J. D. Byrider

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My card was not set up on automatic payments and had never been on automatic payments. I called every other Friday to make my payments. And if I was on automatic payments then why did Jesse H[redacted] call me during the holiday season to make my payment? 
Regards,
[redacted]

Thank
you for your communication dated March 7, 2014 regarding customer [redacted].  Please know that J.D. Byrider
and [redacted] ([redacted]) take all customer concerns seriously,...

and
ensure that all necessary measures are taken to review each and every
claim.  To guarantee a most thorough and
cohesive response is provided, both the franchise ([redacted]) and franchisor ([redacted]) have jointly reviewed this
matter with due diligence.  [redacted] provides a courtesy to J.D. Byrider franchises to review
consumer concerns and assist in responding. 
[redacted] alleges the J.D. Byrider/[redacted] franchise wrongfully
repossessed her vehicle.  As a result,
she would like her deposit refunded as well as her personal items
returned. 
[redacted] purchased a [redacted] on February 19, 2014 from the J.D.
Byrider franchise located in Richmond, VA. 
After failing to meet contractually obligated payment dates, [redacted] account became delinquent.  The
[redacted] franchise made several unsuccessful attempts to reach [redacted] in
order to further discussion her delinquent account.  Seeing as her account was in delinquent
status with no contact received from [redacted], the J.D. Byrider/[redacted]
franchise deemed the vehicle eligible for repossession.  The J.D. Byrider/[redacted] franchise adheres to
all state and federal laws regarding their business practices, and denies that
the repossession of [redacted] vehicle was wrongful.  Please find attached an executed copy of [redacted] Retail Installment Contract and Security Agreement, dated February
19, 2014.  Please note that the Retail
Installment Contract and Security Agreement clearly states that there is no
grace period regarding payments.  At this
time, management recommends [redacted] contact her [redacted] account
representative to discuss her options regarding her account/vehicle. 
J.D. Byrider strives to achieve the
satisfaction of each and every customer. 
The J.D. Byrider/[redacted] franchise sorry to learn of [redacted]
dissatisfaction as expressed in her complaint to your office.  Unfortunately, the J.D. Byrider/[redacted] franchise
is unable to adhere to [redacted]’s requested resolution to refund her
deposit.  [redacted]’s personal items are
currently in the possession of [redacted].  It is recommended that she contact them
directly at [redacted].  The J.D.
Byrider/[redacted] franchise looks forward to hearing from [redacted].
Thanks,
J.D.
Byrider/[redacted] Customer Service

Per management [redacted] signed a document allowing CNAC to
automatically withdraw her bi-weekly payments. The documents also contained
credit card information. Given the sensitive information contained in the documents,
it is policy that the documents be shredded once the information is entered
into the system. As to the phone call mentioned by [redacted], CNAC may contact a
customer if there are any issues surrounding a payment. If [redacted] has any
further questions or concerns, it is recommended that she contact CNAC
management at [redacted]

In the case of [redacted] we have reviewed this matter with
the full cooperation of the JD Byrider /CNAC franchise in question. [redacted] is
upset regarding her vehicle. As a result, she would like to return the vehicle.
Please know that the JD Byrider /CNAC franchise take all customer...

