In regards to this claim, the issue was already resolved directly with the consumer.
Should the consumer have any additional questions they may contact us directly at ([redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept their conclusion and the offer of $75 because it's insignificant. These people have inconvenienced me way too many times, and they've had my money for more than two months, three months by the time I get my chair. I will only accept a gift card of no less than $200. I don't believe Jerome's should try to determine my or a customers level of inconvenience. I'm perfectly capable of doing this myself.Regards,[redacted]
Dear [redacted]
We appreciate you reaching out to us and apologize for any miscommunication which occurred.
Our [redacted] program does allow consumers to donate merchandise to the [redacted] for a pick-up fee of $75....
The merchandise which is being picked up and donated must be in useable condition.
Unfortunately the item which you wished to donate was unable to be picked up due to the current condition of the item.
We apologize again for any miscommunication in regards to our Donation Program.
After review of your account, the full refund was processed back to the [redacted] on file on March 22, 2016.
Credit Card refunds can take up to 5 business days to be reflected as an available credit.
Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted]
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Jeromes response is the same response I have been getting from their customer service since July 2015, claiming they have issued a refund, which is untrue .I have contacted [redacted] bank on 2 separate occasions most recently last week , and they say there is "NO credit credit/refund showing from Jerome's furniture"towards my account it's now been 4 months since the return! That's unacceptable ,and if not removed soon I will incurr full interest from date of purchase on that balance because the " 6 month no interest " will expire. Regards,[redacted]
In regards to this claim, we are currently confirming the refund with our accounting department.
A customer care representative will be in contact with the consumer tomorrow to discuss the refund.
Should the consumer need immediate assistance, we may be contacted at[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to this claim the merchandise in question was already picked-up from the customer's residence on February 25, 2018.Should the consumer have any additional questions or concerns, our customer care department can be reached at (866) 633-4094.We are open daily from 6:00 am to 9:00...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The refund has been processed, we apologize for the delay.
The refund should already be showing up on the consumers account.
If the consumer has any additional questions or concerns, they may simply contact us at [redacted]
Thank you for reaching out to us. We apologize for any miscommunication which occurred.
With all mattress purchases we have our consumers sign a mattress receipt to ensure the order is accurate prior to delivery or pick-up. We also provided our...
consumers the opportunity to send the mattress back at the time of delivery if there should be any discrepancies or if you should wish to select another mattress.
Once the mattress has been delivered and the delivery is confirmed we do not offer a return or reselection due to the nature of a bedding purchase.
We do understand your frustration; however, we are unable to comply with your request for refund.
The mattress is still covered under a manufacturer's warranty which guarantees the mattress to be free of manufacturing defects.
Should you believe there is a defect on the mattress, simply contact us at ([redacted] and we can gladly send the manufacturer approved inspection company to review the mattress in your residence.
Please do not hesitate to contact us at the number above should you have any additional questions or concerns.
Thank you for reaching out to us. We
apologize for any miscommunication which has occurred.
The showroom of your
initial purchase does offer our consumers the Love It! guarantee.
This provides consumers
up to 30 days from their original purchase to reselect to something else.
Mattresses are also covered under the Love It! guarantee but are unable
to fall under this policy until after 30 days from the original purchase date.
We understand your
frustration. The Love It! guarantee is for reselection only and does not
offer a refund under this program.
Should you need further
assistance or have additional questions on the Love It! guarantee, please do
not hesitate to contact us at (866) 633-4094. Our delivery department is
open daily from 6:00-12:00 am.
Mr. [redacted] is working directly with a customer care manager in regards to the charge back claim.We are working with our accounting department to clarify the information so that we can assist Mr. [redacted].Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A Jerome's manager called me but she calls during my working hours (I work at a hospital) I talked to [redacted] and after negotiations, Jerome's has agreed to come pick up the defective merchandise, which includes queen size mattress & adjustable bed, queen size protective cover and refund delivery/pick-up fees. The only fee I'm being charged is the CA recycling fee in the amount of $22.00 (I'm not happy about this because I'm paying for an item that was defective, but I hv agreed to pay the $22 and nothing else). [redacted] said they will refund me all the other charges bringing my account to $0 balance after I pay the $22 fee.
She's supposed to send me an email letter confirming our conversation & agreement. Please ask Jerome's FURNITURE to send me such confirmation.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The business finally satisfied the issue and it is resolve. You can close your file.
