Intertech Construction Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and while the business response is a complete lie they did fax me a return address finally and I returned the product AT MY EXPENSE for an item that WE NEVER ORDERED. Since the business stated that the invoice is at a zero balance and they'll cease their scam on us then I'm fine with the "resolution". Regards, *** ***

I apologize for the phone calls your company received from Horizon ProductsI put your company on a Do Not Call List and should you have any further complaints please call me directly ###-###-#### or email anytime ***

I spoke with *** and waived a restocking feeI also tried to resolve this matter with just shipping. At one point I played a tape of *** *** ordering the productHow is Horizon responsible if *** employee stated she had the authority to place orders? Horizon's owner has
been in this business for over years so I feel before *** assumes everything on the internet is true he should refrain from the "Name Calling"The amount of complaints to how long we have been in business doesn't even come closeEach complaint on the Revdex.com has been closed because Horizon takes the time to resolve issuesIt is impossible to resolve a issue with a customer that already accused my company without having all the factsI ended the call because I felt I couldn't resolve anything with a belligerent customer, who kept saying ''LADY PICK UP YOUR ***'"I have no issues resolving customer complaints as been proven, but will not tolerate *** using this format to state liesEach call is recorded and I will be more than happy to shareIf he the customer can conduct himself in a business matter I will be more than happy to resolve

Good Morning ***,I reviewed the information given and your account is paid in fullI did also review the audio of my sales representative speaking with you in regards to a possibly purchasing more product, but at no point was he belligerentI have the audio saved so if you would
like to hear I would be more than happy to shareI feel if you would of just stated we wish to be put on a do not call list, we could of made that request possibleIts unfortunate you had to result in a letter that could of been resolved by asking to speak with a managerEach conversation is recorded with a follow up shipping call prior to any product going out which is also recordedIf you should have any sales issues or unwanted phone calls please feel free to contact me anytime via email or phoneMy direct number is ###-###-#### or email ***

Good Morning ***,I reviewed the information given and your account is paid in fullI did also review the audio of my sales representative speaking with you in regards to a possibly purchasing more product, but at no point was he belligerentI have the audio saved so if you would
like to hear I would be more than happy to shareI feel if you would of just stated we wish to be put on a do not call list, we could of made that request possibleIts unfortunate you had to result in a letter that could of been resolved by asking to speak with a managerEach conversation is recorded with a follow up shipping call prior to any product going out which is also recordedIf you should have any sales issues or unwanted phone calls please feel free to contact me anytime via email or phoneMy direct number is ###-###-#### or email ***

*** Failed to mention he spoke with me and hung upHow can Horizon be expected to resolve if the customer hangs up? I will gladly accept the return, and will still try to resolve as long as *** stays professional

Good Morning,I personally have called this account nine times (8/18,8/20,8/28/9/25,10/13/,11/10,11/24,12/4,12/16) asking for Jerry which I was told was the managerI tried to resolve several times because I received a voice mail that the buyer was unauthorized once the shipment arrivedI
explained to Jerry Norton, whom I spoke with once that I had verbal permission to ship from the employee Ryan WardI also have audio proof that this call along with my nine calls were madeI explained to Sugarloaf that Ryan must have went against their company policy and I didn't feel I should pay the shipping twice. I feel Horizon has done the part and Chad should ask his employees along with the receptionist how many times I've attempted to resolveIt's definitely unfair to my company that customers can read complaints and feel a need to write letters without stating all the factsHorizon Products does not arbitrarily ship product. If Chad would like to contact me one time I am sure we can come up with an amicable solution for both partiesMy direct dial up is ***-***-*** ***@***.***

We have closed the account and the customer may dispose of the productThe chemical is not hazardous and if he needs anything further he may contact me directly 201-254-This product was ordered by his employee but I refuse to argue over $I feel he should direct more anger to his employee that went against his company policy.

