Dear Ms [redacted] ,I have gone over your accounting again The initial payment was 09/23/for $ The next payment was 11/04/for $35, then 12/02/for $and 01/04/for $ That total is $and we have refunded you $on 01/24/2017.Because you signed up so late in September, and requested your recurring draft dates be on or about the 4th of every month, we did not draft you in October Your first monthly was actually November of 2016.If you have any further questions, please call our office We can mail you a complete transaction history.Sincerely,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: MS [redacted] SORRY ABOUT THAT BUT I AM VERY SICK AND FED UP WITH THE LIES AND THIEVERY FROM SCBN ALL THESE MONTHS PLEASE REOPEN CASE #IMMEDIATELY PLEASE STOP SCBN FROM STEALING FROM US SICK PEOPLE ROBIN FARMER IS AN SCBN LIAR AS WELL [redacted] Regards, [redacted]
Dear Ms [redacted] ,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.After review of your account, I see that you were granted a refund upon your original request and that has cleared both our financial institution and yours As far as any documents with your personal information, we have not received anything from you, therefore, I have nothing to return Please be assured that any personal information you provided via telephone will not be used in any manner.Sincerely,Member ServicesSCBN
Dear ***,I am sorry to hear that your experience with SCBN was less than what you had expected I apologize for any inconvenience that you have experienced Our goal is to provide the best customer service to all our members.I have reviewed your account I see that you enrolled with SCBN on 07-28-2016, for our monthly membership program Your New Member Kit was mailed to you on 07-29-The first documents we received from you were on 08-08-2016, and that was the Advocate Authorization We did not receive your application back until 08-22- It was processed in our office and forwarded to the pharmaceutical company within a week I have called the pharmaceutical company and you were approved and fully enrolled in their program on 09-14-2016, and the voucher card was mailed to your home address on 09-15- It is my understanding, from notes in your account, and conversations with our advocates, that your health care provider is some distance from you and it makes it difficult to go get your prescriptions Unfortunately, due to the nature of the medication, you will be required to take a new prescription to the pharmacy on a monthly basis This was explained in the initial welcome call with our advocate I am sorry if there was confusion regarding if it can be faxed or not Most pharmacies will not accept faxes of the type of medication you require If you would like additional assistance regarding how your voucher card works, please call our office at ###-###-####, Monday through Friday am to pm, Central Time, excluding holidays We will gladly go over the procedure with you.However, at this time, because we were able to get you enrolled in the patient assistance program, there is no refund due.Thank you,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] they have scammed me since AprilI want my money back to pay for my medicine that I know I'll receive from cvs pharmacy
Dear [redacted] ,Thank you for bringing your concerns to my attention I apologize for the unpleasant experience you have had with SCBN I have reviewed your account, and I have contacted the pharmaceutical company again As we discussed with you, you are enrolled with the pharmaceutical company, however, in order to ship your medication, a controlled substance, they are requesting a copy of your Social Security card and valid Drivers LicenseIf you would like to contact our office, we can explain to you how to get that information to them Better yet, we would be more than happy to provide the copies to them, if you will send them to us, either via fax, email or USPS.Please call our office at [redacted] , so we may resolve this issue to your satisfaction and at no additional cost.Sincerely,Member ServicesSCBN
Dear [redacted] ,Thank you for alerting SCBN to your concerns regarding your membership It is the goal of SCBN to provide excellent customer service to all our members and I apologize if we fell short of that I have had a chance to review your account, and I do see that we were able to get your applications into our office and processed It does appear that for three of the medications, we did get your applications to the patient assistance programs so that you will receive medications from them Please remember that your membership dues are for services rendered and not for the medications themselves For the remaining meds, it appears that your provider inadvertently electronically signed the prescriptions Unfortunately, that particular program requires original, ink signatures We reached out to you but have been unable to receive the correct prescriptions Because the membership is service based, and we did provide that service, a full refund is not warranted However, as a gesture of good faith, I will refund $to your primary account Please allow time for your financial institution to accept and process that request.If you would like SCBN to continue to assist you with the patient assistance programs, please call our office at ###-###-####, Monday through Friday, am to pm, Central Time and one of our highly trained advocates can assist you.Kind regards,Member ServicesSCBN
