IPC Help Desk

As per our investigation, Mr*** took iPC Help Dsek Services for $for year and we installed an Anti-Virus for $On May 13th, 2016, and also gave an email confirmation for the same, after which Mr*** was informed that once we finish our work we would call him
backAs promised, we did call him back and phone was on voicemailWe then went ahead and left a note on his computer stating that the issue was resolved and he could call us back in-case needed In-regards to the claims made by Mr*** that we misled about our identity, the reply from Mr*** clearly states that he understood that the payment was going to iPC HelpDeskThe copy of the reply is attached belowAccording to the complaint made, we handed over the computer at 8:PM EST and post that he tried calling us on the same day and no one answered his callThe working hours for the support team are clearly mentioned on the confirmation email to which he replied(Working Hours: 9:00AM - 5:00PM EST) Now on May-17th 2016, Mr *** made a call back within the working hours and wanted a cancellation of services on the grounds of misrepresentation and unavailability of the support representativeThe customer was explained and given reasons for the unavailability to which he agreed and as a goodwill gesture a refund of $is already made on his credit card, to which he happily agreedWe also informed him that he would still be given the antivirus that he wanted on his computer The charge of $will be kept for the antivirus and services given to him.At this point we can not remove the antivirus as it is already used on his computerIf he wants we can make sure that Anti-Virus is installed. Kindly let me know if there are any questions.Regards,*** *** ***From: *** *** Sent: Friday, May 13, 12:PMTo: SupportSubject: Re: Confirmation Request Yes, I agree to the services and the payment of $USD to ipc helpdesk.I also understand this charge will be in parts on my credit card statement which are as $USD and $USD. Sent: Friday, May 13, at 3:PMFrom: Support To: "***" Subject: Confirmation Request Hi ***,Greetings for the day ...!As per telephonic discussion below is the mentioned plan proposed.Plan:Year *** *** ***time fix of system driverstime servicetune up for the systemoptimization and clean up of the systemAmount to be charged: $USD (including taxes + Tech fees)Machine Covered : 3Card Type - ***Name on the card : *** ***Last digits on the card: ***Email : - ***Payment *** name: IPC Helpdesk / AGKH. Technician : *** ***Extn.: *** RegardsSupport Team | iPC HelpdeskContact Number: *** | Email: ***Website: www.ipchelpdesk.com | Working Hours: 9:00AM - 5:00PM EST

We have now investigated the
reported issue and did not find any deceptive practices in our investigation
Mr*** called the phone
number listed on iPCHelpDesk website as our number is not listed anywhere else
except on iPCHelpDesk websiteiPCHelpDesk clearly mentions that we are an
independent tech support companyBelow is the disclaimer from iPCHelpDesk
website
“Disclaimer: iPCHelpDesk is an
independent online technical support service provider company for third party
products, brands and serviceThe brand names, images, trademarks, products and
services of third parties mentioned on this website are only for referential
purposes only and iPCHelpDesk has no affiliation with any of these third-party
companies unless such relationship is expressed specificallyThe services we
offer are also available on the website of the brand owner.”
Furthermore, iPCHelpDesk
greetings clearly suggest that iPC Help Desk is a Tech Support company and it
does not mention MacAfee at all in any way or formSo for Mr*** to assume
that he was talking to MacAfee is completely invalid
Not only the agent who spent
over hour on phone with Mr*** explained that he was talking with a
representative of iPCHelpDesk. Agent
also sent below e-mail to authorize the payment to resolve the issueEnclosed
email clearly shows what services were provided and agent worked for iPCHelpDesk
Email clearly shows that Mr
*** was authorizing iPCHelpDesk to purchase support servicesHe understood
it clearly and responded that he agreed to the terms
Finally, after every customer
issue resolution, each customer is handed over to a customer service manager to
make sure that the issue is resolved and they are happy with the servicesIn
this case Mr
*** confirmed that the
issue was resolved and he was happy with the service
Mr*** filed a chargeback with his credit card companySame information was provided
to the credit card companyCredit Card Company also agreed with the
iPCHelpDesk and denied Mr***'s chargeback request
Please do not hesitate to call
or write to me if there are any further questions
Regards,*** ***
Ph: *** ***-----------------------------------------------------------------------------...⇄ /> From: ***
Sent: Wednesday, December 30, 8:
AM
To: Support
Subject: Re: Confirmation Request
Yes, I do agree with the terms of the services
cited below RJT
---- Support
wrote:
> Hi
***,
>
> Greetings for the day!
