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Ivory Paper

PO Box 30387, Gahanna, Ohio, United States, 43230-0387

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Ivory Paper Reviews (%countItem)

Today is 3/10/20. I ordered a planner from this company on 2/6/20 which was 23 business days ago. I have not received my order and I’ve sent several emails and have not received a response.

Ivory Paper Response time Mar 31, 2020

Hello ***,

I just pulled up your order and it shows a tracking number of 9205590175547700014622*** was delivered on March 20th. Did you not receive this shipment?

Thanks!

Customer Response time Apr 01, 2020

Revdex.com:

I reviewed the response made by the business and find the resolution is satisfactory to me.

I have purchased product from Ivory Paper Co on 2/10/2020 and expected my order to take up to7 days processing times and 1-3 days shipping time. I still have not received shipping or tracking info as of today 3/10/2020 and no response when I leave a voicemail or email customer support. I have paid for my planner to start back in February and now these are wasted pages and wasted money.

Ivory Paper Response time Mar 19, 2020

Hello,Thank you for your patience with this response. As you can expect, things have been kind of hectic here as we try to quickly adapt to the changes related to Covid 19. I just looked up your order and it appears to have already shipped to you and I can not predict how long any further delays will be so I have gone ahead and canceled and refunded your order in full!

Hope you are staying healthy and sane during this challenging time! Thanks!

I ordered a planner on 2/7. Website said 14 days for processing and 3 days shipping. I still have not received my planner and after several emails, phone calls, and social media messages I have had no response from customer service. I’m starting to worry this is not a real company as no one has responded to me in two weeks and I was charged a month ago and still have not received merchandise. I noticed several customer complaints of the same issue on social media and now they turned off commenting all together.

Ivory Paper Response time Mar 11, 2020

Hello ***,

I am sorry to hear about the issues and frustrations you've been having with Ivory Paper Co and our customer support team. I looked into your order and it does appear that it has not shipped within the quoted processing times so I have gone ahead and refunded your order in full! Thanks again! xx

I placed an order January 29th and have YET to get ANY updates. I’ve sent FOUR emails to support and nothing. (2/13/2020, 2/29/2020, 3/3/2020, 3/5/2020.) I spent $50 dollars on a planner! It was supposed to start in February, it is now March. I am demanding a refund of my money OR for my order to be fulfilled with the FULL amount of months I paid for, starting April 1, 2020.

Ivory Paper Response time Mar 10, 2020

Hello ***! We have refunded your order! Thanks! xx

I ordered a planner from this company on January 16. I was notified there would be a slight delay due to production issues. I am still waiting on my planner. I have contacted the company several times about where my planner was. I was informed that January orders were being shipped the week of February 3. I am still waiting for my planner. On February 24 I got an email my planner had be delivered, but there was no planner inside the package. I contacted the company and they were "checking with the team" to find out the problem and get me my planner to me "ASAP." I contacted the company again on March 3 and have not heard back.

Ivory Paper Response time Mar 31, 2020

Hello ***,

We have received your dispute and have been communicating directly with your bank. However you have been refunded in full in the meantime! Thanks!

I submitted an order Jan 25/2020 and have yet to receive it. Repeat customer service inquiries indicated delivery issues are allegedly tied to delays from China processing (coronavirus was used as reason). No updates on anticipated arrival or a response to the last 2 emails I sent asking for updates. I am calling the card issuer to file a fraud claim next as this company does not deliver to its commitment. Ongoing references to clauses of "unanticipated delays" is not an acceptable response, as contracts are based on reasonableness in delivery. More so, any court would counsel the company that they should have stopped accepting orders but they instead continued to process and accept monies while having knowledge of the deliver delays. That is fraud. Order number is: 1907-

Ivory Paper Response time Mar 10, 2020

Hello ***,

I just reviewed your order #12*** and see that it is showing as unfulfilled. Thank you for bringing this to our attention! We have gone ahead and canceled/refunded your order! Best wishes! xx

Customer Response time Mar 14, 2020

Though the resolution to my case is acceptable, my concern remains for those who place orders and are caught in this business' web. Please take caution if ordering from Ivory Paper Co. and inquire directly with customer service if there is a backlog remaining. Buyer beware.

