International Masters Publishers

Review: On 02/24/2014 I made a payment on my account with this company to clear a balance I owed. The transaction cleared my bank account on 02/25/2014. I contacted the company on 03/10/2014 after discovering the balance was still showing as being owed on their website. The company claimed their records showed a totally different balance than what was paid by me. They asked that I provide proof of the payment via bank records, which I did. After receiving no response from the company for several days, I called them. The company still claimed to show a different amount than what I had paid and the difference was more than likely applied to a late charge. My account did not and does not show where a late charge was applied to my account. So I'm out $15 on that transaction, in my opinion. At the time a let it go and resumed my shipments.

On 5/22/2014 I made another payment on my account. It cleared my bank the very next day. This is the first payment I have made on this account since the last incident. On 6/4/2014 I contacted the company inquiring as to why that payment has not been posted to my account. They responded stating their records do not show where a payment has been made and requested that I provide bank statements, yet again, showing proof of payment. At this time I am refusing to provide this information because this is the second time this company has lost my payment. I requested that they review their records thoroughly because they should find those extra funds floating around somewhere. After a few days and no response I emailed the company to check if they have found where my money is. Their response was the exact same email they sent in the beginning requesting bank information. I refused again to provide it and informed them that I will be making a report to the Revdex.com.

I have my emails and bank information if needed to help find out what this company's problem is with losing my payments.Desired Settlement: I would like for my account to reflect my payments made dollar for dollar and be ASSURED that my future payments will be posted when they are made. And that this never happens again.

Business

Response:

July 2, 2014

Review: Please review there offer: https://www.imponline.com/our-products/kids/elmos-learning-adventure

This is a very misleading advertisement that makes a consumer feel that they are getting a product for 10.95. I have been repeated billed since signing up and even calling the customer service yielded no help.Desired Settlement: They need to refund all the payments over the initial amount of payment. They also need to make their ad very clear that they will continue billing and that the consumer needs to cancel the product.

Business

Response:

December 19, 2013

Revdex.com

Review: We received an item from this company called Ancient Civilizations. We did not order this and I called to tell them we did not order it and to cancel any other orders in this name. I was put on hold three times for a total of half an hour and was finally told he would cancel the subscription. I said since we didn't order it, I would send it back and he said we still owed for the item. I said again, we did not order this and since we didn't order it, we were not responsible to pay for it. He put me on hold for another long time and came back to say, yes we were going to pay for it, it was company policy. We have sent the idem back certified mail with a letter explaining the situation.Desired Settlement: We just want this to be canceled and with them understanding that if you didn't order something, you shouldn't have to pay for it.

Business

Response:

September 17, 2013

Review: I received two shipments I never ordered. I was enrolled in two plans I never signed up for. The company agreed to cancel my "membership" I never signed up for, but they refuse to credit my card for the amount of the purchases unless I return the product. I can't refuse the shipment because I opened the packages not knowing what they were. The shipping costs to return the items will most likely be in excess of the amount charged to my [redacted] card. I can't ask the bank to cancel the charges because that account and credit card no longer exists. The company refuses to pay for the shipping. They are aware of all the details, including the fact that I never ordered these items, yet they refuse to do anything.

Its not right for me to have to pay for and return something I never ordered.Desired Settlement: I want my to be refunded immediately for the full amount. If they want their merchandise, they can send me return slips and I'll make the trip to the post office.

Business

Response:

August 27, 2013

Revdex.com

Review: To whom is may concern:The business in reference are total scammers. They have a promotion on their website advertising recipe cards that you can buy and, as an introductory offer, for only $7.95, you get the recipe cards, a binder, divider cards and two free gifts: a Classic pie dish and a Classic casserole dish, which will be sent with your fourth shipment of recipe cards. (You must buy four shipments of recipe cards to be sent the casserole dish)However, I was never sent the casserole dish and when I inquired why, the customer service rep "[redacted]" told me the following:"Dear [redacted], Thank you for your participation in The Great American Home Baking. Throughout the year, our Marketing Department offers several promotions for the same product. Currently, several offers are available through magazines, direct mail and package inserts, which are priced at different levels. Price differences reflect seasonal specials and introductory offers. Our records indicate your offer does not include the free Casserole." Why then, is this promotion still being advertised on this company's website as of today?? That's false advertising. Also, a contract is a contract and if the casserole dish was what the promotion was when I signed up, then it should still be in effect later on and not when they feel like changing it whenever they please. That was the agreement, was it not? I paid for a total of SEVEN shipments and fufilled my obligation, so where is my casserole dish? This may sound petty, it being a casserole dish, but it's also the principal behind it all.Desired Settlement: I'd like the casserole dish to be mailed to me. If they don't have a casserole dish, then I want something of comparable value and quality.