>
> As per telephonic discussion below is the mentioned plan proposed.
>
> Duration: year technical support + years network security + regular
servicing
>
> Machine covered: 1
>
> Issue : Popup , corruption , *** re-installation
>
> Amount to be charged : $USD
>
> Name on the Card: *** ** ***
>
> Card Type : ***
>
> Last four Digits of the card : ***
>
> Email address: ***
>
> Support Agent: ***
>
> Exten: ***
>
>
>
> Regards
>
> Support Team | iPC Helpdesk
>
> Contact Number: *** | Email:
***
>
> Website: *** | Working Hours:
9:00AM - 5:00PM EST

IPC Help Desk,
Fixing my PC has been ' SP', with Follow through phone calls to clarify my issues to be tended to and to be sure that all was acceptable before terminating our session
If I had to leave the pc area and run-errands, they would resolve issues, call back, leave message and I'd call them back if I needed to I never needed to
I had only one unrelated PC issue w/ them that needed to be resolved and a single e-mail sent out explaining what had happened and IPC Help Desk Extended my Plan an Extra months on their DimeAs with any Service Inter-Net Company, there are some employees that are not as gracious as they should be and that can happen anywhere, anyplace, anytimeIn less than Hour, I received and e-mail and phone call telling me the Issue was resolved and they were giving me an Extra Year
I have had AT&T & HP on contract and had to wait hours at times and issues not resolved, w/IPC ( so-far ) it's been immediate service & resolutionI hope they stay in business and maintain their Highest of Standards for years to come

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
March 12,
Revdex.com of San Diego
Ms*** ***
Complaint
ID: *** Submitted: February 23,
Complaint Concerning Merchant: IPC HELPDESK (An AGKH.Net Company)
Date of Disputed Transaction: December 30, 2015 Amount in Dispute: $
Dear Ms***:
The complainants, husband and wife, are responding to the Revdex.com of San Diego’s e-mail
dated March 07, 2016. The following is a
rebuttal to the business IPC HELPDESK I (An AGKH.Net Company) and ***
***
1.
On December 30, 2015, an IPC HELPDESK
/AGKH representative implied throughout interactions with a party to this
complaint (the husband) that he was with *** during an attempt to correct
computer issues. In fact, when the
husband asked directly “Is this ***?”
The rep replied “Yes,***.” Upon conclusion of these interactions with
the AGKH representative, the husband and wife never received anything of value
from IPC HELPDESK (an AGKH.Net Company).
A link that had been installed for "tech support" and given to
the husband in an e-mail from “youritsupport desk.com” did not connect to
anything on the evening of December 30, 2015.
The husband and wife were unable to access their alleged account for
***, see any alleged detailed information about their plan, or check the
validity of their plan. In addition,
they were never advised of or about a cancellation policy at the time of
sale. They had no recourse or way to
cancel the alleged service provided by IPCHELPDESK after they discovered it was
not a *** service. After December 30,
they spent hours over several days working with the real *** company and
their employees to make sure that their computer functioned as it should have. One issue being that the authorized user for
the couple’s *** *** program account kept showing up as the name of
an AGKH's representative. *** did
confirm that what was sold to the husband and wife was “totally a scam."
On December 31, 2015, the complainant
wife entered into a “Dispute Process” with a representative of *** ***
(here after referred to as the Credit Card Company) and with a representative
of IPC HELPDESK (an AGKH.Net Company) in what was thought to be a good faith
discussion. The AGKH representative promised
to credit the account of the husband and wife after completing the dispute
process conversation with the wife and the Credit Card Company representative. The credit to their account was never
supplied within five to seven business days as promised. The husband and wife fulfilled AGKH’s request
which was to respond by e-mail as to why they wanted the service
cancelled. The wife responded by e-mail
as requested by AGKH on Thursday, December 31, 2015, that “We are cancelling
this service because we were misled and wish to receive a full refund of
$299.99.
