International Masters Publishers

Review: I have tried repeated times to have my money refunded to me. They have continued to take money out of my account for a year now. Every month. The last being one week ago in the amount of $26.96 (which I've not gotten this back either.) I have talked to them and they have refunded me twice. Sadly, I've trusted that each time they promised to cease the withdrawals, I've believed them. I will call the bank now and have to pay money to put a stop on future withdrawals. To this point, they have cost me a ton of money that they are taking out of my bank WITHOUT my permission and I have this in writing. They have cost me $175.00 (5 charges at $35.00 each) total in NSF charges due to the unexpected withdrawals. I was asked to send proof of those charges and they would refund me. I've done as asked.... emailed the proof in THREE different ways with reasons they could not accept the document, I then faxed the proof and have been completely cut off from communication with them at this point. They will not return my emails and I do not want to talk over the phone as they are empty promises and I want proof in writing, which is why I have been communicating via email. I do have the conversations (and proof of unauthorized charges) via email if you'd like copies forwarded to you. To date, they owe me $201.96.Desired Settlement: I would like them to respond to my requests as I've done what they have asked of me multiple times in a multiple different ways. They did refund me in the past but have continued taking money out of my account. If this continues, the cost will only go up as they have destroyed my checking account. I do not understand how people can continue to have a business with such unethical practices in place. They to date owe me $201.96 and I would like my money as soon as possible.

Business

Response:

April 8, 2014

Review: I purchased the "Gardening made easy" collection. In May 2013 I requested delivery of the remaining cards and made a final payment of $144.21 to complete the collection. What should have been the last shipment (June 2013) did not contain the remaining cards. My girlfiend called (on my behalf) on 7/01 to report this and e-mailed a list of the missing cards on 7/02. The next shipment did not contain the missing cards, either. She called on 8/09 to make another complaint and e-mailed a list on 8/12. The third shipment STILL did not contain the missing cards. I made faithful payments for a total of $719.63 for a collection that is NOT complete! There is obviously a lack of organization at your warehouse, as few of the cards I received from the last 3 shipments were any of the 55 I was missing. I do not understand since the e-mails included specific lists of the missing cards.Desired Settlement: Please send a refund as soon as possible, based on failure to provide a legitimate product. We contacted you 5 times (3 by phone, twice by e-mail) prior to this complaint to the Revdex.com, and it has now been 4 months. That is an unacceptable amount of time wasted to resolve this issue.

Business

Response:

October 14, 2013

Revdex.com

Review: I canceled the wild life explorer shipment on May14,2013 I was advised that I would receive a credit to my bank account within 24-48 hours. I still have not received anything I called [redacted] and spoke to [redacted] he sad his identification was [redacted] he is telling me it will be 3-4 weeks until I get the credit back. He would not give me any information on who his supervisor was. He said a package was shipped out on the day that I canceled the membership and once I get that and send it back is when he will refund my money. He wouldn't explain to me why another shipment was sent out when I had canceled the order. I want my refund ASAP [redacted] was extremely rude!

Thank you

[redacted]Desired Settlement: I want them to refund my money back now

Business

Response:

June 10, 2013

Revdex.com

Review: I received a bill for the first time approx a week ago ..week end before thanksgiving. It is for a product I have no idea what they are talking about, and have not received. It is apparently a monthly magazine or something similar and the bill is already 27.22 . When I emailed them to ask them to stop immediately and to stop billing..they told me that in order to stop I had to first call...get a number..then cancel...then expect months lined up to arrive which I had to pay for? What? This is crazy...I did not order this! Even if I did...what kind of policy is this? I told them it was a scam and I would be contacting you . I want them to stop immediately ...and never to contact me again!Desired Settlement: I want this to stop right now...and the billing to stop now...

Business

Response:

December 5, 2013

Review: On 6-25-14, IMP processed my debit card for $19.97. I had not made a purchase for this amount. I contacted customer service who at first stated I did not have an account. After numerous attempts, they located my account and told me they had not made the charge. I continued to insist they find it and correct it. They found the charge was made on another person's account with them. I did not know the person nor authorize the charge. They stated it was an internal error and my card was not compromised. They refunded the money. Out of caution, I immediately contacted my bank and had the card canceled and a new one issued. I never provided IMP with my new debit card information. Yet on 7-14-14 they processed a debit charge for $9.20. This is an accurate charge for the product I order from them. I was concerned about how they got my new debit card number since I had not given it to them. I emailed them the problem and they responded I did not have an accurate account number in my email. I called them and verified my account number was correct. I have requested they cancel my subscription. I am awaiting response to verify this has been done. My problem will most likely be resolved once that is completed; however, I am very concerned this could happen to others. They incorrectly charged me for someone else's purchase and obtained my debit card information without my approval.Desired Settlement: I would like a letter confirming my account has been canceled. No apology needed. Just cancel the account. I would also like Revdex.com to look into the matter to be certain it doesn't happen to others in the future.

