Islands Animal Clinic

April 28, John E Chopan Trumbull Ct Newtown PA ear John, Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the Dr Seuss & His Friends Reading ProgramThe order was placed through our website, on March 23, 2014.The introductory package was shipped on 3/24/and the Discovery card ending in was charged $The first subsequent shipment was shipped on 4/11/and the credit card was charged $A refund in the amount of $ was credit to the card on 4/28/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, Pamela Regan [email protected]

September 13, [redacted] Dear [redacted] Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matterThe account number [redacted] is for the [redacted] The order was placed on a third party web site, on July 12, at 9:A.MThe introductory package was shipped on 7/14/and the Master card ending in was charged $The 1st subsequent shipment was shipped on 8/1/and the card was charged $The 2nd subsequent shipment was shipped on 8/22/and the card was charged $On 9/13/the card has been refunded a total of $Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at 1- [redacted] , Monday –Friday, 8:a.mto 5:p.mEastern Standard TimeI will be happy to assist youSincerely, [redacted]

[redacted] Dear ***, Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the [redacted] of [redacted] [redacted] The order was placed on our Web Site, on November 18, 2014.The introductory package was shipped on 11/8/and the [redacted] *** ending in *** was charged $The first subsequent shipment was shipped on 12/7/ and the credit card was charged $A refund in the amount of $was credit to the card on 12/29/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted] ***

October 3, Revdex.com [redacted] Re: Case No [redacted] : Dear Ms [redacted] : [redacted] This letter is in response to your recent correspondence regarding Ms [redacted] [redacted] *** is a publishing company which creates a variety of products; however, we do not have any [redacted] collections A search of our records confirms that [redacted] is not enrolled in any of our collections If I can be of further assistance, you may contact me at ###-###-#### Sincerely, [redacted] *** [redacted] cc: [redacted] [redacted] [redacted] ***

July 22, [redacted] Dear ***, Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the [redacted] Program The order was placed on a third party Web Site, on May 1, 2014.The introductory package was shipped on 5/2/and the Visa card ending in was charged $ The first subsequent shipment was shipped on 5/20/and the credit card was charged $The 2nd Subsequent shipment was shipped on 6/10/ and the card was charge $The 3rd subsequent shipment was shipped on 7/1/and the card was charged $A refund in the amount of $ was credit to the card on 7/21/ Account number [redacted] is for the [redacted] Supplement Program, which was a supplement to the [redacted] My First Books of Letters preview letter was shipped on 6/12/and the shipment was shipped on 7/10/for $and the card was charged $ A refund in the amount of $was credit to the card on 7/21/ Please be assured that the accounts have been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted] [email protected]

I spoke with ***, today We have not received the books back at our warehouse as of today 10/16/I have refunded her the money she has paid for these shipments and cleared her account I Believe she is satisfied

March 29, T [redacted] Dear [redacted] Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the DrSeuss & His Friends ProgramThe order was placed on our web site, on March 8, 2016.The introductory package was shipped on 3/9/and the Visa card ending in was charged $The first subsequent shipment was shipped on 3/27/and the credit card was charged $A refund in the amount of $was credit to the card on 3/28/I have also refunded the card $on 3/29/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted]

July 31, [redacted] Dear [redacted] , Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the DrSeuss & His Friends ProgramThe order was placed on a third party Web Site, on May 27, 2014.The introductory package was shipped on 5/28/and the *** card ending in *** was charged $The first subsequent shipment was shipped on 6/15/ and the credit card was charged $The 2nd Subsequent shipment was shipped on 7/6/and the card was charge $A refund in the amount of $was credit to the card on 7/31/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted]

February 3, [redacted] Dear***, Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the*** [redacted] Program The order was placed on our Web Site, on November 12, 2014.The introductory package was shipped on 11/12/and the [redacted] card ending in [redacted] was charged $The first subsequent shipment was shipped on 11/30/and the credit card was charged $19.94.The second subsequent shipment was shipped on 12/and the credit card was charged $The Third subsequent shipment was shipped on 1/and the credit card was charged $The fourth subsequent shipment was shipped on 1/30/and the credit card was charged $19.95.The fifth subsequent shipment was shipped on 2/1/and the credit card was charged $ A refund in the amount of $ was credit to the card on 2/3/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted]

October 27, Megan King Emerald Crest Court Youngsville NC Dear Megan, Your correspondence with the Revdex.com Office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter Our records indicate an order was placed online for the Dr Seuss & His Friends Program one of our children’s book clubsThe order was placed through an offer made available on a third party web site IP Address 75.189.240.43, on March 18, at 1:P.M., on this date the online order form was properly completed, using the following information Megan King [redacted] ** [redacted] Phone ###-###-#### [email protected] The introductory shipment was shipped on 2/20/and the Visa card ending in was charged $The credit card was refunded $on 3/27/ We are very sorry to learn this was not a valid order Please be assured your account has been canceled, reflecting a zero balance You should no longer receive any E-mails from Early Moments Thank you for giving us the opportunity to respond to your concernIf there is anything further we can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, Pamela Regan [email protected]