Business

Response:

March 14, 2013

Revdex.com

Review: I had ordered these books for my daughter, she was interested at first then lost interest so I cancelled the service. The company then proceeded to send me bills for items we did not receive since I had cancelled it. They now sent these "bills" to some collection agency that calls me asking for money for a service I cancelled therefor did not receive any items to be billed for. I have tried contacting this company in regards to the harassing phone calls and ridiculous bills, no response.Desired Settlement: I want any record that may have gotten onto my credit report taken off. I am sick of being harassed and getting my credit report damaged due to horrible business practices. I want any money that they say I owe taken off record since I did not receive items that I ambling charged for. I want this company investigated for its practices. This is absurd to treat people this way.

Business

Response:

Review: I closed my account on everything but the cooking books about 5 or 6 months ago. I told them I wanted to get my bills straitened out I was having financial difficulties, I'm dissabled. So I spent the next couple months there after, paying off my bills. About 2 1\2 months ago they sent me a box of stuff, who knows what was in it, but I sent it back.This company is unbelievable they will not give up two weeks later I get the book pages in the mail,this time without the box. I checked the online imp account page and I had a new bill. I called and called unable to get through. When I did she told me my account was open and I was responsible for the payment because they DO NOT TAKE RETURNS. I explained I would take responsibility for the last shipment of the cooking pages but everything else should had been closed many months prior. Anyways she said to me you want you account clossed? I said yes I cannot afford these payments. So at the end of this call only about a week and a half maybe two, she says to me you should be asset but you are stuck with this last be. I'll try to do something she said I would call back and check on the status. I checkmy emails I got a notification the imp wants there bill paid....I check the account, my bill has now doubled, they just sent out more book pages. I a nut shell they have a policy that a customer can quit any time they want.Well evidently that is not so...I will refuse anything they send me. I talked to my mail lady she knows I sent the box back in she thinks it ridiculous (we live in a small t own). I would agree to pay for the last shipment of the cooking which is about nine dollars. I now have a bill of fourty dollars...it crazy.They have phone problems and computers problems all the time and then we the customer suffers. My phone number is [redacted] my name is [redacted] I'd appreciate you help. I am a single mom on disability.I originally got there books a bday gifts fory son.Desired Settlement: To end my account with this company and to be sure they don't try to force these recent bills on me and stick me in some credit beuaro for their mistake. I am a Christian and I am pretty honest, in a dog eat dog world. I'm just looking for some justice in this seemingly never ending situation. Oh Yeh and there computers are down again and I can't get through to try and fix it on my own anyways. If I wait any longer the bill will continue to go up. I did not order this stuff, I have no money to pay them. I do like the product, so if I had the means I probably would get it, but I had quit a while back...You see when they drew me into there product they new my situation and said I could quit at any time. When my childsupport lapsed I had to quit and that was a long time ago.

Business

Response:

July 1, 2013

Review: I was disconnected 3+ times (attempted 6+) while attempting to cancel my account. This is not appropriate business practice.Desired Settlement: $33.42

Business

Response:

June 13, 2013

Revdex.com

Review: My Acct. with them is #[redacted]. I returned the mailed items back to sender. When I spoke with them they told me that they recieved 2 of the packages but not the third, and that the 2 packages were not returned fast enough. she said the post office probably lost the packages and shipped them later and told me I still must pay ythe $48.70. I was then told that I should have contacted them prior to returning to avaoid this problem I was never informed to do so.Desired Settlement: I just want the account to be cleared to a zero $0.00 balance.

Business

Response:

May 23, 2013

Revdex.com

Review: They fail to process payments on a timely matter using their website Imponline.com. I have cancelled my account and made a payment on 06/08/2014 of the amount due of $22.00 which should of cleared the amount due but recently I received a letter about non payment and it will be sent to a collection agency. Because of this letter I sent another payment on 06/27/2014 of $22.00 which at that time I forgot I already made the payment. I emailed them about my complaint and got the Response listed below. They said to fax a statement of the credit card charge which I did and still I get no response. Even the below letter doesn't even apologize for the delay in processing payments. The letter even has the nerve to ask for payment again at the bottom of the letter. In the past it took 1 Month or more to process payments but their eager to threaten people with collection agency letters which in return could put negative marks on your credit report.