The dispute process is still in
progress with the Credit Card Company counter to IPC HELPDESK(An AGKH.Net
Company)’s allegation that it is not
The
following is a synopsis of events as they transpired:
2.
On the evening of December 30, 2015,
the wife checked online the couple’s credit card account which is in her name
and the name of her husband She saw a charge from AGKH in the amount of
$299.99, and asked her husband what that was for The husband said that
the only charge in that amount from that date was for a *** ***
subscription he had signed up for that day.
Both parties became concerned, since they had not been aware the husband
was dealing with any company named AGKH
3.
Immediately that evening, the husband
tried a link that had been installed for "tech support" given to him in
an e-mail from “youritsupport desk.com” on December 30, 2015. This link did not connect to anything
The husband and wife were unable to
access their alleged account for ***, see alleged detailed information about
the plan, or check the validity of their plan.
It should be noted that none of the promised fixes by “youritsupportdesk/AGKH”
to the couple’s laptop computer worked at the close of December 30, 2015. There was no delineated way to cancel the
transaction
4.
The next morning, December 31, 2015,
the wife contacted *** at a number found online She spoke with a
representative and asked if a company by the name of AGKH was an agent or
acting as a representative for *** and explained that her husband had found
what he believed to be a phone number for *** online to ask about an issue
with the couple’s subscription, and that he subsequently had been sold a subscription
for $with technical support The *** representative checked and
stated that what was sold to the husband and wife was "totally a scam,"
and that we should call our bank directly and immediately to reverse the
charge
5.
Immediately, the wife called the Credit
Card Company on December 31, 2015, and spoke with a Credit Card Customer
Service Representative She explained
the whole situation to him He said that he would try to reach this
company, IPC HELPDESK (An AGKH.Net Company), and initiate a "dispute
process." He said that he would try to call her back by a specified
time that afternoon
6.
Early that afternoon, December 31,
2015, the Credit Card representative called back and stated that he had an AGKH
representative on hold. The Credit Card representative
spoke with the wife, and then came back on the line twice after talking to the AGKH
personHe said that the AGKH representative wanted to speak directly with the wife;
he did so with all three parties on the line and kept saying that our computer
would be unprotected The wife stated we would take care of that issue ourselves
The AGKH representative finally agreed to cancel the charge, but
wanted to send an email to the wife to which she and her husband would reply
with the exact reason of why they wanted to cancel the service The wife
did so by e-mail, saying they had been misled The AGKH representative
received the email. The representative spoke with the AGKH person and it was resolved that
iPC Helpdesk/ AGKH would credit the wife and husband’s account in five to seven
business days The man from AGKH hung up, and the Credit Card Representative
said that he hoped that would take care of this for the wife and her husband
7.
The wife and husband never received
the credit as promised by AGKH in the “dispute process” with Credit Card
Representative.
8.
The couple had to be on the phone
with *** to rectify computer issues created by IPC HELPDESK I (An AGKH.Net
Company) several times. One issue was
that the authorized user for their *** *** program account kept
showing up as the name of an AGKH's representative This occurred from December 30, until
rectified
9.
The couple thought that this
frustrating incident was behind them, but on January 15, 2016, AGKH had not yet
credited their account The wife checked with the Credit Card Company and
their representative stated that after days the refund issue should have
been resolved At this point, a dispute form was completed and submitted
The merchant then had calendar days to refund the money. The Credit Card Representative told the wife
that she should keep the email saying why we discontinued the service At
that point, the process could go on for another days
10. On February 16, 2016, a letter was received from the Credit Card
Company stating that AGKH had "provided information to support the
transaction." The documentation consisted of what the husband had
agreed to on December 30, when he thought he was dealing with ***.
11. In conclusion, the AGKH representative had implied throughout
interactions on December 30, that he was with ***. We never received anything of value from IPC
HELPDESK (an AGKH.Net Company). We spent
hours and several days working with the real *** company and their employees
to make sure our computer functioned as it should days after December 30, 2015. We
were never advised of or about a cancellation policy at the time of sale. We had no recourse or way to cancel the
alleged service provided by IPCHELPDESK after we discovered it was not a ***
service
12. In addition, a letter dated January 27, 2016, from AGKH Inc.’s
*** *** states that “we never received any other further communication
from the customer directly.” This is a
statement. The wife responded by
e-mail as requested by AGKH on Thursday, December 31, 2015, that “We are
cancelling this service because we were misled and wish to receive a full
refund of $299.99.”
