Hello, Dear [redacted] *** About your caseLet me explain and tell you what we will do for your We have tried to contact [redacted] Mobile (helping your to port out the number ###-###-#### to themBut they don’t have any customer service phone number we can contact, every time we tried their different numbers, always got their dealers, at this time, we don’t think they have any number we can contact For your another accountPlease see my attachment, these phone calls were made before and after you said you cancelled the service At this point, we can do this for you · We will give you a full year free phone service, with this service, (this is $valve) Ø you can unlimited call regions and countries (mobile and landline: China, USA, Canada and Hong Kong, Landline: Taiwan, Australia, Austria, Belgium, Chile, Denmark, France, Germany, Greece, Ireland, Italy, Japan, Korean, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Vatican City, Portugal, Spain, Sweden Switzerland United Kingdom) Ø free activation fee Ø also you will get free mobile international calling every month (for full year) Ø you will also have China Local number (for your landline) your family and friends in China can reach you by directly dialing this without paying any international long distance charges Ø Also we will keep the same number ###-###-#### · Also we will give you a free year Chinese TV service Ø You can watch more than of the most popular live Chinese channels (like ***, ***, [redacted] , [redacted] news and more) unlimited streaming movies and TV shows from China(this is $275.88value) also We will waived $activation fee for youthere is no deposit for the set up box and shipping fee Please don’t hesitate to contact me if you have any questionsThank you so much! Shon C [redacted] iTalk Global Communication Inc Jones Branch Drive Ste McLean VA Tel: ###-###-#### Fax: ###-###-#### Email: [redacted]
we contacted customer and told her we will issue the new check to her this friday and void the check she has (on her hand) customer is okay with the reslovewe will follow up with customer next weekthank you!
Dear Customer, According to our process, you should have received a notice on 11/on service expiration and you could simply call us to terminate the service before it's get renewed Now your TV account has been cancelled and the refund of $annual renew fee was submittedPlease return the TV box ( [redacted] ) to iTalkBB as early as possible to complete the cancellation and refund processTV Box returning address:iTalkBB [redacted] *** Thank you iTalkBB Customer Services
this is a miscommunication problem Ms [redacted] did have one year agreement with usbut it was misunderstood each other, we cancelled Ms [redacted] phone and TV service, also refund $and $back to Ms [redacted] creddit card, and Ms [redacted] was happied the result we did thank you so much!
we have contacted customer and told him we will send a refund check to him this weektotal will be Payment Way: RefundCheckTicket Refund: $-Memo: Ticket ID: [redacted] Check Info: Check Name:*** [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The representative handling my complaint was very astute and has communicated the matter to the West Coast Sales Manager in order to improve the sales communication at sign-up Regards, [redacted] **
Dear Customer, Thank you for being our customer We regret that if there is a miscommunicationWe request our customers to provide a valid email address upon signup so that important messages can be delivered in timely mannerUnfortunately in your case the TV renewal notification message was not delivered because of the invalid email address.Since you decided to cancel our telephone and TV services, we will refund the TV renewal fee of $to your credit card accountPlease make sure your credit card account remains active during the process which may take approximately two weeksBest regards, iTalkBB Customer Services