concerns
seriously, and ensure that all necessary measures are taken to review each and
every claim. To guarantee a most thorough and cohesive response is provided,
both the franchise (the JD Byrider of Richmond, Va) and franchisor (JD Byrider
Systems LLC) have jointly reviewed this matter with due diligence. JD Byrider provides
a courtesy to review consumer concerns and assist in responding.[redacted] purchased a [redacted] on January 30, 2015 from
the JD Byrider franchise located in Richmond, Va. The vehicle is covered by a
24 month or 24,000 mile limited warranty which mainly covers major components
of the power train. Contrary to [redacted]’ original complaint, service records
indicate that her vehicle has been in for service 2 times not 4. As a gesture
of goodwill and in the spirit of customer service, the JD Byrider franchise has
agreed to replace the motor mounts on [redacted] vehicle at no cost to her. At
that time, it is recommended that [redacted] contact the service center directly
at [redacted] and ask to speak with the service manager. As to [redacted]
allegation of management not responding to her manager [redacted]was no vacation
for over a week and not in the office. Still, her away message clearly stated
the dates in which she would be gone.JD Byrider strives to achieve the satisfaction of each and
every customer. The JD Byrider franchise was sorry to learn of [redacted] dissatisfaction
as expressed in her complaint to your office. Nevertheless, the JD Byrider /CNAC
franchise is unable to adhere to [redacted] request resolution to accept her
vehicle back. The JD Byrider franchise will continue to stand behind their limited
warranty and is committed to ensure that [redacted] has safe transportation.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are liars. I spoke with a salesperson at j.d. Byrider and he confirmed that I never signed automatic withdraw. He stated that that is a document I would have had to request.  Cnac always called me for payment if I hadn't called on my payment due date. They also told me multiple times the week of January 29th that they requested that my payment for January 29 b refunded, quick refund to be exact,  because they did not have authorization to take the payment. She stated that the automatic payment request was entered by mistake by a new employee at the beginning of January. They are liars! Mrs. [redacted] in particular. My issue isn't with j.d. Byrider but with Cnac.  
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Ms. [redacted] is upset regarding her account.  As a result, she would like to return the vehicle and have her contract cancelled.  Please know that...

J.D. Byrider and [redacted] take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim.  To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence.  J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding. Ms. [redacted] purchased a 2005 Ford Focus ZX4 on February 16, 2015 from the J.D. Byrider franchise located in Richmond, VA.  Prior to purchase, Ms. [redacted] went through a closing procedure where the contract was reviewed.  During this time, the purchase price and financing terms were explained to her.  Once she stated that she understood the agreement, she then signed her name to the contract.   The J.D. Byrider/[redacted] franchise denies misleading Ms. Smith in any way regarding her purchase. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of Ms. Smith’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, [redacted] is unable to adhere to her requested resolution to cancel her contract.  If Ms. [redacted] has any further questions or concerns regarding her account, it is recommended that she contact [redacted] management directly at [redacted].  The J.D. Byrider/[redacted] franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,
J.D. Byrider/[redacted] Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Ms. [redacted] is upset regarding her account.  J.D. Byrider and [redacted] take all customer concerns seriously, and ensure that all...

necessary measures are taken to review each and every claim.  To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence.  J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding.  Ms. [redacted] purchased a [redacted] on November 4, 2014 from the J.D. Byrider franchise located in Richmond, VA.   Per management, she has had multiple brokencommitments and promises to [redacted].  Also, there have been multiple in-store altercations caused by Ms. [redacted].  [redacted] has reviewed the calls mentioned in her original complaint, and at no time was inappropriate language used towards Ms. [redacted].  Phone calls were abruptly ended, however, that was caused by the language and tone set forth by Ms. [redacted].  Please note that the employees in question have been properly trained regarding account administration. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Account notes indicate that she recently signed a voluntary surrender form, due to the fact that her brother has been driving the vehicle.  As such, [redacted] is actively trying to locate the vehicle.  If Ms. [redacted] has any further questions or concerns, it is recommended that she contact General Manager Christy A[redacted] at [redacted]Thanks,J.D. Byrider/[redacted] Customer Service

In the case of [redacted], we have reviewed this matter with the
full cooperation of the J.D. Byrider/ [redacted] franchise in questions. [redacted] is
upset regarding her vehicle. As a result, she would like her contract cancelled
and to receive a refund. Please know that JD Byrider and [redacted]...

