Izoomusa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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I spoke too a man from the company he said he had the form I filled out,but too have the form in was inside the box I sent it in,.so they did receive it But said they didn't he couldn't have the form so something is going on
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

attached please see screenshot of order. it clearly states order was for a Dell Laptop with Windows XP pro installed. Our technicians determined that there is a wireless card installed and is connceted (additionally prior to shipping unit does connect to our inghouse wireless). however...

it seems there is a issue connected to customers ISP or customers wireless router. which we cannot service as it is not our equiptment. Regarding batteries on refurbished laptops. although batteries typically hold a decent charge. Since the battery is not new and it is considered a perishable item. the battery is asis and it is not covered under the standard warranty. Since Customer Service is important to us, we did offer customer to upgrade to windows 7 and would be glad to check on the wireless and make sure it connects to our inhouse wireless providing customer pays shipping and handling. we tried our best customer didnot respond to us in a timely fashion.at this point we would still be willing to assist customer, however we would need customer to pay shipping and handling. If customer is still interested customer should simply email us with their order number and a breif expalination and we will gladly assist customer to the best of our ability.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe the description of the item was misleading. The return policy was not mentioned on the description of the item.  when you click on the return policy underneath  the item description you are forwarded to the [redacted] return policy and not the Zoom USA return policy.  To view the return policy for Zoom USA you must click on the company name and then on the right side of the screen in small print you can click on the company return policy.  When I received the item in the mail it contained the computer and two sheets of paper.  The two sheets contained the return policy for the item and did not even contain the company name and how to contact them for issues.  I had to use a search engine to locate the Zoom USA address and phone number.  This company is misleading their customers on purpose hoping that individuals do to take the time to dig for their information and hope they get frustrated and just pay for the junk they are selling.  Why must they send paperwork that does not include their business address and contact information if they are wanting to work with their customers.  I can send a copy of the two sheets of paper that were sent to me if requested.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by ZoomUSA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we are a fulfilment company, we fulfil sku's for various companies. we comply with respective policies in this particular case, all returns are subject to a 15% respocking fee. a order is calculated as soon as a customer creates a order and its sent to be processed. please also note we do not...

charge customers we do not accept payment or issue refunds we merely fulfil per any company policy per our contract with them.

I ordered a refurbished laptop and it had the wrong charging cord. Never came on correctly. When lite up only stayed for 5 or 10 minutes. Can'the get in touch with them.

Revdex.com:
At this time, my complaint, ID [redacted] regarding rakuten zoomusa has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Izoomusa regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They finally sent me an RMA number on 2/**/16, but I had to pay shipping to them (when I did not have to pay shipping to receive the defective product). I returned the product 3 days ago (2/**/16) and I am awaiting for them to respond and let me know what they are going to do to resolve the issue (if anything)
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we are a fulfilment company we need to abide by our agreements and return policies of the respective parties. we do not charge a customer credit card or refund we are simply a fulfiller of a order and need to abide by the respective companies rules and policies. we beleive we went beyond our duty to assist.

Revdex.com:
At this time, my complaint, ID [redacted] regarding ZoomUSA has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by ZOOMUSA regarding complaint ID [redacted].
Sincerely,
[redacted]

Seller sent out a laptop with different specs than ordered, 2 days later apologized for the human error via a site message system, 4 days later they said they'd call 'tomorrow' to fix the error, when I told them my communication preference was the message system, it took them 2 days to say they'd send me the RMA 'tomorrow sometime', 4 days later, just before supper, I rec'd the RMA, 3 days later I returned the laptop at my own expense despite it being the wrong laptop that was sent, 4 days later they rec'd that laptop, 1 day later they messaged that the RMA was completed without further info, asked if they would expand on the statement, 2 days later explanation of replacement unit with correct specs, 5 days later with no tracking or shipment notification I rec'd another laptop supposedly with the correct specs, very slow, charger overheats, battery has approx 30 seconds of life before the laptop shuts down, I was greeted with a black screen after a restart, notified seller via site message system, apologized profusely in 1 day and said they'd resolve asap, 2 days later they messaged and offered a 'double upgrade', when asked for a link to said replacement turns out to be $40 less valued laptop with a 3 star review. All of this took more than a month. I accepted that I had been taken, and moved on. The computer is now functional, because I did the work, not the seller. I have doubts that any computer he/she sells has truly been refurbished as stated on the site. So, BUYER BEWARE, you may or may not get the computer he/she advertises, and if you do get it, you may have to make it work as it should, unless you like playing tag, and spending more money to send it back to him for 'repair or replacement'. You will never get your money unless you do a charge back with your credit card company, you will feel lucky if you get anything out of the money you spent. Even though this is the first time I've had problems with refurbs, I will always buy electronics new from now on. Expensive lesson.