Complaint Letter Response:

Dear **. [redacted],

Thank you for your participation in Wildlife Explorer.

In response to your inquiry, our records indicate the last shipment was mailed on 02/14/14 and was due to arrive around 03/17/14. Your current balance is $25.00. This may not reflect a recent payment.

Unfortunately, our records do not reflect the payments you listed in your correspondence. Please fax us a copy of your credit card or bank statement, clearly showing the charge. You may block out any other information you do not wish us to view. Our toll-free fax number is ###-###-####.

If you do not have access to a fax machine, you can mail your proof of payment to:

IMP [redacted], Pa [redacted]

If you wish to charge your outstanding balance on credit card, please call our Customer Service Department at the toll free number listed below or visit us at www.imponline.com.

If we can be of additional assistance, feel free to e-mail us at [email protected], or call us at ###-###-#### between 9 a.m. and 7 p.m. Eastern Time, Monday through Friday.

We want to thank you for your business and the opportunity to serve you.Desired Settlement: I require the Refund for the second payment of $22.00

Business

Response:

July 22, 2014

Review: International Masters Publishers, Inc. /aka/ "Great American Home Baking," sent me a mailing advertising for their recipes. The initial free recipe cards were for my perusal for more to be sent. I kept and paid for the cards I was sent, then decided to cancel as I changed my mind about any more coming. However, even after the business was advised that I wanted to cancel, they kept sending more packages of the cards and, of course, bills for them. I talked with their representative, after the billing tallied as high as $94.xx, and advised that him a cookbook in a bookstore wouldn't cost that much compared to the cards I'd been sent. I also told him I'd be glad to send everything I had back to his business and advised him again that I had canceled the mail order at the beginning. The business also sent me a 13x9 casserole platter in an 8x8 mailer. Of course it was destroyed-I don't know what they were thinking.I do not want these recipe cards or anymore broked pottery, and all things considered, I do not feel I should pay their exorbitant fee which has interest tacked on it with each incoming bill. Also, the company's rep told me to expect a collection agency to be calling me. The recipe cards have stopped coming in the mail but not the growing bills. The bills are now bright red in color and are frequent. I hope that you can help me with this matter. I wanted the cards to be discontinued early on and told them so, but now it's out of hand and too much money is involved. Still they persist.Desired Settlement: I would like this company to stop sending me bills for recipe cards I told them I did not want.

Business

Response:

September 6, 2013

Revdex.com

Review: International Masters Publishing, Inc. has charged me $5.95 as per an e-mail I was sent from them. This charge occurred after I had cancelled my account via calling Costumer Service, in May. I was told NO FURTHER charges would occur since I had CANCELLED my account.Desired Settlement: I would like them to refund the money, and completely delete my information from their systems as well as e-mail me proof that my account has been cancelled. I want nothing further to do with them.

Business

Response:

June 24, 2013

Revdex.com

Review: IMP processes payments up to 48 hours after being made and, according to the phone customer service, can take more than a week. For more than one month, IMP claims to not receiving payment even though my credit card statement indicates funds were transferred four weeks ago. This is the second time the company claimed late or no payment. When I called to cancel subscription, due to this accounting practice, the service rep offered several so-called discounts to maintain subscription. I declined both and when I interrupted her third attempt to persuade me, it was sternly demanded I pay my balance immediately. I found the request to pay them twice for the same product highly unusual and the aggressive behavior made me extremely uncomfortable about the business.

I've asked my credit card company to investigate the charge on my behalf.Desired Settlement: It is my desire to never be contacted by IMP in any way once this is settled. But billing resolution would be a completely satisfactory solution.

Business

Response:

July 18, 2013

Revdex.com

Review: IMP (International Masters Publishers), is demanding $50.20, through a collection agency [[redacted]], for certain unspecified CD's in a series/genre collection subscription service (Account # [redacted]) IMP is claiming that I did not pay for. I explained to a customer service representative, two years ago (the last time I was contacted by IMP), that the items (CD's) in question were not sent to me. Further, I would not pay for items not received. As this is a subscription service, items are paid for as received.

In addition, many of the CD's did not contain, as part of the packaging, liner notes and additional information about the contents recorded on the CD, as was advertised. Those CD's that I did receive were paid for, despite being incomplete.

When IMP failed to follow up after the last inquiry, and stopped sending any more items, I assumed that the matter was resolved or closed in any case. I have already attempted to settle this matter once before by offering to pay for the items if and when they are received. I have not been contacted by IMP, up to this point, with a legitimate response. Instead, a collection agency has been sent to harass me.Desired Settlement: I made it very clear to the customer rep with IMP the last time there was direct communication: send me the items in question and proper payment will be given.

