IPC Help Desk

We have investigated the
reported issue and did not find any deceptive practices in our investigation
Mr[redacted] called the phone number listed on iPCHelpDesk website as
our number is not listed anywhere else except on iPCHelpDesk website
iPCHelpDesk clearly mentions that we are an independent tech support company
Below is the disclaimer from iPCHelpDesk website
"Disclaimer: iPCHelpDesk is an
independent online technical support service provider company for third party
products, brands and serviceThe brand names, images, trademarks, products and
services of third parties mentioned on this website are only for referential
purposes only and iPCHelpDesk has no affiliation with any of these third-party
companies unless such relationship is expressed specificallyThe services we
offer are also available on the website of the brand owner."
Furthermore, iPCHelpDesk
greetings clearly suggest that iPC Help Desk is a Tech Support company and it
does not mention [redacted] at all in
any way or formSo for Mr[redacted] to
assume that he was talking to [redacted] is completely absurd
Not only the agent who spent
over hour on phone with Mr[redacted]
explained that he was talking with a representative of iPCHelpDesk. Agent also sent below e-mail to authorize the
payment to resolve the issueEnclosed email clearly shows what services were
provided and agent worked for iPCHelpDesk.
Email clearly shows that Mr[redacted] was authorizing iPCHelpDesk to purchase
support servicesHe understood it clearly and responded that he agreed to the
terms
Finally, after every customer
issue resolution, each customer is handed over to a customer service manager to
make sure that the issue is resolved and they are happy with the servicesIn
this case Mr
[redacted] confirmed that the issue was resolved and he was happy with the
service. As to the refund, all customers requesting refunds are requested to send a mail confirming that they will not file for a chargeback for the next days otherwise company ends up refunding as well as paying to the customer through the chargebackMr[redacted] never sent such an email and filed a chargeback, which is now handled through his bank.Please do not hesitate to call
or write to me if there are any further questions
Regards,[redacted]
Ph: [redacted] ------------------------------------------------------[redacted]
<[redacted]>Reply all|To:Support;Fri 2/5/1:PMInboxYes I agree to the
services..[redacted]To:[redacted];Fri 2/5/1:PMHi [redacted],Greetings for the day ...!As per telephonic discussion below is
the mentioned plan proposed.Duration - Year SupportMachine covered - ( Windows )Issue - Install [redacted] for
year's in computer's & Complete Tune Up.Amount to be charged - $USD (
Time)Plan - Year supportName on the Card : [redacted]Card Type -[redacted] cardCard Number Last digit - [redacted]Email :: [redacted]Support Agent: [redacted]Extention:: [redacted] RegardsSupport Team | iPC HelpdeskContact Number: [redacted]
| Email: [redacted]
Website:www.ipchelpdesk.com | Working
Hours: 9:00AM - 5:00PM EST

As per our investigation, Mr. [redacted] took iPC Help Dsek Services for $149.99 for 1 year and we installed an Anti-Virus for $99.99. On May 13th, 2016, and also gave an email confirmation for the same, after which Mr. [redacted] was informed that once we finish our work we would call him...

back. As promised, we did call him back and phone was on voicemail. We then went ahead and left a note on his computer stating that the issue was resolved and he could call us back in-case needed.  In-regards to the claims made by Mr. [redacted] that we misled about our identity, the reply from Mr. [redacted] clearly states that he understood that the payment was going to iPC HelpDesk. The copy of the reply is attached below. According to the complaint made, we handed over the computer at  8:52 PM EST and post that he tried calling us on the same day and no one answered his call. The working hours for the support team are clearly mentioned on the confirmation email to which he replied. (Working Hours: 9:00AM - 5:00PM EST) . Now on May-17th 2016, Mr [redacted] made a call back within the working hours and wanted a cancellation of services on the grounds of misrepresentation and unavailability of the support representative. The customer was explained and given reasons for the unavailability to which he agreed and as a goodwill gesture a refund of $150 is already made on his credit card, to which he happily agreed. We also informed him that he would still be given the antivirus that he wanted on his computer.  The charge of $99.99 will be kept for the antivirus and services given to him.At this point we can not remove the antivirus as it is already used on his computer. If he wants we can make sure that Anti-Virus is installed. Kindly let me know if there are any questions.Regards,[redacted]From: [redacted] <[redacted]>Sent: Friday, May 13, 2016 12:49 PMTo: SupportSubject: Re: Confirmation Request Yes, I agree to the services and the payment of $249.98 USD to ipc helpdesk.I also understand this charge will be in 2 parts on my credit card statement which are as $149.99 USD and $99.99 USD. Sent: Friday, May 13, 2016 at 3:43 PMFrom: Support <[redacted]>To: "[redacted]" <[redacted]>Subject: Confirmation Request Hi [redacted],Greetings for the day ...!As per telephonic discussion below is the mentioned plan proposed.Plan:4 Year [redacted]1 time fix of system drivers1 time service36 tune up for the systemoptimization and clean up of the systemAmount to be charged: $249.99 USD (including taxes + Tech fees)Machine Covered : 3Card Type - [redacted]Name on the card : [redacted]Last 4 digits on the card: [redacted]Email : - [redacted]Payment [redacted] name: IPC Helpdesk / AGKH. Technician : [redacted]Extn.: [redacted] RegardsSupport Team | iPC HelpdeskContact Number: [redacted] | Email: [redacted]Website: www.ipchelpdesk.com | Working Hours: 9:00AM - 5:00PM EST

Hi [redacted],Thank you for informing us about the customer complain. This complaint #[redacted] had already being taken care off and find the reply of [redacted] in below email...

thread. Regards[redacted]    From: [redacted] [mailto:[redacted]] Sent:�...⇄ June 25, 2015 1:29 AMTo: [redacted]Subject: Re: Callback Request Thank you, [redacted], for contacting me.  At this time, I believe you have resolved the issues and addressed my concerns in an acceptable manner. Please let this email serve as notice to the Revdex.com that, at this time, I have no complaint against iPChelpdesk. Sincerely,[redacted]

January 11, 2017On April 11, 2015, Mr. [redacted] came online to our website http://www.ipchelpdesk.com/ and called us for resolving technical issues he was facing and purchased technical support services and one year [redacted] anti-virus licenses for 2 machines. Please see enclosed email...

authorization from Mr. [redacted] to charge his credit card in the amount of $399. In this email we clearly mentioned that 2 years [redacted] Anti-virus Licenses (1 Year for each machine) were sold to customer and the same was also conveyed to customer telephonically at that time.However our official was trying multiple times to reach Mr. [redacted] regarding the subjected issue but on his registered number with us, but no one pick-up the call. Regards,[redacted]