I ordered a planner from this company in January. They sent me an email confirming my order, but then I never received an email confirming that the product shipped. I emailed this company and asked for a refund and to cancel my order. Their customer service team responded on February 12 with an email saying my planner would be on its way as soon as possible, and they couldn’t issue a refund. It is now almost a month later and still I have heard nothing about the product I ordered. It is my full belief that this company is a scam and needs to be shut down.

Ivory Paper Response time Mar 10, 2020

Hello ***,

I just pulled up the tracking number for your order #12489 and it appear to not be tracking even though it was created weeks ago. I have filed a claim with USPS and refunded your order! We apologize for the inconvenience! Thanks!

Customer Response time Mar 10, 2020

Revdex.com:

I reviewed the response made by the business in reference to complaint ID 1420***, and find the resolution is satisfactory to me.

Regards

I ordered on 1/13 a planner to start in February, 2020. Website stated 7-14 processing and 1 week delivery. It's now 3/2 - they prepared a pre-shipment label on 2/24 to try to appease me but the item still has not been shipped as of this morning. So not only have I not got product in almost 2 months and it being a company from the US but when and if I do receive it, it will contain a month in which I can not even use. I asked for a refund more than 2 weeks but was told that since it was "custom" that they could not refund the money. If it hasn't even been printed then why can't it be refunded?

Ivory Paper Response time Mar 19, 2020

Hello,

Sorry to hear about your issues! I have gone ahead and refunded your order in full because when I pulled up your tracking it was showing as not trackable!

Thanks!

I placed an order and paid $75.95 for a planner from Ivory Paper Company. I ordered on January 14th and the website states a processing time of up to 14 days. It is now February 28th and I still have not received my order. I have sent numerous emails which I received one in return that said, "you will receive a tracking number when your item is shipped". I have called to ask when I can expect delivery of the planner I have paid for. My calls have not been answered nor emails answered. After sending an email on Feb. 23, 2020, asking for a refund and saying I would be contacting the Revdex.com, I received an email stating a tracking number had been generated. When I try and track the number that was sent to me, the USPS website says it is still awaiting for the item. It is now 5 days later than when the tracking number was created and still has not been delivered to the post office to ship. So, in order to make one think that your order may actually be shipped, Ivory Paper Company sends you a fake tracking number but the USPS doesn't receive the item to actually start the shipping process.
This company has the worst customer service that I have ever experienced. If you look on their Facebook site or Instagram, you will see that numerous comments have been made by angry customers that have not received their planners as well. Ivory Paper Company then deletes all negative comments so the post ends up having numerous comments but nothing appears in the comment section as Ivory Paper Company has deleted them.
I want a refund and I want to warn everybody out there, DO NOT ORDER FROM THIS COMPANY AS YOU WILL NOT RECEIVE YOUR PLANNER.
This company is a scam.

Ivory Paper Response time Mar 06, 2020

I looked into your order an it appears that USPS attempted to deliver your planner to you but was unsuccessful. Your tracking number is 9205590241675500008914*** and I have attached a screenshot of the notice. You will need to contact your local post office to get this taken care of! Thanks a bunch!

Customer Response time Mar 07, 2020

The only reason that Ivory Paper Co. sent my order was due to the fact that I contacted the Revdex.com and my credit card company. Ivory Paper Company generated a tracking number back on Feb. 24th but did not actually send my order until the 4th of March. AFTER they had been notified by the Revdex.com and my credit card company. This is a horrible way to run a business and I would like everyone that may have a thought of ordering from Ivory Paper Company to Be warned that it will take at least 2 months to get your order, IF you receive it at all. They have the worst customer service of any business that I have ever dealt with. DO NOT ORDER FROM THIS BUSINESS!! I have yet to receive my order.

