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J. D. Byrider

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Reviews Car Dealers J. D. Byrider

J. D. Byrider Reviews (48)

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Ms [redacted] is upset regarding her account As a result, she would like to return the vehicle and have her contract cancelled Please know that J.DByrider and [redacted] take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim To guarantee a most thorough and cohesive response is provided, both the franchise (J.DByrider of Richmond, VA) and franchisor (J.DByrider Systems, LLC) have jointly reviewed this matter with due diligence J.DByrider Systems, LLC provides a courtesy to J.DByrider franchises to review consumer concerns and assist in respondingMs [redacted] purchased a Ford Focus ZXon February 16, from the J.DByrider franchise located in Richmond, VA Prior to purchase, Ms [redacted] went through a closing procedure where the contract was reviewed During this time, the purchase price and financing terms were explained to her Once she stated that she understood the agreement, she then signed her name to the contract The J.DByrider/ [redacted] franchise denies misleading MsSmith in any way regarding her purchaseJ.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of MsSmith’s dissatisfaction as expressed in her complaint to your office Nevertheless, [redacted] is unable to adhere to her requested resolution to cancel her contract If Ms [redacted] has any further questions or concerns regarding her account, it is recommended that she contact [redacted] management directly at [redacted] The J.DByrider/ [redacted] franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks, J.DByrider/ [redacted] Customer Service

In the case of [redacted] ***, we have reviewed the matter with the full cooperation of the JD Byrider/CAN franchise in question [redacted] is upset regrading her pervious accountAs a result, she would like her last payment refundedPlease know that JD Byrider and CarNow Acceptance Company (CNAC) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claimTo guarantee a most through and cohesive response is provided, both franchise (JD Byrider of Richmond, VA) and franchisor (JD Byrider Systems, LLC) have jointly reviewed this matter with due diligenceJD Byrider Systems, LLC provides a courtesy to JD Byrider franchises to review consumer concerns and assist in responding [redacted] purchased a [redacted] on Augst 28, from the JD Byrider franchise located in Richmond, VAIN January 2016, CNAC was notified that [redacted] vehicle was in an accidentSubsequently, the vehicle was deemed a total loss by her insurance providerHowever, she was notified that she would need to continue to maintain her bi-weekly payments until the insurance check was receivedSeeing as her account was set up for automatic payments, a payment was drafted on January 29, Records indicate that CNAC accepted $5,from her insurance provider on February 4, 2016.JD Byrider strives to achieve the satisfaction of each and every customerThe JD Byrider/CNAC franchise was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your officeNevertheless, CNAC is unable to adhere to her requested resolutionPer management, [redacted] insurance provided has since sold the vehicle at auction [redacted] should be aware that CNAC will not being holding her responsible for the remaining deficiency balanceIf ** [redacted] *has any further questions or concerns regarding her account, it is recommended that she contact CNAC management at [redacted] , The JD Byrdier/CNAC franchise appreciates [redacted] business, and wishes her all the best in her further endeavors.Thanks, [redacted] ***

At this time, it is recommended that Ms [redacted] contact franchise owner Craig B [redacted] directly at [redacted] to schedule a time to visit the dealership Given the ongoing nature of her concerns, management believes that anin-personmeeting is the best option in order to come to a resolution Please note that she has been provided with a loaner vehicle since her vehicle was unfortunately stolen The J.DByrider/CNAC franchise would again like to apologize to Ms [redacted] for any inconvenience, and hopes to move forward amicably Thanks, J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperationof the J.DByrider/CNAC franchise in questionMs [redacted] is upset regarding her vehicle/account As a result, she would like to be placed into a different vehicle or have the account removed from her credit bureau Ms [redacted] purchased a [redacted] on January 3, from the J.D.Byrider franchise located in Richmond, VAThe vehicle was covered by a month or24,mile limited warranty which mainly covered the major components of thepower train Account notes indicate that after dropping the vehicle off for a service appointment in November 2014, Ms[redacted] decided to abandon the vehicle at the Richmond J.DByrider The J.DByrider/CNAC franchise thenattempted to have Ms [redacted] sign a voluntary surrender agreement, however, shefailed to do so Ms [redacted] stated that a relative had given her a vehicle in the meantime Seeing as the voluntary surrender agreementwas not signed, Ms***’s account was not moved into repossession status at that time For this reason, Ms***’scredit bureau would still be reporting as an open account Management has confirmed that Ms***’scredit bureau will accurately reflect her account once the proceeds from the vehicle have been applied In a show ofgoodwill towards Ms***, the CNAC franchise will not be pursuing her for any deficiency balance that may remain on the account J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry tolearn of Ms***’s dissatisfaction as expressed in her complaint to your office Nevertheless, the J.D.Byrider/CNAC franchise is unable to adhere to Ms***’s requested resolutionto place her into a different vehicle or fully remove the account from hercredit bureau If Ms [redacted] has any questions or concerns regarding her account, it is recommended that she contactCNAC management directly at [redacted] Thanks, [redacted]

