Immediately (within 2 hours) after placing the order, I tried to cancel the order. Since the order was made on a Saturday, it was not possible to speak with their customer service department until Monday at their posted hours.

Their phone system stated that it is down during the weekend and that they would reopen on Monday. On Saturday, I also communicated my request to cancel the order through their customer service “Contact Us” portal.

On Monday, April 22nd, I called imponline at [redacted] at 2:30 PM to cancel my order by phone. The order terms and conditions requires that cancellation is made by phone anytime from MON-FRI 9am-7pm EST.

After spending 45 minutes speaking with them to obtain verbal confirmation of my canceled order, I was eventually transferred to a manager, with whom I discussed this order for another 30 minutes.

The Manager represented that he is a part of the management team at Imponline. He stated, “We will make no further shipments to you and I can guarantee that.”

I discussed my desire to cancel this order and the manager eventually stated that within 48 hours, he will call me with a confirmation number for the cancellation. He stated that he could not locate my order in the system at the current time. I repeatedly stated to him and the previous customer service representative that I wanted to immediately cancel my order.

I was told that, “At this time, it is not possible to cancel your order” because it is not found in our system. Both the manager and the other customer service representative stated that the order would be processed within the next 24 hours. The first customer service representative stated that “There is no way that we can cancel this order today.”

The problem is that their website and customer service staff state that the customer can cancel the order by phone. However, they did not honor this request and kept stating that they could not view my order in their system because orders require up to 48 hours to process in their system. However, they immediately placed a pending charge on my credit card on Saturday after placing the order with them.

Address provided by Customer Service Representative:

IMP

Address posted online:

Phone: ([redacted]Desired Settlement: I would like the merchant to immediately cancel my order by phone since I communicated to them by phone that I wanted to cancel the order (which had not yet been processed). I would also like the merchant to credit my account for $5.95 for the initial shipment and immediately suspend this shipment so that it does not ship to my home.

This company had numerous complaints against them and after reading about them online, I determined that the order that was placed with them should be immediately canceled. I find it unlawful that they provide a phone number so that the customer can cancel the order, but will not cancel the order upon request by the customer.

Business

Response:

May 7, 2013

Review: This company is trying to take advantage of consumers by setting up people w some introductory offer through my casino site [redacted] which is to display a great buy for child learning and education gifts w a great low price for each item which was a elmo kit and a wildlife explorer package for a child. If the consumer pays attention which I do, the offer explains that if you do not cancel this company will continue to ship so called packages similiar to the introductory package for a higher price, if you don't cancel which is stated in the first intro package that you can cancel at anytime. I canceled right away to avoid any future charges, and that's where my complaint comes into play. I have only recieved one product that I paid for yet they charged me several months ago. I was specific with this company, inquiring about another misc. charge that I did not authorize which they just charged my account for the speicific amount of $12.90. Now the same company has charged my account again for $15 for what we have no idea. This company is just charging peoples account without authourization. Thats what this company is doing, playing cards of hard working americans making bets that not all these consumers have the time or desire to keep close attention to detail when it comes to charges coming through their accounts, they are busy working real jobs or raising kids making a difference. This company smells real bad, we notified our bank and now they are saying its been refunded.Desired Settlement: I would like this company to refund the amount of $12.90 in the form of a check and make it out to any childrens charity of [redacted] and maybe help with the karma of what you do

Business

Response:

April 16, 2013

Review: We have had an account with IMP for awhile now under my wife, [redacted]'s name (all other data the same as mine) for their Gardening Made Easy product. Recently we received a past due billing notice for a sum I already paid (we have the bank statement verifying the payment was received by IMP). I sent them a security redacted copy of the appropriate page of our bank statement. Today I received a notice from [redacted] stating that they had been contracted by IMP to collect the same amount we already paid, with a fee added. This obligation was paid and our bank has verified the fact.Desired Settlement: I have contacted [redacted] explaining the situation and including another copy of the proof document. I wish no further contact from either entity other than a formal apology and verification that (a) the amount indeed was paid as stated by myself, and (b) that the company and its collection agency will immediately cease and desist any further contact. Further, if any notation has been made to my credit report with any of the three primary agencies, that it be expunged immediately. These demands are non-negotiable.

Business

Response:

August 8, 2013

Revdex.com

Review: I requested cancellation of an Elmo's Learning Adventure offer on February 9th 2014 using their website after selecting to "manage your account". Since there was no cancellation option within the account and the cancellation options include cancelling by calling in (which offers an automated system represented as having 24 hour access, but not for cancellations) or by mailing in a form sent with the first large shipment (or was just not sent with my initial order). The email cancellation was declined and due to the nature of an unfamiliar email address, was sent to my spam folder. My IMP account was not updated with any decline notification, but instead a shipment of additional product was sent to me, along with an automated payment of $24.95. When I called to cancel the representative, [redacted], gave me a cancellation number and an address for me to return the unwanted items. When I asked for a pre-paid freight bill he said I would have to pay the shipping. I asked for a supervisor, he then placed me on hold for five minutes without checking back in. [redacted], introducing herself as the floor supervisor, read me a script of policy and because I checked the terms box (made of small print, I double checked)I was accountable. After much back and forth she admitted that I can file a complaint and manage all forms of my account online, other than cancellation. Sounds like a scam? How else would this be viewed at the level of today's technology, and without a 24 hour cancellation line, than to conclude that my vulnerability, as not being able to call between 9a-7p to talk to someone I honestly cannot understand and have him slowly spell out an address and cancellation number, was extorted. One person, with no family, a deployed husband, and two children under three should be able to cancel online 24/7. It's just as easy to approve my cancellation as it would be to respond with a denial email that has the probability of being sent to the ibis of a spam folder. They should be exposed and discredited.Desired Settlement: I would like a pre-paid freight bill to return the unwanted items that I requested never be sent. I should not be punished for their inability to uphold common, current-day, customer service practices.