Dear ***,Thank you for your feedback I apologize for any inconvenience this has caused you I have reviewed your account and your comments with the Revdex.com As stated in your complaint, you did sign p for a membership The terms were fully explained not only in the Welcome Call, but all the paperwork sent to you SCBN is a prescription advocacy program, and we have been successful in helping you to obtain your medications from the pharmaceutical company since August of These medications have shipped to your home on a regular basis because we have consistently performed the services.I do see that your enrollment for this year is also still active, and we have called in your refills on a regular basis, so that you will not run out of medications That is the benefit of having a membership service Your concern regarding the credit card authorization is understandable, however, we do keep all your information private and secure within our office A credit card authorization is required for the protection of your information I assure you, it is standard practice for our business.However, I do see that you have canceled your account with us and we will no longer draft your monthly membership payments At this time, because the services you contracted SCBN to perform, were fulfilled, there is no refund due.If you have further questions, please call our office at [redacted] Our hours are Monday through Friday, am to pm, Central TimeAgain, my apologies for any inconvenience you have experiencedKind regards,Member ServicesSCBN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear ***,It was a pleasure speaking with you today I am very happy that we are able to conclude this matter I have refunded your membership payments of $ Again, as I stated today, if you have any further questions, please do not hesitate to contact me at your earliest convenience.Sincerely, [redacted] ***
Dear ***, I have received a copy of your complaint and I have reviewed your account First, let me apologize for any inconvenience this has caused you We strive to provide excellent customer service to each and every one of our members.As you are aware, we are prescription advocates and we have a monthly membership You enrolled into our program on December 13, I am not showing any activity at all in November At that time, we discussed with you, in recorded call, all the requirements of the pharmaceutical company their patient assistance program You were made aware of the documentation you would need to provide Further, this information was relayed in an email, that very same day, and sent to you in your New Member Kit.On 12/26/17, we called you to make sure you had received your kit and see if you had any questions During that phone call, you told us you had not looked at the documents, due to the holiday and you would get back to usOn 01/13/2018, at 9:am, we attempted once again to reach you, as we had not received a return phone call We did not reach you via telephone, however, we left a voice mail, sent an email and a letter via USPS, asking you to contact us.It was not until 02/09/that you sent in the application for the medication through the patient assistance program You did not include the required documents, outlined in the phone call and two subsequent letters We called you on that day and again relayed that the information you sent in was not sufficient proof of income and hardship for the pharmaceutical company We requested additional documentation, and you agreed to provide that.On 2/21/18, having not heard from you, we reached out once again and informed you we would need the documentation to complete the processing for the medication At your request, we once again sent an email with very detailed information and requirements We did not hear from you again until 03/13/2018, when you called to cancel your account We offered you a one month hold on your dues, to allow you time to gather the needed information You declined We canceled your account immediately.At this time, we feel as though we did our due diligence and provided the services you were paying for As advocates, we must abide by the stipulations and regulations put forth by each of the different pharmaceutical companies and their individual patient assistance programs We are successful for our members because we maintain a large database that is updated with all required informationNo refund will be granted at this time, however, if you are still in need of assistance, our offer of one month free service still stands Please call our offices at ***-***- [redacted] if you wish to re-activate your membership.Kind regards,Member Services
Dear Mr [redacted] ,Thank you for taking the time to inform me of your concerns I have thoroughly reviewed your account and your complaint SCBN is not a PAP or pharmaceutical company We are a third party advocacy, with a monthly membership We do help people to enroll in these difficult companies and follow the guidelines set forth by them We do not make the rules and procedures they use, however, we have spent many years making sure we understand them, so that our members are not denied enrollment in their programs.After review of your account, I do see that we informed both you and your spouse, that we were in need of the signed doctor portion of the application, along with the proper proof of income We never did receive it, even after relaying the information via telephone, letter and email to youUnfortunately, we are unable to submit incomplete applications to the pharmaceutical companies without causing a denial.On July 11, 2016, your wife called in and requested that we cancel your account, which was immediately done No draft in July was taken from your account and no further drafts will be taken from your account As for a refund, we did provide the services to you, but without the complete cooperation of both you and your physician, we were unable to send your completed application to the pharmaceutical company If you still need assistance, please do not hesitate to contact our offices at your convenience Our number is [redacted] , Monday through Friday, 8am to 8pm, Central Time.Kind regards,Member ServicesSCBN
