J B Hunt Movers

Every single thing that We Pack Movers told me on the phone was a lie. An out-right fraud. They took my money & sub-contracted the job.
When I called We-Pack Moving on October 24, 2017, to book my cross-country move, the first thing that I asked Moving Coordinator, ***, was "are you a broker?" I specifically asked if We-Pack Moving is a broker or the actual moving company.

I explained that I had a bad experience with a moving broker once before and that I did not want to do business with a broker. *** unequivocally told me "we are the actual moving company". He told me that "we do not sub-contract your move." He said, "our trucks say "We-Pack Moving on the side" and that "we have trucks everywhere".
This was an egregious, bold-faced lie. The job was sub-contracted to Rolls Trans Group out of Baltimore, Maryland, who then sub-contracted it to a third party in California for delivery.

That was just the first of MANY untruths that *** told me that day when he collected $1383.00 from me.

1.) He proceeded to tell me that my moving quote would be based on the amount of furniture - my furniture inventory list, rather than the weight of my move.

Another, bold-faced lie. It turned out to be based on the square footage of all of my belongings - not just the furniture. And the price nearly doubled to what he told me.

2.) He told me that the first of three payments had to be paid with a checking account and that the second two payments could be made with a credit card.

Another, bold-faced lie. Rolls Trans Group required cash or certified check.

3.) He told me that I would have to pay $250.00 extra to request a specific date and time of pickup.

I DID PAY the additional $250.00 but Rolls Trans Group did not know about or did not acknowledge the specific appointment time.

4.) He told me that my move would take TWO WEEKS or 10 business days.

Another lie. Rolls Trans Group drove my belongings from the pick-up in Massachusetts to warehouse in Baltimore, Maryland, where they sat for a week, before they even began to transport them across the country.

5.) He told me that this price included the disassembling and reassembling of standard furniture pieces - such as my daybed.

Not true. The movers lost all the hardware to the bed and could not/would not reassemble it. Even though they acknowledged that they were contracted to do so.

6.) He told me that this price included the packing and moving of fragile items, like the TV and mirrors.

Not true. I was charged extra for endless rolls of packing tape which were not completely used. The movers used only one half of each roll of tape and charged me for dozens of rolls.

7.) *** told me that all of my furniture and belongings would be handled with the utmost care and delivered promptly.

Another lie. Rolls Trans Group and the company that they subcontracted for the delivery in California ruined all of my furniture by defacing it with adhesive stickers which cannot be removed - sticky tape which left permanent adhesive scars and generally broke most things. All of the furniture arrived in a filthy, dirty condition and most of it had to be discarded as unusable.

This after they DOUBLED THE PRICE of what *** quoted me.

My moving experience has been a nightmare and I am submitting a claim to Rolls Trans Group on 01/12/2018 for $1911.23.

We-Pack Moving did none of the things they said they would do. None of it was true. They didn't even perform the job and the company they sub-contracted to do the job, charged me double what We-Pack quoted.

I need to be refunded the $1383.00 paid to We-Pack Moving for this abysmal fraud and *** needs to be held accountable.

hired them to move my belongings from South Amboy NJ to ***, SC on 12.11.17 delivery 12.24.17. To date have not received my entire apt.
Reference WXXXXXXX entered into 12.11.17 for delivery around 12.24.17. Charged $1,889.40. Told by Rep. ***wp *** would be by Christmas Do not pay any additional charges than this and assured me delivery would be by Christmas. Another mover Integrated Moving Solutions ***. Kenilworth,NJ XXXXX picked up the load Order#BXXXXXXX & charged me additional$610.60. They re-packed items I already packed,insisted 9 dresser drawers to be boxed the opposite of original contract. They also wrote on a slip of paper what they usually get fora tip. I have them$100.00 even though they said 150 to 250. I was afraid they wouldn't carry through with my delivery. *** the owner of Integrated again promised me 1.3 to X XXXX my belongings would be here. I called snow last week was their excuse.They keep stalling me. Also when I contacted We-Pack *** she told me they would review the additional charges and listen to the tapes.*** the sales Rep sold me a bill of lies.He insisted on a direct bank check of 633.00 to initiate the contract and assured me he would be in charge for the entire move. Now I am told he has nothing to do with it. I have texts claiming so. I want my belongins. Also review the items that were double charged due to conflicting info between carriers. The movers told me they charge by the cubic space and of course it would be more as they changed the rules.A lamp was packed by me and 5 plastic bags were in boxes which were were included in the original estimate. No one seems to care that this move was stressful enough without their misrepresentation of facts charges and lastly STILL NO DELIVERY. My friend *** paid in full on his credit card$2500+ $100 for tip. Integrated says they will refund me the tip $100.00 at time of delivery. I said keep $50.00 for a trip to people who deliver here in SC. As of today I am furious.