Otherwise, IMP should drop the matter, clear the billing account (#[redacted]), and remove me from the subscription list. Well, I have been dropped from the list , so it appears, but a fee for unspecified items is still be sought-after a lengthy absence in communication.

Business

Response:

June 13, 2013

Review: This company has charged me for products I did not receive and then shipped me a "second shipment" I did not request. I have canceled or tried to cancel this alleged account 3 seperate times and still they are hounding me to pay them. I called and got a confirmation cancel number, I have written them and canceled, emailed and canceled and called again and received another "confirmation number". I refused to pay and have done all I can think of to do besides contact you or get a lawyer and take this unethical company to court. They will not help resolve this issue in a fair and suitable manner.Desired Settlement: Charges to be canceled and to stop harrassing me.

Business

Response:

May 23, 2013

Review: I received five binders from Gardening Made Easy. I have been paying for chapters for these books. I have been paying for the pages for over a year. I recently received a letter from this company stating that they were no longer printing these pages and they requested that I submit a list of pages I needed to them by 7/31/14 in order to receive the remaining pages that I do not have. They stated that I would be charged for shipping. I also have a complaint because some of the pages received have been duplicates. I have paid a lot of money for these books and I feel it is unfair to only allow such a short time to get the list together, to them and shipping paid for.Desired Settlement: I would like this company to allow me to write down all the pages I am missing, resolve the duplicate page issue and ship these to me at no charge.

Business

Response:

August 15, 2014

Revdex.com

Review: I requested the account to be cancelled in March and was billed again last week! Also charged $19.97 when I only expected $7.95.Desired Settlement: Refund of $19.97 and to NEVER be billed again!

Business

Response:

May 9, 2013

Revdex.com

Review: I have been a subscriber to the International Masters Publisher's Classic Composer series for a number of years. A few months ago, I received a defective music CD. Information on each musical track on the CD was missing and when I attempted to import it into iTunes, the program could not find any information on the individual tracks. The information was properly encoded on every other CD in the series.

I tried to resolve the issue by telephone and by email. Once I realized the probably was on the CD itself, I simply wanted the defective CD to be replaced. They refused to admit that there was a problem with the CD, which can be easily verified, and suggested that I manually enter all the information into iTunes.

I finally decided to cancel my relationship with this company and sent them the following letter:

March 29, 2013

International Masters Publishers

Ref: Unresolved Issue

To whom it may concern,

Please see the enclosed emails regarding a production flaw on one of my classic composers CDs.

I have been very patient in this matter. Since your customer service department has not resolved this issue in accordance with my most recent request, I am providing you with the following instructions with regard to my account:

Cancel my subscription to classic composers. Do not ship any further selections.

I hereby withdraw my authorization, effective immediately, for any charges on my [redacted] ending with the numbers [redacted].

Provide me with instructions on how to return my most recent shipment of classic composers, which I have not yet opened. Do not charge my credit card for that shipment, or if you have already done so, issue a refund. In addition, I do not expect to be charged for the cost of returning this item.

Please do not call me with regard to this matter. I have already tried to resolve this issue by telephone and by email and I have spent as much time on it as I care to spend.

I may consider resuming my subscription at some point in the future but much will depend on how you respond to this letter.

Sincerely,

Customer #[redacted]end of letter[redacted]

I received a reply, dated April 9, from [redacted] in Customer Relations. This was the same person with whom I had corresponded by email. His response appears to be a simple form letter and did not address any of my requests. The worst part was that they are requiring me to call them to get a "cancellation code," without which my account will not be considered to be cancelled. They admit in the text of the letter that they will attempt to share "money saving opportunities" and "different shipping options." Despite my written instructions, they appear to intend to continue shipping selections and charging my account. I can provide copies of my previous emails and the letter from Mr. Pearson if necessary. I can provide independent verification of the nature of the defect or return the defective CD.Desired Settlement: As indicated in my letter, I want my account closed and instructions on how to return the most recent, unopened shipment for a complete refund (they have already charged my credit card). I should not have to pay any shipping charges.

I do not want to have to talk to anyone on the phone and undergo their repeated attempts to prevent me from canceling my account.

In addition, I would like a partial refund for the defective CD (Beethoven: Revolutionary Music) which is labeled as #3 on the case.

Business

Response:

May 3, 2013