International Travel Network

Initial Business Response /* (1000, 5, 2015/04/17) */
Our records show that the customer filled out the refund form on 03/27/15 and agreed to refund fees and penalties of $743.90, which was processed by ITN on 04/01/15 once the customer had available funds on his account. While ITN...

discount is not specified for child tickets, ITN gives 40% discount on its fees and the carrier only 25%.
Later the customer contacted ITN with a complaint regarding the fees he agreed to, although the tickets refund had been already processed. On 04/03/15 ITN e-mailed the customer in the morning that as a good gesture, we were willing to refund $325.00 out of $743.90, while the airlines penalty could not be lowered since ITN has no control over the fare rules and applicable penalties. However, as we can see on the same day the customer filed this complaint with Revdex.com.
$325.00 has been refunded and it should have been already posted on the customer's account.
We understand that the customer may be confused that on the payment form there was only one $200 charge from ITN, but this is the total ITN charge for all the passengers ** avoid charging small amounts per every ticket. On the same form the customer has been advised that "If fare rules allow refunds and/or exchanges, a $250.00 ITN fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN".
We understand that the customer accepts the fact that there is airlines penalty per ticket, but he is confused that ITN has its processing fee also per ticket, as every ticket is a separate request/transaction.
In addition, the customer was offered to purchase our ITN Ticket Protection plan, which would have saved her from our processing fees. Unfortunately, the customer declined this option and agreed to the applicable restrictions of the ticket.
This case can be considered resolved.

Mr [redacted] is the most wonderful flight ticket agent I have met in my life.He is simply awesome.

I have the same experience as many others. I received a quote for travel to Uganda and wanted other options .. I would not get those options as requested and then would get a call or email from a new person. After the third time this occurred .. with three different "personal agents .. I found the flight at a reasonable price with the carrier I preferred and in the last week have now replied " REMOVE ME FROM YOUR EMAIL LIST > DO NOT EMAIL ME AGAIN " .. now 3 times !! .. I believe it is only good practice, if not the law that a commercial email should have a link to remove your email address .. and certainly should not email again after you reply as I did to remove me. Even if I could get a better price at this point .. I will never deal with an ITN company again

The sales agent ([redacted],) was so helpful. I have spoken to several travel agents during the day before I booked with [redacted]. She found me a better deal and less travel time to that.
She got my business. Thanks [redacted].

The transaction was courteous, prompt with a very good attention to details.

Initial Business Response /* (1000, 5, 2015/12/28) */
On 10/06/15 the customer ordered an air ticket through International Travel Network. Before the ticket was issued, the ITN agent walked him through all details of the itinerary and drew his attention to the fare restrictions.
While...