THEY DAMAGED MY WALLS AND MY GUN SAFE WITHOUT COMPENSATIONS.
I CONTACTED WE-PACK MOVING LLC BASED ON CONSUMER AFFAIRS REVIEWS. THE PRICE FOR MOVING A ONE BEDROOM APT UNIT WITH A GUN SAFE WAS AGREED AT $1500. THE DAY OF THE MOVE ON XX-X-XXXX ANOTHER COMPANY SHOWED UP NAMED UNIQUE VAN LINES WHICH CHARGED ME ADDITIONAL $580 I AGREED. THE MOVERS LOOKED VERY UNPROFESSIONAL AND ONE HAD A FLIP FLOP AND THEY MOVED MY STUFF IN BRAND NEW HOME THEY DAMAGED MY GUN SAFE AND MY WALL AND MY TV IS MISSING 55" AND I CONTACTED *** THE AGENT IN WE-PAK MOVING HE DID NOT RESPONDED INITIALLY THEN HE CALLED AND TOLD ME THAT HE HAD RECEIVED ALL THE PICTURES THAT I SENT HIM ON THE DAY OF THE MOVE FROM THE DAMAGE WALL AND THE SAFE. THEY HAD LEFT EVERYTHING IN MY FLOOR AND I WENT OUT OF STATE ON THE 9TH-14 OF DEC. I CAME BACK TO UNPACK AND REALIZED THAT ONE OF MY TVS WERE MISSING THE UNIQUE VANLINES WERE CONTACTED AND THEY DID NOT KNOW ABOUT THE DAMAGES SPOKE TO *** AT XXX-XXX-XXXX WHICH IS THEIR CLAIMS DEPT. SHE WAS VERY PROFESSIONAL AND SHE MENTIONED THE SHE WAS NOT AWARE OF SUCH THING SO THIS MORNING ALL THE PICTURES AND DOCUMENTS WERE SENT TO HER TO THE EMAIL SHE PROVIDED ME. I WANT COMPENSATION FOR THE WALL DAMAGE AND SAFE DAMAGE AND RETURN OF MY 55" TV OR COMPENSATION.

This was the worst experience in my life. I had items moved from Michigan to Indianapolis
The company is a broker that denies being a broker

This company is a broker who denies being a broker. I specifically ask and they denied. The folks that pickup and deliver are total two different groups. Upon delivery they hold your items hostage until you pay them first. Who pays before getting a product is was horrible. The deliver folks threaten us stating they were leaving in 30 mins. You are given an estimate only to find out after your product is in the truck that is it more. This 1800$ move turned into a 2600$ move. These folks need to be stopped. It is complete misrepresentation. I am sure I am not the first to complain of the tactics used.

I make a contract to move my belongings form Miami,Florida to Albany,NY. for $2720.21 maximum and after the pick up they want to charge me $4844.75. I gave a down payment of $1240.00
Order_Number: WXXXXXXX

The "guaranteed binding estimate" was not honored. While our inventory did not change, price went from 11k to 22k after the movers loaded.
My sister and I moved our dad on 4 October. We had multiple conversations with Paul, the customer rep, in preparation of this move. We provided a detailed inventory of everything we planned to move, including an estimate of the number of boxes of varying sizes. We ended up moving even fewer items, and all items we moved were on the list. We also used fewer boxes than we'd estimated. The paperwork from We Pack states "Your estimated price is guaranteed not to change unless you order additional services, add additional items." Our price was changed. Our estimate lists "75 items, 298 pieces" the way We Pack built the list (including 115 boxes). Their operations department (Summer and Bianca) state that the moving company goes by items, and that we had more "items" than we'd listed. Our inventory from the movers has 208 lines filled out, including 91 boxes. Since each box was counted as an "item," We Pack decided they no longer stood by their estimate.

By contract cross-country delivery 14 days. Truck never showed, never left. No one will call back or give status. $1000 given for downpayment.
Contract for delivery of items from MN to AZ max 14 bus days. Called on 14th day for status to find that truck broke down same day as p/u and never left. No calls to inform us and cannot get anyone to talk to us now. Called dispatch, operations, sales, & main number. Left emails, messages, threats of litigation - still no response. Paid $1000 down pymt and truck drivers still demanded a credit card. In limbo now and would rather not litigate, but may not have a choice. Very unethical company.

