Complaint: [redacted] I am rejecting this response because: The response from SCBN is correct as far as the amount They did not take money in October, but even though $for what?? [redacted] l
Dear Ms [redacted] ,I sincerely apologize for any inconvenience you have experienced I am so happy that we were able to resolve this issue for you If you have any questions, please do not hesitate to contact our office at [redacted] , Monday through Friday, am to pm, Central Time.Kind regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: it is illegal to charge for a program that will not assist me knowing that SS is my only income plus I asm a handicap personII will forward this issue to my senator and congressman I have already written to Texas governor about your robbery practices I won't stop finding resources Regards, Practiced Catalina FernandezI
Dear Ms [redacted] ,I have received a copy of your concerns and I thank you for bringing this most unpleasant experience to my attention I have thoroughly reviewed your account and I have been able to determine that the services we provided have resulted in enrollment with the pharmaceutical companies.I have been trying to reach you, by phone, for a couple days, so I may give you the information about the shipment of your medications Please call our offices at [redacted] , Monday through Friday am to pm, Central Time.I see that for all medications you have requested assistance with, four have all been shipped directly to your providers office, and one has been shipped directly to your home Again, I sincerely apologize for the inconvenience and I welcome your feedback.Kind regards, [redacted] Fulfillment Manager, SCBN
Dear Mr [redacted] ,Thank you for taking the time to contact SCBN regarding your concerns and complaints I sincerely apologize for any inconvenience this has caused you I have thoroughly reviewed your account and your complaint detailsAs you are aware, SCBN is a membership program with a monthly service charge You enrolled in our program in December We have attempted to contact you several times regarding your completed paperwork, via telephone, email and USPS We did not receive any responses from you.In July of 2016, you called to cancel your account, on 07/06/ Your account was immediately canceled and no further drafts will come from your account During that recorded telephone conversation, you informed our representative that the reason for cancellation was due to the fact you had now acquired health insurance that would cover the cost of the medication.As per our initial conversation as well as the terms and conditions of your membership, we do have a no refund policy However, because you canceled one day after your last draft, I will issue a refund for that months membership dues Please allow for processing time That should release on or about the 19th of July If you have further questions, please call our office at [redacted] , Monday through Friday from am to pm, Central Time.Kind regards,Member ServicesSCBN
Dear [redacted] ,I have further reviewed this account I do see that we did attempt, via telephone, and email to contact you on several occasions The application was sent to your home address This particular pharmaceutical company does not require a physical prescription It is included on the application Again, I am sorry for any inconvenience and confusion this has caused Please verify with your financial institution that the refund was processed.Sincerely,Member ServicesSCBN
Dear [redacted] ,I am sorry to hear that your experience with SCBN has not lived up to your expectations While researching the account, I do see that we were able to send all required information to the pharmaceutical company for your medication As noted in your account, on July 15, 2015, you had been informed the application was on its way to the company and you would be receiving a letter from them, that you must sign and return to them That will complete your enrollment process It should not take another six weeks and I am truly sorry if that was the impression you were left with.I would love the opportunity to discuss this and explain the procedure to you Please give our office a call at [redacted] , at your earliest convenience As discussed in previous conversations, your dues were for membership services and not medications Those services have been provided to you Your account is now canceled and will no longer be drafted, however, after careful review, no refund is due at this time.If you have further questions, again, please give us a call!Sincerely,Member ServicesSCBN
Dear Ms [redacted] ,Thank you for taking the time to make SCBN aware of your concerns At this time, I am researching your account and the applications for the Lilly Care Program Please allow me time to see if we are able to get your enrollment complete with the pharmaceutical company Please call our office at [redacted] so we can further assist you.The new requirement the pharmaceutical company was requiring has now been changed and we may be able to further assist you I will have someone from our office contact you today.Kind regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: It was misrepresented by the advocate that they were the drug manufacturer I believed I was agreeing to the drug manufacturer in the agreement Never would I have signed up for this service because I can handle forms myselfAdditionally, though you state that you protected my credit card information, the attached letter was sent through the mail unsecured I will continue to pursue this matter to the fullest extent permissible under law Regards, [redacted] ***
