IPC Help Desk

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have investigated the reported issue and did not find any deceptive practices in our investigation Mr [redacted] ? called the phone number listed on iPCHelpDesk website as our number is not listed anywhere else except on iPCHelpDesk website iPCHelpDesk clearly mentions that we are an independent tech support company Below is the disclaimer from iPCHelpDesk website “Disclaimer: iPCHelpDesk is an independent online technical support service provider company for third party products, brands and serviceThe brand names, images, trademarks, products and services of third parties mentioned on this website are only for referential purposes only and iPCHelpDesk has no affiliation with any of these third-party companies unless such relationship is expressed specificallyThe services we offer are also available on the website of the brand owner.” Furthermore, iPCHelpDesk greetings clearly suggest that iPC Help Desk is a Tech Support company and it does not mention [redacted] ? at all in any way or formSo for Mr [redacted] to assume that he was talking to? [redacted] ? is completely absurd Not only the agent who spent over hour on phone with Mr [redacted] explained that he was talking with a representative of iPCHelpDesk.? Agent also sent below e-mail to authorize the payment to resolve the issueEnclosed email clearly shows what services were provided and agent worked for iPCHelpDesk.? Email clearly shows that Mr [redacted] was authorizing iPCHelpDesk to purchase support servicesHe understood it clearly and responded that he agreed to the terms Finally, after every customer issue resolution, each customer is handed over to a customer service manager to make sure that the issue is resolved and they are happy with the servicesIn this case Mr [redacted] confirmed that the issue was resolved and he was happy with the service.? As to the refund, all customers requesting refunds are requested to send a mail confirming that they will not file for a chargeback for the next days otherwise company ends up refunding as well as paying to the customer through the chargebackMr [redacted] never sent such an email and filed a chargeback, which is now handled through his bank.Please do not hesitate to call or write to me if there are any further questions Regards, [redacted] Ph: [redacted] ? ------------------------------------------------------ [redacted] < [redacted] >Reply all|To:Support;Fri 2/5/1:PMInboxYes I agree to the services[redacted] To: [redacted] ;Fri 2/5/1:PMHi ? ***,Greetings for the day ...!As per telephonic discussion below is the mentioned plan proposed.Duration - Year SupportMachine covered - ( Windows )Issue - ? Install [redacted] for year's in computer's & Complete Tune Up.Amount to be charged - $USD ( Time)Plan - Year supportName on the Card : ? [redacted] Card Type - [redacted] cardCard Number Last digit? - ***Email :: [redacted] Support Agent: [redacted] Extention:: ***? RegardsSupport Team |? iPC HelpdeskContact Number: [redacted] |? Email: [redacted] Website:www.ipchelpdesk.com? |? Working Hours: 9:00AM? - 5:00PM EST

We have now completed our investigationWe would like to inform you that the customer card was never chargedTypically, once a technician has identified an issue, it is explained to the customer and after an agreement is received in writing then that amount is put on hold on customer's credit cardWe do not charge customer credit card until the issue is fixed? As the issue was never resolved since Mr [redacted] asked the technician to not work on the computerHence no charge was made to the customer's credit cardPlease see below that Mr [redacted] had approved the held amount in writing below.In case, you are seeing a charge from iPC HelpDesk/AGKH.Net, kindly send us a copy of the credit card billing statement and we will make sure that it is refunded back to your credit card.Regards, [redacted] ? From: [redacted] < [redacted] >Sent: Tuesday, May 3, 3:PMTo: SupportSubject: I agree"Lack of blessings come from unbelief not lack of devotion." [redacted] From: Support < [redacted] >To: " [redacted] " < [redacted] >? Sent: Tuesday, May 3, 5:PMSubject: Confirmation RequestHi [redacted] ,Greetings for the day ...!As per telephonic discussion below is the mentioned For Years Security.Plan: Years [redacted] ? Amount to be charged: $USD (including taxes)Card type - ***Name on the card - [redacted] ***Last four digits on the card - ***Email : - [redacted] Payment gateway name: IPC Helpdesk / AGKH.? Technician : [redacted] Extn.: ***RegardsSupport Team |? iPC HelpdeskContact Number: [redacted] |? Email: [redacted] Website: www.ipchelpdesk.com? |? Working Hours: 9:00AM? - 5:00PM EST ? ? iPCHelpDesk www.ipchelpdesk.com Disclaimer: iPCHelpDesk is an independent online technical support service provider company for third party products, brands and serviceThe brand names, images

