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Intertech Construction Corporation

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Reviews Intertech Construction Corporation

Intertech Construction Corporation Reviews (68)

[redacted] Failed to mention he spoke with me and hung upHow can Horizon be expected to resolve if the customer hangs up? I will gladly accept the return, and will still try to resolve as long as [redacted] stays professional

I apologize that Mr [redacted] is having difficulties with my companyShould he receive any calls he should contact me directly to address the situationEach call is recorded so I will be able to prove what my sales representive said to his establishmentI also will speak with my receptionist and inform her on how to direct those calls to my line? so I can resolve immediatelyShould this customer have any further issues please call me directly or emailDirect####-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the business response is a complete lie they did fax me a return address finally and I returned the product AT MY EXPENSE for an item that WE NEVER ORDERED.? ? Since the business stated that the invoice is at a zero balance and they'll cease? their scam on us then I'm fine with the "resolution".? Regards, [redacted]

I apologize David is having a hard time to reaching out but he was told every time he called I will get back to himI was on vacation the previous week and have been catching up on previous taskIt's amazing that David has so much time, and can write a complaint and not know the factsI will be more than happy to prove this sale was made and allow him listen to the audioHe was told by the receptionist that I will call him back as soon as possibleI will make arrangements to call David FridayHe may also call me direct ###-###-####Clearly this is a misunderstanding

[redacted] already returned the product and Horizon waived the shipping fee, so I am not exactly sure why he feels a need write a complaint [redacted] was very rude and repeatly tried to slander my companyOnce a conversation is no longer professional as said before I will no longer try to resolveThe invoice has a zero balance and has been closed

I apologize that Mr [redacted] is having difficulties with my companyShould he receive any calls he should contact me directly to address the situationEach call is recorded so I will be able to prove what my sales representive said to his establishmentI also will speak with my receptionist and inform her on how to direct those calls to my line so I can resolve immediatelyShould this customer have any further issues please call me directly or emailDirect####-###-#### [redacted]

As we spoke on the phone yesterday I explained several different options and you declined every offerAll Horizon's conditions and terms are stated on the invoiceI explained that in these conditions and terms its states upon receipt of payment [redacted] accepts my company's conditions and termsThe terms also state all returns are subjected to a 25% restocking fee plus shipping and handlingI explained this to Mr [redacted] and gave him different options as well as discounting the price of the product he even declined that offerI did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concernsIt is proven that a customer will read a previous complaint and try to use that as an angle to avoid paymentMr [redacted] is not stating that this employee ordered this product twice and was recorded purchasing the materialI can understand this happening once as a mistake but twice with the same employee, maybe *** [redacted] should make their employees aware that have no authority to place ordersAs always it is my position to resolve customer complaints but Mr [redacted] hung up on me and stated his employee's husband is a lawyer and he does not have to pay the billI will try to resolve this issue again with Mr [redacted] but I believe all my efforts once again will be declined [redacted] should understand customer complaints considering they have complaints of unhappy customers as well

We have closed the account and the customer may dispose of the productThe chemical is not hazardous and if he needs anything further he may contact me directly 201-254-This product was ordered by his employee but I refuse to argue over $I feel he should direct more anger to his employee that went against his company policy.?

Horizon's website is down on the internetAs far as the phone numbers listed on the invoice that is an accurate numberI apologize for the company having issues and because of the product being shipped and error I will close the invoice out with a zero balanceThe customer may keep the product because of the issues and difficult time they experienced

I apologize David is having a hard time to reaching out but he was told every time he called I will get back to himI was on vacation the previous week and have been catching up on previous taskIt's amazing that David has so much time, and can write? a complaint and not know the factsI will be more than happy to prove this sale was made and allow him listen to the audioHe was told by the receptionist that I will call him back as soon as possibleI will? make arrangements to call David FridayHe may also call me? direct ###-###-####Clearly this is a? misunderstanding.?

