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Ivory Paper

PO Box 30387, Gahanna, Ohio, United States, 43230-0387

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Reviews Stationers, Calendars Ivory Paper

Ivory Paper Reviews (%countItem)

I placed an order with this company on 1.5.2020. Due to delayed shipping, my order was supposed to be upgraded and shipped by 1.30.2020 and received by 2.1.2020 (guaranteed by customer support email.) It is now 2.6.2020 and I STILL have not received my order. I have emailed and called the company several times with no response as to the status of my order. The company does not issue refunds, however I feel a refund is necessary for a product that has NOT been received. I would either like my order immediately or a refund for the FULL amount.

Ivory Paper Response time Feb 22, 2020

Upon review of your order and correspondence it appears your order has already been canceled and refund. We consider this matter to be closed. If you have any further questions or concerns please feel free to reach out to our customer support team at [email protected]

Thanks

I ordered a planner, notebook and stickers from this company. After promising a 9-12 day delivery, it took 32 days to receive it and only came after multiple emails from me to them. Once I received it, the customization that I paid extra for was spelled wrong even even though it was correct and highlighted on the order. The paper pages are jagged and the cover is bubbled. It’s very poor quality. I have called, emailed, posted on Instagram tagging them and posted on Facebook (which they deleted twice) looking for help with this problem. They have not responded. I would like a refund.

Ivory Paper Response time Feb 05, 2020

We are so sorry your planner arrived damaged and we will happily fix this for you. Our customer service team takes roughly 3 business days to respond to all messages. If you have emailed us at [email protected] a member of our team will be in touch shortly to get you a new planner ASAP. Thanks!

Ivory Paper Response time Feb 12, 2020

Hello ***,

As stated on our site and in our voicemail we do not handle customer through social media or phone calls. We have a small customer support team that handles all inquiries via email to [email protected]

While we understand you are upset, we have to remain inline with our policies clearly listed in our Shipping&Returns page on our website our of fairness to all customers! As always, our customer support team is always there to assist you further or to elaborate on any additional order specific issues! Thanks!

Customer Response time Feb 12, 2020

Complaint: ***

I am rejecting this response because: I have emailed several times. I have only received one response and I still have zero resolution. This company is ridiculously bad at handling customer issues, and this is their fault. My product is damaged and incorrect. I started with email, several of them. I only turned to social media and phone calls when I received no responses. This is incredibly frustrating. I would like a refund.

Regards

Purchased planner on 12/29/20 and they have not sent. Sent bogus tracking information. Refuses to refund money. Opened a dispute on my credit card to hopefully get my money back. This company is excepting orders and not sending out items.

Ivory Paper Response time Feb 07, 2020

You were notified of any delays with your order. We ship out every order that we receive and customers, like yourself, are always notified of delays. As stated on our website, we do not handle any customer service through our social media. As a result, any customer service related comments on our accounts will be removed at the discretion of our social media team. Thanks.

Customer Response time Feb 07, 2020

Complaint: ***I am rejecting this response because: A blanket mass email regarding delays does not cover the fact that you still have not sent the planner. The tracking provided was fraudulent and not a legitimate USPS tracking number. You are not responding to emails with specific information- you are only sending mass emails due to the large number of unsatisfied costumers that accepted payment from yet did not provide the product.
Regards

Ivory Paper Response time Feb 22, 2020

Hello,

Thank you for your message! As you mentioned, you filed a dispute with your credit card company which we did not fight. Your order has already been canceled and refunded. We consider this matter to be closed. Thanks!

On January 02, 2020, I placed an order with his company for a $60 planner. I was told that it would 7-9 business days in processing time before shipping, and then would ship and arrive within 1-3 business days. I emailed on January 16, 2020 (the 10th business day since purchase). I explained that it had already been 10 business days and I still received no email about shipping. I then received a response saying that shipping is actually 3-5 business days (when I have an email saying 1-3). They then told me that because of the holiday "shipping times had been delayed). But I was never informed of this on their website upon purchase. I was told they would go ahead and cancel my order if that was what I wanted to do and I told them yes because I was tired of the runaround they were giving me (this was January 16, 2020). On January 17th, the company sent an email TO ALL CONSUMERS that they were behind in processing (after I had complained for the 3rd or 2nd time. I was then told the item would ship out no later than Monday, January 20, 2020. On Tuesday, January 21, 2020, I STILL had not received a shipment confirmation and emailed them again. I was told to re-read the email sent out the day BEFORE they sent out the company-wide email and that it would ship soon. I told them to go ahead and cancel my order and I no longer wanted the planner. I was told I could refund it but the email I received today (January 22, 2020) said they would not get me a refund, I was told "NO refund will be issued. We are now sticking to our policy which has been up on our site for at least the past 4 weeks. And that the planner would SHIP BY THE END OF THE MONTH" I have all kept all emails and communication with this company, including their poor professionalism and refusal to return my money after I was told I was allowed to cancel the order and receive a refund.

Thank you for your assistance in this matter

Ivory Paper Response time Jan 23, 2020

Hello,

As communicated to you by our customer service team we are incredibly sorry for the delay but since each planner is made to order by hand, we do not offer refunds. Your planner is already in production and can not be stopped. All processing times are estimates and why we use the term "roughly" because they are our best guess but that can vary if an unforeseen spike in sales incurs. We have made reasonable accommodations by moving your planner to a February start date so you do not have any wasted or unused pages when it arrives. It should arrive before the end of the month, but our customer service can not guarantee dates.

I have attached screen shots of our policy that has been "no refunds" since our launch in 2018. Thanks.

Thanks!

Customer Response time Jan 23, 2020

Complaint: ***I am rejecting this response because: I have a screenshot from the company saying that they would provide me with a refund under these circumstances. SPECIALLY EMAILED TO ME

Regards

Ivory Paper Response time Jan 27, 2020

You were notified of the further delays after initially choosing not to cancel your order. You planner is already processed. We consider this matter to be closed but will share your feedback with the team. Thanks!

Customer Response time Jan 27, 2020

Complaint: ***I am rejecting this response because: It has been 17 business days since the order was placed and the planner has still not shipped. I was not informed of a delay THIS LONG. Clearly the planner is not 90% in process or it would've shipped by now. I will not consider this case closed.

Regards

Company has seven day turnaround time, it’s been three weeks now with no order. I was given a fake tracking number that has not updated. The company claims to have refund me but there has been no refunds into my account.

Ivory Paper Response time Jan 22, 2020

We have refunded you days ago. We have attached images from our site system and from our payment system. If your money is not in your account then you need to talk to your bank. Thanks.

Customer Response time Jan 22, 2020

Complaint: ***
First of all, I had to submit this over a week ago. So yes, while I have my refund NOW, I did not have it when I submitted this. You guys need some serious customer training. You are very unprofessional and rude.

Regards

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Address: PO Box 30387, Gahanna, Ohio, United States, 43230-0387

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