I was promised over the phone I would recieve full refund for the stay while on the phone with priceline econo lodge corp and angie the manager due to no dead bolt on door there was a hole they moved us to another room with mold in bathroom I have pics of everything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This reply is unacceptable. It is the SAME response that Prince *** has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS! Clearly there have not been improvements to the situation. Talk is cheapthis hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned, the room had already been paid for and it was 10:30pm at night. There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations. Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT. I paid for a room to sleep and bathe in. The motel advertised cable TV. The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe. They claimed their dryer was broken and hence the delay in linens and towels. I would have thought that would be addressed by my second night. Day #I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town. If proper service was provided on Day #I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable. It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince *** address my concerns? I left a note with my contact info. He has yet to contact me directly. It is easy to hide behind "cheap talk" and to gloss over the real issue. I did not receive the service I paid for and will be satisfied with nothing less than a full refund
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We contacted Expedia that same day immediately...Expedia said our reservation still showed as active and that there should not have been any issuesThey immediately called Econolodge to figure out why this reservation showed as cancelledExpedia tried calling the Econolodge four times that day and were either hung up on or put in imminent holdNobody would help Expedia, or usIf it was not Econolodge's fault, then why wouldn't your staff speak with us or Expedia about it? I truly believe Econolodge purposely cancelled our reservation to make more money with drop in's that paid Twice the cost rather than accepting our reservation at a lower price
I do not believe this was an error on Expedia's endThis was an error on ECONOLODGE'S end
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want a full refundI did not stay thereI will never go back there again! I was lied to and stolen from.I am not interested in discounts, coupons, or any form of bribery! I want my money back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter For me to say that I accept the response would be contrary to what I believe is fair and right, and I just can't do that. For the hotel to offer me a 15% discount on my next stay is absolutely ludicrous. I know I am not going to get any kind of satisfactory result from the hotel by rejecting the response. After my long list of complaints and what I believe are health code violations, what makes them think I would ever, ever stay at that hotel again??? It is insulting that I was offered a discount to return. This is their way of ignoring the whole situation and not addressing my concerns
Dear *** ***: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. I have looked at your account and I see that you were staying with us for two nightsI have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right cornerFeedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay. We would also like to provide you with a 15% discount off rack rate during your next stay, valid for 2015. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,Prince ***General ManagerEcono Lodge Wisconsin Dells
[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that your information is incorrect, I would like you to review the security cameras in the main lobbyThe date was August, 14, around My fiance was wearing a gray shirt, I was wearing a blue american eagle topI have included a picture for proof.
Regards,
*** ***
The claims of a "No show" are 100% inaccurateWe never booked our stay for 12/13/& 12/14/Nor did we ever agree to be charged for that dayThis was an error completely on Econo Lodge/ HotelsMy wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/We paid Econo Lodge in advance only to stay on 1/15/& 1/16/Upon arrival to Econo Lodge on 1/15/16, we were checked into room Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be stayingWe were at oconolodge for a total of maybe minutesShe stated that the company has been short staffed and that is why the room was not cleaned to satisfactionThey do not have the personnel to upkeep there hotel per her wordsShe said she could not issue a refund because she did not have the privilegesMy wife and I were then burdened at 9pm after driving hours to find another hotel to stay in(Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove ways from Sunday that we went elsewhere for the 15th&16thPlease feel free to view the link below on the condition of the roomI may have an attorney look further into this case if Prince is unwilling to resolve his statements. Please see the link below.https://www.youtube.com/watch?v=8LGoGmJ2QZQ
We have talked to expedia and shared all the information we haveYou will need to talk to expedia regarding your reservationPer our contract with expedia, we can not share your reservation detailsWe have done what expedia has sent to us and as they sent to usI do apologize for the inconvenianceBut there is nothing we can do on this reservationIf you would like, I can offer you 15% discount on your next reservation when you book directly with the hotelSincerely, Prince ***, GM
Dear *** *** : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have looked into your reservations and found that you had non-cancellable reservation via hotels.comOne of them was no show and the 2nd one that you stayed inAs courtesy to you, we refunded you for the no-show reservation. On the second reservation you did stay and was charged for both night of your stay as stated on your reservationFor your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayedYou can see the check in and check out time on the second reservation folioAlthough we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist youIf you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copyIt is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visitSincerely, *** *** General Manager Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel as though the general manager is saying that I am making this stuff upThe stay was very unsatisfactoryThe AC really WAS broken, the second floor window screen really WAS missing and the water really was coldthe place was smelly, amongst other things.. He is offering me a 15% discount off my next stay, I WILL NEVER stay there againI understand this business would probably go out of business if he refunded every customer back for unsatisfactory stays (having read the HUNDREDS of negative reviews), but I feel this place should be shut downThe Manager is very unprofessional and rude to call a former guest at his hotel more less a LIAR..I want a refund