Ivory Paper Response time Mar 31, 2020

We have received your dispute on March 9th and have been in communications with your bank to get this solved! However, you have been refunded in the mean time! Thanks!

I ordered a planner two months ago with this company. It has still not come in. They had some shipping delays which I was understanding of at first and they offered the equivalence of $4 compensation. Then, they kept saying it was going to be shipped very soon, but it never did. Now, I have tried to contact them about receiving a refund or more of a compensation because the planner is no longer needed after this delay. They have no returned any of my calls, voicemails, emails and messages via social media (I have truly tried everything to get in contact with these people). All I want now is a refund for this planner.

Ivory Paper Response time Mar 31, 2020

Hello ***. We are sorry to hear your frustration. We have refunded you your money as of March 11th to the card on file! Thanks!

Customer Response time Mar 31, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I reviewed the response made by the business in reference to complaint ID 14191270, and find the resolution is satisfactory to me.

Regards

I ordered my planner on jan 10th. 10 business days processing time and 1-3 for mailing meant it would arrive the last week of February which was perfectly planned as I made it to begin in February for a rolling 12 months. I recieved an email the last week of January stating processing times were delayed but no new timeframe I could expect. When I reached out to ask if it would arrive by February I was told that they place their processing times in 5 diff places online. As a consumer, I was aware of the times and was only asking bc of their communication of a delay. Additional emailed ensued as I wanted to know when I could expect the product I paid for. As a single mother, going through a divorce, this additional follow up was extremely inconvenient and I could never get an answer on when I would finally recieve product! I was even told once that the coronavirus was part of the issue. Once we were well into the month of February, making an entire month of pages in my planner a waste, I asked for a 50% refund. They completely ignored my request and told me I'd get a shipping update when my product was ready to ship. I asked again and they sent me their NO REFUNDS policy. Now this is a policy I am aware of HOWEVER if you send me a planner an entire month late, I'd certainly consider that a defect as it has a month of pages I cannot use! They didnt even offer to add March 2021 pages to gove me a full year WHICH IS WHAT I PAID FOR. My request again was completely dismissed and not responded to. All o want as a busy, single working mom of 2, is that I get what I pay for. I just recieved my shipping update yesterday, MORE THAN A MONTH LATE.

Ivory Paper Response time Mar 10, 2020

I completely understand your frustration and apologize for your negative experience with Ivory Paper Co. I have gone ahead and reviewed your order and see that is was delivered but since it did not have the start and end dates you were looking for, I have gone ahead and created $75 in store credit for you to use towards your next purchase! Just use the code *** towards the next purchase for the inconvenience. Again please know that we are sorry and are working to quickly correct our processes! Thanks!

My mother-in-law bought me a planner from this company on January 15th and we have yet to receive any information about the planner. We have tried calling , emailing them, and messaging them on social media asking for a refund and we get no response. They promise 9 day shipping and it’s been well over that. We feel as though Ivory Paper Co is stealing from us since we have nothing to show for our money. We have researched and unfortunately found that others are dealing with this ridiculous customer service and awful company.

Ivory Paper Response time Mar 31, 2020

Hello ***,

I apologize. I must have typed in the wrong order number. Your order number 12*** has a tracking number of 9205590241675500008914*** which shows as delivered on March 11th to Colorado. Kindly see attached screen shot!

Thanks!

I ordered my planner on January 5, still haven’t received it. They sent one email stating there was a delay but it would arrive soon. Funny enough they acted as though they were giving me a deal by starting my planner one month later, but it was essentially the same thing I paid for.

I emailed customer service inquiring about my order. 2 weeks later I received a reply stating it would be shipped out that week. It has now been over a week and I still haven’t received shipping information or a further reply from the owner.

Ivory Paper Response time Feb 22, 2020

Hello,

As stated on our site processing times are our best guest on when orders will ship but they can change depending on the time of the year and unpredicted spikes in sales. It further explains thats "delays in processing are not causes for cancelations.". After looking into your order I have realized it is already shipped and out for delivery on Monday via USPS. Your tracking number is - ***. We consider this matter closed!

