we spoke with customer the case, this is wha we offer customer refund $crdit to customer phone bill due she couldn't use the TV for months offer customer free TV sevice before customer okay to charge her, customer doesn't need it at this time, but we will honror for the next two months customer is happy with our solution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They said they would stop all sales calls starting on Friday But, they purposely called my cell ( [redacted] at 9:p.mlast night Before I filed complaints, they still follow FCC's rule not to call after p.m, and now they just ignore the rule?I have doubt on how this company trains / manages their employees Regards, [redacted] ***
Dear Mr***,We double checked our records on the signup and deliveryOur Call Center telephone call record indicated that you called our Service Center on 10/7/and signed up this TV account.After the account was opened, a notification email was sent to you ( [redacted] ) at 10/7/ 8:33:(our system time) to confirm that the device was sent to the address given by you: [redacted] Pl NE, Clyde Hill, WA, US The email is attached for your referenceNo cancellation record was found until you called in to cancel this account on 11/30/After the investigation, we can conclude that this TV account was signed up by you and the device was delivered to the address given by youUnfortunately there is no evidence to support your claimI suggest you check with the person who lived at that address to find the box and send back to us to avoid box chargeThank you very much iTalkBB Customer Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: iTalk Global Communications, Inccontacted me and acknowledged they did put a wrong Texas zip code in my file, and let me to provide this Texas zip code to my new phone Carrierhowever, the new Carrier told me they were rejected again, but this time the reason is THERE IS A PENDING ORDERI strongly demand iTalk Global Communications Inc to fix all their problems and release my number to the new Carrier AS SOON AS POSSIBLE, iTalk Global should be liable for all the cost incurred due to their mistakes alsoI have been with iTalk Global Communications, Inc for TEN years, I can not understood how could they have a wrong zip code in my file for yearsThank you and Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The buisness requested me to return the equipment(VOIP box) back to themAnd I will be shipping that off today using their shipping label Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A few things to clarify: I didn't say the phone quality is good Sometimes the phone voice is not clear I didn't have any service problem since August But one factor is that my two years contract ended in August, so I'm not supposed to have any bill payment since that My three month free service is based on two years contract promotion, not from any compensation I'm still waiting for a reasonable compensationThank you for all your helps! Regards, [redacted] ***
we have spoke with customerthis is what we did Monthly fee, we didn't charge customer credit card $but we billed it to customerand we have credit back to customer accountand customer account balance is $ depositcustomer had a $depositwe got customer IP adapter back and we have issued the check to customerand the check number is [redacted] now customer should get the check $anytime now
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:iTalk did not answer most of my questionsPlease stop lying.For example, iTalk didn't answer my question why my Michigan number had Texas address even after I asked many timesiTalk only answered a small percentage of my questions with liesiTalk didn't offer any compensation for purposely delaying the process of porting out my number.One of the reasons that iTalk delays the porting out process is to charge another monthly feeI told iTalk that I would not use their service for the next month when actually I already got a new number with my new service providerI even told iTalk that they don't have my authorization anymore to charge my card, but iTalk still tried to charge my cardSpeaking of compensation, per iTalk's twisted logic, if I charge iTalk $1,for no reason, and if iTalk refuses to pay, I can give iTalk $1,credit as compensationThis is how iTalk has been conducting their fraudulent businessiTalk should be punished for trying to steal the equipment fee from me.iTalk owed me the equipment fee, periodThere is nothing to "dispute"Again, per iTalk's twisted logic, if I charge iTalk $1,for no reason, and if iTalk makes the payment and doesn't challenge it within days, it constitutes a waiver of $1,This is how iTalk has been conducting their fraudulent businessAll I wrote in my previous response are facts, not accusationsReasons for iTalk to purposely delay the porting out process.First, iTalk can charge another monthly feeSecondly, the customer could easily give up and stay with iTalkIf it's not because I have had this number for decades, I would have given up alreadyiTalk has been knowingly conducting fraudulent business.iTalkBB knew they have no right to hold any customer’s telephone number, but they have been doing that for yearsThe same conclusion.Again, these are not isolated incidentsThe following two links and comments demonstrate that iTalk has been conducting fraudulent business for years.http://italkbb[redacted] http://italkbb[redacted] I have hard evidence for iTalk's fraudulent business activities aforementionediTalk should compensate me for the troubles they've caused, and should deserve -F Revdex.com rating.Sincerely, [redacted] ***
[redacted] Here are what we have done for customer: Cr [redacted] was ported out from out company to [redacted] We refund $back to Customer's credit card on Oct 16th I have cancelled Customer Phone service todayThe cancellation number is [redacted] You should get the email today