we must abide by polices of our respective partners. we don't charge your card your refund your card we simply fulfill your order per a respective company policy.
most companies have restocking fees attached to returns. we must honor that policy. we extend excellent customer service per third party policies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I totally disagree with the 15% restocking fee, plus I would have to pay for the shipping on top of that. I will be contacting [redacted] to let them know that they are dealing with a company that does not put customers first. Highly disappointed.  I should be entitled to a full refund since I did try to cancel the order less than 24 hrs after it was placed. I can't help that they ignored the request and shipped it anyway.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Purchased a laptop for niece for Christmas. Laptop does not see and or charge battery, dvd player not working properly and laptop slow.
I highly recommend never buying anything from these people.
The stuff they sell is junk and they will not stand behind product.

our standard policy is 15 days for a refund that accompanies a timestampted rma form or 30 days for a replacment.
if a item is not returned with the above paperwork or the item is not returned properly, thats were issues can arrise thats beyond our control.
we...

issued clear instructions how a item needs to be returned unfortunately some customer dont abide and it becomes a issue down the road.
claimaint is welcome to email us with details and its our pleasure to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This companies customer service is terrible for the consumer. I will notify [redacted] and let them know how poorly I was treated. Will never again order from this third party again and I hope others will see the complaint. [redacted] stated that I could only go thru zoomusa to resolve this issue. But zoomusa refuses to help. So I am getting passed around with no resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I bought a refurbished Dell Latitude D820r Laptop from ZoomUSA (through [redacted]), and thank goodness I bought it through [redacted] or I never would have gotten a refund. ZoomUSA, in my opinion, is 50% arrogance and 50% stupidity in the way they deal with customers. It is without a doubt the worse company I've ever had to deal with when purchasing an item. I never did quite figure out if they were playing dumb or maybe they really are just that dumb. I usually don't like to talk negatively about anyone, but I will make an exception in this case because I don't want others falling into the trap of buying from ZoomUSA. Their web site actually says on their homepage, "Excellent Customer Service." How dare they!
This is what happened to me. I ordered the Dell D820r laptop computer from them. They sent the Dell D620 model, which is noticeably smaller and it had less to it. I immediately contacted both [redacted] and ZoomUSA. By the way, I kept all records of conversations between me and [redacted] and ZoomUSA. I also photocopied any paperwork I received from ZoomUSA because my gut was telling me I better do that. ZoomUSA sent me an email letter stating that, "There was no way to tell by the invoice which model to send." What?! Isn't that the point of an invoice? Well, anyway, the model number I had ordered was printed clearly right on the invoice. I clearly stated (at all times) that I would like a refund. It took them five days to send me the return [redacted] label. Fine. I sent it back and ordered the same computer model from a different company. I'm typing on it right now. I'm very satisfied with this model from the different company. This one works very well and it didn't have greasy fingerprints on the bottom like the incorrect model from ZoomUSA had. What does that tell you about ZoomUSA?
When I sent the Dell D620 model back to ZoomUSA, I underlined in red on the enclosed invoice the model I had ordered. On the RMA they sent, which they shouldn't have, I clearly crossed off the part that said "Swap Dell D620 for a Dell D820" and wrote in big letters in ink, "This is not a swap. I am expecting a full refund". I sent that all back with the incorrect computer model they had sent me. ZoomUSA thought they could ignore that. Like I said, arrogant.
So skip ahead to two and a half weeks after I received the wrong model, and on my doorstep was another computer from ZoomUSA. I immediately refused it and had [redacted] return it. I never opened it. I contacted [redacted] many times about this, keeping records of our conversations on Live Chat, and [redacted] let me know that a refund will be coming from ZoomUSA. ZoomUSA had the nerve to state that the time period for both swaps and refunds had expired. What?! If anything expired, that's because ZoomUSA dragged its feet (I believe on purpose) on this issue.
So, for a while there, I thought that ZoomUSA got both their computers back AND had kept my money. I spoke to someone high up on the ladder at [redacted] about this whole debacle and travesty of business dealings. I give [redacted] a lot of credit for getting me my refund.
So, please, anyone else who has been hornswoggled by these obvious swindlers, please write a review. They need to be taken off the [redacted]' and [redacted]'s web sites (or others'?) as merchants of these companies. If you look on [redacted].com and find your way to the reviews of ZoomUSA, you'll find about 34 reviews, ALL of which are negative. ALL the reviewers gave one star, and many proclaimed they wanted to give no or minus stars, but they couldn't technically do it.
I guess I was actually one of the lucky ones. Many didn't get a refund or replacement.