Thanks!

We placed an order for a planner January 4, 2020. After contacting the business customer service email multiple times, we received statements that were completely false such as:
"We guarantee it will be delivered by February 1st so you won’t have any wasted pages in your planner."
As of February 19th, we were finally provided a tracking number for the product we purchased. However, I requested a refund 2 separate times prior to any tracking information being provided. The company never acknowledged my request for a refund.
We have now purchased a product we no longer want and have purchased a replacement for.

Ivory Paper Response time Feb 22, 2020

Hello,

As stated on our site, processing times our the best guess we have on when you planner will ship however that can vary depending on the season or unpredicted spikes in sales. All delays are communicated to the customers and delays in shipping are not cause for cancelation of orders. After looking further into you order it looks like it did ship with USPS and your tracking number is ***. Therefore, we consider this matter closed!

Thanks!

Ivory Paper Response time Feb 26, 2020

we totally understand your frustration. We have given you your full purchase amount in store credit to use towards a new March start planner or your next purchase! All you have to do is use the code "***" at checkout to access your store credit!

Hope this helps! Thanks!

Customer Response time Feb 26, 2020

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me. Thank you for your timely responses.

Regards

Placed an order on January 5th, 2020 when they stated they had a 7 business day turn around. I received confirmation that my order has been placed, and that was it. On January 17th, 2020 the company sent out a generic email just stating that they were behind in processing time. Since then I have Emailed the company twice regarding my order, have reached out to them on Instagram, and commented on their FB page. They have not responded to anything I have sent them. They did delete my comments and took away my right to comment on their posts. It has been over 30 business days since I placed my order, I still do not have what I ordered and can’t even get an answer from the company.

Ivory Paper Response time Feb 22, 2020

Thank you for your message. We are so sorry to hear about your frustrations. As stated on our Shipping & Returns page, processing times our the best guess we can offer for when your planner will be ready to ship, however this can vary depending on the season or unpredicted spikes in sales. It also further explains that delays in processing will always be communicated to the customer, which we did, and delays are not cause for order cancelations.

After further review of your order it has shipped via USPS and you're tracking number is ***. Your order will arrive to you on Monday. We consider this matter to be closed. However, if you have any further questions or concerns feel free to reach out to our customer support team at [email protected]

Thanks!

Customer Response time Mar 02, 2020

Revdex.com called consumer using an automated phone system. Consumer sent a text with the number 1 indicating that they accepted business response and complaint could be closed resolved - see below for details:

1***1:28 AM
1

I ordered a planner in December and still have not received it. I asked customer service for a refund and they said it was nonrefundable. They were also terrible to deal with.

Ivory Paper Response time Feb 22, 2020

Hello ***,

We are so sorry to hear about your frustrations with Ivory Paper Co. As stated on our site, processing times our the best guess we can offer for when your planner will ship, however these times can vary if there is an unforeseen spike in sales. As also mentioned on the shipping and returns page, which I have linked below for you, delays in processing will always be communicated and are not cause for cancelation.

After review your correspondence with our customer support team, it appears you were notified of the processing delays and in fact your planner has already shipped to you via USPS. Your tracking number is *** We hope you love your planner when it arrives!

Shipping & Returns - https://www.ivorypaperco.com/shipping-returns

I ordered a planner from ivory paper co on January 4, 2020. It is now February 18, 2020 and I have yet to receive any shipping information regarding my order. After the processing period of 7-9 business days listed on their website, I received an email from them claiming that there were some setbacks leading to a delay in processing. Since then, I have emailed them 3 different times (with several business days in between) inquiring about a timeline on when to expect my planner to be shipped. I received a response to the first email that said that they started shipping out January orders the week prior. A couple weeks went by and I hadn't heard anything so I sent another email. No response. I sent a follow-up email. Again, no response.

