Intertech Construction Corporation

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

New Jersey Consumer Affairs will be taking it from here as they are familiar with Horizon Products.?

I want to apologize that the customer received a bill for the shippingThe order was placed and I have audio confirmation if the customer will like to hear the saleHorizon's UPS account is suspended I believe that is the only reason the customer received? a billIf the customer sends me
a? copy of the bill, even though it was a legitimate order I will return the fee.? Failure to? what is being said? Horizon and I are very professional and handle all inquiresAny issue please call me direct ###-###-#### or email [redacted]? ? ? ?

I apologize David is having a hard time to reaching out but he was told every time he called I will get back to himI was on vacation the previous week and have been catching up on previous taskIt's amazing that David has so much time, and can write? a complaint and not know the factsI will
be more than happy to prove this sale was made and allow him listen to the audioHe was told by the receptionist that I will call him back as soon as possibleI will? make arrangements to call David FridayHe may also call me? direct ###-###-####Clearly this is a? misunderstanding.?

Complaint: [redacted]
I am rejecting this response because:They are very wrongThere is NO audio where Bruce is verbally placing this orderIf so, I wish to have a copy of the audioWe DO NOT want the product in our facility due to the fact we are unaware of the chemical compositionIt is being treated as a hazardous material at this pointYou MUST pick up this product from our facility period or we will be forced to contact the EPA on this matter and ? UPS Corp.[redacted]PresidentHOESLI DIESEL SERVICE

*** already returned the product and Horizon waived the shipping fee, so I am not exactly sure why he feels a need write a complaint.? *** was very rude and repeatly tried to slander my companyOnce a conversation is no longer professional as said before I will no longer try to resolveThe
invoice has a zero balance and has been closed

Complaint: [redacted]
I am rejecting this response because:We have called and left messages for Tabitha every time she has called to leave a message.? They are not an approved vendor for our company and nobody within the company is allowed to purchase products from this company
Regards,
[redacted]

Horizon's website is down on the internetAs far as the phone numbers listed on the invoice that is an accurate numberI apologize for the company having issues and because of the product being shipped and error I will close the invoice out with a zero balanceThe customer may keep the product
because of the issues and difficult time they experienced

I spoke with [redacted] and waived a restocking feeI also tried? to resolve this matter with just shipping.? At one point I played a tape of [redacted] ordering the productHow is Horizon responsible if? [redacted] employee stated she had the authority to place orders? Horizon's owner has
been in this business for over years so I feel before [redacted] assumes everything on the internet is true he should refrain from the "Name Calling"The amount of complaints to how long we have been in business doesn't even come closeEach complaint on the Revdex.com has been closed because Horizon takes the time to resolve issuesIt is? impossible to resolve a issue with a customer that already accused my company without having all the factsI ended the call because I felt I couldn't resolve anything with a belligerent customer, who kept saying ''LADY PICK UP YOUR [redacted]'"I have no issues resolving customer complaints as been proven, but will not tolerate [redacted] using this format to state liesEach call is recorded and I will be more than happy to shareIf he the customer can conduct himself in a business matter I will be more than happy to resolve

I had the pleasure speaking with Austin and assured him if he has any issues with my company to call me directI have spoken to his sales representative and made it clear that no future orders will be shipped

I spoke with David and his conversation with me was highly unprofessionalI explained to David that I will be more than happy to issue a return authorization,without paying restocking fees he declinedI also expressed to him that the conversation was not in his terms "Spliced"David was not apart of this conversation and I believe he should look more into his employee Rob for going against his company policyI will be more than happy to help David if he can keep his composure and refrain from fowl languageWhich that call was also recorded

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
?

Interesting how fast you responded to this complaint.That is not the case whats ever the person that supposedly gave a verbal po has zero purchasing power and has not had any since hired 2.5 years ago. The only two people that have authorization are myself and the president ALL employees are fully aware of this.  There is also no such thing as a verbal po in our accounting system. I will gladly listen to the spliced phone conversation. I spoke with my employee and he told me that the person who called was trying to confirm the contact information and ship to address since it had been awhile since we last did business and would like to send a free sample(we have never done business).   Note we do not want this product(that we did not order) nor will we pay for shipping this back or a restocking fee. We will be more than welcome to send it back via UPS or Fed Ex using Horizon Products account number. If we did not have this matter resolved by EOD Monday I will be contacting NJ consumer affairs see that you cant run this scam on anyone else. You may want to review the complaints on Horizon over the past year beautiful track record!!!!

As we spoke on the phone yesterday I explained several different options and you declined every offer. All Horizon's conditions and terms are stated on the invoice. I explained that in these conditions and terms its states upon receipt of payment [redacted] accepts my company's...

conditions and terms. The terms also state all returns  are subjected to a 25% restocking fee plus shipping and handling. I explained this to Mr. [redacted] and gave him different options as well as discounting the price of the product he even declined that offer. I did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concerns. It is proven that a customer will read a previous complaint and try to use that as an angle to avoid payment. Mr. [redacted] is not stating that this employee ordered this product twice and was recorded purchasing the material. I can understand this happening once as a mistake but twice with the same employee, maybe [redacted] should make their employees aware that have no authority to place orders. As always it is my position to resolve customer complaints but Mr. [redacted] hung up on me and stated his employee's husband is a lawyer and he does not have to pay the bill. I will try to resolve this issue again with Mr. [redacted] but I believe all my efforts once again will be declined. [redacted] should understand customer complaints considering they have complaints of unhappy customers as well.

I apologize for the phone calls your company received from Horizon Products. I put your company on a Do Not Call List and should you have any further complaints please call me directly ###-###-#### or email anytime [redacted]

I apologize that Mr. [redacted] is having difficulties with my company. Should he receive any calls he should contact me directly to address the situation. Each call is recorded so I will be able to prove what my sales representive said to his establishment. I also will speak with my receptionist and...

inform her on how to direct those calls to my line so I can resolve immediately. Should this customer have any further issues please call me directly or email. Direct####-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find...

that this resolution is satisfactory to me as long as the business in reference does not solicit us for additional sales.
We do not want to have a business relationship with Horizon Products LLC and we do not want to receive additional calls.

[redacted],This order was placed and I have the audio confirmation to prove. I understand now that [redacted] was unauthorized, but he did give my company verbal permission to order. I just want be clear that unauthorized does not mean un-ordered. In good faith because we are a...

reputable company I will close the invoice out with a zero balance you may keep the product. I also feel that oppose to writing letters please contact us directly,my accounts receivable team is always willing to help. I will mail a credit memo to your company. Any further issues please call me directly [redacted] Tabitha

Please have Ms. [redacted] contact me directly I will be more than happy to help her with different options or a return of goods. Tabitha at ###-###-#### or email [redacted]

Complaint: [redacted]
I am rejecting this response because:We have called and left messages for Tabitha every time she has called to leave a message.  They are not an approved vendor for our company and nobody within the company is allowed to purchase products from this company.
Regards,
[redacted]