[redacted]
(CNAC) take all customer concerns seriously, and ensure that all necessary
measures are taken to review each and every claim. To guarantee a most through
and cohesive response is provided, both the Franchise ([redacted]) and
Franchisor ([redacted]) have jointly reviewed this matter with due
diligence. JD Byrider Systems, LLC provided a courtesy to JD Byrider franchise
to review consumer concerns and assist in responding.[redacted] purchases a [redacted] on May 20, 2015 from JD
Byrider franchise located in Richmond, VA. The vehicle is covered by a 24 month
or 24,000 mile limited warranty which mainly covers the major components of the
power train. Account notes show that the service center was diligent in
addressing [redacted] mechanical concerns. In fact, service records indicate that
the limited warranty covered all of the associated repair costs. If [redacted] is
currently experience any mechanical issues, it is recommended that she contact
the service center directly at [redacted] and ask to speak with the service
manager. A to [redacted] allegations of management not responding to her manger
[redacted]  was on vacation for over a week
and not in the office. Still, her away message clearly stated the dates in
which she would be gone. Comparing the purchase of a vehicle through the JD
Byrider program to a third party’s estimated resale value is not an accurate
measurement of true program value. The vehicles that are sold through JD
Byrider undergo not only a comprehensive presale inspections, but also a significant
reconditioning process prior to sale. [redacted] vehicle is also backed by a 24
month or 24,000 mile limited warranty. Any third-part’s estimated resale of the
vehicle would not take these factors into consideration.JD Byriders strive to achieve the satisfaction of each and every
customer. The JD Byrdier[redacted] was sorry to learn of [redacted] dissatisfaction as
expressed in her complaint to your office. Nevertheless, the JD Byrider franchise
is unable to adhere to [redacted] requested resolution to cancel her contract and
provide her a refund. The JD Byrider franchise will continue to stand behind
their warranty, and is committed to ensuring that [redacted] has safe transportation.[redacted]

At this time, it is recommended that Ms. [redacted] contact franchise owner Craig B[redacted] directly at [redacted] to schedule a time to visit the dealership.  Given the ongoing nature of her concerns, management believes that anin-personmeeting is the best option in order to come to a resolution.  Please note that she has been provided with a loaner vehicle since her vehicle was unfortunately stolen.  The J.D. Byrider/CNAC franchise would again like to apologize to Ms. [redacted] for any inconvenience, and hopes to move forward amicably. Thanks,J.D. Byrider/CNAC Customer Service

In
the case of [redacted], we have reviewed this matter with the full cooperation
of the J.D. Byrider/CNAC franchise in question. 
Ms. [redacted] is upset regarding her account.  As a result, she would like to have her
contract explained to her.  Please know that J.D. Byrider and...

CarNow
Acceptance Company (CNAC) take all customer concerns seriously, and ensure that
all necessary measures are taken to review each and every claim.  To
guarantee a most thorough and cohesive response is provided, both the franchise
(J.D. Byrider of Richmond, VA) and franchisor (J.D.
Byrider Systems, LLC) have jointly reviewed this matter with due
diligence.  J.D. Byrider Systems, LLC provides a courtesy to
J.D. Byrider franchises to review consumer concerns and assist in
responding. Ms. [redacted] purchased a [redacted] on
November 10, 2014 from the J.D. Byrider franchise located in Richmond, VA.  At this time, it is recommended that she
contact Jesse H[redacted] directly at [redacted] to discuss her contract. 
CNAC would like to apologize to Ms. [redacted] for any inconvenience that she
may have experienced, and looks forward to assisting her.  J.D. Byrider strives to achieve the
satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise
was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint
to your office.  The J.D. Byrider/CNAC
franchise will continue to accommodate Ms. [redacted] to the best of their
abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

At this time, it is recommended that Ms. [redacted] contact franchise owner Craig B[redacted] directly at [redacted] to schedule a time to visit the dealership.  Given the ongoing nature of her concerns, management believes that anin-personmeeting is the best option in order to come to a resolution.  Please note that she has been provided with a loaner vehicle since her vehicle was unfortunately stolen.  The J.D. Byrider/CNAC franchise would again like to apologize to Ms. [redacted] for any inconvenience, and hopes to move forward amicably. 
Thanks,
J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are liars. I spoke with a salesperson at j.d. Byrider and he confirmed that I never signed automatic withdraw. He stated that that is a document I would have had to request.  Cnac always called me for payment if I hadn't called on my payment due date. They also told me multiple times the week of January 29th that they requested that my payment for January 29 b refunded, quick refund to be exact,  because they did not have authorization to take the payment. She stated that the automatic payment request was entered by mistake by a new employee at the beginning of January. They are liars! Mrs. [redacted] in particular. My issue isn't with j.d. Byrider but with Cnac. 
 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperationof the J.D. Byrider/CNAC franchise in question. Ms. [redacted] is upset regarding her vehicle/account.  As a result, she would like to be placed into a different vehicle or have the account removed...