Good Morning,I personally have called this account nine times (8/18,8/20,8/28/9/25,10/13/,11/10,11/24,12/4,12/16) asking for Jerry which I was told was the managerI tried to resolve several times because I received a voice mail that the buyer was unauthorized once the shipment arrivedI
explained to Jerry Norton, whom I spoke with once that I had verbal permission to ship from the employee Ryan WardI also have audio proof that this call along with my nine calls were madeI explained to Sugarloaf that Ryan must have went against their company policy and I didn't feel I should pay the shipping twice. I feel Horizon has done the part and Chad should ask his employees along with the receptionist how many times I've attempted to resolveIt's definitely unfair to my company that customers can read complaints and feel a need to write letters without stating all the factsHorizon Products does not arbitrarily ship product. If Chad would like to contact me one time I am sure we can come up with an amicable solution for both partiesMy direct dial up is ***-***-*** ***@***.***

We have closed the account and the customer may dispose of the productThe chemical is not hazardous and if he needs anything further he may contact me directly 201-254-This product was ordered by his employee but I refuse to argue over $I feel he should direct more anger to his employee that went against his company policy

New Jersey Consumer Affairs will be taking it from here as they are familiar with Horizon Products

I apologize that Mr*** is having difficulties with my companyShould he receive any calls he should contact me directly to address the situationEach call is recorded so I will be able to prove what my sales representive said to his establishmentI also will speak with my receptionist and
inform her on how to direct those calls to my line so I can resolve immediatelyShould this customer have any further issues please call me directly or emailDirect####-###-####***

As we spoke on the phone yesterday I explained several different options and you declined every offerAll Horizon's conditions and terms are stated on the invoiceI explained that in these conditions and terms its states upon receipt of payment *** *** *** accepts my company's
conditions and termsThe terms also state all returns are subjected to a 25% restocking fee plus shipping and handlingI explained this to Mr*** and gave him different options as well as discounting the price of the product he even declined that offerI did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concernsIt is proven that a customer will read a previous complaint and try to use that as an angle to avoid paymentMr*** is not stating that this employee ordered this product twice and was recorded purchasing the materialI can understand this happening once as a mistake but twice with the same employee, maybe *** *** *** should make their employees aware that have no authority to place orders. As always it is my position to resolve customer complaints but Mr*** hung up on me and stated his employee's husband is a lawyer and he does not have to pay the billI will try to resolve this issue again with Mr*** but I believe all my efforts once again will be declined*** *** *** should understand customer complaints considering they have complaints of unhappy customers as well

If the customer receives any calls from my company please call me immediately I will addressMy direct line is ###-###-#### or email ***

I want to apologize that the customer received a bill for the shippingThe order was placed and I have audio confirmation if the customer will like to hear the saleHorizon's UPS account is suspended I believe that is the only reason the customer received a billIf the customer sends me
a copy of the bill, even though it was a legitimate order I will return the fee. Failure to what is being said Horizon and I are very professional and handle all inquiresAny issue please call me direct ###-###-#### or email ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because:They are very wrongThere is NO audio where Bruce is verbally placing this orderIf so, I wish to have a copy of the audioWe DO NOT want the product in our facility due to the fact we are unaware of the chemical compositionIt is being treated as a hazardous material at this pointYou MUST pick up this product from our facility period or we will be forced to contact the EPA on this matter and UPS Corp.*** ***PresidentHOESLI DIESEL SERVICE

I apologize if you have in the past had issues with Horizon ProductsI will be more than happy to help with a return authorization if you contact me directly via email or phone ###-###-#### or ***

I spoke with David and his conversation with me was highly unprofessionalI explained to David that I will be more than happy to issue a return authorization,without paying restocking fees he declinedI also expressed to him that the conversation was not in his terms "Spliced"David was not apart of this conversation and I believe he should look more into his employee Rob for going against his company policyI will be more than happy to help David if he can keep his composure and refrain from fowl languageWhich that call was also recorded

*** Failed to mention he spoke with me and hung upHow can Horizon be expected to resolve if the customer hangs up? I will gladly accept the return, and will still try to resolve as long as *** stays professional