Today I recieved a call from ipchelpdesk.? After a heated 30-minute conversation with someone called ***, while [redacted] from the second company was talking to them separately.? He decided to refund my $99.99, if I would remove my complaint, though he pretty much accused me of stealing.? [redacted] had apparently already convinced them to return the money.? I have recieved an email from them stating they were refunding the $99.99, even though I still haven"t recieved the initial $149.00.? Why it takes longer to refund money than it does to take money is an issue.? At this time we probably can consider this issue resolved.? But, don't call me for any reccomendations!3w4e

IPC Help Desk, Fixing my PC has been ' SP', with Follow through phone calls to clarify my issues to be tended to and to be sure that all was acceptable before terminating our session If I had to leave the pc area and run-errands, they would resolve issues, call back, leave message and I'd call them back if I needed to I never needed to I had only one unrelated PC issue w/ them that needed to be resolved and a single e-mail sent out explaining what had happened and IPC Help Desk Extended my Plan an Extra months on their DimeAs with any Service Inter-Net Company, there are some employees that are not as gracious as they should be and that can happen anywhere, anyplace, anytimeIn less than Hour, I received and e-mail and phone call telling me the Issue was resolved and they were giving me an Extra Year I have had AT&T & HP on contract and had to wait hours at times and issues not resolved, w/IPC ( so-far ) it's been immediate service & resolutionI hope they stay in business and maintain their Highest of Standards for years to come

Hi ***,Thank you for informing us about the customer complainThis complaint # [redacted] had already being taken care off and find the reply of [redacted] in below email threadRegards*** From: [redacted] [mailto: [redacted] ] Sent: Thursday, June 25, 1:AMTo: ***Subject: Re: Callback Request Thank you, ***, for contacting me At this time, I believe you have resolved the issues and addressed my concerns in an acceptable mannerPlease let this email serve as notice to the Revdex.com that, at this time, I have no complaint against iPChelpdeskSincerely, [redacted]

We have now investigated the reported issue and did not find any deceptive practices in our investigation Mr [redacted] called the phone number listed on iPCHelpDesk website as our number is not listed anywhere else except on iPCHelpDesk websiteiPCHelpDesk clearly mentions that we are an independent tech support companyBelow is the disclaimer from iPCHelpDesk website “Disclaimer: iPCHelpDesk is an independent online technical support service provider company for third party products, brands and serviceThe brand names, images, trademarks, products and services of third parties mentioned on this website are only for referential purposes only and iPCHelpDesk has no affiliation with any of these third-party companies unless such relationship is expressed specificallyThe services we offer are also available on the website of the brand owner.” Furthermore, iPCHelpDesk greetings clearly suggest that iPC Help Desk is a Tech Support company and it does not mention MacAfee at all in any way or formSo for Mr [redacted] to assume that he was talking to MacAfee is completely invalid Not only the agent who spent over hour on phone with Mr [redacted] explained that he was talking with a representative of iPCHelpDesk.? Agent also sent below e-mail to authorize the payment to resolve the issueEnclosed email clearly shows what services were provided and agent worked for iPCHelpDesk Email clearly shows that Mr [redacted] was authorizing iPCHelpDesk to purchase support servicesHe understood it clearly and responded that he agreed to the terms Finally, after every customer issue resolution, each customer is handed over to a customer service manager to make sure that the issue is resolved and they are happy with the servicesIn this case Mr [redacted] confirmed that the issue was resolved and he was happy with the service Mr [redacted] filed a chargeback with his credit card companySame information was provided to the credit card companyCredit Card Company also agreed with the iPCHelpDesk and denied Mr [redacted] 's chargeback request Please do not hesitate to call or write to me if there are any further questions Regards, [redacted] Ph: [redacted] --------------------------------------------------------------------------------...⇄ From: [redacted] < [redacted] >? Sent: Wednesday, December 30, 8: AM? To: Support? Subject: Re: Confirmation Request? Yes, I do agree with the terms of the services cited below? RJT? ---- Support < [redacted] > wrote:? > Hi [redacted] ,? >? > Greetings for the day!? >? > As per telephonic discussion below is the mentioned plan proposed.? >? > Duration: year technical support + years network security + regular servicing? >? > Machine covered: 1? >? > Issue : Popup , corruption , [redacted] re-installation? >? > Amount to be charged : $USD? >? > Name on the Card: [redacted] ? >? > Card Type : ***? >? > Last four Digits of the card : ***? >? > Email address: [redacted] ? >? > Support Agent: ***? >? > Exten: ***? >? >? >? > Regards? >? > Support Team | iPC Helpdesk? >? > Contact Number: [redacted] | Email: [redacted] ? >? > Website:? [redacted] | Working Hours: 9:00AM - 5:00PM EST?