Attachment: e-mail regarding Refund/Credit to Credit Card
Account with IPC HELPDESK (an AGKH.Net Company)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As we mentioned in our first response to Mr***'s complaint, Mr*** called the phone number listedon iPCHelpDesk website as our number is not listed anywhere else except on iPCHelpDesk website.iPCHelpDesk clearly mentions that we are an independent tech support company on every page.Enclosed is the disclaimer from iPCHelpDesk website.“Disclaimer: iPCHelpDesk is an independent online technical support service provider company for thirdparty products, brands and serviceThe brand names, images, trademarks, products and services ofthird parties mentioned on this website are only for referential purposes only and iPCHelpDesk has noaffiliation with any of these third-party companies unless such relationship is expressed specificallyTheservices we offer are also available on the website of the brand owner.”Furthermore, iPCHelpDesk greetings clearly suggest that iPC Help Desk is a Tech Support company andit does not mention *** at all in any way or formSo for Mr*** to assume that he was talking to*** is completely untrue.Not only the agent who spent over hour on phone with Mr*** explained that he was talking with arepresentative of iPCHelpDesk. Agent also sent below e-mail to authorize the payment to resolve theissueBelow email clearly shows what services were provided and he worked for iPCHelpDesk.It clearly shows that Mr*** was authorizing iPCHelpDesk to purchase support servicesHeunderstood it clearly and responded that he agreed to the terms.Finally, after every customer issue resolution, each customer is handed over to a customer servicemanager to make sure that the issue is resolved and they are happy with the servicesIn this case Mr.*** confirmed that the issue was resolved and he was happy with the service.Same information was provided to the credit card companyCredit Card Company also agreed with theiPC Help Desk.Mr*** credit card company has now refunded $to him and as a courtesy we will not respondback to the credit card company.***From: *** Sent: Wednesday, December 30, 8:AMTo: SupportSubject: Re: Confirmation RequestYes, I do agree with the terms of the services cited below. RJT---- Support wrote:> Hi ***,>> Greetings for the day!>> As per telephonic discussion below is the mentioned plan proposed.>> Duration: year technical support + years network security + regular servicing>> Machine covered: 1>> Issue : Popup , corruption , *** re-installation>> Amount to be charged : $USD>> Name on the Card: *** ** ***>> Card Type : ***>> Last four Digits of the card : ***>> Email address: ***>> Support Agent: ***>> Exten: ***>>>> Regards>> Support Team | iPC Helpdesk>> Contact Number: *** | Email: ***>> Website: *** | Working Hours: 9:00AM - 5:00PMESTKindly let me know if there are any questions.*** ***Ph: *** ***

Today I recieved a call from ipchelpdesk. After a heated 30-minute conversation with someone called ***, while *** from the second company was talking to them separately. He decided to refund my $99.99, if I would remove my complaint, though he pretty much accused me of stealing. *** had apparently already convinced them to return the money. I have recieved an email from them stating they were refunding the $99.99, even though I still haven"t recieved the initial $149.00. Why it takes longer to refund money than it does to take money is an issue. At this time we probably can consider this issue resolved. But, don't call me for any reccomendations!3w4e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On 5/'13/*** *** told me to write down contact numbers, and Customer ID numbers
. He never told me about operating hours. I had already paid $for *** *** ***, so how can they charge me extra for something that was already installed on my computer!

We have investigated the
reported issue and did not find any deceptive practices in our investigation
Mr***
*** called the phone number listed on iPCHelpDesk website as
our number is not listed anywhere else except on iPCHelpDesk website
iPCHelpDesk clearly mentions that we are an independent tech support company
Below is the disclaimer from iPCHelpDesk website
“Disclaimer: iPCHelpDesk is an
independent online technical support service provider company for third party
products, brands and serviceThe brand names, images, trademarks, products and
services of third parties mentioned on this website are only for referential
purposes only and iPCHelpDesk has no affiliation with any of these third-party
companies unless such relationship is expressed specificallyThe services we
offer are also available on the website of the brand owner.”
