Dear [redacted]
Thank you for providing additional information. We apologize that the manufacturer sent the incorrect stitching on the sofa.
After review of your account the 2 sofas have been placed on re-order through the manufacturer. Unfortunately with this manufacturer we are unable to place any rushes since the merchandise is being shipped from overseas.
We do understand this frustration. For the additional inconvenience we will refund back $100.
The refund will be processed back to the original method of payment.
We will contact you as soon as the new special order has been received.
Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted]
Sincerely,
Jerome's Furniture
Thank you for reaching out to us. We apologize for any confusion which may have occurred.
The one-year warranty does cover any manufacturing defects which are reported within the 1st year. Seam separations are...
covered; however, this is an actual rip not a seam and is not considered a manufacturing defect.
Unfortunately ripsare not considered to be a defect.
We can gladly try to assist you by meeting half way with the parts; however, since this is not an open seam it would not be fully covered under our warranty.
Should you wish to proceed, please feel free to contact us at [redacted]
Dear Mrs. Randolph,
Thank you for reaching out to us. We apologize for the inconvenience which has occurred.
After review of your account the delivery fee in the amount of $89.99 has been refunded. You will receive the...
refund via corporate check within 7-10 business days.
For the additional inconvenience we will issue a $100 gift certificate.
The gift certificate is valid for one year from the issuance date and can be redeemed at any one of our 11 showroom locations.
Should you have any additional questions or concerns, please do not hesitate to contact us at ([redacted]
Sincerely,
Jerome's Furniture
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacting you because I wanted to re open my complaint against Jerome's Furniture in El Cajon. I was contacted by a lady names Katie and she sent out a technician Nov 9. The technician came and inspected the couch that has damage and took pictures. We have yet to hear anything back. I contacted The Gurdian insurance protection plan that they promote and they refuse to send out there technician, and Jerome's wants to charge me extra money to have my couch fixed and refuse to refund me the $300 they charged to my Jerome's credit card. They want to prorate my refund and I find it to be unacceptable because I shouldn'thave to hound and continue to call to get an update. I feel that Jerome's promotes this company to get extra money out of customer's. It does not take 9 months to send a technician out and to repair a couch.
Regards,
[redacted]
First, Jeromes called my at night 8pm and left a message that I had 48 hours to return the item. Second, I returned the item to Jeromes in [redacted] on 4/27. Third, I have NOT been refunded the item.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted]
We first would like to apologize for the inconvenience which has occurred with your order.
I left a message as well as e-mailed you directly in regards to your claim.
Your special order has been received and is available for delivery. I have sent correspondence to [redacted]...
[redacted] who is the company that contracts our deliveries in regards to your property damage claim.
After review of your account the claim was already opened with their company. I will have a member of their management team contact you as soon as possible to have the property damage resolved.
A total of $200 was refunded as of yesterday, November 7, 2016 for the inconvenience which occurred.
Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted]. You may also simply reply to the separate e-mail which was sent.
Sincerely,
[redacted]
Night Delivery & Tech Support Manager
Good morning,
After reviewing the customers account, the customer was refunded the full amount including the 22.00 recycling fee, once the store has issued the refund back to the finance account the customer will receive a receipt showing the refund.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, no refund or pending refund has been posted to my credit card. After all the lies I have been told by Jeromes Furniture, I have no reason to believe their "show of good faith" is anything but another lie.
Regards,
[redacted]
In regards to this
claim, if the "store credit" which was referenced in the claim was an
actual gift certificate (the consumer mentioned coupon) this is
non-transferrable and cannot be redeemed for cash or refund.
Roman","serif";mso-fareast-font-family:
"Times New Roman"">
We were unable to locate
an account where a gift certificate had been issued based upon the consumer’s
information provided in the claim.
The consumer will need
to contact us directly to provide either the order #, phone # or name in which
was used when the gift certificate was issued to see if we can possibly
re-issue the certificate.
Gift certificates have a
one-year expiration date from the time of issuance and after the one-year
period the certificate (s) are null and void.
Please have the consumer
contact us at [redacted]4 so that we may get additional information in regards
to the certificates which were possibly issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to this claim, I e-mailed the customer directly at the e-mail address which was provided in the claim: [redacted]The e-mail was sent to the consumer to ask for pictures of the peeling on the bonded leather sectional.Once we have received the pictures I can let the customer...
know if we are able to provide any options in regards to the sectional.The one-year warranty on the sectional to report any type of manufacturing defects expired on December 1, 2011.Sincerely,Jerome's Furniture
In regards to this claim it appears the consumer contacted us directly and the full delivery fee was refunded.
The delivery was also completed on July 31, 2016.