I called a phone number that I thought was to [redacted] Some "foreigner" answered the phone and pretended to be a [redacted] tech I explained to him that I was having problems with downloading a [redacted] product I had just purchased He told me that he had to log in to my mom's computer, because it was her computer we were working on He told me that it would be $for a technician fee At this point I did not agree He told me he can check to see what is wrong afterwards, he told me that there were infections on my computer and that they would get one of their technicians to clean it up He said it would only be $ He then said it would be hours before they finish cleaning off the infections In the mean time, I receive a [redacted] email for a charge of $69.99....from a iPCHelpdesk, I did not authorize iPCHelpDesk to charge my card Nor was I made aware that there would be a charge of As a result, I want my [redacted] money back from these low class Indians When did th

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] On? 5/'13/ [redacted] told me to write down contact numbers, and Customer ID numbers .? He never told me about operating hours.? I had already paid $for [redacted] , so how can they charge me extra for something that was already installed on my computer!

As per our investigation, Mr [redacted] took iPC Help Dsek Services for $for year and we installed an Anti-Virus for $On May 13th, 2016, and also gave an email confirmation for the same, after which Mr [redacted] was informed that once we finish our work we would call him backAs promised, we did call him back and phone was on voicemailWe then went ahead and left a note on his computer stating that the issue was resolved and he could call us back in-case needed In-regards to the claims made by Mr [redacted] that we misled about our identity, the reply from Mr [redacted] clearly states that he understood that the payment was going to iPC HelpDeskThe copy of the reply is attached belowAccording to the complaint made, we handed over the computer at 8:PM EST and post that he tried calling us on the same day and no one answered his callThe working hours for the support team are clearly mentioned on the confirmation email to which he replied(Working Hours: 9:00AM - 5:00PM EST) Now on May-17th 2016, Mr [redacted] made a call back within the working hours and wanted a cancellation of services on the grounds of misrepresentation and unavailability of the support representativeThe customer was explained and given reasons for the unavailability to which he agreed and as a goodwill gesture a refund of $is already made on his credit card, to which he happily agreedWe also informed him that he would still be given the antivirus that he wanted on his computer The charge of $will be kept for the antivirus and services given to him.At this point we can not remove the antivirus as it is already used on his computerIf he wants we can make sure that Anti-Virus is installedKindly let me know if there are any questions.Regards, [redacted] From: [redacted] < [redacted] >Sent: Friday, May 13, 12:PMTo: SupportSubject: Re: Confirmation Request Yes, I agree to the services and the payment of $USD to ipc helpdesk.I also understand this charge will be in parts on my credit card statement which are as $USD and $USDSent: Friday, May 13, at 3:PMFrom: Support < [redacted] >To: " [redacted] " < [redacted] >Subject: Confirmation Request Hi ***,Greetings for the day ...!As per telephonic discussion below is the mentioned plan proposed.Plan:Year [redacted] time fix of system driverstime servicetune up for the systemoptimization and clean up of the systemAmount to be charged: $USD (including taxes + Tech fees)Machine Covered : 3Card Type - ***Name on the card : [redacted] Last digits on the card: ***Email : - [redacted] Payment [redacted] name: IPC Helpdesk / AGKHTechnician : [redacted] ***Extn.: *** RegardsSupport Team | iPC HelpdeskContact Number: [redacted] | Email: [redacted] Website: www.ipchelpdesk.com | Working Hours: 9:00AM - 5:00PM EST

I bought 2yrs of McAfee Protection and Computer Clean Up and Repair for Computers that iPC Helpdesk Manually Installed on both computersI have been trying to reach them and I get no response as it says my coverage is to end in OctoberI paid $for the 2yr protection and have been contacted by someone saying that they are from that company and that iPC Helpdesk is no longer a company and they want my Banking information to grant me a refundI am not going to give out my Banking Information routing number to someone I don't knowI asked them to send me a check by mail or put it back on the credit card I purchased it withThey refuse to do that and only want my banking informationI also suggested that they manually put updated PC Protection on my Computers and am deniedI am out PC protection and $in OctoberI have already Purchased 1yr of McAfee protection for at *** to help keep my computers Protected after this MonthSo because I have nobody to call