filling out the form the customer added to his purchase ITN Ticket Protection for $50.00. It is a special service designed for exchanges and refunds. He ticked the following check boxes to finalize the purchase:
I agree that my card will be charged the above total amount
I am aware of applicable rules, conditions, restrictions and / or penalties
Yes, I would like to add Ticket protection to my purchase. I confirm that I have read, understood and agreed with the Terms and Conditions.
The service, i.e. the restrictive electronic air ticket, was duly provided exactly as requested.
On all ITN outgoing documents the customer was advised of the following conditions: "If fare rules allow refunds and/or exchanges, a $250.00 ITN fee per ticket will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN"
On 11/30/15 the customer contacted ITN and inquired of his options. He was sent a follow up e-mail with information regarding $250.00 airlines exchange penalty and $300.00 airlines refund penalty. $250.00 ITN processing fee was waived due to conditions of the purchased $50.00 ITN Ticket Protection plan. The customer complained that this was not the information received by the agent, and he should not pay these penalties. On the payment form he read and confirmed the following terms and conditions of this plan:
"100% refund of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure.
50% refund of fully unused ticket for traveler(s) unable to take their trip due to sickness.
Exchange free of charge partially used tickets for traveler(s) hospitalized at the time of scheduled return. ITN Exchange fees waived for all travelers unable to take their trip for any reason. Airline penalties and fare difference might apply. ITN Ticket protection is not an insurance policy."
ITN investigated this case and found that at the moment of the purchase the agent advised the customer of a full refund due to medical reason and of exchange free of charge with only applicable price difference. ITN honored that the agent did not mention the airlines penalty to be paid in addition to the price difference although the customer confirmed this condition on the form. Thus, he chose to exchange his ticket by paying only applicable $45.20 fare difference, and $250.00 [redacted] exchange penalty was covered by ITN instead of the customer. He filled out the exchange form on 12/03/15 and received a new ticket to depart on 12/14/15.
On 12/08/15 he contacted ITN again and asked for his options. He was again advised of applicable $300.00 refund and $250.00 exchange penalty, and this time of $250.00 ITN processing fee. ITN explained to the customer that he had already used Ticket Protection, thus $250.00 ITN processing fee applied, and in any case he could not ask for a full refund due to medical reason because his relative was sick, but not the cardholder. The customer replied that it was unfair that he could not receive a full refund or a free exchange as he considered that he purchased an insurance, while on the payment form he was advised that Ticket Protection is not an insurance and ITN does not sell insurance.
On 12/24/15 ITN sent to the customer a call recording with the discussed conditions of ITN Ticket Protection as a proof that he was never given an information he could claim a full refund for a reason not related to his medical emergency.
The ticket can be refunded with applicable $300.00 [redacted] refund penalty.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern ,
This reply doesn't mention any information of my multiple requests to connect me with the supervisor ,which I did from beginning ,when an issue arise .
So if my reply would be executed from beginning an issue would be resolved ,but non of the agents of the company did anything to help me out with that .
This is a main reason for my complaint .They mention in there explanation ,that they honored that the agent did not mention the airlines penalty to be paid in addition to the price difference ,if I knew that I would never buy the ticket from them.
This is exactly what I wanted to discuss with the supervisor and I didn't want to exchange my ticket for the knew one ,I just wanted to cancel it .
None of the agents gave me an option to discuss this subject with the supervisor ,this is why I'm not agree with the payment I did to this agency ,since I never used any of tickets and in addition didn't get any service from them from beginning to the end .
Also at the time of my cancelation they had planty of time to resale them to somebody else .
What I've got from experience with the ITN ,that they didn't want to help me out from beginning to the end ,all they wanted is my money ,but didn't want to give me anything in exchange .

Final Business Response /* (4000, 9, 2016/01/19) */
The customer contacted ITN with a request for an air ticket, and he received this service once he was provided a purchase confirmation with the ticket number. ITN is not the one setting the fare conditions. Airlines are the ones setting the conditions, and they are the ones dictating whether the fare is refundable and/or exchangeable and how much it would cost to exchange and refund (if possible). ITN is only following these conditions and has no power to override them. When the customer purchased the tickets, he authorized the purchase by filling out a Credit Card Authorization Form. In this form, he agreed to the fare conditions.
The airlines do not care if you decide to cancel it 72 hours before departure or 1 month departure, you still need to follow the fare conditions. ITN does not have the power to override these conditions.
The customer mentioned that he would not buy this ticket would he have known that the airlines penalty should be paid in addition to the fare difference. This is a regular condition on all type of air tickets, and customer also agreed to this on the Credit Card Authorization Form.
The customer was advised both verbally and in written that the ticket is non-transferable, thus it cannot be resold to someone in order to avoid paying any kind of penalties.
While the customer is stating that he was never given a possibility to talk to a supervisor to discuss his situation, on December 2 he talked for 25 min to Customer Service Manager, who is the head of department. As a result of this conversation ITN covered $250.00 airlines penalty since the agent did not fully disclose the Ticket Protection conditions on the phone and exchanged the ticket on the following day. Perhaps the customer did not realize that he talked to the manager. When the customer wanted to change the ticket one more time, his Ticket Protection had been already used, and the customer refused to pay $250.00 airlines penalty according to the fare rules.
ITN offered its assistance to the customer, but to cover the airlines exchange or refund penalty every time for any kinds of voluntary requests is beyond ITN responsibility and obligations.