Should the consumer need additional assistance they may simply contact us at [redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
The response basically states what my original complaint outlined. The lamps have already been returned. The fact that my only option was to return the lamps because their level of service was so inept is the real problem. If they want to consider their resolution satisfactory than that's on them. My point is that their awful service and faulty product was the source of the problem to begin with. Go ahead and close this complaint out. It is clear they care as much about this as they did about providing service to begin with.
Regards,
[redacted]
Customer was called directly. We will honor the option of exchanging the trunk; however, customer will need to pick-up at the store closest to her since she has been out of warranty for 1-1/2 years.
The exchange was set up directly with the customer.
Should the consumer have any additional...
questions or concerns, she may contact us directly at [redacted]
For this claim, the hutch was exchanged on April 23, 2016.
We will comply with the consumer's request to refund back the delivery fee in the amount of $89.99.
Credit Card refunds can take 5-7 business days to be reflected as an available credit.
We apologize for the inconvenience.
Should...
the consumer have any additional questions or concerns, they may simply contact us at [redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted]I spoke with [redacted] today and she suggested I send you an e-mail to see what I need to do next. I recently filed a complaint against Jerome's Furniture Warehouse. They responded and said they were going to give me a $100.00 on my credit card. I checked my credit card statement today, and there is no $100.00 credit as of this morning.I received a notice from the Revdex.com today saying that my case was going to be closed because you had not had a response from Jerome's Furniture Warehouse. I have not responded, because I have not received the credit.What should I do to try and the credit that Jerome's said I would receive?Thank you for your time,[redacted]
Dear [redacted]
Thank you for providing us with additional information, we understand your frustration.
Our warranty is for parts and repairs and guarantees your merchandise to be free of manufacturing defects if reported within the 1st year from the original delivery/pick-up date.
We will try to expedite your part as quickly as possible, however, since this was the first incident which was reported on this particular item we are unable to provide further options.
Once your parts have been received we will contact you to schedule a technician appointment.
Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns.
Sincerely,
Jerome's Furniture
Dear [redacted]
Thank you for providing additional information. We apologize that the manufacturer sent the incorrect stitching on the sofa.
After review of your account the 2 sofas have been placed on re-order through the manufacturer. Unfortunately with this manufacturer we are unable to place any rushes since the merchandise is being shipped from overseas.
We do understand this frustration. For the additional inconvenience we will refund back $100.
The refund will be processed back to the original method of payment.
We will contact you as soon as the new special order has been received.
Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted]
Sincerely,
Jerome's Furniture
We called and spoke with the customer directly.
The customer purchased this item on May 24, 2015 and reported the squeaking frame on November 20, 2015.
The technician went out in December but the customer declined the service since they did not like the quality and wanted to...
reselect to something else. The technician has confirmed that the squeaking can be easily repaired.
The customer is aware our warranty is for services and repair only, which is also stated on the back of our sales receipt.
We are fully willing to honor our warranty by repairing the loveseat in the customer’s residence.
Should the consumer change her mind and wish to schedule the service, she may simply contact us at (866) 633-4094.
Sincerely,
Jerome's Furniture
Dear [redacted]
Thank you for reaching out to us. We apologize for any confusion which may have occurred.
The one-year warranty does cover any manufacturing defects which are reported within the 1st year. Seam separations are...
covered; however, this is an actual rip not a seam and is not considered a manufacturing defect.
Unfortunately ripsare not considered to be a defect.
We can gladly try to assist you by meeting half way with the parts; however, since this is not an open seam it would not be fully covered under our warranty.
Should you wish to proceed, please feel free to contact us at [redacted]
Sincerely,
Jerome's Furniture
Dear Mrs. Randolph,
Thank you for reaching out to us. We apologize for the inconvenience which has occurred.
After review of your account the delivery fee in the amount of $89.99 has been refunded. You will receive the...
refund via corporate check within 7-10 business days.
For the additional inconvenience we will issue a $100 gift certificate.
The gift certificate is valid for one year from the issuance date and can be redeemed at any one of our 11 showroom locations.
Should you have any additional questions or concerns, please do not hesitate to contact us at ([redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacting you because I wanted to re open my complaint against Jerome's Furniture in El Cajon. I was contacted by a lady names Katie and she sent out a technician Nov 9. The technician came and inspected the couch that has damage and took pictures. We have yet to hear anything back. I contacted The Gurdian insurance protection plan that they promote and they refuse to send out there technician, and Jerome's wants to charge me extra money to have my couch fixed and refuse to refund me the $300 they charged to my Jerome's credit card. They want to prorate my refund and I find it to be unacceptable because I shouldn'thave to hound and continue to call to get an update. I feel that Jerome's promotes this company to get extra money out of customer's. It does not take 9 months to send a technician out and to repair a couch.