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. Ms*** is upset regarding her account. As a result, she would like to return the vehicle and have her contract cancelled. Please know that
J.DByrider and *** *** *** *** take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim. To guarantee a most thorough and cohesive response is provided, both the franchise (J.DByrider of Richmond, VA) and franchisor (J.DByrider Systems, LLC) have jointly reviewed this matter with due diligence. J.DByrider Systems, LLC provides a courtesy to J.DByrider franchises to review consumer concerns and assist in responding. Ms*** purchased a Ford Focus ZXon February 16, from the J.DByrider franchise located in Richmond, VA. Prior to purchase, Ms*** went through a closing procedure where the contract was reviewed. During this time, the purchase price and financing terms were explained to her. Once she stated that she understood the agreement, she then signed her name to the contract. The J.DByrider/*** franchise denies misleading MsSmith in any way regarding her purchase. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to learn of MsSmith’s dissatisfaction as expressed in her complaint to your office. Nevertheless, *** is unable to adhere to her requested resolution to cancel her contract. If Ms*** has any further questions or concerns regarding her account, it is recommended that she contact *** management directly at ***. The J.DByrider/*** franchise will continue to accommodate Ms*** to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/*** Customer Service

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a complete lie I was never offered a voluntary surrender agreement, on Jan6th, I tried to returned the vehicle for the first time and was rejected by *** ***Also the car was tolled there by a company that *** *** contacted because I had to pay *** to get the car out of the shop. I also spoke with a*** *** who stated that I would have to have the car towed there after informing him about the car breaking downThat when *** *** offered to have who ever the company is tow the car to that locationI informed *** *** about the hardship I was going through due to issue with the car I wasn't able to afford the car paymentAt this time *** *** stated the car would go into a repossession status and then started to speak about how much it would cost me to get out of the repossession status and plus whatever the mechanic bill would beAgain I asked her for different option due to only have this car for a limited time and it breaking down due to issues that already existed with this vehicle again nothing to helpSo at this point I informed her that I wanted to do a voluntary surrender*** *** never said anything about a voluntary surrender agreement she stated that she will inform her managerI continued to called she informed me that I will receive paper work once its sent to auctionSo I texted her several time she responded to one and I have *** that in this as wellI checked on the status of my voluntary repoAlso I have the phone number of the person that *** *** had to come tow the car to the locationThe number is *** Lastly I can upload the paper work if needed to show the vehicle axle was not installed correctly which cause metal into the transmissionThe only individuals that worked on the car was the JD Byriders mechanics
Regards,*** ***

Initial Business Response /* (1000, 10, 2015/11/19) */
JD Byrider, a local New Car Dealer Service Department are currently working together to resolve customer's issuesCustomer has been, and still is driving a loaner vehicle from dealer until repairs are completed
Initial Consumer Rebuttal
/* (4200, 12, 2015/11/20) */

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy card was not set up on automatic payments and had never been on automatic paymentsI called every other Friday to make my paymentsAnd if I was on automatic payments then why did Jesse H*** call me during the holiday season to make my payment?
Regards,
*** ***

On 07/20/*** *** purchased a vehicle from J.D
Byrider*** * *** * *** *** *** for 11,*** ***
acquired the financing through *** ***r *** *** ***, a sales
finance company listed by the State of Connecticut department of banking,
license
*** Within the financing, *** *** chose to also finance the Connecticut
state sales tax of 755.65, Department of Motor Vehicle registration and title
fees totaling 140.00, and the dealer conveyance fee of The price of the
vehicle includes the vehicle, the reconditioning, and the month/mile
limited warranty, which covers repairs to the following systems: engine, electrical,
transmission, front wheel drive and rear wheel driveAlso offered by J.D
Byrider service is oil changes at 10.00, as well as parts at our cost, with no
mark up and a reduced labor rate of
45.00/ hour, all to keep our customers driving safely
*** *** sat through over pages of closing paperwork, including the Truth in Lending
DisclosuresThe closing was video recorded as wellThe retail contract and
security agreement is a legally binding contract into which *** ***
competently entered into by her own free will
We, as a dealership,
do not offer, nor are we required to offer, *** insurance*** *** may
choose to purchase *** insurance coverage either through her own insurance
company or any third party insurance company for up to months from the
original date of purchase of the vehicle
*** *** became unhappy when upon a visit to the
dealership she noticed an SUV on the lot that she likedWe informed her that
J.DByrider is not in the leasing business and that she may not simply swap
out her vehicle for another