False statements and complete absence of any communication once problems started and money was paid.
We hired We Pack to assist us on a move from FL to GA. We followed the online quote system by filling out an inventory form and estimating by the agents suggestions of number of boxes based on a 3 bedroom home with a family of 4. ***, Executive moving coordinator advised us to use XX-XXX boxes as an estimate and that an in-person moving estimate was not necessary and by using the online system, costs are lower. Advised us worst case, additional boxes were $10 per box. We paid We pack $2,000 for the brokerage fee and were quote $3,000 for moving paid to the moving company by either credit or cash.
We were promised pick up on Saturday September 30th with a pick up window of 10-2. Unique movers arrived at our home on the 30th at 4:30pm EST with a small 27' moving truck. The driver immediately told us he could not fit our belongings in the truck and that the move would cost double, $6,000. I called We pack and requested to speak with a supervisor. Wilson called me back that afternoon and explained the manager of Unique was unavailable as it was a jewish holiday, but that Karen from the moving company would call us the next morning to work out pick up date and cost. We Pack refused to admit the wrong doing of under estimating the cost of our move and over charging us at the time of the move. The moving company We pack contracted lied to me by promising an empty semitruck would arrive Monday, October 2nd first thing in the morning and complete a direct delivery. Promising our belongings would stay on the semi truck and not be unloaded and stored. Wilson from We Pack confirmed this with me, telling me our things would be handled less this way and have less chance of damage. On Monday, October 2nd, a 3/4 full semi arrived at about 230pm EST time. The driver had to come back Tuesday morning with a rented Uhaul truck to pick up the rest of our things Tuesday morning. The driver then asked for payment, after the trucks were full and told us we could not pay with credit card if we were having direct delivery as the credit card takes 3-5 days to clear. So we paid with cash.
My husband and I lost two additional days of work due the pick up not occurring until Tuesday the 3rd of October, costing us $1,500.
We Pack moving failed to manage the delivery of our items completely. We pack sent us an email stating we could pay the remaining balance to the movers in credit card. When they arrived with teh first of three deliveries, the movers insisted on cash payment. We contacted We Pack for help and they had no idea what to do or what the policies of the company they hired were. We received no support from them after the moving company delivered only the first part of our things on Thursday October 5th. The second delivery containing our beds, crib, washer and dryer, vacuum cleaner, TVs, etc did not arrive until Oct 16th. We called We Pack daily from the 6th of October until the 16th. Each time we spoke with them they shifted blame to the moving company. We were told numerous times the moving company would contact us and that Wilson, the manager would contact us, and no one ever did. We were told on the 9th, 10th and 11th of Oct that the driver was with our truck and we would be getting a call that night or the next morning with a delivery window. None of this happened. I finally spoke with Summer on the 9th with We Pack and she apologized for the problems we experienced and offered compensation for the time off work and the expense of staying in a hotel, using a laundry service and our 2 and 6 year old sleeping on the floor. Later that day she was dismissive and rude and said I should have read my contract and that they don't offer refunds or discounts, that we would have to address it with the movers. I asked again to speak with a manager and was denied the option. I asked for manager/owners contact info and both Bianca and Summer refused to give it to me.

My items were picked up on Sept 27 and I have no idea when they will be delivered and I have been charged an additional $1000.
On September 15th I officially agreed to use your services in my move from Chicago, IL to Seminole, FL. "***" seemed to know what he was talking about and made it sound like my move would be a piece of cake. All assurances were made that I didn't even need to pack the rest of my stuff. It would all be done for me for the cost of $3600. And I was even happier to hear that he would be available at any time should anything go wrong. Things, however, have gone terribly wrong and "***" is nowhere to be found.

Before even signing my contract, I sent the following email to *** & got no response via email.

Hi ***,

I have a quick follow up question. As you know I've already packed some boxes (or have storage items like Christmas decorations in plastic totes). In total, I probably have about 40 boxes of the combined. Let's say I end up with you guys packing the 60 you have listed + the 40 I already have packed. What would that new total be?

After not receiving a response, I followed up on September 6th via text message and *** told me he would send an updated quote. I never received the updated quote.

When I got closer to the date of the move, I sent another email:

Just wanted to give an update on delivery. Turns out my floors are being installed on October 2nd, so delivery can take place anytime after the 3rd.

I have a couple of questions/updates

1 - Will the mattress & box spring be boxed?

2 - I know I will have more than 60 boxes, especially after they finish boxing up the rest of my stuff. (I currently have around 50 boxed already.)
I thought we previously upped that number.

3 - Looks like I will be bringing the dining room table with leaf & 4 chairs, so I'll need that added to the inventory. I'll also need to add an additional small armoire
to the list.