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: Refund of $has only resolved one of the issues I have with ItalkbbAs I indicated in my second letter to you on 8/18, I rejected its response because It has ignored my other legitimate demands, such as: (1) Clarify the natural of the forged tape; (2) Must apologize for illegally disclosing my personal information to an unknown person; Here is the letter I sent to MrC [redacted] at Italkbb on 8/18/after I had got a response from you: "MrC***, Thank you for making your effort to resolve the issue I reasonably assume that you should have received my response forwarded by Revdex.comThere are few unanswered questions listed on the letterWould you like to give me your comment? Have you got a message I left for you at ###-###-#### on 8/12? Was it my response to you? How come you could have denied that fact? Regarding the email, it was the best I could do to reach you by writingYour service center should be able to have forwarded to you if it wanted, shouldn't it? Please advise your position in the companyI believe it would be helpfulLooking forward to your response to my demand that you have not answered yetRegards, [redacted] ***" Obviously, I am not okay at this point as it stated and still looking forward to its reasonable and responsible response for these issuesIn addition, there is a new issue I want to raise hereI found out another charge of $posted on 7/on my current [redacted] statement without my knowledge I contacted MrC [redacted] for explanation first on 8/as required by Revdex.comAccording to his response, I have good reasons to believe that it just was a part of its retaliation measure against meI have been its phone service dealer for many years and have right to know: (1) When and why my phone service dealership is terminated? (2) When, how many times and how much it has charged my [redacted] account without my knowledge (other than the monthly phone service fee I have authorized) ? Please provide me all invoices related and supporting document if it had; Especially when did it raise the fee if any; (3) Show me the company's policy related to any and all issues which it have complied; Should you need any supporting document from me (for eaxmple: a copy of current [redacted] statement which shows the unauthorized charge and any communications between Italkbb and me), please let me know Thanks for your kindly assistance Regards, [redacted] *** 8/26/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***,We are sorry about the mistake made by our dealer sales which has caused inconvenience to you.Your internet order was not placed so there was no charge for internet.We charged $for BB telephone order and $for TV order, refund of those charges has been submitted and is in processingIt should be refunded to your credit card soon.If your credit card account was charged $as you claimed, please send us a copy of your credit account billing statement.Thank you for considering our businessPlease feel free to contact us should you have further questions.Aihua L**iTalkBB Customer Services [redacted] @italkbb.com###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The number that phoned on 7/24/10:PM is ###-###-####This number belong to iTalkBB US officeThis business phoned resident in North America, including Canadian resident since north american's toll free number doesn't meet any border constraintsCanadian office of iTalkBB is a secondary office that follow instructions and rules from the headquarters from US, including bad marketing techniquesI have a reasonable doubt that the canadian office of iTalkBB could not reform bad marketing behavior if the rules and phone calls are from USForwarding the complaint to the Canadian office is unnecessary and will not help since it depends on the office headquarters Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** italkbb changed their AD & sent a check for full refund to me.Please close my case p.s
Unfortunately, I do not find the comments of the individual representing iTalkBB to be overly honest and accurate especially when she continues to state problems corresponding with me via email when they appear to be the ONLY company unable to send me messages, especially when iTalkBB does NOT appear to have any problems sending me new promotional emails as recent as 5/19/2016, please see the attached email As for whether I will agree to the final charges that will be levied on my master card account in a few days, which remains to be seen I do hope this company is more honest than this one individual but that also remains to be seen and I guess I will find out in less than six days Respectfully, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I filed a complaint on 3/17/The company responded to STOP calling or sending advertising e-mail to meAccording to them, my contact information was totally removed from their databaseBased on their response, I closed the case on 4/1/The fact is, their promise ONLY stands for weeksToday (4/24/15), I received another advertising email againTheir practice is very annoying and unacceptableThank you Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just called [redacted] customer service hotline at ###-###-#### as their website listsand can not find any problem or barriers in their communicationsItalkBB's statement is not trueDue to the terrible and fraudulent services ItalkBB rendered, I requestedto Shon and his staffs repeatedly: refund of all monthly fees since my box for # [redacted] got lost, because no services was used during that periodprovide me of written evidence proving that a one year contract exists for another box # [redacted] Their CS representatives never responded to the above said two requestsI am not interested in any other solutions inculding an unnecessary exntensionI already had enough with them Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** italkbb changed their AD & sent a check for full refund to mePlease close my case p.s
we have spoke with customer our adeducated customer our adcustomer didn't see the detail informationthis is why customer said miss leading we have refund $TV act fee for customer customer is happy about this