Regards,
*** ***
Dear *** ***: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, Prince *** General Manager Econo Lodge Wisconsin Dells
Dear Ms***: Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed
your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stayThat is addition to 10% discount that you have already
receivedWhen calling to make the reservation, please ask for me and I will
personally assist you.It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.Sincerely,*** ***General Manager
Dear
","sans-serif"">*** ***:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed
In an effort to compensate you for
your experience, we refunded for the second night of your reservationYou can
see that back on your card if few daysI have also included a copy of the
final folio
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
Prince ***
General Manager
Econo Lodge Wisconsin Dells
We have already responded to this guest directly prior to thisHere is a copy of the email sent to guest at ***---Dear ***:Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything
less than satisfyingOur goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to usI have had my maintenance staff and housekeeping staff check the water in facet and shower, they are working fineWe have also checked the AC and it all works wellFurthermore, we had guests in that room number of time since your departure, without any problemIf you had asked one of our associate to assist with either one of these, they would be happy toFeedback such as yours assists us in improving our service and property on a daily basisIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me or one of my managersWe would personally like to help you make your reservation.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely,*** ***
*** ***Americas Best Value Inn Wisconsin Dells
Mr***, I'd like to first thank you for your quick response and explanation of your hotel's policyBut your policy was explained to me through your assistant manager during the several phone calls we exchangedMy cancellation was not in regards to an inconvenience in my schedule but a lack of your hotel staff being able to provide me a clean and ready room to stay at, I have read that your hotel has had a history of not being able to provide guests clean rooms on timeI don't believe I should be charged at all seeing that I showed up to your hotel and your staff could not get me a room...not once but three timesI have left you various voice mails on scheduling a phone call along with my contact informationI would prefer to communicate through this online message board now.Thank you. *** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for bringing this to our attentionI checked my head housekeeper and my AGM regarding your stayThey have notified me that room was clean and inspected before you checked inFor second night, you had DND (Do not Disturb) on the doorSo we could not enter a room that has DND on it
Unless there is a emergencyMy AGM has explained that to youAlso offered to send someone to clean that room for youOn the reservation number you have provided, I only see charge for first night for $Looks like you were refunded for the second night althoug you stayed most of second dayI apologize for anything my staff has said that you may no likedBut from my record and what I heard from my staff, they did everything they can do in their power to accomodate you including not charging for second night of your staySincerely,
*** ***, GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is completely UNTRUE!! We asked to speak to management that night and was told there was not one on duty and the maintenance person came to our roomHe told me that they hadn't finished "fixing" the roomWe did ask to be moved to a different room and were told that there were no other rooms available and that we needed to speak with the manager in the morning. Again the young girl at the desk stated she was the assistant manager but she couldn't assist me and wrote my complaint along with others in a notebook and said you would contact me that day which you did not. I left you three message with NO return phone call. I have pictures to prove the condition of the room. We stayed because we had no other options that evening and because three of us couldn't sleep in the car. So you statement that the 10% discount I already received was far...really $that is reasonable? Because of the condition of the room, the lack of customer service, and the time and effort I have had to put into this ordeal, I want a full refund for my stay. Your offer is more definitely unacceptable
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowafter seeing what they had say, they didn't refund me my complete refund even though Jaime assured me that they were going to charge me because they were overbooked and had no where to put me, so she went ahead and cancelled my reservation, I called them once again yesterday the 3rd of August and spoke to Jaime and she told me she couldn't talk about it that day to call her tomorrow which is the 4th of August and to call her after 8am cause she likes to sleep on, as she statedI called her today August and refused to let me speak the the general manager and told me that I should be happy that they refunded me anything because they easily could of kept my whole 227.39, and that I should be happy, and she didn't have time for me since she needed to go home and while I was talking sent me to the general mangers voicemailI think it's fraud since she told me there was no rooms and they didn't have a room for me so she forced the cancelation/ took it upon her self to cancel my reservation and charged me! I tried to reach the general manger many times and he has not yet returned my phone calls
Regards,