I needed tech support for home computer and this company falsely claimed to be *** *** *** thereby gaining my confidence and trust thru deceit and charged my credit card $for a yr contractWhen I got their receipt on 2/5/it read *** dba IPC Help Desk not ***this firm uses fast talking Indian people using American names and very skilled at selling their services under pretenses.On Saturday 02/06/I had to bring my computers to *** to have them repaired and paid because I had foolishly allowed IPC reps *** ***@ *** *** and J*** ***#*** remote access to these computers on 2/5/2016.They at different times worked on both computers, never finishing anything, but rather jumping from one computer to the next handing off the work to each other.When I received their receipt for $299.99, I quickly realized that I had been tricked and made an old man foolish mistake trusting people over the telephone.)n 2/9/2016, I called

As we mentioned in our first response to Mr***'s complaint, Mr*** called the phone number listedon iPCHelpDesk website as our number is not listed anywhere else except on iPCHelpDesk website.iPCHelpDesk clearly mentions that we are an independent tech support company on every page.Enclosed is the disclaimer from iPCHelpDesk website.“Disclaimer: iPCHelpDesk is an independent online technical support service provider company for thirdparty products, brands and serviceThe brand names, images, trademarks, products and services ofthird parties mentioned on this website are only for referential purposes only and iPCHelpDesk has noaffiliation with any of these third-party companies unless such relationship is expressed specificallyTheservices we offer are also available on the website of the brand owner.”Furthermore, iPCHelpDesk greetings clearly suggest that iPC Help Desk is a Tech Support company andit does not mention *** at all in any way or formSo for Mr*** to assume that he was talking to*** is completely untrue.Not only the agent who spent over hour on phone with Mr*** explained that he was talking with arepresentative of iPCHelpDesk. Agent also sent below e-mail to authorize the payment to resolve theissueBelow email clearly shows what services were provided and he worked for iPCHelpDesk.It clearly shows that Mr*** was authorizing iPCHelpDesk to purchase support servicesHeunderstood it clearly and responded that he agreed to the terms.Finally, after every customer issue resolution, each customer is handed over to a customer servicemanager to make sure that the issue is resolved and they are happy with the servicesIn this case Mr.*** confirmed that the issue was resolved and he was happy with the service.Same information was provided to the credit card companyCredit Card Company also agreed with theiPC Help Desk.Mr*** credit card company has now refunded $to him and as a courtesy we will not respondback to the credit card company.***From: *** Sent: Wednesday, December 30, 8:AMTo: SupportSubject: Re: Confirmation RequestYes, I do agree with the terms of the services cited below. RJT---- Support wrote:> Hi ***,>> Greetings for the day!>> As per telephonic discussion below is the mentioned plan proposed.>> Duration: year technical support + years network security + regular servicing>> Machine covered: 1>> Issue : Popup , corruption , *** re-installation>> Amount to be charged : $USD>> Name on the Card: *** ** ***>> Card Type : ***>> Last four Digits of the card : ***>> Email address: ***>> Support Agent: ***>> Exten: ***>>>> Regards>> Support Team | iPC Helpdesk>> Contact Number: *** | Email: ***>> Website: *** | Working Hours: 9:00AM - 5:00PMESTKindly let me know if there are any questions.*** ***Ph: *** ***

We have now completed our investigationWe would like to inform you that the customer card was never chargedTypically, once a technician has identified an issue, it is explained to the customer and after an agreement is received in writing then that amount is put on hold on customer's credit
cardWe do not charge customer credit card until the issue is fixed As the issue was never resolved since Mr*** asked the technician to not work on the computerHence no charge was made to the customer's credit cardPlease see below that Mr*** had approved the held amount in writing below.In case, you are seeing a charge from iPC HelpDesk/AGKH.Net, kindly send us a copy of the credit card billing statement and we will make sure that it is refunded back to your credit card.Regards,*** *** *** From: *** *** Sent: Tuesday, May 3, 3:PMTo: SupportSubject: I agree"Lack of blessings come from unbelief not lack of devotion."***From: Support To: "***" Sent: Tuesday, May 3, 5:PMSubject: Confirmation RequestHi ***,Greetings for the day ...!As per telephonic discussion below is the mentioned For Years Security.Plan: Years *** *** Amount to be charged: $USD (including taxes)Card type - ***Name on the card - *** * ***Last four digits on the card - ***Email : - ***Payment gateway name: IPC Helpdesk / AGKH. Technician : *** ***Extn.: ***RegardsSupport Team | iPC HelpdeskContact Number: *** | Email: ***Website: www.ipchelpdesk.com | Working Hours: 9:00AM - 5:00PM EST iPCHelpDesk www.ipchelpdesk.com Disclaimer: iPCHelpDesk is an independent online technical support service provider company for third party products, brands and serviceThe brand names, images