Dear [redacted] ,I am so sorry that you are experiencing this frustration with your membership Trust me, we feel your pain when it comes to that particular pharmaceutical companyAt the beginning of each year, companies slow down, due to influx of applications I wish there were an easier way to handle them, but, they are set in their ways!However, that does not mean that you should feel this frustration and be left without your meds I cannot send you any medication, but, I can ease the financial burden a bit We do tell all our members that it can take up to six weeks before your first shipment of medications has arrived and I do see you have passed that window.I will be holding your April and May drafts for you I will also make sure that we continue to follow up on this until we have an answer from the company I will have one of our reps call you with the details, no later than Wednesday at am.I hope that you will allow us to make this right for you Talk to you soon.Sincerely,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: We were mislead as to the service that you claimed you could provide usWe paid $for an application fee to you two payments of $that was taken from my checking accountWe never received anything from youI called you on July 9,and told you his oncologist took him off the Sutent that's when you told me that we were paying for a membership fee that the meds were free.We were notified from Abbvie that they were unable to offer assistance for the Depakote ER500mgThe only thing that you have done for us is add another headache to all the other problems that we now have We thought you could save us some money on these two prescriptionsWe told you we were paying $a month for the Sutent and $a month for the Depakote.You said you could get the Sutent for $a month and the Depakote for $a monthWe never received anything from youAll you done was take our money for nothing that you said you could help usWe are on a fixed income and my husband has terminal cancerI can't believe they are people like you that take advantage of people like us who are trying to manage our situationI hope that you can understand and refund the $that we paid for nothing Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is possibly a good resolution to meThey need to provide me an address and to whose attention should be on the envolopeI do not want the complaint closed until I receive my refundThank you Regards, [redacted]
Dear [redacted] ,Thank you for bringing your concerns to our attention As you are aware, SCBN is a monthly membership program The initial phone calls and membership kit explained the program to you I am sorry for any confusion and inconvenience you have experienced.I have reviewed your account and although we do have a no refund policy, I will refund the last months membership dues to your account Please allow time for your financial institution to process the transaction.Kind regards,Member ServicesSCBN
Dear Ms [redacted] ,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I have reviewed the account for your sister-in-law, Ms [redacted] I see that the membership was opened on 02-20-and was not canceled until 04-16- We did refund the two monthly membership dues to the primary account, however, in order to receive a refund of the one time application fee, cancellation must be done within business days of the start of the membership The entire New Member Kit must also be returned.I have attached a copy of the authorization you signed for bank drafts.At this time, we feel no additional refund is warranted Should you need further assistance, please do not hesitate to contact our office at your convenience.Sincerely,Member ServicesSCBN
Dear Ms [redacted] ,I understand your frustration with this process, however, as I have stated in previous responses, in order to receive a full refund, please return the original, unused application for the medication and patient assistance program This is our work product that was prepared for especially for your Mother.The document you sent back to us was a copy of a prescription request and not the original, unused application If you have any further questions, please call our office at [redacted] .Sincerely,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because:Revdex.com, I do not except the terms that SCBN offeredI have paid them for services not receivedThey offered free service but I have already paid for no servicesThey offered a refundWhy should they keep of my money? I would like to offered them a good faith offered This issues has not been resolved to my satisfaction Due to some personal issues I had to take care of this response was delayed [redacted] ***Regards, [redacted] ***
Good afternoon ***, After review of your account, I do see that we canceled your account, immediately, on 12/21/2015, when you called our office At that time, we did explain that you will need to return our work product, in full, unused and unaltered, and we will issue a full refund of your membership dues and application fees We did receive your email stating that you did not wish to return our product Unfortunately, without our product returned, we cannot release a refund to you.If you have further questions, please contact our office at 866-722- Your email appears below: I will not be sending you any documents and I wish to withdraw my membership immediatelyDo not take any additional money out of my bank account and refund the $that you have already takenI have contacted my bank not to release any funds to you[redacted] SincerelyMember ServicesSCBN