*** ***
I was promised over the phone I would recieve full refund for the stay while on the phone with priceline econo lodge corp and angie the manager due to no dead bolt on door there was a hole they moved us to another room with mold in bathroom I have pics of everything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This reply is unacceptable. It is the SAME response that Prince *** has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS! Clearly there have not been improvements to the situation. Talk is cheapthis hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned, the room had already been paid for and it was 10:30pm at night. There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations. Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT. I paid for a room to sleep and bathe in. The motel advertised cable TV. The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe. They claimed their dryer was broken and hence the delay in linens and towels. I would have thought that would be addressed by my second night. Day #I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town. If proper service was provided on Day #I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable. It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince *** address my concerns? I left a note with my contact info. He has yet to contact me directly. It is easy to hide behind "cheap talk" and to gloss over the real issue. I did not receive the service I paid for and will be satisfied with nothing less than a full refund
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We contacted Expedia that same day immediately...Expedia said our reservation still showed as active and that there should not have been any issuesThey immediately called Econolodge to figure out why this reservation showed as cancelledExpedia tried calling the Econolodge four times that day and were either hung up on or put in imminent holdNobody would help Expedia, or usIf it was not Econolodge's fault, then why wouldn't your staff speak with us or Expedia about it? I truly believe Econolodge purposely cancelled our reservation to make more money with drop in's that paid Twice the cost rather than accepting our reservation at a lower price
I do not believe this was an error on Expedia's endThis was an error on ECONOLODGE'S end
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want a full refundI did not stay thereI will never go back there again! I was lied to and stolen from.I am not interested in discounts, coupons, or any form of bribery! I want my money back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter For me to say that I accept the response would be contrary to what I believe is fair and right, and I just can't do that. For the hotel to offer me a 15% discount on my next stay is absolutely ludicrous. I know I am not going to get any kind of satisfactory result from the hotel by rejecting the response. After my long list of complaints and what I believe are health code violations, what makes them think I would ever, ever stay at that hotel again??? It is insulting that I was offered a discount to return. This is their way of ignoring the whole situation and not addressing my concerns
Dear *** ***: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. I have looked at your account and I see that you were staying with us for two nightsI have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right cornerFeedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay. We would also like to provide you with a 15% discount off rack rate during your next stay, valid for 2015. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,Prince ***General ManagerEcono Lodge Wisconsin Dells
[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that your information is incorrect, I would like you to review the security cameras in the main lobbyThe date was August, 14, around My fiance was wearing a gray shirt, I was wearing a blue american eagle topI have included a picture for proof.
Regards,
*** ***
The claims of a "No show" are 100% inaccurateWe never booked our stay for 12/13/& 12/14/Nor did we ever agree to be charged for that dayThis was an error completely on Econo Lodge/ HotelsMy wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/We paid Econo Lodge in advance only to stay on 1/15/& 1/16/Upon arrival to Econo Lodge on 1/15/16, we were checked into room Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be stayingWe were at oconolodge for a total of maybe minutesShe stated that the company has been short staffed and that is why the room was not cleaned to satisfactionThey do not have the personnel to upkeep there hotel per her wordsShe said she could not issue a refund because she did not have the privilegesMy wife and I were then burdened at 9pm after driving hours to find another hotel to stay in(Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove ways from Sunday that we went elsewhere for the 15th&16thPlease feel free to view the link below on the condition of the roomI may have an attorney look further into this case if Prince is unwilling to resolve his statements. Please see the link below.https://www.youtube.com/watch?v=8LGoGmJ2QZQ
We have talked to expedia and shared all the information we haveYou will need to talk to expedia regarding your reservationPer our contract with expedia, we can not share your reservation detailsWe have done what expedia has sent to us and as they sent to usI do apologize for the inconvenianceBut there is nothing we can do on this reservationIf you would like, I can offer you 15% discount on your next reservation when you book directly with the hotelSincerely, Prince ***, GM
Dear *** *** : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have looked into your reservations and found that you had non-cancellable reservation via hotels.comOne of them was no show and the 2nd one that you stayed inAs courtesy to you, we refunded you for the no-show reservation. On the second reservation you did stay and was charged for both night of your stay as stated on your reservationFor your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayedYou can see the check in and check out time on the second reservation folioAlthough we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist youIf you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copyIt is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visitSincerely, *** *** General Manager Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel as though the general manager is saying that I am making this stuff upThe stay was very unsatisfactoryThe AC really WAS broken, the second floor window screen really WAS missing and the water really was coldthe place was smelly, amongst other things.. He is offering me a 15% discount off my next stay, I WILL NEVER stay there againI understand this business would probably go out of business if he refunded every customer back for unsatisfactory stays (having read the HUNDREDS of negative reviews), but I feel this place should be shut downThe Manager is very unprofessional and rude to call a former guest at his hotel more less a LIAR..I want a refund