Ivory Paper Response time Feb 22, 2020

I am so sorry to hear about your frustrations with Ivory Paper Co. I looked into your order and it appears to have already shipped via USPS. Your tracking number is *** and it should arrive to you on Monday.

Hope you love your planner when it arrives! Thanks!

Customer Response time Mar 02, 2020

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.

Regards

I ordered a planner with this company on January 5, 2020. I paid $61.95 for the planner online using my credit card. During the checkout process, it explained that it would take 7-9 days to create the planner and then it would take 1-3 business days to ship. I figured I would have my planner by the end of the month. On January 17th, I received a mass email titled "Update on processing times!" This email explained that due to unforeseen issues within their production system, their standard processing time of seven to nine business days has been delayed. This email did not give any specifics about when the planners were expected to ship. On January 21st, I sent their business an email looking for an update on the date that I could receive my planner. They responded and said that my order would be shipped by the end of the month so I am able to have it for optimum use in February. On February 1st, I sent them another email saying I had not received an email saying my planner had shipped yet, and that I would like an update. They responded on February 3rd and said they started shipping January orders out that past week + that I would get an email once mine had personally been shipped (no specifics). On February 11th, I still hadn't received an email so I reached out via email to them again and asked for a refund and to cancel my order because I have now wasted a month of my planner that I paid for (it's not a full standard 1 year planner). They responded that day and said my order would be shipping this week. Ignoring my email saying I wanted a refund. I responded and told them I was frustrated they ignored my message about getting a refund and they told me they don't do refunds. So I responded and asked if they could discount my order due to such late arrival and processing. They responded and said she would reach out to her boss. I haven't heard anything since February 11th, so I emailed yesterday on February 17th saying I was extremely frustrated that no one has responded to me, I was concerned they were not a legitimate business and that I wanted answers. It is February 18th and I still have not received an email saying my planner has shipped.

Ivory Paper Response time Feb 22, 2020

Thank you for your message. We are so sorry to hear about your issues and frustrations with Ivory Paper Co. As stated on our site, our processing times our the best guess we can offer on when your planner will ship. However the actual processing times can vary depending on the season or a spike in sales. Also, as noted on our Shipping and Returns page (linked below), all delays are communicated to the customers and are not cause for order cancelations.

After reviewing your correspondence and order, it appears you were notified of the delays and your planner has already been shipped to you via USPS. Your tracking number is *** and it is scheduled for delivery on Monday. We consider this matter to be closed and hope you enjoy your planner once it arrives. Thanks!

Shipping and Returns Page -

Customer Response time Mar 03, 2020

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.

Regards

I ordered a planner from Ivory Paper Co on 1/3/20. According to their website, “Shipping typically takes 2-3 days after a processing time of roughly 14 days.” After contacting them via email on 1/24, I was given a guarantee that it would be delivered before 2/1. I never received a shipping email or any planner. I contacted them again on 2/2 and they said it would ship “soon.” It’s now the 14th, 5 weeks after I placed my order, and I don’t have a shipping email, package, or any useful information from their customer service team.

Ivory Paper Response time Feb 19, 2020

Hello Friend, Thank you for your message! After looking further into your case it appears that you have already been refunded! Thanks!

Customer Response time Feb 19, 2020

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.

Regards

I ordered a planner from Ivory Paper Co on January 3, 2020. My order totaled $71.95. I was told that there was a delay in production but they "guaranteed" it would be delivered by February 1st. I have been contacting this business every day since January 31st, because I never received the planner. They will not return my emails, social media correspondence, or my phone calls. They are deleting my bad reviews but not communicating in any form about the status of my order or a refund. I have contacted the business at least 10 times and the owner directly 5 times. I am watching them comment and post on social media and respond to other people's messages but not mine. They have stolen my money.

Ivory Paper Response time Feb 22, 2020

Hello ***r,

After reviewing your concerns it appears that your order has already been canceled and refunded. We consider this matter to be closed. Thanks!

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Address: PO Box 30387, Gahanna, Ohio, United States, 43230-0387

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