Dear Ms [redacted] ,I have gone over your accounting again The initial payment was 09/23/for $ The next payment was 11/04/for $35, then 12/02/for $and 01/04/for $ That total is $and we have refunded you $on 01/24/2017.Because you signed up so late in September, and requested your recurring draft dates be on or about the 4th of every month, we did not draft you in October Your first monthly was actually November of 2016.If you have any further questions, please call our office We can mail you a complete transaction history.Sincerely,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: MS [redacted] SORRY ABOUT THAT BUT I AM VERY SICK AND FED UP WITH THE LIES AND THIEVERY FROM SCBN ALL THESE MONTHS PLEASE REOPEN CASE #IMMEDIATELY PLEASE STOP SCBN FROM STEALING FROM US SICK PEOPLE ROBIN FARMER IS AN SCBN LIAR AS WELL [redacted] Regards, [redacted]
Dear Ms [redacted] ,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.After review of your account, I see that you were granted a refund upon your original request and that has cleared both our financial institution and yours As far as any documents with your personal information, we have not received anything from you, therefore, I have nothing to return Please be assured that any personal information you provided via telephone will not be used in any manner.Sincerely,Member ServicesSCBN
Dear ***,I am sorry to hear that your experience with SCBN was less than what you had expected I apologize for any inconvenience that you have experienced Our goal is to provide the best customer service to all our members.I have reviewed your account I see that you enrolled with SCBN on 07-28-2016, for our monthly membership program Your New Member Kit was mailed to you on 07-29-The first documents we received from you were on 08-08-2016, and that was the Advocate Authorization We did not receive your application back until 08-22- It was processed in our office and forwarded to the pharmaceutical company within a week I have called the pharmaceutical company and you were approved and fully enrolled in their program on 09-14-2016, and the voucher card was mailed to your home address on 09-15- It is my understanding, from notes in your account, and conversations with our advocates, that your health care provider is some distance from you and it makes it difficult to go get your prescriptions Unfortunately, due to the nature of the medication, you will be required to take a new prescription to the pharmacy on a monthly basis This was explained in the initial welcome call with our advocate I am sorry if there was confusion regarding if it can be faxed or not Most pharmacies will not accept faxes of the type of medication you require If you would like additional assistance regarding how your voucher card works, please call our office at ###-###-####, Monday through Friday am to pm, Central Time, excluding holidays We will gladly go over the procedure with you.However, at this time, because we were able to get you enrolled in the patient assistance program, there is no refund due.Thank you,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] they have scammed me since AprilI want my money back to pay for my medicine that I know I'll receive from cvs pharmacy
Dear [redacted] ,Thank you for bringing your concerns to my attention I apologize for the unpleasant experience you have had with SCBN I have reviewed your account, and I have contacted the pharmaceutical company again As we discussed with you, you are enrolled with the pharmaceutical company, however, in order to ship your medication, a controlled substance, they are requesting a copy of your Social Security card and valid Drivers LicenseIf you would like to contact our office, we can explain to you how to get that information to them Better yet, we would be more than happy to provide the copies to them, if you will send them to us, either via fax, email or USPS.Please call our office at [redacted] , so we may resolve this issue to your satisfaction and at no additional cost.Sincerely,Member ServicesSCBN
Dear [redacted] ,Thank you for alerting SCBN to your concerns regarding your membership It is the goal of SCBN to provide excellent customer service to all our members and I apologize if we fell short of that I have had a chance to review your account, and I do see that we were able to get your applications into our office and processed It does appear that for three of the medications, we did get your applications to the patient assistance programs so that you will receive medications from them Please remember that your membership dues are for services rendered and not for the medications themselves For the remaining meds, it appears that your provider inadvertently electronically signed the prescriptions Unfortunately, that particular program requires original, ink signatures We reached out to you but have been unable to receive the correct prescriptions Because the membership is service based, and we did provide that service, a full refund is not warranted However, as a gesture of good faith, I will refund $to your primary account Please allow time for your financial institution to accept and process that request.If you would like SCBN to continue to assist you with the patient assistance programs, please call our office at ###-###-####, Monday through Friday, am to pm, Central Time and one of our highly trained advocates can assist you.Kind regards,Member ServicesSCBN