Business

Response:

March 17, 2014

Review: Over 5 years ago I refused the last shipment and subsequently returned ALL of the merchandise to this company. I called them a week later to verify that they had in fact received the return. They have refused to refund me any money and have NOT communicated with me until 2 days ago when they sent [redacted] to extort $147.10 from me for supposed money owed the company. I WILL NOT PAY EXTORION MONEY TO A COMPANY THAT HAS 100% OF THEIR MERCNDISE BACK - I HAVE NOTHING.Desired Settlement: Either refund my money or immediately stop the collection due to false collection. They have NOT contacted with me in over 5 years - this is extortion!!

Business

Response:

January 31, 2014

Review: I have been a loyal customer of IMP for years and have been completely satisfied. They put out, for the most part, a beautiful product. I have already finished collecting the Classic Composers and was planning to get 3 more progra** eventually which I am not going to do now pending the outcome of this.. I am the type of person who, when starting a collection I want to complete it or it is totally worthless to me. When I signed up for the 2 progra** I am having proble** with, Masterpiece and Unforgettable Journeys, I sent in an application that stated that I could cancel the program at any time. Nowhere on the application does it say that the company could cancel at any time and leave me high and dry with incomplete worthless progra**. They are telling me that I can buy the rest of the progra** (except Unforgettable Journeys - only a few of them are still available). They want hundreds of dollars up front and at this time in my life I cannot do this in any way. I feel this is one of the dirtiest filthiest things that I have ever heard of. My son descibes it as strong arming. What would have been the fair way to do it would have been to set aside the rest of each collection and have each person sign a document that they would pay monthly and let the people who have sunk hundrerds of dollars into the collections finish them. I just received a paper that I am to sign and return within 30 days and send them $410. NO OTHER WAY. So now I have 2 worthless, to me, collections. I already have over $700 invested in Masterpiece and about $300 in Unforgettable Journeys, I am extremely upset over the unfinished collections but even more I have 3 other collections I have been collecting and I have great fear that this could happen to these also. One I have been collecting for quite a few years and have a lot of money invested in all 3.. This is a great concern to me. This whole thing has been VERY stressful and upsetting to me and it has made me ill. I might compare it to buying a car and paying for it in payments and you can't drive it until you finish your payments because it is not complete (you've already put $7000 into it) and all of a sudden they are demanding full payment of the rest of the car which is $3000 or you can't have the steering wheel and the brakes. At this time I still owe for 4 packages of Masterpiece and 4 of Unforgettable Journeys. I always pay my bills but do not know what to do about these as they will be added to my worthless collections. The company has explained to me that they can be enjoyed separatly but I am not buying this. If this is so why are they numbered and why does one collection have pages for a book that will be incomplete? They are also put into a bookcase when altogether form an image which will also be incomplete.Desired Settlement: I would like to finish both the Masterpiece and the Unforgettable Journeys collections at my present rate of payment. If they could send me the collections COMPLETE and send me something to sign that would lock me into paying for the collections on my regular month and a half payment plan that would be completely satisfactory to me. I would be glad to pay for the whole collection like I have been, but don't put me into a forced to buy or else position like I have been put. I also would like some kind of guaratee about my other 3 collections I am in the process of collecting that this is not going to happen to them and they will be demanding ridiculous amounts up front. Other than this settlement, my collections incomplete as they are, are totally worthless to me and I would like my money back on all my investment. If IMP feels that this is comlpetely unfair I feel thay have been completely unfair to me.

Business

Response:

February 25, 2014

Revdex.com

Review: I keep receiving harrassing bills in the mail for a product I never ordered. The latest "bill" states that if I do not pay the balance due in full within 3 days, they will refer my account to a collection agency. I called and spoke with [redacted] at International Masters Publishers, Inc., and he told me I allegedly sent in an insert from a magazine and requested them to begin shipping their magazines. I asked him to send me a copy of the order request so that I could see some proof, and he said it would take several days. I offered to send back the magazines we received that we did not want, and he said that would not affect our bill or credit the amount back in any way. He also said that he could not stop the collection agency process from beginning in the meantime, while I wait for my "evidence". I am also requesting documentation from the State of [redacted] Attorney General's office and am in the process of filing a consumer fraud complaint with their office, in order to protect myself from any negative credit reporting that may result in my refusal to pay. I am also contacting the 3 credit reporting agencies to alert them of a fraudulent report that may or may not be sent by IMP, Inc., and to correct my account and ignore any correspondence from this business or any of its affiliates if necessary.Desired Settlement: The account should be cleared of any charges and late fees. I am happy to send back the unwanted/unrequested magazines at my own expense.