Business

Response:

August 15, 2014

Review: I have been trying for 8 months to cancel this subscription. I have emailed over and over to cancel, but they never respond. I have called about 8 times to try to cancel but I wait on hold for 20 minutes. They aren't answering calls on purpose; I am quite sure this is how they are keeping customers from cancelling. They threaten collection agency action and I go ahead and pay the balance, but I also send a message asking them to cancel my account and not to send any more product. Next thing I know I have four more packets in my mailbox. This happens over and over. They are ignoring my request to cancel and manipulating me with collection agency threats and bombarding me with more product on purpose. I have 5 unopened packets which I want to send back but they won't give me an address to return them to; I am extremely angry. Their customer service is non-existent.Desired Settlement: I want my balance removed; I have asked over and over that they stop sending the product. I am not paying for something I have repeatedly asked them to cancel.

Business

Response:

July 25, 2013

Review: A few months ago I ordered some CD music from them.

Then I purchased a few fillers for my grand kids.

Then they started sending me stuff I didn't order.

Then they started billing me $25.15. I didn't ask them to send this stuff.Desired Settlement: I would like them to cancel the billing and I have refused accecptance of those products.

Business

Response:

August 26, 2013

Review: We cancelled our subscription to IMP publication in September 2012. In early March 2013 a sales representative contacted us and asked if we would like to recieve a free item to try and encourage us to renew our subscription. The "free" item was recieved around 08 March 2013. We set the item aside to give to our child at another time. Another item was delivered the first week of April 2013, we set it aside as well. Neither item was opened until today when we recieved a billing notice for a past due account balance of $50.25. We opened the first item and discovered that the free item was not free at all. Included with the free item was a subscription notice that we owed $19.15. We did not agree to a subscription to the product The free item as discussed with the sales representative was to be entirely obligation free.

21 May 2013, contacted IMP customer service. They explained that we had agreed to a subscription and that we needed to pay the balance. They agreed that we had canceled our subscription in the past, and to cancel the current subscription. They are going to listen to the recorde sales call from early March 2013, and get back to us about the balance on the account. This company is underhanded and dishonest in its practices. DO NOT under any circumstances subscribe to anything from IMP.Desired Settlement: $0.00 balance on the accoutn and cancelation of the subscription.

Business

Response:

June 3, 2013

Review: I signed up for this wildlife card file program. I was promised a promo package that had a value of 82.75. (This can be verified on their website) We paid for this package with our first shipment of cards but still had not received the package. After several calls to the company and being told over and over again that the package would be mailed again, it still did not come. Then we had set it up to have 3 sets of card mailed a one time as this would set us money. They came as promised, but again the promo package never came. Then they sent us a What was called a free binder and one set of cards, but charged us more for the one set of cards and there so called free binder. I wrote them a letter in regards to the balance on the account of 78.30 and told them because we never received the promo package with a value of 82.75 that we paid for, that they should just close this account and mark it paid in full. Then I received another letter telling us that it was mailed and that the balance of 78.30 still needed to be paid. I have already paid them for something that I did not receive and they still want more money.

I have also given you contact information for my mom as I do not have a phone or a email of my own. I give you permission to speak with her about this issue as she is well aware of what has all taken place with this company.Desired Settlement: Being I did not receive the promo package like the company promised and I had already paid for it, (value of 82.75) they can keep the promo package and just mark this account paid in full. Several calls were made to them with NO shipment being made. They show that I still owe them 78.30 for shipments that I did receive, but they never filled there end of the agreement.

Business

Response:

June 3, 2013

Review: see Attached document

[redacted]Desired Settlement: see Attached document

Business

Response:

April 1, 2013

Revdex.com

Review: I did register once with '' Elmos learning adventure '' they send me product and I paid them. After receiving product I realized its not for me so I did cancel the subscription.They have been calling me since asking my acceptance for sending one last package as thank you''. I said yes making sure that its gonna be last one and free one. They did send me two packages ( which I clearly did not ask them) and now they are asking me to pay.1- They claimed I agreed with them to send additional package, which I didn't. 2-They claimed calling me on July 9th, 2013 on my work phone number. I had been unemployed from July 5- August 18th. 3-I asked them to provide the number where they called, the number they told me was incorrect, when I asked them again to make sure number, they told me that they have deleted the number because it was incorrect ( that happened within 1 minutes while we are talking on phone).To me its look suspicious.4. I have been to pay $ 63, which I dont want to pay especially when I didnt ask them for any prodcut for them except their free offer.Desired Settlement: I simply dont want them to pay something which I didnt ask for also I dont want them to harass me for this. Please resolve this as soon as possible.Thanks a lot[redacted]