we spoke with customer the case, this is wha we offer customer refund $crdit to customer phone bill due she couldn't use the TV for months offer customer free TV sevice before customer okay to charge her, customer doesn't need it at this time, but we will honror for the next two months customer is happy with our solution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They said they would stop all sales calls starting on Friday But, they purposely called my cell ( [redacted] at 9:p.mlast night Before I filed complaints, they still follow FCC's rule not to call after p.m, and now they just ignore the rule?I have doubt on how this company trains / manages their employees Regards, [redacted] ***
Dear Mr***,We double checked our records on the signup and deliveryOur Call Center telephone call record indicated that you called our Service Center on 10/7/and signed up this TV account.After the account was opened, a notification email was sent to you ( [redacted] ) at 10/7/ 8:33:(our system time) to confirm that the device was sent to the address given by you: [redacted] Pl NE, Clyde Hill, WA, US The email is attached for your referenceNo cancellation record was found until you called in to cancel this account on 11/30/After the investigation, we can conclude that this TV account was signed up by you and the device was delivered to the address given by youUnfortunately there is no evidence to support your claimI suggest you check with the person who lived at that address to find the box and send back to us to avoid box chargeThank you very much iTalkBB Customer Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: iTalk Global Communications, Inccontacted me and acknowledged they did put a wrong Texas zip code in my file, and let me to provide this Texas zip code to my new phone Carrierhowever, the new Carrier told me they were rejected again, but this time the reason is THERE IS A PENDING ORDERI strongly demand iTalk Global Communications Inc to fix all their problems and release my number to the new Carrier AS SOON AS POSSIBLE, iTalk Global should be liable for all the cost incurred due to their mistakes alsoI have been with iTalk Global Communications, Inc for TEN years, I can not understood how could they have a wrong zip code in my file for yearsThank you and Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The buisness requested me to return the equipment(VOIP box) back to themAnd I will be shipping that off today using their shipping label Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A few things to clarify: I didn't say the phone quality is good Sometimes the phone voice is not clear I didn't have any service problem since August But one factor is that my two years contract ended in August, so I'm not supposed to have any bill payment since that My three month free service is based on two years contract promotion, not from any compensation I'm still waiting for a reasonable compensationThank you for all your helps! Regards, [redacted] ***
we have spoke with customerthis is what we did Monthly fee, we didn't charge customer credit card $but we billed it to customerand we have credit back to customer accountand customer account balance is $ depositcustomer had a $depositwe got customer IP adapter back and we have issued the check to customerand the check number is [redacted] now customer should get the check $anytime now
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:iTalk did not answer most of my questionsPlease stop lying.For example, iTalk didn't answer my question why my Michigan number had Texas address even after I asked many timesiTalk only answered a small percentage of my questions with liesiTalk didn't offer any compensation for purposely delaying the process of porting out my number.One of the reasons that iTalk delays the porting out process is to charge another monthly feeI told iTalk that I would not use their service for the next month when actually I already got a new number with my new service providerI even told iTalk that they don't have my authorization anymore to charge my card, but iTalk still tried to charge my cardSpeaking of compensation, per iTalk's twisted logic, if I charge iTalk $1,for no reason, and if iTalk refuses to pay, I can give iTalk $1,credit as compensationThis is how iTalk has been conducting their fraudulent businessiTalk should be punished for trying to steal the equipment fee from me.iTalk owed me the equipment fee, periodThere is nothing to "dispute"Again, per iTalk's twisted logic, if I charge iTalk $1,for no reason, and if iTalk makes the payment and doesn't challenge it within days, it constitutes a waiver of $1,This is how iTalk has been conducting their fraudulent businessAll I wrote in my previous response are facts, not accusationsReasons for iTalk to purposely delay the porting out process.First, iTalk can charge another monthly feeSecondly, the customer could easily give up and stay with iTalkIf it's not because I have had this number for decades, I would have given up alreadyiTalk has been knowingly conducting fraudulent business.iTalkBB knew they have no right to hold any customer’s telephone number, but they have been doing that for yearsThe same conclusion.Again, these are not isolated incidentsThe following two links and comments demonstrate that iTalk has been conducting fraudulent business for years.http://italkbb[redacted] http://italkbb[redacted] I have hard evidence for iTalk's fraudulent business activities aforementionediTalk should compensate me for the troubles they've caused, and should deserve -F Revdex.com rating.Sincerely, [redacted] ***
[redacted] Here are what we have done for customer: C
r [redacted] was ported out from out company to [redacted] We refund $back to Customer's credit card on Oct 16th I have cancelled Customer Phone service todayThe cancellation number is [redacted] You should get the email today