Furthermore, iPCHelpDesk
greetings clearly suggest that iPC Help Desk is a Tech Support company and it
does not mention *** at all in
any way or formSo for Mr*** *** to
assume that he was talking to *** is completely absurd
Not only the agent who spent
over hour on phone with Mr*** ***
explained that he was talking with a representative of iPCHelpDesk. Agent also sent below e-mail to authorize the
payment to resolve the issueEnclosed email clearly shows what services were
provided and agent worked for iPCHelpDesk.
Email clearly shows that Mr*** *** was authorizing iPCHelpDesk to purchase
support servicesHe understood it clearly and responded that he agreed to the
terms
Finally, after every customer
issue resolution, each customer is handed over to a customer service manager to
make sure that the issue is resolved and they are happy with the servicesIn
this case Mr
*** confirmed that the issue was resolved and he was happy with the
service. As to the refund, all customers requesting refunds are requested to send a mail confirming that they will not file for a chargeback for the next days otherwise company ends up refunding as well as paying to the customer through the chargebackMr*** never sent such an email and filed a chargeback, which is now handled through his bank.Please do not hesitate to call
or write to me if there are any further questions
Regards,*** ***
Ph: *** *** ------------------------------------------------------***
Reply all|To:Support;Fri 2/5/1:PMInboxYes I agree to the
services..*** ***To:***;Fri 2/5/1:PMHi ***,Greetings for the day ...!As per telephonic discussion below is
the mentioned plan proposed.Duration - Year SupportMachine covered - ( Windows )Issue - Install *** for
year's in computer's & Complete Tune Up.Amount to be charged - $USD (
Time)Plan - Year supportName on the Card : ***
***Card Type -*** cardCard Number Last digit - ***Email :: ***Support Agent: *** ***Extention:: *** RegardsSupport Team | iPC HelpdeskContact Number: ***
| Email: ***
Website:www.ipchelpdesk.com | Working
Hours: 9:00AM - 5:00PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cancelled the same day and have their email saying they would not charge m credit card.their rep did work on my computer and erased everything causing major problems.he was an amateur.please make the refund and let us part as friends.this company can not be trusted to do what they say
Regards,
*** ***
R

On May 13, I tried to buy *** *** *** for my computer After installing it on my computer, my problem was not resolved So thinking I was calling their customer service I let these people tell me That I needed to have Corrupt files on my PC removed before it could be fixed by *** *** X*** I was told this would take 60-minutes, and cost $for service, and $my four years of *** protection Five hours later the Technician released my computer to me at 8;Pm EST After rebooting my computer I still had the same problem I called their phone number three times, and the message said, hold for the next operator, then dropped to a dial tone I called what I thought was a *** support Number, and finally found out I was dealing with third party companies This new outfit said *** would not fix my type of problem I agreed to let them fix it and they did!
On 5/14/I tried once again to call Ipchelpdesk at *** with no luck!