we have contacted customerand refund back $back to her credit card on May 30thwe got email from customer and she was okay with our resolvehere is the copy of email: From: [redacted] [mailto: [redacted] ] Sent: Monday, June 02, 8:PMTo: [redacted] ***Subject: RE: iTalkBB (account ID: [redacted] ) thanks I don't have any problemWe are on vacation now and we are out of the country thanks [redacted] From: [redacted] To: [redacted] CC: [redacted] Subject: RE: re: iTalkBB (account ID: [redacted] ) Date: Mon, Jun 10:15:- Good morning, Dear [redacted] ***This is [redacted] from iTalk Global Communication Inc again About your case, we refunded $back to your credit card on May 30th I have tried to call you ###-###-#### or ###-###-#### few times, but you were not availablePlease respond this email and let me know if you have any questions about your caseThank you so much! Sincere, [redacted] iTalk Global Communication Inc Jones Branch Drive Ste McLean VA Tel: ###-###-#### Fax: ###-###-#### Email: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 27, 11:AMTo: ' [redacted] 'Subject: re: iTalkBB (account ID: [redacted] ) Good morningDear [redacted] ***This is [redacted] from iTalk Global Communication IncI am writing this email regarding your account (AcctID: [redacted] )I do understand you were frustrated our Customer Service Rep could not do prorated your bill when you wanted to cancel your service, normally we can waive your monthly fee if there is not any phone calls after your billing cycle when you want to cancel your service, since there are some phone calls were made on your account, this is why our Service Rep could not do that (or she didn’t have any power do that) unless his/her supervisorI will tell them to get more training like this case Here is what I will do for your account: $ (monthly fee) + $(Applicable regulatory compliance fee) + $toll charge = $ I won’t able to give you the credit for the toll charge, but I will give you the credit for monthly free and applicable regulatory compliance fee) $ + $= $28.94/30day = $x = $ I will credit $back to your credit card Please don’t hesitate to contact me if you have any questions about this caseThank you so much! [redacted] iTalk Global Communication Inc Jones Branch Drive Ste McLean VA Tel: ###-###-#### Fax: ###-###-#### Email: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***,Thank you for having been our customer The expiration date of your year contract is 9/9/We sent an email on 8/to alert you the expiration date and asked for your response if you would terminate the serviceWe didn't receive your response and therefore the service was renewed and the confirmation email was sent to you at [redacted] @***.com again.You said you didn't receive the emails we sent to youDespite that we are a little surprised because many customers are able to receive our emails, we will refund the renewal charge of $to you.I hope this will satisfactorily resolve this issue.Thank you.ItalkBB Customer Services
Our Canada team and US team just got [redacted] phone number, and we have addressed to all our outbound teams and authorized dealers, [redacted] should not get any sales calls, our Canad Team and US team will keep monitoring thank you so much!
Dear [redacted] ,Thank you for using iTalkBB services, and we are sorry for your unpleasant experience with your service suspension processNow we have processed the refund for the charges during the suspension period, the total of $will be refund to your credit card account, please make sure your credit card is still valid and check for the credit in the coming two weeeksOur record shows that our service representative has contacted your for this matterPlease feel free to contact us should you have further questionsThank you very much.iTalkBB Customer Services
Dear [redacted] ***,We first thank you for being our customer, and are sorry for your unpleasant experience with the bill settlement issueOur practice is to provide electronic statements to our customer, yet we agree to make special arrangement for youAs we discussed over the phone, a letter is sent to you today to enclose the current balance and the address for you to mail a check.I will call you again later this week to see if you need further assistance.Thank youSincerely yours,iTalkBB Customer Services
we have shipped the phone and TV box to customer last week and custome was satisfactionhere is the custome comment: Hi ***, I received the TV and phone adaptors todayI appreciate your prompt response to solve this caseI will respond to Revdex.com as my problem is resolved with satisfaction Best regards,
after we investigated customer didn't make any phone calls or watch TV after days, we spoke with customerwe have refund $for the phone and for the TV back to customercustomer was happy with the resolveand we will follow up with customer make sure she will get full refund back to her credit cardthank you!