Dear Mr***,I have received a copy of your complaint and I thank you for bringing them to our attention I apologize for any inconvenience this has caused you I have thoroughly reviewed your account and the recorded phone calls between you and our representatives I do see that you enrolled in our monthly membership program in April of At that time, we went over the terms and conditions of the membership, including the information regarding a monthly draft.I have also determined that your New Member Kit was sent to you the day after you enrolled and we spoke with you on April 15, 2015, regarding the New Member Kit and the importance of promptly returning everything to our office in a timely manner.Several phone calls, emails and letters were sent you via USPS We did not receive any response from any of these letters However, per the conditions of the Patient Advocate Membership Agreement, in order to cancel your account, you must contact our office via email, letter or telephone call To date, we have not received any correspondence from you I have taken the liberty of canceling your account at this time, and I will issue a refund for the May and April payment for 2016, as a courtesy to you Please allow for your financial institution to process this transaction.Kind regards, Member Services
Complaint: [redacted] I am rejecting this response because:I told them I am a blind person as to reading, and agreed to pay them $to fix the papers to send to meIn my opinion that is enoughIn any event I tossed the large envelope with the papers I could not read in my frustrationThey can keep the $for their compilation of all those papersThey had advised that they were sending me two sheets to sign with my doctorThis is not war I gotI reject their offeMany thanks Regards, [redacted]
Dear ***,I have received a copy of your complaint and I have reviewed your membership First, let me apologize for any inconvenience you have experienced As you aware, you enrolled in our monthly membership program for assistance with applying for patient assistance programs, for your medication We sent you all the required materials and contacted you via email, USPS and telephone callsUnfortunately, you did not return any of the documents back to our office.As explained in the calls with our representatives, we do have a no refund policy However, as a gesture of good faith, I am returning two months dues to you Please allow time for your financial institution to process this transaction.If you still require assistance and would like help in the future, please contact us and we will gladly assist you Our telephone number is ###-###-####, Monday through Friday, am to pm, CST.Warm regards,SCBN Member Services
Dear [redacted] ***,I have received the additional concerns you filed with the Revdex.com Again, we would love the opportunity to assist you with your applications As I stated previously, if you would like, we can offer two months free service and send the applications to you again.Additionally, I will refund one months membership dues to you, as a gesture of good faith Please allow for your bank to accept the transaction.If you have further questions, please do not hesitate to contact our office Our hours are Monday through Friday, 8:am until 5:pm, Central Time.Sincerely,Member ServicesSCBN
Dear Ms***,Please note, as discussed with our staff, your refund has been issued Please allow time for your financial institution to process the transaction If you have any further questions, please let our office know.Kind regards,Member Services
Dear Ms [redacted] ,Thank you for allowing SCBN to address your concerns I have located your brother's account and I have reviewed it First and foremost, please understand that the membership dues are not premiums We are not an insurance of any kind We assist our members in applying for patient assistance programs through various pharmaceutical companies This information is explained in the initial calls with SCBN as well as the literature contained in the New Member Kit.I do see that your brother is an active member with our company and that we are working on his behalf to appeal the initial decision from the pharmaceutical company It appears that our most recent phone conversation with you was on 10-12-and 10-13-2016, and at that time, you requested we continue to assist your brother If this is not the case, please contact our office as soon as possible and we will cancel the account Our office hours are am to 8pm, Central Time, excluding holidays Our telephone number is [redacted] I am sincerely sorry for any confusion this has caused.Kind regards,Member ServicesSCBN
Dear Ms [redacted] ,First, let me apologize for the inconvenience this has caused you We take this matter very seriously and have used this opportunity to ensure our training procedures are at the highest level.I have refunded the $to your account Please allow time for your financial institution to process the request.Sincerely,Member Services
Dear ***,Thank you for bringing your concerns to our attentionOur intention is provide the very best customer service to all our members and because you feel we fell short of that, I am very sorry.I have reviewed your account, and it does appear we were able to help you enroll with the various pharmaceutical companies and they have processed your applications I also see you have filed charge backs with your bank for all payments made to SCBN, therefore, we are unable to refund any additional money You have received all funds back into your bank account.If you have any questions, please contact our office at ###-###-####, Monday through Friday am to pm,CSTWarm regards,SCBNMember Services