Business

Response:

June 3, 2013

Revdex.com

Review: I had subscription with them for a collections of DVD's for Ancient Civilizations. I had gotten beind in my payment, and they charged me late payments. When I got my income tax refund, I attempted to make a payment for the amount of $110.00, which is most if not all late payment fees. I made the payment on 2/27/13 online, got a payment confirmation, which I printed out. But it appears that I never got the email that was suppose to be sent out. On March 4th I wrote them about this situation, also included a copy of the payment confirmation. During this time I got another email saying my payment is overdue, and started to get calls from a collection company. I have also been keeping a close watch on my checking account to see if they have requested a payment. So far they have not.Desired Settlement: Since I did attempt to make a payment, and there was an issue on their website accepting and recording my request propertly. Since they have charged me another late payment, I would like they to forgive the amount owed. Remove me from their database, and close my website account. Have the collection company to stop calling me

Business

Response:

April 4, 2013

Revdex.com

1054 Oak Street

Scranton, PA 18508

Re: Case ID [redacted]

Dear [redacted]:

This letter is in response to your recent correspondence regarding [redacted]’s Ancient Civilizations collection.

Between March 14, 2011 and August 10, 2012, we mailed 18 shipments to [redacted] having an aggregate invoiced amount of $989.08. To date we have received 14 payments totaling $888.08 (payment includes $6.00 in late fees).

On March 4, 2013, we received an email from [redacted] stating he thought he had made an online payment on February 27, 2013. In response, he was advised we didn’t receive a payment on the date in question and he was asked to send documentation showing the payment was processed.

Although [redacted] alleges to the Revdex.com he submitted an online payment on February 27, 2013 and received a payment confirmation, our records indicate we did not receive such payment.

In the interest of customer service we are prepared to clear the late fees of $6.00 if [redacted]’s payment in the amount of $107.00 is received by May 4, 2013.

[redacted]’s account remains closed with an outstanding balance of $113.00 ($107.00 plus $6.00 in late fees). If I can be of further assistance you may contact me at [redacted].

Sincerely,

Director of Customer Service

cc:

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have paid for all the DVD' s that I have recieved. The amount is late fees, and maybe DVD's that I have yet to recieve. There was something wrong with when I attempted to pay the amount of $110.00 online. For some reason they are not accepting the fact that I did make a payment, but due to an error with there computer system, it may not have been properly recorded.

Also they called me the other day to ask about the payment confirmation sheet that I got. I informed them, that I mailed them a copy. If the post office got it to them, and it is lost somewhere in the office, that is not really my problem. At this point I do not feel that I need to send them another copy of it.

Also the amount they are requesting me to pay is unacceptable, especially since I feel that the amount is due to late payments.

Since I have first contacted them about this problem, they have acted like it is my fault. So at this point I have no desire to work with them on this any further. They have not stated that there is a chance there was a error made by their website, or computer system. My orginial request for how I want them to handle this situation still stands.

Regards,

Business

Response:

Review: I called the Customer service at this business on 03/01 to make a payment. My online account showed that I owed $68.20, but I had not received one of the shipments yet so I just wanted to make one payment of $34.10. The lady that took my call was [redacted] (employee # [redacted]). I asked her several times, "Are you sure you are only going to take one payment for $34.10?", to which she replied, "Yes." However, on Monday 03/04 I noticed that she had taken out two separate payments for $34.10 totaling, $68.20. I checked my online account and they still showed that I owed a balance of $34.10 even though they had taken out two separate payments in the amount of $34.10 for $68.20 total. I called their customer service on 03/04 and told them that I want my account credited as they took out both payments, even though I only authorized one payment. They told me that in order for them to do that, they need my entire bank statement. I am not sending that personal information to a company that didn't handle my credit card number appropriately. I have also spoken with their manager [redacted] (employee # [redacted]) and she was completely unhelpful and kept telling me that I still have a balance because I have not paid the $34.10 that was still on my account. I explained the situation several times to her and she still insisted that I did not pay. I have my bank statement and although I did pay on purpose, as they took the second amount out without authorization, I have paid. They need to credit my account. I copy and pasted the information from my bank into their email, without revealing my entire account numbers, and it is Friday the 8th and I have yet to have this resolved. My account balance should be $0. This has become an outrageous hassle. I am a loyal customer and wouldn't mind so much if they would have credit my account accordingly instead of told me that I did not make these payments, when my bank account knows different.Desired Settlement: I want my account credited for the $34.10 that they took out on 03/01. I also want them to be investigated. I have a feeling that they have done this to several other customers and have been getting away with it. They should have some sort of proof for their own accounting purposes that shows the entire transactions that [redacted] made on that date. Something about this entire thing is wrong. I just want my account credit. They took $68.20 from my account, but only put $34.10 to my account leaving me with a balance of $34.10, which I do not owe.

Thanks

Business

Response:

April 1, 2013