from her credit bureau.   Ms. [redacted] purchased a [redacted] on January 3, 2014 from the J.D.Byrider franchise located in Richmond, VA. The vehicle was covered by a 24 month or24,000 mile limited warranty which mainly covered the major components of thepower train.  Account notes indicate that after dropping the vehicle off for a service appointment in November 2014, Ms.[redacted] decided to abandon the vehicle at the Richmond J.D. Byrider.  The J.D. Byrider/CNAC franchise thenattempted to have Ms. [redacted] sign a voluntary surrender agreement, however, shefailed to do so.  Ms. [redacted] stated that a relative had given her a vehicle in the meantime.  Seeing as the voluntary surrender agreementwas not signed, Ms. [redacted]’s account was not moved into repossession status at that time.  For this reason, Ms. [redacted]’scredit bureau would still be reporting as an open account.  Management has confirmed that Ms. [redacted]’scredit bureau will accurately reflect her account once the proceeds from the vehicle have been applied.  In a show ofgoodwill towards Ms. [redacted], the CNAC franchise will not be pursuing her for any deficiency balance that may remain on the account.   J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry tolearn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, the J.D.Byrider/CNAC franchise is unable to adhere to Ms. [redacted]’s requested resolutionto place her into a different vehicle or fully remove the account from hercredit bureau.  If Ms. [redacted] has any questions or concerns regarding her account, it is recommended that she contactCNAC management directly at [redacted]Thanks,[redacted]

Review: The vehicle is in deplorable conditions, and unsafe to drive due to excessive corrosion. The gas tank is corroded and is leaking gasoline. Strong gas odor inside and outside of the vehicle. Vehicle frame is also corroded and unstable. The vehicle did not pass inspection due to these issues. Repairs are estimated to be $1,500.00 and will not guarantee issues will be resolved in regards to the vehicle safety due to the state of corrosion of the vehicle.

This is a [redacted], according to [redacted] the vehicle, and I have paid $9,456.00 (50 payments at $189.12) and still have 3 more years worth of bi-weekly payments at $189.12.

According to the [redacted], this vehicle is worth $2,478.00. By the time I am finished paying this vehicle I will have paid over $20,000.00 for a vehicle I can no longer drive.

I have contacted JD Bryrider since the first week of purchase and never received a response. I visited their office this past Friday, asked that I fill out a Customer Concern form and someone will call me with 24 hours. No call has been received, and they continue to ignore my concerns and requests for resolution.

I need a vehicle to go to work, it is my one and only means of transportation. I need a resolution to this problem as soon as possible.Desired Settlement: Adjust the account balance to reflect that vehicle has been paid in full and I do not own any additional money since it is clear that the vehicle is not worth over $20,000.00 they are billing me for. Also, the current state of the vehicle does not pass state inspection due to the unstable and unsafe condition of the vehicle.

Or second acceptable resolution is the exchange or replacement of current vehicle for one that I can drive safely, without any additional charges of payments.

Business

Response:

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mr. [redacted] is upset regarding his vehicle. As a result, he would like for his account to be considered paid in full or receive a different vehicle. J.D. Byrider and CarNow Acceptance Company (CNAC) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim. To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence. J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding. Mr. [redacted] purchased a [redacted] on August 8, 2014 from the J.D. Byrider franchise located in Richmond, VA. The vehicle is covered by a 24 month or 24,000 mile limitedwarrantywhich mainly covers the major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Since filing the complaint, management has attempted to contact Mr. [redacted] in order to schedule a service appointment. Mr. [redacted] should be aware that the service center is unable to offer any type of resolution until the vehicle can be diagnosed. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office. Nevertheless, they are unable to adhere to his requested resolution. At this time, it is recommended that Mr. [redacted] contact the service center at [redacted]Thanks,J.D. Byrider/CNAC Customer Service