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: Refund of $has only resolved one of the issues I have with ItalkbbAs I indicated in my second letter to you on 8/18, I rejected its response because It has ignored my other legitimate demands, such as: (1) Clarify the natural of the forged tape; (2) Must apologize for illegally disclosing my personal information to an unknown person; Here is the letter I sent to MrC [redacted] at Italkbb on 8/18/after I had got a response from you: "MrC***, Thank you for making your effort to resolve the issue I reasonably assume that you should have received my response forwarded by Revdex.comThere are few unanswered questions listed on the letterWould you like to give me your comment? Have you got a message I left for you at ###-###-#### on 8/12? Was it my response to you? How come you could have denied that fact? Regarding the email, it was the best I could do to reach you by writingYour service center should be able to have forwarded to you if it wanted, shouldn't it? Please advise your position in the companyI believe it would be helpfulLooking forward to your response to my demand that you have not answered yetRegards, [redacted] ***" Obviously, I am not okay at this point as it stated and still looking forward to its reasonable and responsible response for these issuesIn addition, there is a new issue I want to raise hereI found out another charge of $posted on 7/on my current [redacted] statement without my knowledge I contacted MrC [redacted] for explanation first on 8/as required by Revdex.comAccording to his response, I have good reasons to believe that it just was a part of its retaliation measure against meI have been its phone service dealer for many years and have right to know: (1) When and why my phone service dealership is terminated? (2) When, how many times and how much it has charged my [redacted] account without my knowledge (other than the monthly phone service fee I have authorized) ? Please provide me all invoices related and supporting document if it had; Especially when did it raise the fee if any; (3) Show me the company's policy related to any and all issues which it have complied; Should you need any supporting document from me (for eaxmple: a copy of current [redacted] statement which shows the unauthorized charge and any communications between Italkbb and me), please let me know Thanks for your kindly assistance Regards, [redacted] *** 8/26/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***,We are sorry about the mistake made by our dealer sales which has caused inconvenience to you.Your internet order was not placed so there was no charge for internet.We charged $for BB telephone order and $for TV order, refund of those charges has been submitted and is in processingIt should be refunded to your credit card soon.If your credit card account was charged $as you claimed, please send us a copy of your credit account billing statement.Thank you for considering our businessPlease feel free to contact us should you have further questions.Aihua L**iTalkBB Customer Services [redacted] @italkbb.com###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The number that phoned on 7/24/10:PM is ###-###-####This number belong to iTalkBB US officeThis business phoned resident in North America, including Canadian resident since north american's toll free number doesn't meet any border constraintsCanadian office of iTalkBB is a secondary office that follow instructions and rules from the headquarters from US, including bad marketing techniquesI have a reasonable doubt that the canadian office of iTalkBB could not reform bad marketing behavior if the rules and phone calls are from USForwarding the complaint to the Canadian office is unnecessary and will not help since it depends on the office headquarters Regards, [redacted] ***
we have already spoke with customer and took care the customer, customer said he didn't have any issue now
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** italkbb changed their AD & sent a check for full refund to me.Please close my case p.s
Unfortunately, I do not find the comments of the individual representing iTalkBB to be overly honest and accurate especially when she continues to state problems corresponding with me via email when they appear to be the ONLY company unable to send me messages, especially when iTalkBB does NOT appear to have any problems sending me new promotional emails as recent as 5/19/2016, please see the attached email As for whether I will agree to the final charges that will be levied on my master card account in a few days, which remains to be seen I do hope this company is more honest than this one individual but that also remains to be seen and I guess I will find out in less than six days Respectfully, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I filed a complaint on 3/17/The company responded to STOP calling or sending advertising e-mail to meAccording to them, my contact information was totally removed from their databaseBased on their response, I closed the case on 4/1/The fact is, their promise ONLY stands for weeksToday (4/24/15), I received another advertising email againTheir practice is very annoying and unacceptableThank you Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just called [redacted] customer service hotline at ###-###-#### as their website listsand can not find any problem or barriers in their communicationsItalkBB's statement is not trueDue to the terrible and fraudulent services ItalkBB rendered, I requestedto Shon and his staffs repeatedly: refund of all monthly fees since my box for # [redacted] got lost, because no services was used during that periodprovide me of written evidence proving that a one year contract exists for another box # [redacted] Their CS representatives never responded to the above said two requestsI am not interested in any other solutions inculding an unnecessary exntensionI already had enough with them Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** italkbb changed their AD & sent a check for full refund to mePlease close my case p.s
we have spoke with customer our adeducated customer our adcustomer didn't see the detail informationthis is why customer said miss leading we have refund $TV act fee for customer customer is happy about this