4 - I noticed the TV stand is listed as an Entertainment Center...not sure it matters, but it's more of a buffet table.

5 - I have one additional small table/nightstand to add to the list.

6 - I am removing the storage bench and folding bakers rack from the list.

7 - How many movers should I be expecting on Wednesday?

This email was sent on September 24, 3 days before my scheduled pick-up and again, I received no response.

I followed up via text and based on these responses, I continued to feel confident about the move. Although I removed additional items from my list of items and reiterated the fact that I had already packed 60 boxes, I still never received an updated quote, so I logically reasoned the price would remain the same.

Moving day arrived and based on what *** said, I was expecting 3-4 movers...two showed up. I learned throughout the day that one of the two was new and he didn't really know how to properly pack. As mentioned previously, I already had 60 boxes packed. I figured movers would pack my breakables better than I would, all that was left for them to pack was my kitchen, a few items in my bedroom, my artwork, and a few other breakables. (In total, it was only about 20 boxes when they were done.)

As I watched them pack the kitchen, I noticed my crystal wasn't being wrapped individually with paper, but 3-4 dishes were stacked together then some paper was wrapped around the stack. I'm terrified to see how all of my items actually arrive.

While they were packing, I also noticed that they were using boxes that were about waist high and yet they weren't filling the boxes to the top. Besides the fact that I'm not sure how they are going to fare being stacked, I now realize that that added extra cubic feet to the truck, increasing my cost.

It took the two movers 5 hours to pack 20 boxes and load the truck. I understand it takes longer when there is an elevator involved, but I would think that since I told them we only had the elevator reserved from 3-6, they would send the appropriate number of movers to meet that timeframe. Since we went 90-minutes over the time, I lost my $10

I recently called this company to move my things long distance. What a nightmare. ..please don't trust this company. They swear to be a top.company and to help you but I they lie. They charged almost half the amount quoted as deposit which should have rang a bell. They told me they where not brokers nut they are. *** quoted me a.price that WAS much higher because they were a different moving company We Pack contrated. I had to reduce my items and stI'll paid 500 more. Next...the movers, yet another contractor, arrived at destination late and in a truck that didn't fit in my property so they refused to bring my furniture inside. If I didn't pay an extra 500 to shuttle it to another truck..they threatened to put my things in storage at my expense. I ended up renting a UHAUL truck and take my things myself. All they did was move it to the rented truck and!!! They ended up giving me other persons items and missing some of mine. BELIEVE ME...I HAVE NO REASON TO LIE.....THEY ARE NOT HONEST NOR CARE...THEY JUST LIE...OVERCHARGE...AND MANIPULATE

Delivery Issues, furnitures not reassembled, damaged furniture and other goods. Charged Extra amount while pickup and delivery
I received the quote with full assembly and packing contract from We-Pack Moving LLC. When the movers came to pick the stuff they increased the price by 700$ from 3800$ to 4427$. Person told me that We-Pack Moving LLC are just the broker and we are the actual movers from Integrated Moving Solutions, Inc. I tried to call We-Pack Moving LLC person *** and left voice messages on 09/13/2017 so that this issue can be resolved but again no respond.I don't have any other choice as we were moving out from North Carolina, reluctantly I agreed to pay the extra charges.

Truck driver who delivered our stuff was one of the most rude person I had ever met, *** had confirmed me that steps with one floor is free but this guy was charging 75$ for the steps and another 75$ for the distance and demanding 150$ extra. I tried to call ***, Integrated Moving Solutions INC and We-Pack Moving office continuously but no one picked my call nor responded back. Driver told me that I have 30 minutes and then he will go away. I was stuck in nowhere land and reluctantly agreed to pay another 150$. Now driver put another demand that I need to pay the remaining balance in cash before he will started unloading the truck. He was not ready to listen anything and told me that if I am not going to pay in front he is not going to unload the truck. With no choice left I paid him remaining balance amount before he stated unloading.

Truck Driver and his two other guys started unloading my stuff and were very reckless and just throwing all boxes without any concern that those boxes were having fragile stuff. Now while doing unloading they were rudely asking us to move the carton from one place to other again and again. When they starting fixing the bed, the cling of the bed and screws were missing and they asked me to get it from Home Depot. When I went to Home Depot searching for the missing screws and furniture, my wife called me that driver and his man just ran away without reassembling the furniture. They told her that they were just getting the Hammer from the truck but never returned. My whole furnitures bad, entertainment set, TV and other stuffs are not assemble and our apartment is complete mess. I called We-Pack Moving LLC and left the message that drivers ran away but no one responded. I called multiple times and left so many voice messages but was lucky only once when a lady picked my call and told me that she is going to connect with Integrated Moving Solution and will get back to me in 10 minutes. But never received the call from her. I kept calling but all my efforts to reach anyone from We-pack Moving LLC and Integrated Moving Solution, inc were fruitless.