On December 30, 2015, I looked up the phone number for *** *** on the internet, because we had questions about our contract I dialed what appeared to be that company's number, and reached the "helpdesk." What followed was a misrepresentation of this company's identity The company's representative took control of my computer, said that there were issues that could be solved by a reinstallation of *** *** program and that a 1-year contract with tech support would cost $ Although that cost seemed high, I agreed However, that evening my wife was reviewing our credit card charges and saw that $was being billed by AGKH and asked me about it I told her that was the amount I paid to *** but did not know anything about AGKH The next morning, she called *** to ask if AGKH was an agent or representative of *** The *** customer service representative, ***, returned after speaking with her supervisor and said that the company was a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I was promised a TEN-YEAR license for *** Total Security and a FIVE-YEAR license for *** Antivirus,
Both expired in days and I cannot get iPC to respond to any communication
In addition, their support did not fix the printer or system issues I employed them to fix I ended up using my own internet research and my local phone company instead
I want a full refund of my $400, but as they won't respond, I cannot even request it

We have now completed our investigationWe would like to inform you that the customer card was never chargedTypically, once a technician has identified an issue, it is explained to the customer and after an agreement is received in writing then that amount is put on hold on customer's credit
cardWe do not charge customer credit card until the issue is fixed? As the issue was never resolved since Mr*** asked the technician to not work on the computerHence no charge was made to the customer's credit cardPlease see below that Mr*** had approved the held amount in writing below.In case, you are seeing a charge from iPC HelpDesk/AGKH.Net, kindly send us a copy of the credit card billing statement and we will make sure that it is refunded back to your credit card.Regards,*** *** ***? From: *** *** Sent: Tuesday, May 3, 3:PMTo: SupportSubject: I agree"Lack of blessings come from unbelief not lack of devotion."***From: Support To: "***" ? Sent: Tuesday, May 3, 5:PMSubject: Confirmation RequestHi ***,Greetings for the day ...!As per telephonic discussion below is the mentioned For Years Security.Plan: Years *** ***? Amount to be charged: $USD (including taxes)Card type - ***Name on the card - *** * ***Last four digits on the card - ***Email : - ***Payment gateway name: IPC Helpdesk / AGKH.? Technician : *** ***Extn.: ***RegardsSupport Team |? iPC HelpdeskContact Number: *** |? Email: ***Website: www.ipchelpdesk.com? |? Working Hours: 9:00AM? - 5:00PM EST ? ? iPCHelpDesk www.ipchelpdesk.com Disclaimer: iPCHelpDesk is an independent online technical support service provider company for third party products, brands and serviceThe brand names, images

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On? 5/'13/*** *** told me to write down contact numbers, and Customer ID numbers
.? He never told me about operating hours.? I had already paid $for *** *** ***, so how can they charge me extra for something that was already installed on my computer!

We have now investigated the
reported issue and did not find any deceptive practices in our investigation
Mr*** called the phone
number listed on iPCHelpDesk website as our number is not listed anywhere else
except on iPCHelpDesk websiteiPCHelpDesk clearly mentions that we are an
independent tech support companyBelow is the disclaimer from iPCHelpDesk
website
“Disclaimer: iPCHelpDesk is an
independent online technical support service provider company for third party
products, brands and serviceThe brand names, images, trademarks, products and
services of third parties mentioned on this website are only for referential
purposes only and iPCHelpDesk has no affiliation with any of these third-party
companies unless such relationship is expressed specificallyThe services we
offer are also available on the website of the brand owner.”
Furthermore, iPCHelpDesk
greetings clearly suggest that iPC Help Desk is a Tech Support company and it
does not mention MacAfee at all in any way or formSo for Mr*** to assume
that he was talking to MacAfee is completely invalid
Not only the agent who spent
over hour on phone with Mr*** explained that he was talking with a
representative of iPCHelpDesk.? Agent
also sent below e-mail to authorize the payment to resolve the issueEnclosed
email clearly shows what services were provided and agent worked for iPCHelpDesk
Email clearly shows that Mr
*** was authorizing iPCHelpDesk to purchase support servicesHe understood
it clearly and responded that he agreed to the terms
Finally, after every customer
issue resolution, each customer is handed over to a customer service manager to
make sure that the issue is resolved and they are happy with the servicesIn
this case Mr
*** confirmed that the
issue was resolved and he was happy with the service
Mr*** filed a chargeback with his credit card companySame information was provided
to the credit card companyCredit Card Company also agreed with the
iPCHelpDesk and denied Mr***'s chargeback request
Please do not hesitate to call
or write to me if there are any further questions
Regards,*** ***
Ph: *** ***-----------------------------------------------------------------------------...⇄ /> From: ***
?
Sent: Wednesday, December 30, 8:
AM?
To: Support?
Subject: Re: Confirmation Request?
Yes, I do agree with the terms of the services
cited below? RJT?
---- Support
wrote:?
> Hi
***,?
>?
> Greetings for the day!?
>?
> As per telephonic discussion below is the mentioned plan proposed.?
>?
> Duration: year technical support + years network security + regular
servicing?
>?
> Machine covered: 1?
>?
> Issue : Popup , corruption , *** re-installation?
>?
> Amount to be charged : $USD?
>?
> Name on the Card: *** ** ***?
>?
> Card Type : ***?
>?