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As per our recent telephone conversation, please be advised of the following events with regard to my original claim filed July 18, 2016. On July 29, 2016, I took my car to J.D. Byrider for auto-warranty repairs as a response to a claim I filed with the Revdex.com. Since then the vehicle still has not been repaired, due to the extent of damage the vehicle is in and the exhausting efforts to obtain replacement parts without luck. To make matters worse, on August 15, 2016, I was contacted by the City of Richmond Police to inform me about my vehicle found at 3300 Maryland Ave., Richmond, VA in which five individuals ran from the vehicle abandoning it on the side of the road. Things to consider: -The individuals had the key to my vehicle.-The vehicle had license plates that belong to JD Byrider.-The vehicle was taken from JD Byrider's lot on or around 3:00 – 4:00 pm.-During this time the dealership and auto-warranty premises were open for business.-No one notices the vehicle leaving the premises.-JD Byrider never filed a police report. Mr. Denny S[redacted] contacts me early the next morning of August 16, 2016, to inform me what I already knew, obtain my police report information (Case No. [redacted] and location of the vehicle. He offers his apologies for all the inconveniences, assumes all responsibility for retrieving the vehicle from the City of Richmond impound lot, as well as offers to fully repair the vehicle at absolutely no cost to me. As a direct result of the recent events, I suggest the following remedies to this claim: 1. Settle the remainder of the loan to $0; provide a settlement letter to those effects.2. Remove the account from my credit reports.3. Immediately cease and desist of all future payments related to this loan.4. Return the amount of $1,600.00 down payment paid by me.5. JD Byrider shall keep the [redacted]6. Loaner vehicle will be returned to JD Byrider. As of today, it has been a month since I filed my original claim with the Revdex.com. J.D. Byrider refuses to admit they cannot repair the vehicle and deliver a fully safe and functional vehicle

Business

Response:

At this time, it is recommended that Ms. [redacted] contact franchise owner Craig B[redacted] directly at [redacted] to schedule a time to visit the dealership. Given the ongoing nature of her concerns, management believes that anin-personmeeting is the best option in order to come to a resolution. Please note that she has been provided with a loaner vehicle since her vehicle was unfortunately stolen. The J.D. Byrider/CNAC franchise would again like to apologize to Ms. [redacted] for any inconvenience, and hopes to move forward amicably. Thanks,J.D. Byrider/CNAC Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: around last year ether august or September I got my first vehicle from jd byrider, a 2006 pt cruiser and was very happy about it because I got it on my own, it rode good at first no problems or concerns however within a few days I started having problems with it I noticed there was rust under the hood of my car on some part and let them know of it as well as the problems I was having with my car jerking and making a weird noise, breaks were bad and a sensor had blew out, seat belt alert stopping working as well as my trunk light stopped working as well since then i've been told that my car was fixed multiple times since the first time i've gotten my car checked out i've been there 7 times for the same issues, my car has turned off on me four times 2 of the worse times was one when I was at a stop light and the light turned green as soon as I pushed on the gas my car turned off and two is when I was on the expressway I could have lost my life that day and called [redacted] right when it happened and told him that the same issue is occurring and it getting worse mind you I had just got my car looked at by them again the week before and they said nothing was wrong with it! he told me that I would have to leave my car there for them to look at it again which I've left my car there before and still had the same issues again they continuously say they're fixing something yet can't tell me what it is its crazy I've had to take off work multiple times for this issue and missed work because of this issue because my car not starting its ridiculous and at this point i'm done dealing with them they have had my car 8 times to fix it since i've had it and it hasn't even been a year of me having it, they say they can't help me with a rental or anything during the time they say they're gonna have to keep my car again when this is a problem i've been having since I got the car ! I dont have any other way of transportation and I work two jobs and in college I make my payments on time for a reliable vehicle not a vehicle that has to be in the shop every single month, i'm done dealing with this car they need to give me a reliable car that doesn't have any issues and take this car back, this car has continuously has issues after issues , I no longer feel safe with this vehicle and knowing it can go out at any time as it has before is life threatening to me I could have got into accidents two of the 4 times that its turned off on meDesired Settlement: a different vehicle, reliable vehicle is unacceptable for me to have already been in the shop for this car 8 times already and it hasn't even been a year of me having it I've missed work almost lost my jobs as well as my life because of this car I don't just have myself and my well being to worry about anymore I have a baby on the way and all this does is stress me out this is my final straw which is exactly why i'm taking the time to reach out to get help with this and find a solution I absolutely cannot keep dealing with this anymore I no longer feel safe in this vehicle and need them to put me in something else I've been having these issues since I got the car nothing changed things have only gotten worse as time goes on it hasn't even been a year of me having this car and I've had all this happen its ridiculous and i'm very disgusted as well as dissatisfied with jd byrider and how they handle there business i'm 21 years old this is my first car and the worse experience i've ever had in my life.