we have already cancelled the account per customer requestdue the miscommunicationcustomer couldn't contact our cancellation dept to cancel his service, we have informed our call center rep, they need to get enough training for the service they needplus the communicationsit seems like customer doesn't have any questions at this time
Dear Customer,Thank you for being our customerWe regret that if there is a miscommunicationWe request our customers to provide a valid email address upon signup so that important messages can be delivered in timely mannerUnfortunately in your case the TV renewal notification message was not delivered because of the invalid email address.Since you decided to cancel our telephone and TV services, we will refund the TV renewal fee of $to your credit card accountPlease make sure your credit card account remains active during the process which may take approximately two weeks.Best regards, iTalkBB Customer Services
we have cancelled the check that was sent to customerafter thatwe will refund to customer credit cardcustomer should able to see the refund at the end of Feb
Hello, Dear [redacted] *** About your caseLet me explain and tell you what we will do for your We have tried to contact [redacted] Mobile (helping your to port out the number ###-###-#### to themBut they don’t have any customer service phone number we can contact, every time we tried their different numbers, always got their dealers, at this time, we don’t think they have any number we can contact For your another accountPlease see my attachment, these phone calls were made before and after you said you cancelled the service At this point, we can do this for you · We will give you a full year free phone service, with this service, (this is $valve) Ø you can unlimited call regions and countries (mobile and landline: China, USA, Canada and Hong Kong, Landline: Taiwan, Australia, Austria, Belgium, Chile, Denmark, France, Germany, Greece, Ireland, Italy, Japan, Korean, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Vatican City, Portugal, Spain, Sweden Switzerland United Kingdom) Ø free activation fee Ø also you will get free mobile international calling every month (for full year) Ø you will also have China Local number (for your landline) your family and friends in China can reach you by directly dialing this without paying any international long distance charges Ø Also we will keep the same number ###-###-#### · Also we will give you a free year Chinese TV service Ø You can watch more than of the most popular live Chinese channels (like ***, ***, [redacted] , [redacted] news and more) unlimited streaming movies and TV shows from China(this is $275.88value) also We will waived $activation fee for youthere is no deposit for the set up box and shipping fee Please don’t hesitate to contact me if you have any questionsThank you so much! Shon C [redacted] iTalk Global Communication Inc Jones Branch Drive Ste McLean VA Tel: ###-###-#### Fax: ###-###-#### Email: [redacted]
we contacted customer and told her we will issue the new check to her this friday and void the check she has (on her hand) customer is okay with the reslovewe will follow up with customer next weekthank you!
Dear Customer, According to our process, you should have received a notice on 11/on service expiration and you could simply call us to terminate the service before it's get renewed Now your TV account has been cancelled and the refund of $annual renew fee was submittedPlease return the TV box ( [redacted] ) to iTalkBB as early as possible to complete the cancellation and refund processTV Box returning address:iTalkBB [redacted] *** Thank you iTalkBB Customer Services
we have refund $back to [redacted] credit cardand customer has informed us he got the refund and customer is okay at this tpoint
we have spoke with customer and told customer the account is completed to close, and customer doesn't have any qustionsThank you!
this is a miscommunication problem Ms [redacted] did have one year agreement with usbut it was misunderstood each other, we cancelled Ms [redacted] phone and TV service, also refund $and $back to Ms [redacted] creddit card, and Ms [redacted] was happied the result we did thank you so much!
we have contacted customer and told him we will send a refund check to him this weektotal will be Payment Way: RefundCheckTicket Refund: $-Memo: Ticket ID: [redacted] Check Info: Check Name:*** [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The representative handling my complaint was very astute and has communicated the matter to the West Coast Sales Manager in order to improve the sales communication at sign-up Regards, [redacted] **
Dear Customer, Thank you for being our customer We regret that if there is a miscommunicationWe request our customers to provide a valid email address upon signup so that important messages can be delivered in timely mannerUnfortunately in your case the TV renewal notification message was not delivered because of the invalid email address.Since you decided to cancel our telephone and TV services, we will refund the TV renewal fee of $to your credit card accountPlease make sure your credit card account remains active during the process which may take approximately two weeksBest regards, iTalkBB Customer Services