Out bed and other furnitures are still not assembled and not in the using condition. Many things have been broken and the list is as follows:

Handles of our dining table chairs
Entertainment set is broken from various places and screws are missing
Our bed cling is missing and now of no use as it cannot be fixed without the cling
Spring box is broken
Mattress is ribbed
Sofa is ribbed from bottom
Wardrobe drawers are broken
Dresser is locked and not able to open it
Table Lamp and shades are damage
Crockery set is broken
Show pieces are broken
Second Dresser left top drawer is broken
Shoe stand is fully into pieces
Many fragile glass items are broken into pieces
Boxes were open

We are going through such a mental trauma caused by these guys, as still our furniture is not yet assembled. We have not received our stuffs in the same condition as it was packed.
Please see the pictures.

https://photos.app.goo.gl/YfYvqtklYACUL5it1

Thanks

I contracted with We-Pack Movers in July for a move at the end of August from Dallas, Texas, to Richmond, Virginia. We-Pack is a broker, not an actual moving company. *** was the We-Move representative who worked with me. *** portrays himself as your friend and advocate, someone "who will be with you throughout the entire moving process". In reality, he is there until you sign a contract and pay a deposit. Sometime after that he will begin disappearing. Initially he will stop taking your calls, but will respond to emails or texts. Eventually he stops emailing and texting, leaving you to fend for yourself. Losing your rep is a crucial problem because that is the only direct number you receive for the company. The other number provided is a central number where you invariably end up leaving a message.

The way the We-Pack scam on pricing works is that they play games with how the price of your move is calculated. They first have you list each individual item that will not fit in a box and then estimate the number of boxes that will be required for the rest of your items. The cost of your move is calculated by We-Move based on the number of items and the number of boxes you and your rep estimate. When the movers show up, they do not pack in the same manner as you were directed by *** to prepare the estimate. For example, you tell *** that you have a king size bed which he treats as one item. The movers will say that is a king size mattress, a king size box spring and a frame which they count as three items. Or, you will tell *** that you have a disassembled vacuum that will fit in a box, but the movers opt to tape it and not box it at all. Or he will tell you that because pictures are boxed, they are not individual items. So, you end up with more boxes, more items or more of both than what you contracted to move.
Then the fun begins. When the mover says you have to pay more for them to move your furnishings, no one at We-Pack is available to help. Your rep will not answer phone calls, emails or texts and when someone else from We-Move finally calls, they are from "Operations" and take the side of the mover. They blame you, the customer, for underestimating the boxes and/or items to be moved and insist that you pay whatever the mover is demanding. They don't care what *** told you and accept as fact what the moving company says.

The cost for the incremental items is extraordinary. In my case, they tried to double the cost of the move for what they claimed was missing 7 of 72 items. So, a 10% overage results in a 100% increase in price. In my case I had documentation of why there were no more than 65 items and there should be no additional cost. In the end, if you want your furniture delivered, you have to agree to a higher price.

From my experience, I now know that, no matter who the mover may be, the cost of a move is primarily a function of volume. It's not how many items or how many boxes; it is how much space is required on the truck. We-Pack intentionally underestimates this and then the mover charges you extra.

I wish that having to negotiate a higher cost for my move was the extent of my problems. Unfortunately, there is more. In exchange for accepting a 2-day window for when my furniture would be picked up, I received a discount. When I got within 2 days of my moving window, I had not heard from We-Pack, so I called ***. When he finally texted meremember he stops returning callI asked him what company was moving me, he shared it. While on the phone I looked it up and saw that they were based in Houston which was still in the throes of recovering from Hurricane Harvey. Understanding the magnitude of what was going on in Houston, I asked him if he was positive that the movers were coming the next day. He said "100%, we guarantee it. We have trucks local to your city. Anyone in Houston will probably stay there for now. They were just doing other pickups [in Dallas] yesterday."

As it turned out, the movers were from Houston. After talking with them all day on my moving day, somewhere around 10 pm all communication ceased and they never showed up. As a result I had to reschedule my move and make a special trip back to Dallas to meet the movers. We-Pack never offered any compensation for failing to meet their guaranteed move date or my trip back. They just and left it to me to negotiate the final cost of the move with the mover.
It would be nice to say that you get what you pay for with We-Pack, but simply is not the case. The quoted price is not guaranteed and it is not a realistic estimate. Once your down payment is made communication becomes very poor and sometimes they don't even show up. Based on my experience, I am highly suspicious of the very positive reviews and ratings they have online. They are certainly at odds with my experience and those of many others. I would NOT recommend using them.