Consumer

Response:

Hello

Review: Gardening made easy is charging me for $35.33 that I do not owe them. I called several months ago and told them that I canceled this membership back in 2010. I don't recall the exact dates. They continue to harass me with a bill that I do not owe them and do not wish to continue membership with this company since 2010. Now they sent this false bill to collections that has affected my personal credit status. This is unfair and unjust and want this misunderstanding resolved. I want them to stop harassing me with bills I do not owe.Desired Settlement: I want this misunderstanding resolved. I told them many times I don't owe them this bill and canceled membership back in 2010. I want them to stop harassing me with bills I do not owe.

Business

Response:

April 11, 2014

Review: I called the company on 11/14/13 to cancel my order. I received a confirmation cancellation number and the representative said my "membership" was cancelled. I received my credit card statement and noticed an authorized charge for a product on 11/21/13 (all this was cancelled). I called the company and spoke with another representative explaining the problem. I stated I was charged for cancelled "membership". In addition, I was charged and never received a product. He looked in the system and said I was charged on 11/20/13 and product was shipped on 11/21/13. I told him I would like to be refunded the $12.42 since I cancelled over a week ago and have a cancellation number too. He said he couldn't do that and would need to talk to his manager. I was put on hold. He came back on the phone and said the manager would have to listen for the recording of the call as I, allegedly, was told they only cancel at the end of the month. This was not true. I was told nothing of this sort. I NEVER received a call back. This company is extremely BAIT and SWITCH!!! No wonder they have a grade of "F" score.Desired Settlement: I would like my money refunded and as of 11/14/13, the company needs to hold true to their policy as noted on the statements and website. I would also like this company to be monitored as this appears to be a trend with all of the complaints I've read.

Business

Response:

December 16, 2013

Review: I was getting DVds. Decided to stop. They required a cancellation number: [redacted]. I sent final payment. They tried to get more. I called and spoke to a [redacted] boy. He supposedly cleared my account and said I owed $17.70 final payment. The emailed and said they received it but said I still owe 17.70 more. THAT's THE SCAM!!!Desired Settlement: I want them to clear my account and let me alone.

Business

Response:

April 12, 2013

Review: In august 2013 I cancelled subscription and requedted they stop all further shipments.

I paid in full for all shipments I kept. I marked further shipments return to sender and put back in the mail.

I paid by check so I would have a record. They apparently extracted bank info from checks and

ran as automatic debit from my acct. Apparently this way they can destroy the check instead of

cashing it and returning to bank so a customer hss a record of what memo lines said on cashed checks. So of course I now have

Now have no proof to show I paid other than bank statements which do not reflevt what is

written on memo line. I feel this is deceptive business practice. I apparently have not been credited

for all returned ite** and they sent to a collection agency instead of notifying

me of any balance they felt was due. This affects my credit which I have workef bery hard to repair.

I am being charged $81.30 that I do not owe but have no way to prove due to the deceptive way they run payments. They refuse to credit me for the returned products.Desired Settlement: I want them to refund me the over charge amount of $81.30 and to remove any negative crefit information reported to

the credit agencies related to this issue.

Business

Response:

January 24, 2014

Revdex.com

Review: In my original purchase of $13.95, I was to receive an Elmo backpack, two Sesame Street books and a few learning cards. This would enter me into a monthly subscription to receive two additional books with learning cards each additional month if I didn't cancel before the first month was up. The only reason I made the initial purchase was in fact for the Elmo backpack, I felt it was a good price for the group of ite**. The order was place 10/21/13 and charged to my account 10/25/13. With an estimated delivery of 3-6 weeks.

November 18th, I go to my postage box at the end of my street to check my mail, there is an oversize postage key, I go to open the designated box and it is locked opened with nothing inside. I contact the local post master to route all packages to local office and call IMP to let them know my package may have been stolen and to cancel before my month was up, so I wouldn't be charged the $24.95 for the two monthly books. The operator told me to what another week to make sure it wasn't their package, though I told her I was expecting any other mailings and I wanted her to make a note to my account that I called that day to cancel. Never the less, I notice a charge for $24.95 on my bank statement the very next day, and I was still in the trial month period. I called right back and spoke with someone else, told them I didn't get my backpack, now the company is sending me another month that I want my money back for, which he gave, plus he is making me sending the books back they sent me which I did and he promised me my backpack. Well I got a package in the mail yesterday from IMP and it contained three books and NO backpack, which is what I PAID for in the very beginning of all this. I have been on the phone multiple times, with multiple numbers, holding as long as twenty minutes each, even calling their main corp. That is when I looked up there numbers with the Revdex.com and decided to file a complaint. This was for my 2 yr old, I don't like my money wasted being a single mom, I was just trying to get my little guy something he'd like.Desired Settlement: I want what I paid for, the Elmo Back Pack, Please! I called 6-8 times on this matter at least.