Review: I purchased a refurbished laptop through [redacted] from [redacted]. No where was it indicated prior to purchase that the item could not be returned OR that the item could come with scratches, obvious signs of wear or come dirty. Have been in communication with [redacted] & [redacted] since receiving the item requesting a return/refund. The only resolution offered was an exchange after a few weeks of communication & being ignored several times...it wasn't until [redacted] got involved that I was offered an exchange. I do not want an exchange. I feel this is false advertisement on [redacted] website & after seeing the poor reviews on [redacted] I do not wish to have any other product from them only a refund as requestedDesired Settlement: Refund of purchase price.

Review: I ORDERED A LAPTOP THRU [redacted] MARKETPLACE MERCHANT ZOOM,USA. THEY USED FED EX TO SHIP THE ITEM. FED EX DELEIVERED IT TO THE WRONG HOUSE. I TAKED TO THE DRIVER IN PERSON SHE POINTED OUT THE HOUSE SHE DROPED IT OFF AT AND STATED NO ONE CAME OUT AFTER HONKING HER HORN SO SHE LEFT IT INSIDE THE GATE. AT THAT POINT SHE SAID SHE WILL TRY TO RETREIVE IT. AS SHE DROVE OFF I SAW HER PULL INTO THE DRIVEWAY AND GO TO THEIR DOOR. AFTER A FEW MOMENTS SHE DROVE OFF. SHE IS NOW SAYING SHE HAND DELEVERED THE PACKAGE TO THE PERSON WHOM IT WAS ADDRESSES TO. I CALLED OUR LOCAL FED EX OFFICE AND THEY TOLD ME TO CONTACT ZOOMUSA AND REQUEST THAT THEY FILE A COMPLAINT WITH THEIR FED EX SO THEY(FED EX) CAN ISSUE PAYMENT FOR A REPLACEMENT. I PASSED THAT ONTO THEM AND THEY TOLD ME THEY WOULD NOT FILE AND I SHOULD CONTACT MY LOCAL POLICE DEPT AND FILE A REPORT BECAUSE A NEIGHBOR TOOK A PACKAGE THAT WAS NOT THEIRS. I CALLED THE POLICE DEPT AND EXPLAINED MY SITUATION AND WAS TOLD THAT NO CRIME WAS COMEITTED SO THERE WAS NOTHING THEY COULD DO. I HAVE TRIED SEVERAL TIMES TO CONTACT ZOOMUSA BY PHONE BUT NO ANSWER. THE LAST TIME I SPOKE TO MARY AT FED EX ###-###-####) SHE COULDN'T UNDERSTAND WHY THEY REFUSE TO FILE. SOME OF THE INFORMATION THAT ZOOMUSA HAS IN THEIR FILES IS INCORRECT, WHERE THEY GOT THIS INFO I HAVE NO IDEA.I HAVE BEEN GOING BACK AND FORTH WITH [redacted],ZOOMUSA AND FED EX SINCE JUNE. ALL I WANT IS TO GET THIS LAPTOP TO MY GRAND DAUGHTER FOR HER 15TH BIRTHDAY WHICH WAS IN MAY.Desired Settlement: I WOULD JUST LIKE ANOTHER LAPTOP SENT AND DELEIVED TO THE CORRECT ADDRESS.P.S. WHY A SIGNATURE IS NOT REQUIRED I DON'T KNOW,

Consumer

Response:

At this time, I have not been contacted by ZOOMUSA regarding complaint ID [redacted].

Sincerely,