Despite stating prior to booking that shuttle service was included in price paid, moving company required additional $350 upon delivery.
I solicited quotes from several moving companies for a move between Austin and San Francisco. Art Michaels at WePack Moving contacted me and offered a price. In determining necessary services, he said that a shuttle would be necessary at delivery because the large trucks they use couldn't access the hilly roads. I informed him that I wasn't sure that was necessary since my area was not hilly. Over the course of several days during which I sought additional quotes, I confirmed with the apartment complex that a shuttle would be necessary and relayed this fact to each moving company, including Art Michaels at WePack. I also relayed concerns about a shuttle being needed at pickup as my Austin apartment had a narrow entry that might not accommodate large trucks. Art Michaels assured me that the quoted price included shuttle service for both pickup and delivery.

I attempted to negotiate lower prices with WePack and a competitor, American Van Lines. American sent me an estimate for $2,500. The estimate explicitly stated that shuttle delivery was included. I sent this estimate directly to Art Michaels and asked if he could beat the price. He offered $2425. Because the price was lower, and because Art's assurance that shuttle service was included at both pickup and delivery, I booked WePack on August 9, 2017. Art Michaels later sent an estimate that reflected the $2425 price and the $1100 deposit I had paid. The estimate did not mention shuttle service but, as an attorney, I was aware that the estimate is not a contract; rather, the contract was what was promised on the phone.

The movers picked up my furniture on August 26; they did not arrive in a semi, nor did they ask me for an additional fee, so I believed the agreement was being honored. Though Art Michaels told me the delivery would occur September 4-6, I did not receive delivery until September 14 (another person in WePack's operations department told me it would have been impossible to get the delivery by September 6 with an August 26 pickup; but when I called for estimates, I asked them to determine a pickup date based on a September 4-5 delivery).

The day before the delivery, the driver called and told me he would need to use a shuttle, and that I would have to pay $450 before they would delivery. Otherwise, he said, they would put my furniture in storage until I paid. I called and emailed WePack but received no response. I also tried to contact the moving company (TR Moving Systems) to no avail. The next morning, I was able to speak to WePack, who told me I would only have to pay $350. When I explained that it should have been included in the price, they said they would try to figure it out. The driver demanded cash, but I ended up paying by cashier's check to maintain a record. Some of my furniture arrived damage and I still have not been provided with a claim form.

After receiving no follow-up communication from WePack for several days, I called again and spoke with a woman who said she'd look into it. I received a call from Art Michaels denying that he ever said shuttle would be included and denying that I ever sent him the estimate from American Van Lines. He said he'd go through the phone recordings and look his email and that I'd be refunded if he was wrong, though he insisted he doesn't make these mistakes. Immediately after that call, I forwarded him the email thread wherein I sent him the estimate from American. I have received no further response.

I called WePack a week later and spoke Brittany, who said she'd escalate the issue and that I'd hear back that day or, at the latest, within 3-4 days. I never heard back.

I called this morning and spoke to someone who said someone would call in a few minutes. I received no call. I called again and spoke to a woman who said she'd call me in half an hour. I received no call.

WePack has failed to provide the services promised, resulting in a $350 loss to me. They continue to ignore my requests for resolution.

Contacted was given a price for service told was underestimate to get job going. This was a lie. Never told was a broker and not the mover.
We contacted this company and dealt with Shawn. He was to set up our move with his company. He never stated he was a broker. He gave us an estimate and when the invoice finally arrived it was much higher than the estimate first given. When we spoke with Shawn he said he was giving us an over estimate and not to worry. He needed to do this in order to get our move going and he assured us we would actually get money back. The day arrives for the move and we find out there is not an overestimate at all and is the price for the move. We have packed everything and are moving to another state. I called Shawn and he was not available to speak with. I was finally given a number for the shipping company and they tell me that they now own the contract not We-Pack. I have all my things loaded on the truck at this time and finally decide to just go with the move. I was told over the phone that once they get my things here we will only owe 1430.50 but they also have 10 days to get our things here. This was never mentioned to us once. Shawn lied to us and misrepresented himself to us on the phone and then would not answer our calls.