Please note that *** *** has deducted the amount of $from our accountAt this point we do not have any money paid by the customer for our services.Regards,*** ***

I called a phone number that I thought was to *** Some "foreigner" answered the phone and pretended to be a *** tech I explained to him that I was having problems with downloading a *** product I had just purchased He told me that he had to log in to my mom's computer, because it was her computer we were working on He told me that it would be $for a technician fee At this point I did not agree He told me he can check to see what is wrong afterwards, he told me that there were infections on my computer and that they would get one of their technicians to clean it up He said it would only be $ He then said it would be hours before they finish cleaning off the infections In the mean time, I receive a *** email for a charge of $69.99....from a iPCHelpdesk, I did not authorize iPCHelpDesk to charge my card Nor was I made aware that there would be a charge of As a result, I want my *** money back from these low class Indians When did th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cancelled the same day and have their email saying they would not charge m credit card.their rep did work on my computer and erased everything causing major problems.he was an amateur.please make the refund and let us part as friends.this company can not be trusted to do what they say
Regards,
*** ***
R

January 11, 2017On April 11, 2015, Mr*** *** came online to our website http://www.ipchelpdesk.com/ and called us for resolving technical issues he was facing and purchased technical support services and one year *** anti-virus licenses for machinesPlease see enclosed email
authorization from Mr*** *** to charge his credit card in the amount of $In this email we clearly mentioned that 2 years *** Anti-virus Licenses (Year for each machine) were sold to customer and the same was also conveyed to customer telephonically at that time.However our official was trying multiple times to reach Mr*** *** regarding the subjected issue but on his registered number with us, but no one pithe callRegards,*** *** ***

Hi ***, As per the telephonic conversation in regards to Complain ID: *** *** took the Services for $149.99 on April 14, 2015, after which her computer was hijacked and bank accounts were compromised twice within a monthWe spoke to the *** * ***
about the complain as she took our services. So *** called us to cancel the Technical support with us on 30th-June-the said amount $149.99 had being credited back to her bank account and the services are now cancelledShe also confirmed that she haven't got any further issues with IPC helpdesk Kindly look at this and confirm if we need to take any further actions. Regards *** IPC Helpdesk , AGKH.INCContact Number: ***Email: ***Website: ***

This company sells you a three year contract for $for a Norton Security programHowever after months, I started getting a notification from Norton that my subscription was expiring or had expiredThis was on November 28, and it took IPC days to call me back and fix the problem When asked why it took so long to call me back I was told that when I called they were attending a funeral I had attempted times to get through them on that occasion and I was put on hold and then disconnected I went to their website and left them a message to call, that is when I got the funeral excuses On December 18, I called IPC for the exam same problem and got the same result I was put on hold and the line was disconnected On Monday, 12/19, I received all about 8:AM in response to message left on their website However, we were disconnected times while trying to fix the problem Having finally, be able to talk to someone, without being disconnected, everything he told me to on my computer, the computer enter would not connect or freeze up Also, the individual was very rude and acted like I was to stupid to follow his instruction I felt like he was treating me like child and being very disrespectful When I finally said that I had enough and that I wanted a refund, I was told that he would pass it on to their department that handled that and that would receive a call from them that day and that a more qualified technician would be calling This was around 9:AM and I went on their website again around 1:PM to leave another message I did receive an email from IPC saying that I needed to call them so that they could fix the problem, but not mention of the refund This morning, 12/20, received another phone call, from the same individual, wanting to fix the problem However, since they had not fixed the problem, went on Norton's website on 12/and purchased the program and I am not having any problems I informed the individual that all I wanted was a $refund, since I have had the program for months, and was told that that was handled by another department Yep, you guessed it I received an email with the following statement: "As discussed with you over phone , we will forward your request for refund to our billing team and we will update you soon....." This company needs to shut down since they can not deliver on their promise