Dear [redacted] ,I have received a copy of your complaint and I wish to thank you for bringing your concerns to my attention I have reviewed your account, thoroughly and I do see that the medication you needed assistance with became unavailable through the pharmaceutical company.I will issue a full refund to the primary account we have on file for you Please allow for your financial institution to process this transaction.Kind regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: this company keeps changing what they require to get the full refund As the company letter states to the Revdex.com, that is attached, dated 1/6/16, it states that once they received the doctor's portion of the application, they would send the refund I did comply and mailed it to them It was not a copy as they are now sayingIt was the original doctor's portion that a physician was to attach a prescription for said drug, Combivent As I' have complied with the paper they requested and sent numerous pages of their packet previously, I can't imagine why they are now changing again, what they want It is costing me more in postage too I sent what they requested and I need them to comply by sending the refund immediately I did make copies of the paperwork that I've kept just in case I need to seek outside help with this case but, did NOT send them any copies, only originals!! Regards, [redacted] [redacted]
Dear Ms [redacted] ,I have received a copy of your concerns and I want to apologize for any inconvenience you have experienced Our goal is always to help our members utilize their memberships and receive their medications I have reviewed your account, and I do see that you enrolled with our program, by contacting our office, on 06/23/ At that time, we did explain the membership program to you, and you did agree to the terms and conditions It appears we have tried to reach you, by phone, and by USPS, but have been unable At this time, I have canceled your account, so that you will not experience any further drafts However, we have not withdrawn $from your account, perhaps you are mistaking us with another transaction/business.I have also pulled all call records and there is not a record of you calling our office on the dates you listedIf you would still like our assistance, please contact our office at [redacted] We are open Monday through Friday from am to pm, Central Time, excluding holidays Any of our knowledgeable advocates can assist youKind Regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: The response from SCBN is correct as far as the amount They did not take money in October, but even though $for what?? [redacted] l
Dear Ms [redacted] ,I sincerely apologize for any inconvenience you have experienced I am so happy that we were able to resolve this issue for you If you have any questions, please do not hesitate to contact our office at [redacted] , Monday through Friday, am to pm, Central Time.Kind regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: it is illegal to charge for a program that will not assist me knowing that SS is my only income plus I asm a handicap personII will forward this issue to my senator and congressman I have already written to Texas governor about your robbery practices I won't stop finding resources Regards, Practiced Catalina FernandezI
Dear Ms [redacted] ,I have received a copy of your concerns and I thank you for bringing this most unpleasant experience to my attention I have thoroughly reviewed your account and I have been able to determine that the services we provided have resulted in enrollment with the pharmaceutical companies.I have been trying to reach you, by phone, for a couple days, so I may give you the information about the shipment of your medications Please call our offices at [redacted] , Monday through Friday am to pm, Central Time.I see that for all medications you have requested assistance with, four have all been shipped directly to your providers office, and one has been shipped directly to your home Again, I sincerely apologize for the inconvenience and I welcome your feedback.Kind regards, [redacted] Fulfillment Manager, SCBN
Dear Mr [redacted] ,Thank you for taking the time to contact SCBN regarding your concerns and complaints I sincerely apologize for any inconvenience this has caused you I have thoroughly reviewed your account and your complaint detailsAs you are aware, SCBN is a membership program with a monthly service charge You enrolled in our program in December We have attempted to contact you several times regarding your completed paperwork, via telephone, email and USPS We did not receive any responses from you.In July of 2016, you called to cancel your account, on 07/06/ Your account was immediately canceled and no further drafts will come from your account During that recorded telephone conversation, you informed our representative that the reason for cancellation was due to the fact you had now acquired health insurance that would cover the cost of the medication.As per our initial conversation as well as the terms and conditions of your membership, we do have a no refund policy However, because you canceled one day after your last draft, I will issue a refund for that months membership dues Please allow for processing time That should release on or about the 19th of July If you have further questions, please call our office at [redacted] , Monday through Friday from am to pm, Central Time.Kind regards,Member ServicesSCBN
