Islands Animal Clinic

May 26, 2016
 
[redacted]
Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any...

misunderstanding and hope this letter will help clarify the matter.
The account number [redacted] The order was placed on our web site, on May 22, 2016.The introductory package was shipped on 5/23/16 and the [redacted] card ending in [redacted] was charged $13.34. A refund in the amount of $7.49 was credit to the card on 5/25/16.
The $7.49 was charged for the bonus book [redacted]
Please be assured that the account has been canceled, and no further shipments will be sent to the home.
Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
Pamela R[redacted]

Won't take a prepaid debit card for, $ 1.06. Really? It's not$106.00 it's $1.06 come on !

February 3, 2015
 [redacted]
 
Dear[redacted],
 Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
 The account number [redacted] is for the[redacted] Program.
The order was placed on our Web Site, on November 12, 2014.The introductory
package was shipped on 11/12/14 and the [redacted] card ending in [redacted] was
charged $12.47. The first subsequent shipment was shipped on 11/30/14 and the
credit card was charged $19.94.The second subsequent shipment was shipped on
12/21 and the credit card was charged $19.95. The Third subsequent shipment was
shipped on 1/11 and the credit card was charged $18.94. The fourth subsequent
shipment was shipped on 1/30/15 and the credit card was charged $19.95.The fifth
subsequent shipment was shipped on 2/1/15 and the credit card was charged
$19.95.  A refund in the amount of $98.70
was credit to the card on 2/3/15.
 Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
  Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
 Sincerely,
 
[redacted]

March 29, 2016
T[redacted]
Dear [redacted]  
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the Dr. Seuss &
His Friends Program. The order was placed on our web site, on March 8, 2016.The
introductory package was shipped on 3/9/16 and the Visa card ending in 5801 was
charged $9.93. The first subsequent shipment was shipped on 3/27/16 and the
credit card was charged $21.96. A refund in the amount of $21.96 was credit to
the card on 3/28/16. I have also refunded the card $25.00 on 3/29/16
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]

July 31, 2014
[redacted] [redacted]
Dear [redacted],
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the Dr. Seuss &
His Friends Program. The order was placed on a third party Web Site, on May 27,
2014.The introductory package was shipped on 5/28/14 and the [redacted] card ending
in [redacted] was charged $8.94. The first subsequent shipment was shipped on 6/15/14
and the credit card was charged $18.96. The 2nd Subsequent shipment
was shipped on 7/6/14 and the card was charge $18.96. A refund in the amount of
$37.92 was credit to the card on 7/31/14.
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]

Here is the USPS tracking number for your shipment
Tracking Number: [redacted]
Expected Delivery Day: Saturday, June 4, 2016

December 16, 2014
 [redacted]
[redacted]
[redacted]
 
Dear [redacted],
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the [redacted] [redacted] Program. The order was placed on 3rd Party Web Site, on November
7, 2014.The introductory package was shipped on 11/8/14 and the [redacted] ending in [redacted] was charged $1.00. The first subsequent shipment was shipped on 12/6/14
and the credit card was charged $21.96. A refund in the amount of $21.96 was
credit to the card on 12/16/14.
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
 
Sincerely,
[redacted]
[redacted]

Revdex.com:
I will post this method of resolution all over the internet because MANY people are having the same issue with this company and others like this.  This should not be an acceptable business practice anywhere in the United States.
 
But as for me, I have reviewed the response made by the business in reference to complaint ID 10064490, and find that this resolution is satisfactory to me.
 
Thank you.
Sincerely,
Sam Fung

November 24, 2014
 
[redacted]
[redacted]
[redacted]
 
Dear Ms. [redacted]:
class="MsoNormal"> 
Your correspondence with Revdex.com office has
been forwarded to my attention. We apologize for any misunderstanding and hope
this letter will help clarify the matter.
 