I would like to say in 2015 I got a car from this place , and at first I thought
wow these people are great , boy was I wrong ! They sold me a car that first of all was previously owned by a drug addict as I was driving down the street the back part of my seat popped off and there was needles in it , my son said mom um there's a problem thank god my son was older so he new not to touch them , to boot I had electrical problems with the car from day 1 , that they couldn't fix because it was not covered under their plans that I was paying for , then just recently I fell into some hardship that set me behind , so needless to say ok I take full responsibility of late payments but I will not be bullied by no one my car got repoed last night all over me not answering my phone , well the guy I spoke to this morning was just rude and I mean rude he should not be in this line of work , I didn't have a issue of paying my past due amount but when this guy had the nerve to tell me I couldn't afford to make my payments and that I was not trying to work with them on this and that because I did not answer my phone , are they serious ? Then he is going to threaten me with the collection agency and telling me about how the car will be auctioned off , well first off they lied to the repo guy on how many days I was behind , 2nd of all I am well aware of what is going on with me and my husbands money , so you want to put me in the collection agency your not the first and you wont be the last , this is 2018 every one is just trying to get by, again I don't have an issue of paying the past amount but I do have a problem on how your employees handle the customers ... And I left the guy know he was rude and I wanted to speak to a manager he proceeded to tell me he was the manager ,, really ? So my thought was his people skills are horrible and he does not deserve to be sitting in that chair bullying the customers !Well news flash you can't bully me I will in the end of it all push back ..So my answer is keep your damn car I already took care of getting another car and I know for a fact I wont be treated like i'm some piece of trash . Makes me wonder what that guy is like at home how he treats his wife or girlfriend ! So for real any one that feels they are in need of a car don't go to jd by ryder's ! And yes i'm mad it resulted to my car being repode , but I will get around all this and my life will continue and I will make it and survive .. I will not stop at this post I am going to contact the higher ups with this company and make sure this guy knows what its like on the other side of the table with facing hardship , so with this said don't let them bully you if you are in a situation like I am , and again I am not saying I did not want to take care of past balance , I am how ever saying if this is the way they want to treat people I will not sit here lightly and let them think they can bully me , wrong person to try that with ! Just think twice before doing business with these people ..

In the case of [redacted], we have investigated this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  [redacted] alleges that the [redacted] franchise incorrectly withdrew a payment from her banking account.  As a result, she would like a...

refund.  Please know that J.D. Byrider and [redacted] ([redacted]) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim.  To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence.  J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding. 
[redacted] purchased a [redacted] on November 5, 2013 from the J.D. Byrider franchise located in Richmond, VA.  In late July 2014, [redacted] and her father visited the J.D. Byrider/[redacted] franchise and notified management that she no longer wished to maintain possession of her vehicle, and that she intended on surrendering it.  At that time, [redacted] was presented with a voluntary surrender agreement.  [redacted] then stated that she would need some time to think about her decision.  However, her next contractually obligated bi-weekly payment was due the following day.  Per a verbal agreement, [redacted] and her father granted the [redacted] franchise permission to withdraw her next payment if the vehicle was not returned by the end of business on Friday August 1, 2014. 
Records indicate that [redacted] did not return the vehicle by that date and her payment was subsequently taken.  At this time, the J.D. Byrider/[redacted] franchise is willing to offer [redacted] a mutual release.  Once executed, the agreement will release both parties from any further claims related to this transaction.  To further discuss the mutual release, it is recommended that [redacted] contact [redacted] directly at [redacted].
J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office.  The J.D. Byrider/[redacted] franchise would like to apologize to [redacted] for any inconvenience that she may have experienced and looks forward to hearing from her.
Thanks,
J.D. Byrider/[redacted] Customer Service

In
the case of [redacted], we have reviewed this matter with the full cooperation
of the J.D. Byrider/CNAC franchise in question. 
Ms. [redacted] is upset regarding her account.  As a result, she would like to have her
contract explained to her.  Please know that J.D. Byrider and...