> Last four Digits of the card : ***?
>?
> Email address: ***?
>?
> Support Agent: ***?
>?
> Exten: ***?
>?
>?
>?
> Regards?
>?
> Support Team | iPC Helpdesk?
>?
> Contact Number: *** | Email:
***?
>?
> Website:? *** | Working Hours:
9:00AM - 5:00PM EST?

Today I recieved a call from ipchelpdesk.? After a heated 30-minute conversation with someone called ***, while *** from the second company was talking to them separately.? He decided to refund my $99.99, if I would remove my complaint, though he pretty much accused me of stealing.? *** had apparently already convinced them to return the money.? I have recieved an email from them stating they were refunding the $99.99, even though I still haven"t recieved the initial $149.00.? Why it takes longer to refund money than it does to take money is an issue.? At this time we probably can consider this issue resolved.? But, don't call me for any reccomendations!3w4e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
March 12, 2016
Revdex.com of San Diego
Ms. [redacted]
Complaint
ID:  [redacted]   Submitted: February 23,
2016
Complaint Concerning Merchant: IPC HELPDESK (An AGKH.Net Company)
Date of Disputed Transaction: December 30, 2015   Amount in Dispute: $299.99
Dear Ms. [redacted]:
The complainants, husband and wife, are responding to the Revdex.com of San Diego’s e-mail
dated March 07, 2016.  The following is a
rebuttal to the business IPC HELPDESK I (An AGKH.Net Company) and [redacted]
[redacted].
1.     
On December 30, 2015, an IPC HELPDESK
/AGKH representative implied throughout interactions with a party to this
complaint (the husband) that he was with [redacted] during an attempt to correct
computer issues.  In fact, when the
husband asked directly “Is this [redacted]?” 
The rep replied “Yes,[redacted].”   Upon conclusion of these interactions with
the AGKH representative, the husband and wife never received anything of value
from IPC HELPDESK (an AGKH.Net Company). 
A link that had been installed for "tech support" and given to
the husband in an e-mail from “youritsupport desk.com” did not connect to
anything on the evening of December 30, 2015. 
The husband and wife were unable to access their alleged account for
[redacted], see any alleged detailed information about their plan, or check the
validity of their plan.  In addition,
they were never advised of or about a cancellation policy at the time of
sale.  They had no recourse or way to
cancel the alleged service provided by IPCHELPDESK after they discovered it was
not a [redacted] service.  After December 30,
they spent hours over several days working with the real [redacted] company and
their employees to make sure that their computer functioned as it should have.  One issue being that the authorized user for
the couple’s [redacted] program account kept showing up as the name of
an AGKH's representative.  [redacted] did
confirm that what was sold to the husband and wife was “totally a scam."
 
On December 31, 2015, the complainant
wife entered into a “Dispute Process” with a representative of [redacted]
(here after referred to as the Credit Card Company) and with a representative
of IPC HELPDESK (an AGKH.Net Company) in what was thought to be a good faith
discussion.  The AGKH representative promised
to credit the account of the husband and wife after completing the dispute
process conversation with the wife and the Credit Card Company representative.  The credit to their account was never
supplied within five to seven business days as promised.  The husband and wife fulfilled AGKH’s request
which was to respond by e-mail as to why they wanted the service
cancelled.  The wife responded by e-mail
as requested by AGKH on Thursday, December 31, 2015, that “We are cancelling
this service because we were misled and wish to receive a full refund of
$299.99. 
The dispute process is still in
progress with the Credit Card Company counter to IPC HELPDESK(An AGKH.Net
Company)’s allegation that it is not.
The
following is a synopsis of events as they transpired:
2.     
On the evening of December 30, 2015,
the wife checked online the couple’s credit card account which is in her name
and the name of her husband.  She saw a charge from AGKH in the amount of
$299.99, and asked her husband what that was for.  The husband said that
the only charge in that amount from that date was for a [redacted]
subscription he had signed up for that day. 
Both parties became concerned, since they had not been aware the husband
was dealing with any company named AGKH.  
3.     
Immediately that evening, the husband
tried a link that had been installed for "tech support" given to him in
an e-mail from “youritsupport desk.com” on December 30, 2015.  This link did not connect to anything.