Business

Response:

[redacted] did purchase a 2006 Chrysler PT Criuser on 8/28/2015. As part of her purchase the vehicle came with our Standard 3 yr. / 36,000 warranty. Mrs. [redacted] has been in our Service Department for maintenance and warranty work over the last 11 months but not to the extent of her complaint. We have performed all maintenance work or warranty work that we could confirm with her that needed to be done and have attempted to drive the vehicle with her to try to duplicate the areas she expressed concern. We have done this on multiple occasions with her on the drive and have not been able to see an active issue or retrieve history data from the vehicles onboard system. Mrs. [redacted] has also missed several scheduled service appointments without cancellation and we have attempted to work her in when she re-schedules after the fact. The most recent no show was the same day as this complaint on 7/18/16.J.D. Byrider is sorry to learn of Mrs. [redacted]’s dissatisfaction as expressed in her complaint. We are more than happy to help Mrs. [redacted] re-schedule yesterday’s appointment so we can continue to work with her amicably on any of her vehicle maintenance or warranty needs. Our Service Department can be reached at [redacted] from 8-5:30 PM Monday – Friday.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. this is not a resolution to my issues they continuously lie I never had an appointment for yesterday the last time I even spoke with jd by rider was telling them that I was seeking help else where its said that every time I've went there for my car it wasn't for the same issue but that's another LIE EVERY SINGLE TIME I'VE GOT MY CAR LOOKED AT BY JD BY RIDER ITS BEEN THE SAME ISSUE! now its just gotten worse i'm not gonna continue to keep letting them look at my car and they tell me nothings wrong or its fixed then I have the same issue as I've always had its ridiculous they need to stop there lying I cannot request off anymore days from my jobs for this issue I CANNOT me working is how I pay my bills they want me to leave my car there again and me not have a way to work or anything and they say I would have to figure it out like I have other transportation there sick! and i'm beyond disgusted with this company, I've had to get off from work call out of work miss work, been late to work so many times because of this car and jd byrider its crazy, they don't care because there still getting paid regardless yet I've missed out on money multiple times because of these people and still made sure I made my payments this is the WORSE CAR COMPANY ANYONE COULD EVER GET A VEHICLE FROM, & I swear if its not the last thing I do I will see that people know of how this company does its customers.

Best Regards,

Business

Response:

It is unfortunate that [redacted] is not happy with our J.D. Byrider location in [redacted]. We strive to please and satisfy each and every customer on a daily basis. Mrs. [redacted] received the same 3 yr. / 36,000 mile warranty that each of our customers receive. Year to date our CSI score in Service is at 95% so it appears across the board we take satisfying our customers seriously and they have voiced their overwhelming support.Mrs. [redacted] has a warranty to protect her purchase. That warranty is to repair covered parts on the vehicle she purchased. Every vehicle made will need service at some point. Warranties aren’t there to replace cars they are there to repair them for the customer. Like every other customer she has to schedule an appointment, arrive for the appointment and give us the opportunity to repair the problem. Our warranty like most does not cover a rental car. This is common practice in the automotive industry and this was disclosed when the warranty paperwork was signed.Going forward we would like to work with Mrs. [redacted] amicably but she will need to resolve some of the issues on her side. Arriving for a scheduled and treating our staff with respect is not too much to ask. If the current path of not showing up for appointments and being disrespectful to our staff to include making false statements in a Revdex.com complaint continue then her choice to have her vehicle serviced elsewhere is probably the best resolution.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've never given false info about jd byrider or the people that work there if the company take me being honest about things as disrespect thats there problem not mine this is a free country I can say whatever I feel whenever I choose too, I have an appointment set up for august the 20th for my oil change and I will also be having the service department look at my car if it deams that they still cannot fix the issue then I will be seeking into a lawyer to further more handle this situation, again this will be ether my 8th or 9th time having jd byrider's service department look at my vehicle without even having it for a full year yet its quite ridiculous, however if they want it in the shop to see if they can fix it again not even kno