Initial Business Response /* (1000, 5, 2014/02/19) */
Dear Mr. [redacted],
The Super Saver Fare feature is a result of market observation. We have noticed that travelers' budgets have grown tighter and passengers [redacted] ready to significantly alter their travel plans in exchange for a lower...

fare. This pattern became stronger in the last years as we have seen numerous passengers [redacted] their trips months earlier or later to save on their airfare.
In response to this trend ITN has developed a special feature for travelers' convenience, i.e. our Super Saver Fare, that would allow users to view the best available price for the destination of their choice at the time they check for availability for a given travel date range. This tool has been set up in accordance with all standard advertising practices of the industry. It has proven to be a great means for fare comparison given all the corresponding fare restrictions are provided online and customers can always decide whether the price difference would justify the tradeoff. We have seen so many people benefit from it that we want to make sure travelers are always aware of the lowest fares out there.
As shown online this fare comes with a series of restrictions that the traveler has to meet in order to qualify. Our Super Saver Fares are a complement to the search engine. These low fares are negotiated directly with the carriers. Airlines are willing to offer us private contracts only if price discounts come with a series of rules and restrictions that cannot be overridden. ITN is able to offer prices unavailable elsewhere, but must strictly follow all the terms of the negotiated fares. Unfortunately, restrictions cannot be modified or waived. ITN has to strictly follow the fare rules set by the carrier. This is why some fares are not available on all dates or flights.
We would be more than happy to offer you the Super Safer Fare if you could tweak your travel plans, so that travel dates do not fall into blackout dates, and advance purchase time, maximum and minimum stay requirements are met. Whether you change your travel dates to get a lower fare, or you would rather look further only into fares available for your specific dates, we stand ready to assist you with finding and booking the right itinerary for you.
We are eager to help you find the best fares available for your travel period and will be happy to provide any travel information you need.
Your ITN Team

HORRIBLE COMPANY! DO NOT use them. They are a bunch of thieves. Once they have your money the customer service is gone. No phone calls returned and no emails returned either. I worked with three agents ([redacted]) and all three were very rude and extremely unprofessional, especially [redacted] who actually hung up the phone on me after paying almost $4,100 for my travel ticket. PLEASE NEVER use this company. They are THIEVES!!!

I originally was contacted by this company to find a plane ticket to Barcelona. I found one, but not through their company. Since then (two months from when I originally contacted them to now) I have received at least 10 emails and 5 phone calls with them wanting to assist me. I have repeatedly told them that I no longer need their services, and they mentioned they would make a note of it to not call me again. They continue to call me and act as though they have never spoke with me before. They keep reassigning my request to a new employee, and each time I tell them to stop calling me.

The airplane tickets that I got from this website are a lot cheaper than any where online. I would refer to anyone that I know to buy the tickets from them.

After I contact about my ticket and pay for them a week later my reservation canceled. And they told me that they wouldn't reschedule a new flight for me I have been waiting three months for someone to contact me but no one call me. I've call them after three months to find out about my reservations. To find out that they could not give me the tickets that I need it and told me that you'll give me a refund. If I would've waited for the date that I was told I was leaving I would've found I did I have a ticket and I was been in Lot trouble. I would never uses service again.

Initial Business Response /* (1000, 5, 2016/02/04) */ The customer purchased the tickets on November 27, to travel in January of 2016, under the condition that they are non-refundable, and changes come with penalties. The customer agreed to these conditions on the credit card authorization...

form and it was also mentioned verbally during the conversation. On December 14 she asked to change the tickets for early March and was quoted a total of $636.80 for the change. That was presumably too expensive, and she requested to cancel the reservation for a future exchange with penalties, sending an e-mail confirmation on December 17. New exchange options were sent sent on December 30 and January 8, at around $580 each. But neither were acceptable, and on January 21, a refund request was sent to Air France for an exception policy due to the Ebola cases in Sierra Leone that the customer had reported. The response came on January 25 that no exception policy is in place, so full fare restrictions must apply. The customer was again informed that the tickets are non-refundable, and the credit with Air France can be used within 1 year of the issued date for travel to any destination serviced by this airline, with the applicable change fees. The fare conditions are set forth by the airline, and ITN has no power to override any restrictions. We have tried our best to request a waiver, but the airline refused. As a nice gesture, the ITN fee has been lowered by 80% to a nominal $50, in order to better assist the customer. Thank you Initial Consumer Rebuttal /* (2000, 7, 2016/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/22) */
ITN ran through its internal records and listened to the call recordings.
A few minutes before sending the payment form to the customer the ITN agent walked Ms. [redacted] through all details of her itinerary and drew her attention to ITN...

