Ivory Paper Reviews (%countItem)
The automatic email response included a line that was a red flag: "Please refrain from sending multiple emails or replying in the same thread as it causes our system to re-ticket your inquiry causing additional delays in response time. " The email indicates that I am already bothering them by even sending a request.
I was told there was a delay, but it would be coming. I received an email on 2-18 that my planner should be sent at the end of February. This email mentioned that "in early January we had a processing time of 9-14 days." Hmmmm, I would say that January 3 is "early January." They also were happy to announce they are outsourcing some of the work to Utah. Oh joy. My impetus to support a local Ohio company is also no longer being fulfilled. I have asked for a refund and to cancel my order. No response yet to that request. I have disputed the charge to my credit card. By the way, it didn't even take one business day for them to accept the payment!
I ordered the planner and the product came wrong and all the dates on the planner were mixed up and the pages were printed incorrectly. All I want is the correct product or a refund. I reached out to the business many times over email and social media but have received no response from customer service.
I was really looking forward to this planner, and to support a small business. Unfortunately, my planner was never shipped. The company was very rude in all communications, and refused to take responsibility for being MASSIVELY behind on orders. I wouldn't recommend ordering this planner unless you are okay with waiting months for it.
I had ordered a product from this company on January 11th, 2020 and was informed at that time that there was a 7 day processing time. 6 days later received an e-mail that processing times would be briefly delayed. I then reached out to this company on February 5th, as I had gotten no update about shipping, etc. I called the business multiple times over a 3 day period, and sent e-mails, to which I got no reply. Then sent a message to the social media account and finally got an answer on February 10th that they would send me an e-mail when the shipping label was created and ready to be sent. I received a shipping notification on February 24th that the label was created and was awaiting pickup, and at this point in time it has still not been picked up close to 1 month later. I again reached out to this business with disappointment about the service and lack of honesty with delays of receiving my order on March 12th, and have still not gotten any form of response. More upsetting, is that this company is continuing to post and encourage sales on social media without informing the buyers of these delays and not being able to deliver with the previously submitted orders, and are posting saying they are sending out hundreds a day, and yet my order from 3 months ago is still sitting in their facility, with no updates from the company, or any form of apology or notification at that.
Hello ***, it appears that your order has the tracking number of 9205590175547700014623*** and is showing as delivered. We are unable to refund you your money because you have the product but have created the code ***50 which will give you 50% off your next purchase! Hope this helps! thanks
I ordered a product and never received the product. I have been contacting the company and I got a response saying shipping was delayed. I ordered the product Jan 23rd. I still have not received it. Tried to contact company on social media since they are not answering calls or emails, but am getting ignored and comments deleted questioning my order.
I ordered a planner from Ivory Paper Co on February 12, 2020. (Order# 12***) When I submitted the order, I was aware of a 2 week turn around time for the company to create the planner. I have emailed, called, commented and direct messaged Ivory Paper Co multiple times asking for an update on if my planner has been completed. I have not received one single response to any of my attempts to contact them, tomorrow it will be 1 month since I completed my order and they took my money (immediately), but still, no planner. Or even a shipping notice.
Today is 3/10/20. I ordered a planner from this company on 2/6/20 which was 23 business days ago. I have not received my order and I’ve sent several emails and have not received a response.
I just pulled up your order and it shows a tracking number of 9205590175547700014622*** was delivered on March 20th. Did you not receive this shipment?
I have purchased product from Ivory Paper Co on 2/10/2020 and expected my order to take up to7 days processing times and 1-3 days shipping time. I still have not received shipping or tracking info as of today 3/10/2020 and no response when I leave a voicemail or email customer support. I have paid for my planner to start back in February and now these are wasted pages and wasted money.
Hello,Thank you for your patience with this response. As you can expect, things have been kind of hectic here as we try to quickly adapt to the changes related to Covid 19. I just looked up your order and it appears to have already shipped to you and I can not predict how long any further delays will be so I have gone ahead and canceled and refunded your order in full!
Hope you are staying healthy and sane during this challenging time! Thanks!
I ordered a planner on 2/7. Website said 14 days for processing and 3 days shipping. I still have not received my planner and after several emails, phone calls, and social media messages I have had no response from customer service. I’m starting to worry this is not a real company as no one has responded to me in two weeks and I was charged a month ago and still have not received merchandise. I noticed several customer complaints of the same issue on social media and now they turned off commenting all together.
I am sorry to hear about the issues and frustrations you've been having with Ivory Paper Co and our customer support team. I looked into your order and it does appear that it has not shipped within the quoted processing times so I have gone ahead and refunded your order in full! Thanks again! xx
I placed an order January 29th and have YET to get ANY updates. I’ve sent FOUR emails to support and nothing. (2/13/2020, 2/29/2020, 3/3/2020, 3/5/2020.) I spent $50 dollars on a planner! It was supposed to start in February, it is now March. I am demanding a refund of my money OR for my order to be fulfilled with the FULL amount of months I paid for, starting April 1, 2020.