 The husband and wife were unable to
access their alleged account for [redacted], see alleged detailed information about
the plan, or check the validity of their plan. 
It should be noted that none of the promised fixes by “youritsupportdesk/AGKH”
to the couple’s laptop computer worked at the close of December 30, 2015.  There was no delineated way to cancel the
transaction.
4.     
The next morning, December 31, 2015,
the wife contacted [redacted] at a number found online.  She spoke with a
representative and asked if a company by the name of AGKH was an agent or
acting as a representative for [redacted] and explained that her husband had found
what he believed to be a phone number for [redacted] online to ask about an issue
with the couple’s subscription, and that he subsequently had been sold a subscription
for $299.99 with technical support.  The [redacted] representative checked and
stated that what was sold to the husband and wife was "totally a scam,"
 and that we should call our bank directly and immediately to reverse the
charge.  
5.     
Immediately, the wife called the Credit
Card Company on December 31, 2015, and spoke with a Credit Card Customer
Service Representative.  She explained
the whole situation to him.  He said that he would try to reach this
company, IPC HELPDESK (An AGKH.Net Company), and initiate a "dispute
process."  He said that he would try to call her back by a specified
time that afternoon.
6.     
Early that afternoon, December 31,
2015, the Credit Card representative called back and stated that he had an AGKH
representative on hold.  The Credit Card representative
spoke with the wife, and then came back on the line twice after talking to the AGKH
person. He said that the AGKH representative wanted to speak directly with the wife;
he did so with all three parties on the line and kept saying that our computer
would be unprotected.  The wife stated we would take care of that issue ourselves.
 The AGKH representative finally agreed to cancel the charge, but
wanted to send an email to the wife to which she and her husband would reply
with the exact reason of why they wanted to cancel the service.  The wife
did so by e-mail, saying they had been misled.  The AGKH representative
received the email.  The representative spoke with the AGKH person and it was resolved that
iPC Helpdesk/ AGKH would credit the wife and husband’s account in five to seven
business days.  The man from AGKH hung up, and the Credit Card Representative
said that he hoped that would take care of this for the wife and her husband.  
7.     
The wife and husband never received
the credit as promised by AGKH in the “dispute process” with Credit Card
Representative. 
8.     
The couple had to be on the phone
with [redacted] to rectify computer issues created by IPC HELPDESK I (An AGKH.Net
Company) several times.  One issue was
that the authorized user for their [redacted] program account kept
showing up as the name of an AGKH's representative.  This occurred from December 30, 2015 until
rectified.  
9.     
The couple thought that this
frustrating incident was behind them, but on January 15, 2016, AGKH had not yet
credited their account.  The wife checked with the Credit Card Company and
their representative stated that after 15 days the refund issue should have
been resolved.  At this point, a dispute form was completed and submitted.
 The merchant then had 15 calendar days to refund the money.  The Credit Card Representative told the wife
that she should keep the email saying why we discontinued the service.  At
that point, the process could go on for another 90 days.  
10.  On February 16, 2016, a letter was received from the Credit Card
Company stating that AGKH had "provided information to support the
transaction."  The documentation consisted of what the husband had
agreed to on December 30, 2015 when he thought he was dealing with [redacted]. 
11.  In conclusion, the AGKH representative had implied throughout
interactions on December 30, 2015 that he was with [redacted].  We never received anything of value from IPC
HELPDESK (an AGKH.Net Company).  We spent
hours and several days working with the real [redacted] company and their employees
to make sure our computer functioned as it should days after December 30, 2015.   We
were never advised of or about a cancellation policy at the time of sale.  We had no recourse or way to cancel the
alleged service provided by IPCHELPDESK after we discovered it was not a [redacted]
service.
12.  In addition, a letter dated January 27, 2016, from AGKH Inc.’s
[redacted] states that “we never received any other further communication
from the customer directly.”  This is a
false statement.  The wife responded by
e-mail as requested by AGKH on Thursday, December 31, 2015, that “We are
cancelling this service because we were misled and wish to receive a full
refund of $299.99.”
Attachment:  e-mail regarding Refund/Credit to Credit Card
Account with IPC HELPDESK (an AGKH.Net Company)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]