Dear ***,Thank you for your feedback I apologize for any inconvenience this has caused you I have reviewed your account and your comments with the Revdex.com As stated in your complaint, you did sign p for a membership The terms were fully explained not only in the Welcome Call, but all the paperwork sent to you SCBN is a prescription advocacy program, and we have been successful in helping you to obtain your medications from the pharmaceutical company since August of These medications have shipped to your home on a regular basis because we have consistently performed the services.I do see that your enrollment for this year is also still active, and we have called in your refills on a regular basis, so that you will not run out of medications That is the benefit of having a membership service Your concern regarding the credit card authorization is understandable, however, we do keep all your information private and secure within our office A credit card authorization is required for the protection of your information I assure you, it is standard practice for our business.However, I do see that you have canceled your account with us and we will no longer draft your monthly membership payments At this time, because the services you contracted SCBN to perform, were fulfilled, there is no refund due.If you have further questions, please call our office at [redacted] Our hours are Monday through Friday, am to pm, Central TimeAgain, my apologies for any inconvenience you have experiencedKind regards,Member ServicesSCBN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear ***,It was a pleasure speaking with you today I am very happy that we are able to conclude this matter I have refunded your membership payments of $ Again, as I stated today, if you have any further questions, please do not hesitate to contact me at your earliest convenience.Sincerely, [redacted] ***
Dear ***, I have received a copy of your complaint and I have reviewed your account First, let me apologize for any inconvenience this has caused you We strive to provide excellent customer service to each and every one of our members.As you are aware, we are prescription advocates and we have a monthly membership You enrolled into our program on December 13, I am not showing any activity at all in November At that time, we discussed with you, in recorded call, all the requirements of the pharmaceutical company their patient assistance program You were made aware of the documentation you would need to provide Further, this information was relayed in an email, that very same day, and sent to you in your New Member Kit.On 12/26/17, we called you to make sure you had received your kit and see if you had any questions During that phone call, you told us you had not looked at the documents, due to the holiday and you would get back to usOn 01/13/2018, at 9:am, we attempted once again to reach you, as we had not received a return phone call We did not reach you via telephone, however, we left a voice mail, sent an email and a letter via USPS, asking you to contact us.It was not until 02/09/that you sent in the application for the medication through the patient assistance program You did not include the required documents, outlined in the phone call and two subsequent letters We called you on that day and again relayed that the information you sent in was not sufficient proof of income and hardship for the pharmaceutical company We requested additional documentation, and you agreed to provide that.On 2/21/18, having not heard from you, we reached out once again and informed you we would need the documentation to complete the processing for the medication At your request, we once again sent an email with very detailed information and requirements We did not hear from you again until 03/13/2018, when you called to cancel your account We offered you a one month hold on your dues, to allow you time to gather the needed information You declined We canceled your account immediately.At this time, we feel as though we did our due diligence and provided the services you were paying for As advocates, we must abide by the stipulations and regulations put forth by each of the different pharmaceutical companies and their individual patient assistance programs We are successful for our members because we maintain a large database that is updated with all required informationNo refund will be granted at this time, however, if you are still in need of assistance, our offer of one month free service still stands Please call our offices at ***-***- [redacted] if you wish to re-activate your membership.Kind regards,Member Services
Dear Mr [redacted] ,Thank you for taking the time to inform me of your concerns I have thoroughly reviewed your account and your complaint SCBN is not a PAP or pharmaceutical company We are a third party advocacy, with a monthly membership We do help people to enroll in these difficult companies and follow the guidelines set forth by them We do not make the rules and procedures they use, however, we have spent many years making sure we understand them, so that our members are not denied enrollment in their programs.After review of your account, I do see that we informed both you and your spouse, that we were in need of the signed doctor portion of the application, along with the proper proof of income We never did receive it, even after relaying the information via telephone, letter and email to youUnfortunately, we are unable to submit incomplete applications to the pharmaceutical companies without causing a denial.On July 11, 2016, your wife called in and requested that we cancel your account, which was immediately done No draft in July was taken from your account and no further drafts will be taken from your account As for a refund, we did provide the services to you, but without the complete cooperation of both you and your physician, we were unable to send your completed application to the pharmaceutical company If you still need assistance, please do not hesitate to contact our offices at your convenience Our number is [redacted] , Monday through Friday, 8am to 8pm, Central Time.Kind regards,Member ServicesSCBN