CarNow
Acceptance Company (CNAC) take all customer concerns seriously, and ensure that
all necessary measures are taken to review each and every claim.  To
guarantee a most thorough and cohesive response is provided, both the franchise
(J.D. Byrider of Richmond, VA) and franchisor (J.D.
Byrider Systems, LLC) have jointly reviewed this matter with due
diligence.  J.D. Byrider Systems, LLC provides a courtesy to
J.D. Byrider franchises to review consumer concerns and assist in
responding. Ms. [redacted] purchased a [redacted] on
November 10, 2014 from the J.D. Byrider franchise located in Richmond, VA.  At this time, it is recommended that she
contact Jesse H[redacted] directly at [redacted] to discuss her contract. 
CNAC would like to apologize to Ms. [redacted] for any inconvenience that she
may have experienced, and looks forward to assisting her.  J.D. Byrider strives to achieve the
satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise
was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint
to your office.  The J.D. Byrider/CNAC
franchise will continue to accommodate Ms. [redacted] to the best of their
abilities, and hopes to move forward amicably in their relationship with her.Thanks,
J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Mr. [redacted] is upset regarding his vehicle.  As a result, he would like for his account to be considered paid in full or receive a different vehicle....

 J.D. Byrider and CarNow Acceptance Company (CNAC) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim.  To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence.  J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding. Mr. [redacted] purchased a [redacted] on August 8, 2014 from the J.D. Byrider franchise located in Richmond, VA.  The vehicle is covered by a 24 month or 24,000 mile limitedwarrantywhich mainly covers the major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Since filing the complaint, management has attempted to contact Mr. [redacted] in order to schedule a service appointment.  Mr. [redacted] should be aware that the service center is unable to offer any type of resolution until the vehicle can be diagnosed. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office.  Nevertheless, they are unable to adhere to his requested resolution. At this time, it is recommended that Mr. [redacted] contact the service center at [redacted]Thanks,J.D. Byrider/CNAC Customer Service

Initial Business Response /* (1000, 5, 2015/08/27) */
Customer elected to drive vehicle until repairs were started so she would have transportation. We have already completed the repairs on this vehicle as of 8/25/2015 and the customer picked up the vehicle on 8/26/2015.

On 07/20/2015 [redacted] purchased a vehicle from J.D.
Byrider. [redacted] [redacted] [redacted] for 11,900.00. [redacted]
acquired the financing through [redacted]r [redacted], a sales
finance company listed by the State of Connecticut department of...

banking,
license [redacted] Within the financing, [redacted] chose to also finance the Connecticut
state sales tax of 755.65, Department of Motor Vehicle registration and title
fees totaling 140.00, and the dealer conveyance fee of 195.00. The price of the
vehicle includes the vehicle, the reconditioning, and the 24 month/24000 mile
limited warranty, which covers repairs to the following systems: engine, electrical,
transmission, front wheel drive and rear wheel drive. Also offered by J.D.
Byrider service is oil changes at 10.00, as well as parts at our cost, with no
mark up  and a reduced labor rate of
45.00/ hour, all to keep our customers driving safely.
[redacted] sat through over 40 pages of closing  paperwork, including the Truth in Lending
Disclosures. The closing was video recorded as well. The retail contract and
security agreement is a legally binding contract into which [redacted]
competently entered into by her own free will.
 We, as a dealership,
do not offer, nor are we required to offer, [redacted] insurance. [redacted] may
choose to purchase [redacted] insurance coverage either through her own insurance
company or any third party insurance company for up to 12 months from the
original date of purchase of the vehicle.
[redacted] became unhappy when upon a visit to the
dealership she noticed an SUV on the lot that she liked. We informed her that
J.D. Byrider is not in the leasing business and that she may not simply swap
out her vehicle for another.