My move was quoted on 885 cubic feet. The movers they used charged me for 1150 cubic feet. I measured the load and it was 960. Overpayment of $1600
I booked a move from Sedona AZ, to Charlotte NC. We-Pack subcontracted my move to Move On Moving. They were rude, damaged/broke almost all my belongings, and upon pickup told me that I needed an extra 315 cubic feet for my load on August XX XXXX. When I contacted Art Michaels(representative that booked my move) he agreed that was not right and offered to make an adjustment to my rate or cubic feet. On drop off, I was given 12 hours notice and that I had to pay in cash on delivery. 80% or more of my belongings are damaged and the claims company the insurance through is one of the worst rated companies on the Revdex.com. I measured my load when it arrived and it was 960 cubic feet. I have not heard back from We-Pack, or Move On Moving since. I was cheated out of $1600, let alone the fact the insurance claims only cover $.60/# despite the $12,000.00 in damage they have done. My fiancee was crying all day. I had to take the day off work to file the insurance claim which is apparently based off the weight of the item. I will be filing another complaint with Move On Moving due to all my items being damaged, wet, and some missing.

We moved from Il. To Ca. Our furniture arrived chipped and broken. We were charged an extra 750.00 because the truck driver
Order number WXXXXXXX. When I called We-Pack, *** assured me that our belongings would arrive safely and timely; in apx, 10 days to two weeks. We were moving from Illinois to California. We had our belongings picked up on August 22nd. He also assured me that the address we provided to them could accommodate and 18 wheeler.

In two weeks I called to see what the delay was. I was given the phone number of our driver, who said he was in Missouri, and that he would be arriving next week. I called the next week, only to find out that the driver was no longer working for them. He was told to return the truck, and could not give me any more information.
I called We-Pack and left a message and an e mail. A driver called me the next day, and said he would be there tomorrow, but did not think he could deliver our belongings with the 18 wheeler, and that he would need to rent a smaller truck and we would be charged another 750.00. He showed up with just one other person.
The street we live on is well used and many trucks drive up and down it. My driveway is 65 feet long and I called the California Highway Patrol and I they would allow the truck to park on the street if need be. When I asked the driver what the radius of his turns are, he said he didn't know, that he was speaking from experience.
The driver didn't even try to pull up to the street. Just charged us the 750.00.

That said, some of our furniture arrived broken and chipped, with boxes broken. This was a very very expensive move and this company has no allegiance to their client!
I never got a return e mail when I tried to explain the situation form ***.

We contracted with We-Pack Movers two weeks ago, paid a deposit, and heard no more. I contacted the agent, ***, a week before the move was to take place to finalize things and he wrote back that he was out of the country and referred me to his customer service dept. I contacted them and was told that the driver would call 24 hours before pickup. So I waited until three days before pickup and emailed them that I was getting stressed waiting to hear from them. I heard them them okay, two days before the last day possible for the p/u and was told that their driver was in a serious accident, the truck was totaled, and he was in the hospital. They said they couldn't pick up our load and would refund our deposit promptly. I was devastated!!! How are you supposed to find a moving company to pick up your stuff in 2 days. They really didn't care, and I doubt this was the truth anyway. DO NOT EVER CONTRACT WITH THIS COMPANY, THEY ARE VERY UNRELIABLE AND REALLY DON'T CARE REGARDLESS OF WHAT THEY ADVERTISE!!!! Let my letdown be your lesson that they are scammers. One star is way too good for this company.

Dishonest business practices, unresponsive, not willing to deliver claims form.
We had no choice when selecting a mover because we used a broker, that was our mistake. Had we known Move On Moving would be our actual mover we would have never agreed based on their many poor reviews.

Missing item - I am missing my wedding ring. My ring was placed with items that should not have been packed. Some of the items were packed and my wedding ring is now missing.

Issues with pick-up - The team arrived exhausted because they indicated they had "a 10 hour drive and left at 2am in the morning". They continued to complain about how tired they were.

Damaged to floors - We were assured everything would be packed well and protection put down on the floors. None of this happened! They left with massive gouges in our new hardwood staircase, floor and tile. When asked they first argued the floors were already like that. When pressed they agreed they did it but indicated that "this is part of moving, things get damaged." These were beyond scratches and could have been avoided.

Mess left behind - The moving crew left plastic wrap, rolls of tape, soda cans, water bottles and general junk outside and inside. We had to clean up a massive mess. I sent pictures to and although they agreed the mess was unacceptable, were not willing to compensate for anything.

Over charge on pickup - Based on the many reviews this appears to be the most common complaint and is clearly extremely dishonest. They packed our belongings, demanded additional payment otherwise they would hold our items hostage in storage until we pay the extra $2,200 immediately. We had no choice but to pay and attempt to deal with this later. The movers said we overfilled their truck because they only had extra large wardrobe boxes and could not efficiently pack our items. The moving team told us that "If we had smaller boxes we could have packed everything without the extra $2,200 charge." This was not our fault as we did NOT indicate what boxes to provide.