Regards,
[redacted]
For this claim, The delivery fee of $89.99 was refunded due to the inconvenience and the headboard was confirmed to be exchanged today.We apologize for the inconvenience which has occurred.Should you have any additional questions or concerns, please feel free to contact us at [redacted]...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate a response from Jerome's (finally). We are in contact with [redacted] and the process to compensate us is currently in progress with the third party company that handled the delivery; though it remains to be seen what the outcome will be. I am truly disappointed in how difficult it was to get a useful response from this Jerome's; getting burned for months through calls and email, we finally had to resort to aggressively negative reviews on [redacted] and through Revdex.com. This is unfortunate. Since the resolution offered is not an actual solution from Jerome's but merely a passing of blame to the third party delivery service, who after months may or may not finally handle this problem, we can't accept the response made by Jerome's. Redirected again. Regards,[redacted]
In regards to this complaint, our deliveries are through a 3rd party company called [redacted]
Their manager, [redacted], has made contact with the consumer and his wife and is currently awaiting additional information from the consumer.
Once he has that information they can proceed...
with the property damage claim.
We apologize to the consumer for this inconvenience and [redacted] has notified us that he left the consumer his cell phone # to reach him directly.
Should you have any additional questions or concerns, please feel free to contact us at [redacted]
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer complaint was already resolved directly with the consumer.
The merchandise was picked up and the consumer does not have any merchandise from Jerome's in regards to her recent purchase still in the residence.
Should you have any further questions, feel...
free to contact us at [redacted]
Sincerely,
Jerome's Furniture
In regards to this
claim, we will authorize the customer to reselect on the sofa and loveseat only
(the chair was purchased as a clearance item and is not covered under
warranty).
Roman","serif";
mso-fareast-font-family:"Times New Roman"">
We are unable to comply
with the consumers request for refund; however, we will authorize the consumer
to select something else in the showroom.
Customer will have the
original credit which they paid for the set to purchase something else in the
showroom. This is applicable for sku’s SFM02SA01
and SFM02SA02 from the Roxana collection.
Once the consumer has
selected new merchandise we will pick-up the sofa and loveseat in the residence
and deliver the new selection.
If the new selection is
a higher price than what the consumer originally paid, the consumer would be
responsible for the difference in pricing. Anything less than the
original price of the set would remain as store credit.
We ask that the
merchandise be in good condition, free of stains, etc. The offer for
reselection is valid until July 25, 2015.
Notation has been listed
in the consumers account and they would only need to visit any one of our 11
showroom locations to reselect.
Should the consumer have
additional questions or concerns, they may simply contact us at [redacted]
In regards to this claim, the issue was already resolved directly with the consumer.
Should the consumer have any additional questions they may contact us directly at ([redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept their conclusion and the offer of $75 because it's insignificant. These people have inconvenienced me way too many times, and they've had my money for more than two months, three months by the time I get my chair. I will only accept a gift card of no less than $200. I don't believe Jerome's should try to determine my or a customers level of inconvenience. I'm perfectly capable of doing this myself.Regards,[redacted]
Dear [redacted]
We appreciate you reaching out to us and apologize for any miscommunication which occurred.
Our [redacted] program does allow consumers to donate merchandise to the [redacted] for a pick-up fee of $75....
The merchandise which is being picked up and donated must be in useable condition.
Unfortunately the item which you wished to donate was unable to be picked up due to the current condition of the item.
We apologize again for any miscommunication in regards to our Donation Program.
After review of your account, the full refund was processed back to the [redacted] on file on March 22, 2016.
Credit Card refunds can take up to 5 business days to be reflected as an available credit.
Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted]
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Jeromes response is the same response I have been getting from their customer service since July 2015, claiming they have issued a refund, which is untrue .I have contacted [redacted] bank on 2 separate occasions most recently last week , and they say there is "NO credit credit/refund showing from Jerome's furniture"towards my account it's now been 4 months since the return! That's unacceptable ,and if not removed soon I will incurr full interest from date of purchase on that balance because the " 6 month no interest " will expire. Regards,[redacted]
In regards to this claim, we are currently confirming the refund with our accounting department.
A customer care representative will be in contact with the consumer tomorrow to discuss the refund.
Should the consumer need immediate assistance, we may be contacted at[redacted]...
[redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to this claim the merchandise in question was already picked-up from the customer's residence on February 25, 2018.Should the consumer have any additional questions or concerns, our customer care department can be reached at (866) 633-4094.We are open daily from 6:00 am to 9:00...
pm.Sincerely,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The refund has been processed, we apologize for the delay.
The refund should already be showing up on the consumers account.
If the consumer has any additional questions or concerns, they may simply contact us at [redacted]
Dear [redacted]
Thank you for reaching out to us. We apologize for any miscommunication which occurred.
With all mattress purchases we have our consumers sign a mattress receipt to ensure the order is accurate prior to delivery or pick-up. We also provided our...
consumers the opportunity to send the mattress back at the time of delivery if there should be any discrepancies or if you should wish to select another mattress.