February 24, [redacted] [redacted] *** Dear***, Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the [redacted] ProgramThe order was placed on our Web Site, on September 30, 2014.The introductory package was shipped on 9/30/and the [redacted] card ending in [redacted] was charged $The first subsequent shipment was shipped on 10/18/and the credit card was charged $19.94.The second subsequent shipment was shipped on 11/8/and the credit card was charged $The Third subsequent shipment was shipped on 1/15/and the credit card was charged $The fourth subsequent shipment was shipped on 2/5/and the credit card was charged $19.94.The fifth subsequent shipment was shipped on 2/17/and the credit card was charged $ A refund in the amount of $was credit to the card on file on 2/24/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at [redacted] , Monday – Friday, 8:a.mto 5:p.mEastern Standard TimeI will be happy to assist youSincerely, [redacted]

I signed up in March from a flyer advertising the [redacted] books free just pay the shipping and handlingIt did not state it was a subscription service or the need to cancel if you did not wish to continue to be billedWhen I saw a random charge on my credit card in April I was scratching my head for days till this thing arrived in the mail againSo I immediately went online and *thought [redacted] I cancelled my subscriptionCome June I received another one! Went back online looking to cancel again or for anythingAttempted to review my billing information but they put black writing in a black box! Can I say least helpful "security" measure everWhen I finally talked to the woman on the phone turns out they've already shipped yet another "featured promotion" and I will be billed for that tooApparently that was in an email that I NEVER receivedOh and I find out there is no way to cancel the account onlineThe whole thing really seems really dishonest to meIf you were upfront about your service you wouldn't need to trick people into surprise subscriptions and "bonus" shipments they never expected

Dear [redacted] Your correspondence with the RevDex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter. The account number... [redacted] is for the [redacted] . The order was placed through a third parties Web Site, on July 14, 2014.The introductory package was shipped on 7/14/14 and the *** card ending in [redacted] was charged $4.20.The first subsequent shipment was shipped on 8/2/14 and the credit card was charged $20.14. A refund in the amount of $20.14 was credit to the card on 8/21/14. The account number [redacted] is for the [redacted] . The order was through a third parties Web Site, on July 1, 2014.The introductory package was shipped on 7/1/14 and the *** card ending in *** was charged $1.00.The first subsequent shipment was shipped on 7/19/14 and the credit card was charged $20.14. The 2nd Subsequent shipment was shipped on 8/20/14 and the card was charge $20.14. A refund in the amount of $40.28 was credit to the card on 8/21/14. Please be assured that both accounts have been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, [redacted]

December 16, [redacted] Dear [redacted] , Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the [redacted] ProgramThe order was placed on 3rd Party Web Site, on November 7, 2014.The introductory package was shipped on 11/8/and the [redacted] *** ending in *** was charged $The first subsequent shipment was shipped on 12/6/ and the credit card was charged $A refund in the amount of $was credit to the card on 12/16/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted]

August 28, [redacted] Dear ***, Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the [redacted] The order was placed on our Web Site, on August 8, 2014.The introductory package was shipped on 8/9/and the *** card ending in [redacted] was charged $ The first subsequent shipment was shipped on 8/27/and the credit card was charged $A refund in the amount of $was credit to the card on 8/28/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8: a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted]

May 26, 2016 [redacted] Your correspondence with the RevDex.com office has been forwarded to my attention. I apologize for any... misunderstanding and hope this letter will help clarify the matter. The account number [redacted] The order was placed on our web site, on May 22, 2016.The introductory package was shipped on 5/23/16 and the [redacted] card ending in [redacted] was charged $13.34. A refund in the amount of $7.49 was credit to the card on 5/25/16. The $7.49 was charged for the bonus book [redacted] Please be assured that the account has been canceled, and no further shipments will be sent to the home. Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you. Sincerely, Pamela R [redacted]

March 3, [redacted] Dear [redacted] Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter The account number [redacted] is for the [redacted] ProgramThe order was placed on our Web Site, on January 6, 2015.The introductory package was shipped on 1/6/and the [redacted] card ending in [redacted] was charged $The first subsequent shipment was shipped on 11/24/and the credit card was charged $18.96.The second subsequent shipment was shipped on 2/14/and the credit card was charged $A refund in the amount of $was credit to the card on 3/2/ Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at [redacted] , Monday – Friday, 8:a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely, [redacted]

November 10, [redacted] Dear [redacted] Your correspondence with the Revdex.com office has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matterThe account number 197421027-is for the [redacted] The order was placed on a third party web site, on July 23, The introductory package was shipped on 7/25/and the Visa card ending in was charged $The 1st subsequent shipment was shipped on 11/and the card was charged $On 10/10/the card has been refunded $Please be assured that the account has been canceled, and no further shipments will be sent to the home Thank you for giving us the opportunity to respond to your concernIf there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:a.mto 5:p.mEastern Standard TimeI will be happy to assist youSincerely, Pamela R [redacted]

July 17, R [redacted] Dear [redacted] Your correspondence with the Revdex.com has been forwarded to my attentionI apologize for any misunderstanding and hope this letter will help clarify the matter I apologize for any confusion regarding our book club programI would like to speak to you personaly about the two accounts you had with us and see if there is anything further I can do to help clarify any further misunderstanding Thank you for giving us the opportunity to respond to your concernPlease contact me toll- free at 1-###-###-####, Monday – Friday, 8:a.mto 5:p.mEastern Standard TimeI will be happy to assist you Sincerely: Sincerely, [redacted]

I had the entire collection of DrSeuss via this company when it was known as ***, and I did not have any problems at all with them the entire time we did business I was very satisfied with the product, the price, the customer service, and everything else involved in the transactions As a result of my previous experience, I plan on continuing to do business with the company that (unfortunately) bought them out