Dear [redacted] ,I am so sorry that you are experiencing this frustration with your membership Trust me, we feel your pain when it comes to that particular pharmaceutical companyAt the beginning of each year, companies slow down, due to influx of applications I wish there were an easier way to handle them, but, they are set in their ways!However, that does not mean that you should feel this frustration and be left without your meds I cannot send you any medication, but, I can ease the financial burden a bit We do tell all our members that it can take up to six weeks before your first shipment of medications has arrived and I do see you have passed that window.I will be holding your April and May drafts for you I will also make sure that we continue to follow up on this until we have an answer from the company I will have one of our reps call you with the details, no later than Wednesday at am.I hope that you will allow us to make this right for you Talk to you soon.Sincerely,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: We were mislead as to the service that you claimed you could provide usWe paid $for an application fee to you two payments of $that was taken from my checking accountWe never received anything from youI called you on July 9,and told you his oncologist took him off the Sutent that's when you told me that we were paying for a membership fee that the meds were free.We were notified from Abbvie that they were unable to offer assistance for the Depakote ER500mgThe only thing that you have done for us is add another headache to all the other problems that we now have We thought you could save us some money on these two prescriptionsWe told you we were paying $a month for the Sutent and $a month for the Depakote.You said you could get the Sutent for $a month and the Depakote for $a monthWe never received anything from youAll you done was take our money for nothing that you said you could help usWe are on a fixed income and my husband has terminal cancerI can't believe they are people like you that take advantage of people like us who are trying to manage our situationI hope that you can understand and refund the $that we paid for nothing Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is possibly a good resolution to meThey need to provide me an address and to whose attention should be on the envolopeI do not want the complaint closed until I receive my refundThank you Regards, [redacted]
Dear [redacted] ,Thank you for bringing your concerns to our attention As you are aware, SCBN is a monthly membership program The initial phone calls and membership kit explained the program to you I am sorry for any confusion and inconvenience you have experienced.I have reviewed your account and although we do have a no refund policy, I will refund the last months membership dues to your account Please allow time for your financial institution to process the transaction.Kind regards,Member ServicesSCBN
Dear Ms [redacted] ,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I have reviewed the account for your sister-in-law, Ms [redacted] I see that the membership was opened on 02-20-and was not canceled until 04-16- We did refund the two monthly membership dues to the primary account, however, in order to receive a refund of the one time application fee, cancellation must be done within business days of the start of the membership The entire New Member Kit must also be returned.I have attached a copy of the authorization you signed for bank drafts.At this time, we feel no additional refund is warranted Should you need further assistance, please do not hesitate to contact our office at your convenience.Sincerely,Member ServicesSCBN
Dear Ms [redacted] ,I understand your frustration with this process, however, as I have stated in previous responses, in order to receive a full refund, please return the original, unused application for the medication and patient assistance program This is our work product that was prepared for especially for your Mother.The document you sent back to us was a copy of a prescription request and not the original, unused application If you have any further questions, please call our office at [redacted] .Sincerely,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because:Revdex.com, I do not except the terms that SCBN offeredI have paid them for services not receivedThey offered free service but I have already paid for no servicesThey offered a refundWhy should they keep of my money? I would like to offered them a good faith offered This issues has not been resolved to my satisfaction Due to some personal issues I had to take care of this response was delayed [redacted] ***Regards, [redacted] ***
Good afternoon ***, After review of your account, I do see that we canceled your account, immediately, on 12/21/2015, when you called our office At that time, we did explain that you will need to return our work product, in full, unused and unaltered, and we will issue a full refund of your membership dues and application fees We did receive your email stating that you did not wish to return our product Unfortunately, without our product returned, we cannot release a refund to you.If you have further questions, please contact our office at 866-722- Your email appears below: I will not be sending you any documents and I wish to withdraw my membership immediatelyDo not take any additional money out of my bank account and refund the $that you have already takenI have contacted my bank not to release any funds to you[redacted] SincerelyMember ServicesSCBN