Business

Response:

December 27, 2013

Revdex.com

1054 Oak Street

Scranton, PA 18508

Re: Case ID [redacted]

Dear **. [redacted],

This letter is in response to your recent correspondence regarding **. [redacted]’ Elmo’s Learning Adventure collection.

On October 29, 2013 and November 20, 2013 we mailed two shipments to **. [redacted] having an aggregate invoiced amount of $38.79.

On November 19, 2013, **. [redacted]’ card was charged $24.85 for her next shipment. However, as the account was cancelled on November 21, 2013 per her request, the shipment was stopped and her [redacted] card was refunded $24.85.

We, at International Masters Publishers, pride ourselves on our products and are committed to our customers. I would like to offer my sincerest apologies for any frustrations **. [redacted] experienced for the missing backpack. Please note a replacement backpack was sent to her via UPS with tracking number [redacted] on December 23, 2013.

**. [redacted]’ account remains closed with no outstanding balance. If we can be of further assistance, I can be contacted at ###-###-####.

Sincerely,

Director of Customer Service

cc: [redacted]

Review: I placed an order for the Elmo's Learning Adventure, paid $22.85 by [redacted] on May 15th, 2013. I called customer service many time (May 17 2 pm, May 20th 9am , May 28th 2pm, June 1st noon,) all calls I would type in my cr and then wait on hold for more then 10-15 minutes then it would disconnect. I then would try to use the online account management but each time it would say I could not create an account due to user name...There isn't a place for user name!

I called again and sent email on June 3, June 5 and today June 7th.

I actually got through to speak to someone today after 10 attempts!

I have NOT received any products for which I was billed and they billed me again on June 5th for $24.85! I have paid $ 47.70 and have received nothing! I have tried to cancel the auto order many times without success.

The agent that I spoke with today states that I have to wait until I receive the books and then I can return them for a refund! I haven't even received the first one yet! I am not confident that I will. I told him that I wanted to cancel all and any future orders.

I will be contacting my credit card as well. I have not approved this charge.

Thank you.Desired Settlement: Refund and no additional charges.

Business

Response:

June 24, 2013

Revdex.com

Review: I signed up for a 'free' recipe card kit and only agreed to pay the $7.95 in shipping which I did. They kept sending me ridiculous recipe cards every month for 6 months even though I sent the first bill back with cancel written on it. I have not payed a cent except for the shipping because that was all I agreed to and the company continued to send the recipe cards acruing $90 after they finally got the hint. I have tried to return the stupid highly priced recipes with no luck and now they have turned my name over to a debt collecting agency.Desired Settlement: Take off the entire total on my account, send me a postage paid label to return the ridiculous cards and clear my name with the debt collection agency!

Business

Response:

May 1, 2013

Review: I sent for the initial product with terms that I can cancel anytime. I paid for the intial shipment and one other shipment and called to cancel and I never received a cancellation number so I was sent another item. I called today to find out why I am still receiving items when I cancelled my account and they told me it was never cancelled. So I asked [redacted] to close my account and she continued to try and get me to continue with the service by extending the time or putting it on hold. I had to ask her about 4 times to cancel and give me a cancellation number. I felt she was very rude or stubborn about closing my account and wanting to get to to continue however she could. I will never deal with this company again. There always seems to be a catch with these companies who send out items to lure you into joining their cause.Desired Settlement: make sure the account is closed and no more contact

Business

Response:

July 18, 2013

Review: Since January 20,2014 when I spoke to an "Eric" stating explicitly I did not want any more of their product, cancel. Subsequently, returned ALL 3 shipments

after my conversation with "Eric". Wrote hand-written note February 10, 2014 and mailed to International Masters Publishers explaining this. Continued to

received billing. Typed letter dated April 25, 2014 and mailed to International Masters Publishers - AGAIN - stating the same as above. I have

received now received theats of collection agency last one dated June 22, 2014.

I do not owe this bill whatsoever, I do not have the product, I made is very clear to cancel.

This is harassment.Desired Settlement: No more phony billing/collection threats.

Business

Response:

July 31, 2014