Wrong size truck - As mentioned above, they did not know we were moving a 4 bedroom house thus brought a smaller truck. They had to leave many items behind to be picked up a few days later. This was also added to the reason of charging us the additional $2,200. I did not have any control over what size truck they provided.

Late delivery - WePack gave us a $450 discount for a three day delivery window between August 9th and August 11th. We called on the 9th, left a message with a dispatcher and was told we would get a call back, nothing. August 10th we called again, talked to someone again and they indicated we would get a call back by end of day, nothing. Called August 11th, the last day of our scheduled delivery window, directly to customer service and demanded an answer only to find out everything was at least another 1.5 to three weeks out from delivery! We finally received our delivery on August 22nd. Pickup was on July 21st. We did not have access to anything for 30 days!

Payment - Our contract outlined that cash or money order was accepted. We called on 7/20 to confirm. On 7/21 we discovered that money order from the USPS or cash were the only accepted forms of payment. The money order we planned on using would not be accepted despite what our contract outlined. We had to scramble, coordinate with our bank and miss work to get the USPS money orders on time otherwise all of our items would be sent to storage.

Broken items on delivery - Nothing was packed appropriately. The packing team did not use any packing material other than paper to wrap some, not all, of our dishes. Breakable items were thrown in a extra large wardrobe boxes, my electric guitar was carelessly thrown in the same box as a 45+lb miter saw, stroller and other loose items. Electronics are broken because they were packed without care.

Customer service - We have called every day since August 29th to get the claim form and start the claims process. As of September 8th we have not received the form.

Lack of communication, failure to adequately help deal with movers as promised.
When the contract was signed, this company indicated they would broker our move and would communicate with the movers on our behalf so we wouldn't have to. On August 1st, my wife talked with Nadia from customer service and scheduled a move-in date of August 18th. Nadia indicated the movers would have six business days from that point to complete the move. On August 17th I had not heard from We-Pack or the movers, so I called We-Pack and was told that I needed to call the mover to release my belongings from storage. Nadia said she had sent an email to the movers on August 1st with our move-in date, but apparently there was no more follow up after that. When I called the movers on August 17th they said they had not been given the move-in date and that they didn't know anything about a six business day window. Over the course of the next week I was calling We-Pack to try to get an update about when the movers might be there, and after several vain attempts to get any response I was able to speak with Nadia. She then called the movers and called me back to say that our move was too big and that the movers were working to figure it out but could not give us any window for when our belongings would arrive. When I clarified that this was not a satisfactory answer to my question about when we could expect our belongings, Nadia said, "We're just the broker." That failed to live up to the six business day window that was promised and it failed to meet the promise of dealing with the movers so we wouldn't have to.

We were told that our items would be delivered 8/21/17 but weren't, then told within 21 business day and our items still have not been loaded on truck
Initially, I was quoted $2700 by Richard *** at WePack after having provided a detailed inventory list. We were required to pay a deposit through a checking account in the amount of $1233.33, which was taken out of the account on 8/2/17.
Our items were picked up on 8/16/17 by the contracted company, Century Moving Services. Noam was the name of the mover in charge. After looking at our items, he charged us a total of $3450, which is $750 more than what our binding estimate had stated due to having mote items. We agreed to pay this after Noam had promised us that our items would be delivered the following Monday, 8/21/17 as he would be driving to San Francisco that weekend. After attempting to reach him via phone that weekend, he was not responsive and the promised date of the 21st passed. He had deceived us and his company was unable to provide us with detail regarding his promise. We pushed past this and was told by Century Moving to expect the delivery to be within 21 business days of the available delivery date, which was 8/17/17. I have called their company daily for the past 4 weeks since the first promised delivery date. I have spoken with Adrianna, Anthony, and Nathan. They have reported that our items have remained in storage in New Jersey awaiting a truck to be loaded on and scheduled for a route to San Francisco. They have assured that they are still within 21 business days of their contract. I called again today 9/11/17. My boyfriend and I had a lengthy conversation with Nathan as our items have not yet been loaded on the truck and we are very concerned that our items will not arrive by 9/15/17, the 21st business day as stated in the contract. We were told that we would get a once the items are loaded onto the truck but are unaware of when that will be and do not know where our items are at this point. There are 4 more days for our items to get here in the timeline we were told and we expect them to be delivered this Friday. Any later than that is unacceptable as we have taken time off work anticipating delivery this week.