[redacted] ,This order was placed and I have the audio confirmation to proveI understand now that [redacted] was unauthorized, but he did give my company verbal permission to orderI just want be clear that unauthorized does not mean un-orderedIn good faith because we are a reputable company I will close the invoice out with a zero balance you may keep the productI also feel that oppose to writing letters please contact us directly,my accounts receivable team is always willing to helpI will mail a credit memo to your companyAny further issues please call me directly [redacted] Tabitha

Complaint: [redacted] I am rejecting this response because:We have called and left messages for Tabitha every time she has called to leave a message.? They are not an approved vendor for our company and nobody within the company is allowed to purchase products from this company Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They are very wrongThere is NO audio where Bruce is verbally placing this orderIf so, I wish to have a copy of the audioWe DO NOT want the product in our facility due to the fact we are unaware of the chemical compositionIt is being treated as a hazardous material at this pointYou MUST pick up this product from our facility period or we will be forced to contact the EPA on this matter and ? UPS Corp[redacted] PresidentHOESLI DIESEL SERVICE

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the business response is a complete lie they did fax me a return address finally and I returned the product AT MY EXPENSE for an item that WE NEVER ORDERED Since the business stated that the invoice is at a zero balance and they'll cease their scam on us then I'm fine with the "resolution"Regards, [redacted]

I want to apologize that the customer received a bill for the shippingThe order was placed and I have audio confirmation if the customer will like to hear the saleHorizon's UPS account is suspended I believe that is the only reason the customer received? a billIf the customer sends me a? copy of the bill, even though it was a legitimate order I will return the fee.? Failure to? what is being said? Horizon and I are very professional and handle all inquiresAny issue please call me direct ###-###-#### or email [redacted] ? ? ? ?

I spoke with [redacted] and waived a restocking feeI also tried to resolve this matter with just shipping. At one point I played a tape of [redacted] ordering the productHow is Horizon responsible if [redacted] employee stated she had the authority to place orders? Horizon's owner has been in this business for over years so I feel before [redacted] assumes everything on the internet is true he should refrain from the "Name Calling"The amount of complaints to how long we have been in business doesn't even come closeEach complaint on the Revdex.com has been closed because Horizon takes the time to resolve issuesIt is impossible to resolve a issue with a customer that already accused my company without having all the factsI ended the call because I felt I couldn't resolve anything with a belligerent customer, who kept saying ''LADY PICK UP YOUR ***'"I have no issues resolving customer complaints as been proven, but will not tolerate [redacted] using this format to state liesEach call is recorded and I will be more than happy to shareIf he the customer can conduct himself in a business matter I will be more than happy to resolve

Horizon's website is down on the internetAs far as the phone numbers listed on the invoice that is an accurate numberI apologize for the company having issues and because of the product being shipped and error I will close the invoice out with a zero balanceThe customer may keep the product
because of the issues and difficult time they experienced

Interesting how fast you responded to this complaint.That is not the case whats ever the person that supposedly gave a verbal po has zero purchasing power and has not had any since hired years agoThe only two people that have authorization are myself and the president ALL employees are fully aware of this There is also no such thing as a verbal po in our accounting systemI will gladly listen to the spliced phone conversationI spoke with my employee and he told me that the person who called was trying to confirm the contact information and ship to address since it had been awhile since we last did business and would like to send a free sample(we have never done business) Note we do not want this product(that we did not order) nor will we pay for shipping this back or a restocking feeWe will be more than welcome to send it back via UPS or Fed Ex using Horizon Products account numberIf we did not have this matter resolved by EOD Monday I will be contacting NJ consumer affairs see that you cant run this scam on anyone elseYou may want to review the complaints on Horizon over the past year beautiful track record!!!!

***,This order was placed and I have the audio confirmation to proveI understand now that *** *** was unauthorized, but he did give my company verbal permission to orderI just want be clear that unauthorized does not mean un-ordered. In good faith because we are a
reputable company I will close the invoice out with a zero balance you may keep the productI also feel that oppose to writing letters please contact us directly,my accounts receivable team is always willing to helpI will mail a credit memo to your companyAny further issues please call me directly *** Tabitha

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Address: 5100 Hollywood Blvd, Hollywood, Florida, United States, 33021-6538

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