Dear [redacted] ,I have further reviewed this account I do see that we did attempt, via telephone, and email to contact you on several occasions The application was sent to your home address This particular pharmaceutical company does not require a physical prescription It is included on the application Again, I am sorry for any inconvenience and confusion this has caused Please verify with your financial institution that the refund was processed.Sincerely,Member ServicesSCBN
Dear [redacted] ,I am sorry to hear that your experience with SCBN has not lived up to your expectations While researching the account, I do see that we were able to send all required information to the pharmaceutical company for your medication As noted in your account, on July 15, 2015, you had been informed the application was on its way to the company and you would be receiving a letter from them, that you must sign and return to them That will complete your enrollment process It should not take another six weeks and I am truly sorry if that was the impression you were left with.I would love the opportunity to discuss this and explain the procedure to you Please give our office a call at [redacted] , at your earliest convenience As discussed in previous conversations, your dues were for membership services and not medications Those services have been provided to you Your account is now canceled and will no longer be drafted, however, after careful review, no refund is due at this time.If you have further questions, again, please give us a call!Sincerely,Member ServicesSCBN
Dear Ms [redacted] ,Thank you for taking the time to make SCBN aware of your concerns At this time, I am researching your account and the applications for the Lilly Care Program Please allow me time to see if we are able to get your enrollment complete with the pharmaceutical company Please call our office at [redacted] so we can further assist you.The new requirement the pharmaceutical company was requiring has now been changed and we may be able to further assist you I will have someone from our office contact you today.Kind regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: It was misrepresented by the advocate that they were the drug manufacturer I believed I was agreeing to the drug manufacturer in the agreement Never would I have signed up for this service because I can handle forms myselfAdditionally, though you state that you protected my credit card information, the attached letter was sent through the mail unsecured I will continue to pursue this matter to the fullest extent permissible under law Regards, [redacted] ***
Dear Mr***,I have received a copy of your complaint and I thank you for bringing them to our attention I apologize for any inconvenience this has caused you I have thoroughly reviewed your account and the recorded phone calls between you and our representatives I do see that you enrolled in our monthly membership program in April of At that time, we went over the terms and conditions of the membership, including the information regarding a monthly draft.I have also determined that your New Member Kit was sent to you the day after you enrolled and we spoke with you on April 15, 2015, regarding the New Member Kit and the importance of promptly returning everything to our office in a timely manner.Several phone calls, emails and letters were sent you via USPS We did not receive any response from any of these letters However, per the conditions of the Patient Advocate Membership Agreement, in order to cancel your account, you must contact our office via email, letter or telephone call To date, we have not received any correspondence from you I have taken the liberty of canceling your account at this time, and I will issue a refund for the May and April payment for 2016, as a courtesy to you Please allow for your financial institution to process this transaction.Kind regards, Member Services
Complaint: [redacted] I am rejecting this response because:I told them I am a blind person as to reading, and agreed to pay them $to fix the papers to send to meIn my opinion that is enoughIn any event I tossed the large envelope with the papers I could not read in my frustrationThey can keep the $for their compilation of all those papersThey had advised that they were sending me two sheets to sign with my doctorThis is not war I gotI reject their offeMany thanks Regards, [redacted]
Dear ***,I have received a copy of your complaint and I have reviewed your membership First, let me apologize for any inconvenience you have experienced As you aware, you enrolled in our monthly membership program for assistance with applying for patient assistance programs, for your medication We sent you all the required materials and contacted you via email, USPS and telephone callsUnfortunately, you did not return any of the documents back to our office.As explained in the calls with our representatives, we do have a no refund policy However, as a gesture of good faith, I am returning two months dues to you Please allow time for your financial institution to process this transaction.If you still require assistance and would like help in the future, please contact us and we will gladly assist you Our telephone number is ###-###-####, Monday through Friday, am to pm, CST.Warm regards,SCBN Member Services