Our records indicate an order was placed online for the [redacted] one of our children’s
book clubs. The order was placed through an offer made available on a
third party site enrollments.[redacted] on November 21,
2014, at 9:24 P.M. on this date the online order form was properly completed, using
the following information.
Billing info:
              [redacted]
          [redacted]
          [redacted]
          [redacted]
Shipping info:      
          [redacted]
          [redacted]
          [redacted]
 
The introductory package was shipped on 11/25/13 and the [redacted] ending in [redacted] was charged $5.95. We have since sent you 21 Subsequent
shipments over the past 22 Months. Total charges were $403.12. Since this is
over a long period of time I’ll need to start a fraud investigation with the [redacted] and see if they can help me find out what has happened
to these packages since I have delivery confirmation that these packages have
been delivered to the shipping address that was provided to us.
 
Please not this could take 4 – 6 weeks for the fraud investigation
could be completed. I hope to get back to you with the results ASAP.
 
Thank you for giving us the opportunity to respond to your
concern. If there is anything further we can do, please contact me toll- free
at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard
Time. I will be happy to assist you.
 
Sincerely,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  However, the name of the program they referenced is not one I was subscribed to.  I was enrolled in the Disney Wonderful World of Reading program not [redacted].  
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
 
Dear [redacted],
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any...

misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the [redacted] of [redacted] [redacted]. The order was placed on our Web Site, on November 18,
2014.The introductory package was shipped on 11/8/14 and the [redacted] ending
in [redacted] was charged $3.96. The first subsequent shipment was shipped on 12/7/14
and the credit card was charged $18.96. A refund in the amount of $18.96 was
credit to the card on 12/29/14.
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you for your intervention and wish that it could have been resolved so promptly with this company's customer service. I still worry that the company's business practice of advertising a one time one fee offer should not include automatic enrollment into a monthly recurring package. I urge you to work with this company to change their messaging on these "introductory offers" to be clear that they are an introductory offer with automatic monthly enrollment. I do not have any respect for a company that bases their business model on taking advantage of people through specially selected wording, especially brand new moms. No membership and no contract to me very clearly means no automatic enrollment in their services. I am warning other moms about these "introductory offers" that are not advertised as such.
Thank you again for your help.
Sincerely,
[redacted]

May 27, 2014
Sam Fung
1432 Forest Glen Dr Apt 62
Hacienda Heights CA 91745-7008
Dear Sam,
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the Disney Wonderful
World of Reading Program. The order was placed on a third party web site, on February
26, 2014.The introductory package was shipped on 2/26/14 and the Discovery card
ending in 4427 was charged $3.96. The first subsequent shipment was shipped on 3/16/14
and the credit card was charged $18.96. The 2nd Subsequent shipment
was shipped on 4/6/14 and the card was charge $18.96. The 3rd
subsequent shipment was shipped on 4/27/14 and the card was charged $18.96.
The 4th Subsequent shipment was shipped on 5/9/14
and the card was charged $18.93. The 5th subsequent shipment was
shipped on 5/15/14 and the card was charged $18.96. A refund in the amount of $94.80
was credit to the card on 5/27/14.
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
Pamela Regan
[email protected]

August 28, 2014
 [redacted]
[redacted] [redacted]
[redacted]
Dear [redacted],
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the [redacted].
The order was placed on our Web Site, on August 8, 2014.The introductory
package was shipped on 8/9/14 and the [redacted] card ending in [redacted] was charged $4.99.
The first subsequent shipment was shipped on 8/27/14 and the credit card was
charged $19.94. A refund in the amount of $19.94 was credit to the card on 8/28/14.
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]
[redacted]

November 10, 2016
[redacted]
Dear [redacted]
Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.
The...

account number 197421027-2177 is for the [redacted] The order was placed on a third party web site, on July 23, 2016. The introductory package was shipped on 7/25/16 and the Visa card ending in 0589 was charged $1.00. The 1st subsequent shipment was shipped on 11/1016 and the card was charged $21.96. On 10/10/16 the card has been refunded $21.96. Please be assured that the account has been canceled, and no further shipments will be sent to the home.
 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
Pamela R[redacted]

Dear [redacted]
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number...