In the case of [redacted], we have reviewed the matter with
the full cooperation of the JD Byrider/CAN franchise in question. [redacted] is
upset regrading her pervious account. As a result, she would like her last
payment refunded. Please know that JD Byrider and CarNow Acceptance Company
(CNAC)...

take all customer concerns seriously, and ensure that all necessary
measures are taken to review each and every claim. To guarantee a most through
and cohesive response is provided, both franchise (JD Byrider of Richmond, VA)
and franchisor (JD Byrider Systems, LLC) have jointly reviewed this matter with
due diligence. JD Byrider Systems, LLC provides a courtesy to JD Byrider
franchises to review consumer concerns and assist in responding. [redacted] purchased a [redacted] on Augst 28, 2015 from
the JD Byrider franchise located in Richmond, VA. IN January 2016, CNAC was
notified that [redacted] vehicle was in an accident. Subsequently, the vehicle was
deemed a total loss by her insurance provider. However, she was notified that
she would need to continue to maintain her bi-weekly payments until the insurance
check was received. Seeing as her account was set up for automatic payments, a
payment was drafted on January 29, 2016. Records indicate that CNAC accepted
$5,024.38 from her insurance provider on February 4, 2016.JD Byrider strives to achieve the satisfaction of each and
every customer. The JD Byrider/CNAC franchise was sorry to learn of [redacted] dissatisfaction
as expressed in her complaint to your office. Nevertheless, CNAC is unable to
adhere to her requested resolution. Per management, [redacted] insurance provided
has since sold the vehicle at auction. [redacted] should be aware that CNAC will
not being holding her responsible for the remaining deficiency balance. If
**  [redacted]has any further questions or concerns
regarding her account, it is recommended that she contact CNAC management at
[redacted], The JD Byrdier/CNAC franchise appreciates [redacted] business, and
wishes her all the best in her further endeavors.Thanks,[redacted]

Revdex.com spoke with the business. The customer fills this form out and the form is shredded for financial safety. The payment was due at the time it was withdrawn.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
As per our recent telephone conversation, please be advised of the following events with regard to my original claim filed July 18, 2016. On July 29, 2016, I took my car to J.D. Byrider for auto-warranty repairs as a response to a claim I filed with the Revdex.com.  Since then the vehicle still has not been repaired, due to the extent of damage the vehicle is in and the exhausting efforts to obtain replacement parts without luck.  To make matters worse, on August 15, 2016, I was contacted by the City of Richmond Police to inform me about my vehicle found at 3300 Maryland Ave., Richmond, VA in which five individuals ran from the vehicle abandoning it on the side of the road.  Things to consider:  -The individuals had the key to my vehicle.-The vehicle had license plates that belong to JD Byrider.-The vehicle was taken from JD Byrider's lot on or around 3:00 – 4:00 pm.-During this time the dealership and auto-warranty premises were open for business.-No one notices the vehicle leaving the premises.-JD Byrider never filed a police report. Mr. Denny S[redacted] contacts me early the next morning of August 16, 2016, to inform me what I already knew, obtain my police report information (Case No. [redacted] and location of the vehicle.  He offers his apologies for all the inconveniences, assumes all responsibility for retrieving the vehicle from the City of Richmond impound lot, as well as offers to fully repair the vehicle at absolutely no cost to me.  As a direct result of the recent events, I suggest the following remedies to this claim: 1.       Settle the remainder of the loan to $0; provide a settlement letter to those effects.2.       Remove the account from my credit reports.3.       Immediately cease and desist of all future payments related to this loan.4.       Return the amount of $1,600.00 down payment paid by me.5.       JD Byrider shall keep the [redacted]6.       Loaner vehicle will be returned to JD Byrider. As of today, it has been a month since I filed my original claim with the Revdex.com.  J.D. Byrider refuses to admit they cannot repair the vehicle and deliver a fully safe and functional vehicle

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Ms. [redacted] is upset regarding her account. 
background: white;">J.D. Byrider and [redacted] take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim.  To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence.  J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding.  Ms. [redacted] purchased a [redacted] on November 4, 2014 from the J.D. Byrider franchise located in Richmond, VA.   Per management, she has had multiple brokencommitments and promises to [redacted].  Also, there have been multiple in-store altercations caused by Ms. [redacted].  [redacted] has reviewed the calls mentioned in her original complaint, and at no time was inappropriate language used towards Ms. [redacted].  Phone calls were abruptly ended, however, that was caused by the language and tone set forth by Ms. [redacted].  Please note that the employees in question have been properly trained regarding account administration. 
J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Account notes indicate that she recently signed a voluntary surrender form, due to the fact that her brother has been driving the vehicle.  As such, [redacted] is actively trying to locate the vehicle.  If Ms. [redacted] has any further questions or concerns, it is recommended that she contact General Manager Christy A[redacted] at [redacted]
Thanks,
J.D. Byrider/[redacted] Customer Service

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Description: Auto Dealers - Used Cars, Used Car Dealers (NAICS: 441120)

Address: 1930 South Loudon Street, Winchester, Virginia, United States, 22601

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