Regards,
[redacted]
First, Jeromes called my at night 8pm and left a message that I had 48 hours to return the item. Second, I returned the item to Jeromes in [redacted] on 4/27. Third, I have NOT been refunded the item.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted]
We first would like to apologize for the inconvenience which has occurred with your order.
I left a message as well as e-mailed you directly in regards to your claim.
Your special order has been received and is available for delivery. I have sent correspondence to [redacted]...
[redacted] who is the company that contracts our deliveries in regards to your property damage claim.
After review of your account the claim was already opened with their company. I will have a member of their management team contact you as soon as possible to have the property damage resolved.
A total of $200 was refunded as of yesterday, November 7, 2016 for the inconvenience which occurred.
Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted]. You may also simply reply to the separate e-mail which was sent.
Sincerely,
[redacted]
Night Delivery & Tech Support Manager
Good morning,
After reviewing the customers account, the customer was refunded the full amount including the 22.00 recycling fee, once the store has issued the refund back to the finance account the customer will receive a receipt showing the refund.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, no refund or pending refund has been posted to my credit card. After all the lies I have been told by Jeromes Furniture, I have no reason to believe their "show of good faith" is anything but another lie.
Regards,
[redacted]
In regards to this
claim, if the "store credit" which was referenced in the claim was an
actual gift certificate (the consumer mentioned coupon) this is
non-transferrable and cannot be redeemed for cash or refund.
Roman","serif";mso-fareast-font-family:
"Times New Roman"">
We were unable to locate
an account where a gift certificate had been issued based upon the consumer’s
information provided in the claim.
The consumer will need
to contact us directly to provide either the order #, phone # or name in which
was used when the gift certificate was issued to see if we can possibly
re-issue the certificate.
Gift certificates have a
one-year expiration date from the time of issuance and after the one-year
period the certificate (s) are null and void.
Please have the consumer
contact us at [redacted]4 so that we may get additional information in regards
to the certificates which were possibly issued.
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to this claim, I e-mailed the customer directly at the e-mail address which was provided in the claim: [redacted]The e-mail was sent to the consumer to ask for pictures of the peeling on the bonded leather sectional.Once we have received the pictures I can let the customer...
know if we are able to provide any options in regards to the sectional.The one-year warranty on the sectional to report any type of manufacturing defects expired on December 1, 2011.Sincerely,Jerome's Furniture
In regards to this claim it appears the consumer contacted us directly and the full delivery fee was refunded.
The delivery was also completed on July 31, 2016.
Should the consumer need additional assistance they may simply contact us at [redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
The response basically states what my original complaint outlined. The lamps have already been returned. The fact that my only option was to return the lamps because their level of service was so inept is the real problem. If they want to consider their resolution satisfactory than that's on them. My point is that their awful service and faulty product was the source of the problem to begin with. Go ahead and close this complaint out. It is clear they care as much about this as they did about providing service to begin with.
Regards,
[redacted]
Customer was called directly. We will honor the option of exchanging the trunk; however, customer will need to pick-up at the store closest to her since she has been out of warranty for 1-1/2 years.
The exchange was set up directly with the customer.
Should the consumer have any additional...
questions or concerns, she may contact us directly at [redacted]
Sincerely,
Jerome's Furniture
For this claim, the hutch was exchanged on April 23, 2016.
We will comply with the consumer's request to refund back the delivery fee in the amount of $89.99.
Credit Card refunds can take 5-7 business days to be reflected as an available credit.
We apologize for the inconvenience.
Should...
the consumer have any additional questions or concerns, they may simply contact us at [redacted]
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted]I spoke with [redacted] today and she suggested I send you an e-mail to see what I need to do next. I recently filed a complaint against Jerome's Furniture Warehouse. They responded and said they were going to give me a $100.00 on my credit card. I checked my credit card statement today, and there is no $100.00 credit as of this morning.I received a notice from the Revdex.com today saying that my case was going to be closed because you had not had a response from Jerome's Furniture Warehouse. I have not responded, because I have not received the credit.What should I do to try and the credit that Jerome's said I would receive?Thank you for your time,[redacted]
Regards,[redacted]
Dear [redacted]
Thank you for providing us with additional information, we understand your frustration.
Our warranty is for parts and repairs and guarantees your merchandise to be free of manufacturing defects if reported within the 1st year from the original delivery/pick-up date.
We will try to expedite your part as quickly as possible, however, since this was the first incident which was reported on this particular item we are unable to provide further options.
Once your parts have been received we will contact you to schedule a technician appointment.
Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns.
Sincerely,
Jerome's Furniture