Ticket Protection. He stressed out that it was an optional thing. The agent explained that in case the customer get hospitalized she could receive 100% refund, and if the customer get sick she could get 50% refund; in case the customer wanted to change the dates without any reason, ITN wouldn't apply its $250.00 processing fees, and the customer might have to pay only the airlines fare difference and airline exchange penalty. The agent said that there would be more information about Ticket Protection on the form.
In the next 30 minutes the form was sent and the ITN agent was assisting the customer to fill it out. He drew her attention to the non-refundable fare rules and they talked again about Ticket Protection. Ms. [redacted] read the Terms and Conditions on the form and added it to her purchase for $89.42.In the next few minutes she received Ticket Protection purchase confirmation with a copy of its terms and conditions.
The agent never called ITN Ticket Protection to be a travel insurance. In addition, Ms. [redacted] was advised in written on the form of the following:
International Travel Network does not provide or sell travel insurance (Fare Restrictions and Rules section)
ITN Ticket protection is not an insurance policy. Travel insurance is available per customer`s request ( Ticket Protection Terms and Conditions section)
Ms.[redacted] contacted ITN asked to refund her ticket. ITN Customer Service reminded her on 07/10/15 the fare rules and terms of Ticket Protection. She was advised again that ITN will not collect its processing fee for exchange, however, since the ticket is non-refundable and the customer had no medical reason for refund, no credit could be processed.
Thus, while the customer is claiming that "The agent stated that this would cover me should something come up and I would need to change my ticket or cancel my trip," he explained that Ticket Protection stands only for medical situations, so it does not cover voluntary cancellations for non-refundable tickets. In addition, Ms. [redacted] also read these conditions on the form before finalizing her purchase. The call recording were sent to the customer, but she is still insisting on a full refund.
ITN will gladly assist the customer to request for a waiver with the airlines for the non-refundable restrictions if she can provide a document that the flight cancellation was not a voluntary decision and it was forced by some circumstances beyond her control. Otherwise, she may use the credit with the airlines to reschedule her flight for another dates.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was sent a recording of the phone conversation where the agent clearly states that should something come up rather than only if you're hospitalized. I was sold insurance under false pretenses. Check most of the other complaints filed, others have had the same problem. The amount needs to be refunded in full.
Final Business Response /* (4000, 9, 2015/11/16) */
ITN has checked the call recordings again. The agent drew customer's attention to the service called Ticket Protection. In the end he said it was an optional service. Thus, while the customer keeps claiming that she purchased insurance, the agent never called it to be insurance, and there was no information given that it was insurance.
The customer received the call recording and she may provide to Revdex.com the moment when the agent (according to her opinion) stated "that should something come up rather than only if you're hospitalized." ITN did not find such moment.
Unless the customer can provide the required medical documents, she can not claim a full refund, but she can ask for a voluntary change without ITN processing fee. The airlines penalty and fare difference still apply as explained by the agent.
Below you can see the details of Ticket Protection which were read by the customer before she decided to add it to her purchase:
Terms and Conditions
Refunds: 100% refund of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled departure. 50% refund of fully unused ticket for traveler(s) unable to take their trip due to sickness. The traveler(s) must provide doctor's note to ITN and cancel the reservation before the scheduled departure. The doctor's note must be verifiable and state that the doctor clearly prohibits passenger ** take the trip.
Exchanges: Exchange free of charge partially used tickets for traveler(s) hospitalized at the time of scheduled return. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled return. If the traveler misses a trip departure resulting from cancellation or significant delay due to inclement weather or a carrier-caused delay, ITN will exchange the ticket free of any airline and ITN fees provided seats are available in the same booking code. ITN Exchange fees waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure. Airline penalties and fare difference might apply. ITN Ticket protection is an upsell to less restrictive fare that allows refunds and exchanges due to medical reasons as described above. ITN Ticket protection is not an insurance policy. Travel insurance is available per customer`s request.