Regards,
*** ***
Dear *** ***: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, Prince *** General Manager Econo Lodge Wisconsin Dells
Dear Ms***: Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed
your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stayThat is addition to 10% discount that you have already
receivedWhen calling to make the reservation, please ask for me and I will
personally assist you.It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.Sincerely,*** ***General Manager
Dear
","sans-serif"">*** ***:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed
In an effort to compensate you for
your experience, we refunded for the second night of your reservationYou can
see that back on your card if few daysI have also included a copy of the
final folio
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
Prince ***
General Manager
Econo Lodge Wisconsin Dells
I only see one charge to your cardNo other payment is hereI have enclosed a copy of your folio to confirmThanks
We have already responded to this guest directly prior to thisHere is a copy of the email sent to guest at ***---Dear ***:Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything
less than satisfyingOur goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to usI have had my maintenance staff and housekeeping staff check the water in facet and shower, they are working fineWe have also checked the AC and it all works wellFurthermore, we had guests in that room number of time since your departure, without any problemIf you had asked one of our associate to assist with either one of these, they would be happy toFeedback such as yours assists us in improving our service and property on a daily basisIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me or one of my managersWe would personally like to help you make your reservation.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely,*** ***
*** ***Americas Best Value Inn Wisconsin Dells
Mr***, I'd like to first thank you for your quick response and explanation of your hotel's policyBut your policy was explained to me through your assistant manager during the several phone calls we exchangedMy cancellation was not in regards to an inconvenience in my schedule but a lack of your hotel staff being able to provide me a clean and ready room to stay at, I have read that your hotel has had a history of not being able to provide guests clean rooms on timeI don't believe I should be charged at all seeing that I showed up to your hotel and your staff could not get me a room...not once but three timesI have left you various voice mails on scheduling a phone call along with my contact informationI would prefer to communicate through this online message board now.Thank you. *** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for bringing this to our attentionI checked my head housekeeper and my AGM regarding your stayThey have notified me that room was clean and inspected before you checked inFor second night, you had DND (Do not Disturb) on the doorSo we could not enter a room that has DND on it
Unless there is a emergencyMy AGM has explained that to youAlso offered to send someone to clean that room for youOn the reservation number you have provided, I only see charge for first night for $Looks like you were refunded for the second night althoug you stayed most of second dayI apologize for anything my staff has said that you may no likedBut from my record and what I heard from my staff, they did everything they can do in their power to accomodate you including not charging for second night of your staySincerely,
*** ***, GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is completely UNTRUE!! We asked to speak to management that night and was told there was not one on duty and the maintenance person came to our roomHe told me that they hadn't finished "fixing" the roomWe did ask to be moved to a different room and were told that there were no other rooms available and that we needed to speak with the manager in the morning. Again the young girl at the desk stated she was the assistant manager but she couldn't assist me and wrote my complaint along with others in a notebook and said you would contact me that day which you did not. I left you three message with NO return phone call. I have pictures to prove the condition of the room. We stayed because we had no other options that evening and because three of us couldn't sleep in the car. So you statement that the 10% discount I already received was far...really $that is reasonable? Because of the condition of the room, the lack of customer service, and the time and effort I have had to put into this ordeal, I want a full refund for my stay. Your offer is more definitely unacceptable
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowafter seeing what they had say, they didn't refund me my complete refund even though Jaime assured me that they were going to charge me because they were overbooked and had no where to put me, so she went ahead and cancelled my reservation, I called them once again yesterday the 3rd of August and spoke to Jaime and she told me she couldn't talk about it that day to call her tomorrow which is the 4th of August and to call her after 8am cause she likes to sleep on, as she statedI called her today August and refused to let me speak the the general manager and told me that I should be happy that they refunded me anything because they easily could of kept my whole 227.39, and that I should be happy, and she didn't have time for me since she needed to go home and while I was talking sent me to the general mangers voicemailI think it's fraud since she told me there was no rooms and they didn't have a room for me so she forced the cancelation/ took it upon her self to cancel my reservation and charged me! I tried to reach the general manger many times and he has not yet returned my phone calls
Regards,
*** ***