we have contacted customerand refund back $back to her credit card on May 30thwe got email from customer and she was okay with our resolvehere is the copy of email: From: [redacted] [mailto: [redacted] ] Sent: Monday, June 02, 8:PMTo: [redacted] ***Subject: RE: iTalkBB (account ID: [redacted] ) thanks I don't have any problemWe are on vacation now and we are out of the country thanks [redacted] From: [redacted] To: [redacted] CC: [redacted] Subject: RE: re: iTalkBB (account ID: [redacted] ) Date: Mon, Jun 10:15:- Good morning, Dear [redacted] ***This is [redacted] from iTalk Global Communication Inc again About your case, we refunded $back to your credit card on May 30th I have tried to call you ###-###-#### or ###-###-#### few times, but you were not availablePlease respond this email and let me know if you have any questions about your caseThank you so much! Sincere, [redacted] iTalk Global Communication Inc Jones Branch Drive Ste McLean VA Tel: ###-###-#### Fax: ###-###-#### Email: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 27, 11:AMTo: ' [redacted] 'Subject: re: iTalkBB (account ID: [redacted] ) Good morningDear [redacted] ***This is [redacted] from iTalk Global Communication IncI am writing this email regarding your account (AcctID: [redacted] )I do understand you were frustrated our Customer Service Rep could not do prorated your bill when you wanted to cancel your service, normally we can waive your monthly fee if there is not any phone calls after your billing cycle when you want to cancel your service, since there are some phone calls were made on your account, this is why our Service Rep could not do that (or she didn’t have any power do that) unless his/her supervisorI will tell them to get more training like this case Here is what I will do for your account: $ (monthly fee) + $(Applicable regulatory compliance fee) + $toll charge = $ I won’t able to give you the credit for the toll charge, but I will give you the credit for monthly free and applicable regulatory compliance fee) $ + $= $28.94/30day = $x = $ I will credit $back to your credit card Please don’t hesitate to contact me if you have any questions about this caseThank you so much! [redacted] iTalk Global Communication Inc Jones Branch Drive Ste McLean VA Tel: ###-###-#### Fax: ###-###-#### Email: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***,Thank you for having been our customer The expiration date of your year contract is 9/9/We sent an email on 8/to alert you the expiration date and asked for your response if you would terminate the serviceWe didn't receive your response and therefore the service was renewed and the confirmation email was sent to you at [redacted] @***.com again.You said you didn't receive the emails we sent to youDespite that we are a little surprised because many customers are able to receive our emails, we will refund the renewal charge of $to you.I hope this will satisfactorily resolve this issue.Thank you.ItalkBB Customer Services
Our Canada team and US team just got [redacted] phone number, and we have addressed to all our outbound teams and authorized dealers, [redacted] should not get any sales calls, our Canad Team and US team will keep monitoring thank you so much!
Dear [redacted] ,Thank you for using iTalkBB services, and we are sorry for your unpleasant experience with your service suspension processNow we have processed the refund for the charges during the suspension period, the total of $will be refund to your credit card account, please make sure your credit card is still valid and check for the credit in the coming two weeeksOur record shows that our service representative has contacted your for this matterPlease feel free to contact us should you have further questionsThank you very much.iTalkBB Customer Services
Dear [redacted] ***,We first thank you for being our customer, and are sorry for your unpleasant experience with the bill settlement issueOur practice is to provide electronic statements to our customer, yet we agree to make special arrangement for youAs we discussed over the phone, a letter is sent to you today to enclose the current balance and the address for you to mail a check.I will call you again later this week to see if you need further assistance.Thank youSincerely yours,iTalkBB Customer Services
we have shipped the phone and TV box to customer last week and custome was satisfactionhere is the custome comment: Hi ***, I received the TV and phone adaptors todayI appreciate your prompt response to solve this caseI will respond to Revdex.com as my problem is resolved with satisfaction Best regards,
after we investigated customer didn't make any phone calls or watch TV after days, we spoke with customerwe have refund $for the phone and for the TV back to customercustomer was happy with the resolveand we will follow up with customer make sure she will get full refund back to her credit cardthank you!
we have already cancelled the account per customer requestdue the miscommunicationcustomer couldn't contact our cancellation dept to cancel his service, we have informed our call center rep, they need to get enough training for the service they needplus the communicationsit seems like customer doesn't have any questions at this time
Dear Customer,Thank you for being our customerWe regret that if there is a miscommunicationWe request our customers to provide a valid email address upon signup so that important messages can be delivered in timely mannerUnfortunately in your case the TV renewal notification message was not delivered because of the invalid email address.Since you decided to cancel our telephone and TV services, we will refund the TV renewal fee of $to your credit card accountPlease make sure your credit card account remains active during the process which may take approximately two weeks.Best regards, iTalkBB Customer Services
we have cancelled the check that was sent to customerafter thatwe will refund to customer credit cardcustomer should able to see the refund at the end of Feb