Initial Business Response /* (1000, 5, 2014/04/10) */
On February 11, 2014 the customer contacted ITN and requested a price quote to travel to Manila. At the agent's request she e-mailed all 4 passenger names, and when the agent called the customer to verify the names, she confirmed with the...

agent that all names were correct. Subsequently, two separate reservations were created and two credit card forms were sent.
The customer authorized the purchase with credit card authorization form, where she acknowledged among others the following:
The passenger names provided must match the passport names of the traveler(s). Once tickets are issued, they are non transferable. Even a one-letter mistake in the name can cause a major inconvenience for the passenger during their travel. Sometimes such a mistake can even prevent passengers from using their ticket(s). Remember that many discounted fares are non refundable. The process of correcting a wrong name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide as this is the best way to avoid the inconveniences connected with name corrections.
The form was filled out. The customer provided the dates of birth for all passengers and made no correction to the last name. The tickets were issued as requested according to the payment form, and a ticket confirmation was e-mailed with the following information:
DELOSSANTOS/[redacted] G Ticket number: XXXXXXXXXXXXX
DELOSSANTOS/[redacted] L Ticket number: XXXXXXXXXXXXX
This information was also provided on the travel reminder e-mail sent on March 27, 2014. Thus, on three different outgoing documents the customer could see her name as [redacted].
On March 31, 2014 the customer was denied boarding as she has her last name as Go in the passport, and contacted ITN to reschedule her flight. According to the airlines rules, travel agencies must book a new reservation under the correct name and issue a new ticket. Unfortunately, in this case that particular air fare had 7 days advance purchase, which was not an option for the customer. ITN is not able to override the airline restrictions unless they provide a waiver.
The customer contacted the airlines, and luckily airlines provided the waiver. The airlines confirmed that the ticket was reissued under correct name on April 1, 2014 and the customer departed on April 2, 2014.
We are sorry the customer was denied boarding due to wrong name, but the ticket was issued with the name provided by Ms. [redacted].

The WORST SERVICE EVER!!! I called this ASAP Tickets company once and it took them a month to get back to me with flights which I found cheaper elsewhere. They continue to harass and send me emails everyday and have even called me at 11pm. Despite how many time I've asked them to remove me from their list. They continue to email and call me from different numbers and emails. This is pure harassment and need them to stop!!!

Initial Business Response /* (1000, 5, 2016/02/05) */
ITN has conducted an internal investigation.
The customer contacted our agency on 01/21/2016 and talked to travel agent [redacted]. They discussed the trip details, and the customer refused to provide her e-mail before getting a price...

quote on the phone.
After the agent called back, the customer was provided a few options and she choose one for total price of $2,578.72. The customer provided the passengers [redacted] She was aware that she had 24 hours before finalizing her purchase, and the agent mentioned that the price might change. He also drew her attention to the fact that there were only 2 seats left. The agent asked for permission to send the payment form to the customer and she provided the credit card number. Upon attempting to issue the tickets, the fare was discovered to no longer applicable for the booked itinerary.
The customer received two options from another agents, and they were not accepted due to higher cost.
ITN followed up on the customer's complaint, and a solution was found in a form of 2 separate tickets (domestic and international) for a total of $2395.68. The tickets have been issued and provided to the customer.
We regret any inconvenience caused in this situation. The customer was advised verbally that the fare might change, and in written on the payment form that fares are not guaranteed until tickets are issued. The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The agent [redacted] contacted me after several days after returning from sickness and satisfactorily resolved the problem. The only thing I would change to the response of the ITN is that I was never contacted by ITN until I called in the next day and informed them that I had not received a confirmation yet from [redacted] and that I am not sure if the tickets had been issued or not. Then I was contacted from other agents from ITN that offered tickets to different prices and a different itenary. It would have been professional to have been contacted right away that the tickets could not be purchased for the price quoted and not let me wait to wonder and then have me call in to find out. But I accept [redacted]'s apology that it was the end of his shift and he got very sick and could not follow up until his return to work. He got me a good deal after all and that is fine. Thanks.