Dear [redacted] ***,I have received the additional concerns you filed with the Revdex.com Again, we would love the opportunity to assist you with your applications As I stated previously, if you would like, we can offer two months free service and send the applications to you again.Additionally, I will refund one months membership dues to you, as a gesture of good faith Please allow for your bank to accept the transaction.If you have further questions, please do not hesitate to contact our office Our hours are Monday through Friday, 8:am until 5:pm, Central Time.Sincerely,Member ServicesSCBN
Dear Ms***,Please note, as discussed with our staff, your refund has been issued Please allow time for your financial institution to process the transaction If you have any further questions, please let our office know.Kind regards,Member Services
Dear Ms [redacted] ,Thank you for allowing SCBN to address your concerns I have located your brother's account and I have reviewed it First and foremost, please understand that the membership dues are not premiums We are not an insurance of any kind We assist our members in applying for patient assistance programs through various pharmaceutical companies This information is explained in the initial calls with SCBN as well as the literature contained in the New Member Kit.I do see that your brother is an active member with our company and that we are working on his behalf to appeal the initial decision from the pharmaceutical company It appears that our most recent phone conversation with you was on 10-12-and 10-13-2016, and at that time, you requested we continue to assist your brother If this is not the case, please contact our office as soon as possible and we will cancel the account Our office hours are am to 8pm, Central Time, excluding holidays Our telephone number is [redacted] I am sincerely sorry for any confusion this has caused.Kind regards,Member ServicesSCBN
Dear Ms [redacted] ,First, let me apologize for the inconvenience this has caused you We take this matter very seriously and have used this opportunity to ensure our training procedures are at the highest level.I have refunded the $to your account Please allow time for your financial institution to process the request.Sincerely,Member Services
Dear ***,Thank you for bringing your concerns to our attentionOur intention is provide the very best customer service to all our members and because you feel we fell short of that, I am very sorry.I have reviewed your account, and it does appear we were able to help you enroll with the various pharmaceutical companies and they have processed your applications I also see you have filed charge backs with your bank for all payments made to SCBN, therefore, we are unable to refund any additional money You have received all funds back into your bank account.If you have any questions, please contact our office at ###-###-####, Monday through Friday am to pm,CSTWarm regards,SCBNMember Services
Dear [redacted] ,I have received a copy of your complaint and I wish to thank you for bringing your concerns to my attention I have reviewed your account, thoroughly and I do see that the medication you needed assistance with became unavailable through the pharmaceutical company.I will issue a full refund to the primary account we have on file for you Please allow for your financial institution to process this transaction.Kind regards,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: this company keeps changing what they require to get the full refund As the company letter states to the Revdex.com, that is attached, dated 1/6/16, it states that once they received the doctor's portion of the application, they would send the refund I did comply and mailed it to them It was not a copy as they are now sayingIt was the original doctor's portion that a physician was to attach a prescription for said drug, Combivent As I' have complied with the paper they requested and sent numerous pages of their packet previously, I can't imagine why they are now changing again, what they want It is costing me more in postage too I sent what they requested and I need them to comply by sending the refund immediately I did make copies of the paperwork that I've kept just in case I need to seek outside help with this case but, did NOT send them any copies, only originals!! Regards, [redacted] [redacted]
Dear Ms [redacted] ,I have received a copy of your concerns and I want to apologize for any inconvenience you have experienced Our goal is always to help our members utilize their memberships and receive their medications I have reviewed your account, and I do see that you enrolled with our program, by contacting our office, on 06/23/ At that time, we did explain the membership program to you, and you did agree to the terms and conditions It appears we have tried to reach you, by phone, and by USPS, but have been unable At this time, I have canceled your account, so that you will not experience any further drafts However, we have not withdrawn $from your account, perhaps you are mistaking us with another transaction/business.I have also pulled all call records and there is not a record of you calling our office on the dates you listedIf you would still like our assistance, please contact our office at [redacted] We are open Monday through Friday from am to pm, Central Time, excluding holidays Any of our knowledgeable advocates can assist youKind Regards,Member ServicesSCBN