Once the mattress has been delivered and the delivery is confirmed we do not offer a return or reselection due to the nature of a bedding purchase.
We do understand your frustration; however, we are unable to comply with your request for refund.
The mattress is still covered under a manufacturer's warranty which guarantees the mattress to be free of manufacturing defects.
Should you believe there is a defect on the mattress, simply contact us at ([redacted] and we can gladly send the manufacturer approved inspection company to review the mattress in your residence.
Please do not hesitate to contact us at the number above should you have any additional questions or concerns.
Sincerely,
Jerome's Furniture
Dear Ms. [redacted],
Thank you for reaching out to us. We
apologize for any miscommunication which has occurred.
The showroom of your
initial purchase does offer our consumers the Love It! guarantee.
This provides consumers
up to 30 days from their original purchase to reselect to something else.
Mattresses are also covered under the Love It! guarantee but are unable
to fall under this policy until after 30 days from the original purchase date.
We understand your
frustration. The Love It! guarantee is for reselection only and does not
offer a refund under this program.
Should you need further
assistance or have additional questions on the Love It! guarantee, please do
not hesitate to contact us at (866) 633-4094. Our delivery department is
open daily from 6:00-12:00 am.
Sincerely,
Jerome's Furniture
Mr. [redacted] is working directly with a customer care manager in regards to the charge back claim.We are working with our accounting department to clarify the information so that we can assist Mr. [redacted].Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A Jerome's manager called me but she calls during my working hours (I work at a hospital) I talked to [redacted] and after negotiations, Jerome's has agreed to come pick up the defective merchandise, which includes queen size mattress & adjustable bed, queen size protective cover and refund delivery/pick-up fees. The only fee I'm being charged is the CA recycling fee in the amount of $22.00 (I'm not happy about this because I'm paying for an item that was defective, but I hv agreed to pay the $22 and nothing else). [redacted] said they will refund me all the other charges bringing my account to $0 balance after I pay the $22 fee.
She's supposed to send me an email letter confirming our conversation & agreement. Please ask Jerome's FURNITURE to send me such confirmation.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The business finally satisfied the issue and it is resolve. You can close your file.
Regards,
[redacted]
For this claim, The delivery fee of $89.99 was refunded due to the inconvenience and the headboard was confirmed to be exchanged today.We apologize for the inconvenience which has occurred.Should you have any additional questions or concerns, please feel free to contact us at [redacted]...
[redacted]Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate a response from Jerome's (finally). We are in contact with [redacted] and the process to compensate us is currently in progress with the third party company that handled the delivery; though it remains to be seen what the outcome will be. I am truly disappointed in how difficult it was to get a useful response from this Jerome's; getting burned for months through calls and email, we finally had to resort to aggressively negative reviews on [redacted] and through Revdex.com. This is unfortunate. Since the resolution offered is not an actual solution from Jerome's but merely a passing of blame to the third party delivery service, who after months may or may not finally handle this problem, we can't accept the response made by Jerome's. Redirected again. Regards,[redacted]
In regards to this complaint, our deliveries are through a 3rd party company called [redacted]
Their manager, [redacted], has made contact with the consumer and his wife and is currently awaiting additional information from the consumer.
Once he has that information they can proceed...
with the property damage claim.
We apologize to the consumer for this inconvenience and [redacted] has notified us that he left the consumer his cell phone # to reach him directly.
Should you have any additional questions or concerns, please feel free to contact us at [redacted]
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer complaint was already resolved directly with the consumer.
The merchandise was picked up and the consumer does not have any merchandise from Jerome's in regards to her recent purchase still in the residence.
Should you have any further questions, feel...
free to contact us at [redacted]
Sincerely,
Jerome's Furniture
In regards to this
claim, we will authorize the customer to reselect on the sofa and loveseat only
(the chair was purchased as a clearance item and is not covered under
warranty).
Roman","serif";
mso-fareast-font-family:"Times New Roman"">
We are unable to comply
with the consumers request for refund; however, we will authorize the consumer
to select something else in the showroom.
Customer will have the
original credit which they paid for the set to purchase something else in the
showroom. This is applicable for sku’s SFM02SA01
and SFM02SA02 from the Roxana collection.
Once the consumer has
selected new merchandise we will pick-up the sofa and loveseat in the residence
and deliver the new selection.
If the new selection is
a higher price than what the consumer originally paid, the consumer would be
responsible for the difference in pricing. Anything less than the
original price of the set would remain as store credit.
We ask that the
merchandise be in good condition, free of stains, etc. The offer for
reselection is valid until July 25, 2015.
Notation has been listed
in the consumers account and they would only need to visit any one of our 11
showroom locations to reselect.
Should the consumer have
additional questions or concerns, they may simply contact us at [redacted]
Sincerely,
[redacted]