Initial Business Response /* (1000, 5, 2015/04/02) */
ITN has gone through our internal records. This case can be considered RESOLVED.
The customer called and requested a flight from [redacted] to [redacted]. He mentioned he had called before and the previous agent had offered him a straight...

flight from [redacted] to [redacted] for $936. The customer wanted to travel with Philippines Airlines. The agent explained that he could find an option going from [redacted] to [redacted] for $200 more (it was the price per ticket for the domestic flight). Thus, the customer talked to two different agents regarding different routings, and finally he purchased international flighs for $1,870.80 total ($935.40 per ticket) and domestic flights for $400.40 total ($200.20 per ticket).
ITN agents offer their assistance not only with the air tickets, but also with meal, seat, whealchair assigments and etc. Whenever the airlines allow to assign a seat free of charge, then ITN agents can do it at customers request. However, not every seat can be assigened free of charge, and especially the exit row seats to have an extra space, which were asked by the customer. The ITN agent said he would check with the airlines, but we found no given confirmation that the seats were assigned and confirmed.
All our agents are trained to obtain passenger [redacted] on the phone to create reservation, and they ask the customers to spell their names. On the purchase forms filled out by the customer in the Passenger [redacted] section he was advised of the following: Check your spelling. Traveler names entered below must match exactly the names on the government-issued ID that will be used during travel.
The process of correcting a wrong name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. Double check the names you provide - this is the best way to avoid inconveniences connected with name corrections.
No name correction was made by the customer on the forms, and the tickets were issued according to the confirmed name [redacted]. It took time for ITN to deal with Phillipine Airlines, and today the name correction was confirmed, and the ticket was reissued to match the name [redacted].

very good experience, [redacted]. was clear and easy to explane the proces , would recomend to everyone excelent

Initial Business Response /* (1000, 5, 2015/09/18) */
The customer ordered five air tickets 07/28/15 through ITN to depart on 08/26/15.
Before the tickets were issued, the ITN agent walked the customer through all details of the itinerary and drew her attention to the fare rules...

restrictions and to the visa/passport [redacted] customer ticked the following check box to finalize the purchase:
I am aware of applicable rules, conditions, restrictions and / or penalties
I have checked the Itinerary and Flight Information and confirm hereby that it is correct
I have read and understood the above and acknowledge here by that ITN shall not be liable in case of denied boarding due to passport ** visa issues
The service, i.e. the restrictive electronic air tickets, was duly provided exactly as requested. After the customer authorized the purchase by filling out the credit card authorization form, ITN issued the tickets and sent with the ticket receipts. The airlines representatives can confirm that the tickets provided to the customer are valid. As mentioned by the customer, the passengers [redacted] not travel because their daughter's passport [redacted] expiring in less than 6 months.
On the credit card authorization form, the customer was advised of the following in the Visa/Passport [redacted] section:
"Travel documents required for all tickets (e-tickets, paper tickets) include a Passport, which must be presented for all international flights and valid for at least six months beyond the period of the intended stay."
In addition, on all ITN outgoing documents the customer was advised that "Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights." The customer was also advised of the applicable airlines exchange penalty and ITN processing fee to be paid in case of exchange. Also, it was stressed out on all the documents that all exchanges must be done before departure. Normally, airlines require seats to be canceled before departure to avoid a NOSHOW. NOSHOW tickets normally lose its value, because airlines can would fly with an empty seat.
Nevertheless, ITN worked with the customer on different options and found new travel dates when the seats with no fare difference were available. ITN sent a special request to the airlines to allow exchange of these tickets after departure date (noshow). The waiver was granted, ITN collected $1880.00 total applicable penalty and reissued all five tickets. The passengers [redacted] on 09/16/15.

Complaint: [redacted]I am rejecting this response because:
Everything ITN told in their response is known by me, but I still have been charged with extra money for the second ticket. I will wait for the final response from DELTA to ITN. Sincerely,[redacted]