[redacted] is for the [redacted] [redacted]. The order was placed through a third parties Web
Site, on July 14, 2014.The introductory package was shipped on 7/14/14 and the [redacted] card ending in [redacted] was charged $4.20.The first subsequent shipment was shipped
on 8/2/14 and the credit card was charged $20.14. A refund in the amount of $20.14
was credit to the card on 8/21/14.
The account number [redacted] is for the [redacted]. The order was through a third parties Web Site, on July
1, 2014.The introductory package was shipped on 7/1/14 and the [redacted] card ending
in [redacted] was charged $1.00.The first subsequent shipment was shipped on 7/19/14 and
the credit card was charged $20.14. The 2nd Subsequent shipment was
shipped on 8/20/14 and the card was charge $20.14. A refund in the amount of $40.28
was credit to the card on 8/21/14.
Please be assured that both accounts have been canceled, and
no further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]

March 3, 2015
 [redacted]
 
Dear[redacted]
 Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.
 
The account number[redacted] is for the [redacted] [redacted] Program. The order was placed on our Web Site, on January 6, 2015.The introductory package was shipped on 1/6/15 and the [redacted] card ending in [redacted] was charged $5.95. The first subsequent shipment was shipped on 11/24/15 and the credit card was charged $18.96.The second subsequent shipment was shipped on 2/14/15 and the credit card was charged $18.96. A refund in the amount of $37.92 was credit to the card on 3/2/15.
 Please be assured that the account has been canceled, and no further shipments will be sent to the home.
 
 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at [redacted], Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
 Sincerely,
 
[redacted]

September 24, 2014
 [redacted]
[redacted]
[redacted]
Dear Ms. [redacted]
Your correspondence with the Revdex.com has been
forwarded to my attention. We apologize for any misunderstanding or
inconvenience you experienced and hope that we can provide some...

information to
clarify and resolve this matter.
We use a third party vendor to verify the credit card information.
We don’t store any credit card details so I wouldn’t be able to verify why your
credit card was declined.
Thank you for giving us the opportunity to respond to your
concern. If there is anything further we can do, please contact me toll- free
at [redacted], Monday – Friday, 8:00 a.m. to 4:00 p.m. Eastern Standard
Time. I will be happy to assist you.
Sincerely:
 [redacted]
[redacted]

I signed up in March from a flyer advertising the [redacted] books free just pay the shipping and handling. It did not state it was a subscription service or the need to cancel if you did not wish to continue to be billed. When I saw a random charge on my credit card in April I was scratching my head for days till this thing arrived in the mail again. So I immediately went online and *thought* I cancelled my subscription. Come June I received another one! Went back online looking to cancel again or for anything. Attempted to review my billing information but they put black writing in a black box! Can I say least helpful "security" measure ever. When I finally talked to the woman on the phone turns out they've already shipped yet another "featured promotion" and I will be billed for that too. Apparently that was in an email that I NEVER received. Oh and I find out there is no way to cancel the account online.
The whole thing really seems really dishonest to me. If you were upfront about your service you wouldn't need to trick people into surprise subscriptions and "bonus" shipments they never expected.

Dear [redacted]  
Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.
The account number 197093990-217 is for the [redacted]. The...

order was placed on a third party web site, on May 24, 2016. The introductory package was shipped on 5/25/16 and the Master card ending in [redacted] was charged $1.00. The 1st subsequent shipment was shipped on 7/28/16 and the card was charged $21.96. The 2nd subsequent shipment was shipped on 9/27/16 and the card was charged $21.96. The first Preview shipment was shipped on 9/27/16 and the card was charged $20.96 The 3rd Subsequent shipment shipped on 10/22/16 the card was charged $21.96.  On 9/13/16 the card has been refunded a total of $.86.84Please be assured that the account has been canceled, and no further shipments will be sent to the home.
 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
 
 
Pamela Regan
[redacted]