wing what the issue is when I've had the issue since I got the car, we shall see what happens from here, i'm no longer gonna deal with the non sense and the scandalous acts of this company or the people in it.Best Regards,

Review: I've had issues with them since I went to them ! Starting off small with them not telling me all the correct paperwork and things to bring with me at the beginning. As soon as I left I found 3 problems with my car - the locks didn't work right, the truck WOULD NOT STAY SHUT, and the interior light in the top of the car had a short, I told my sales representative about who said they would schedule me an appointment with service he following Monday, which of course she never did. Nor called to see if the issues had maybe been resolved. The same Monday (which is the 4th day I've had the car) it gets stuck in park! I let my sales rep know how unhappy I was and for them just to take the car back and refund my down payment and insurance, ignored my request and said she would call service (who NEVER called me) to see what they could do and that INSURANCE wouldn't refund me, which was fine as long as I got my down payment. I called jd byrider who came and got my car THE NEXT DAY ( Tuesday) they said they would call me and let me know something and if it took longer than Wednesday to fix I would get a rental car that day (Wednesday) per the service tech [redacted] word. The service guys never once called me, I called every day to get an update. When I finally got tired of it at 3pm on Friday (I've called everyday) I call my sales rep and tell her to cancel this and she once again ignores my request and transfers me, [redacted] the service guy gets on the phone and says ' oh well your car is ready you can come pick it up' they leave at 530 and it was 3 when I called - so when were they gonna call and tell me ? Knowing how stressed I've been about the car I JUST GOT FROM THEM! So I told him how unhappy I was and what did he do ? Transfer me to the branch manger [redacted] . She was upset about my sales rep and service guy not calling me at all through the week telling me about my car, she said t was bad business and wanted to get to the bottom of it (ignoring my down payment refund request of course) and would call me back before she left at 730 that evening (Friday) and of course she didn't ! So I call today (Monday) requested to talk to [redacted] who is supposed to be the top guy there, and instead was transferred to [redacted] who was very disrespectful . And once again ignored all my requests to cancel and get my down payment of only $160 back ( oh by the way they're so unorganized I went 4 days without giving them my down payment because they 'forgot' to ask for it, the day I paid y down payment was the day my car stopped working) and she said she was gonna call [redacted] and of course call me back. Haven't heard a work, absolutely disgusted with how these people think a business is run. And the employers are RUDEDesired Settlement: I just want my downpayment of 160 back, I believe I'm entitled to it for only having the car 4 days and everything else that followed behind it on JD BYRIDERS behalf. And they need a serious schooling on how to do business and talk to customers !!

Business

Response:

We have completed the repairs and resolved the differences with [redacted] on August 10, 2016. We are sorry for any inconvienence she may have experienced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: JD Byrider does not have good customer service. Their very rude and nasty. My car has been up for repossession numerous of times without me being in default of my contract. My contract states i'm not in default until 10 days after my payment due date, but i'm told it doesn't matter what the contract states. It's against law to be harassed by collectors ,they do not follow the FTC. I have been paying for insurance on my car for the past few months through JD Byrider just to be told I do not have insurance.Desired Settlement: Have someone explain my contract to me. Tell me why i'm always told why my contract does not matter.

Business

Response:

In

the case of [redacted], we have reviewed this matter with the full cooperation

of the J.D. Byrider/CNAC franchise in question.

Ms. [redacted] is upset regarding her account. As a result, she would like to have her

contract explained to her. Please know that J.D. Byrider and CarNow

Acceptance Company (CNAC) take all customer concerns seriously, and ensure that

all necessary measures are taken to review each and every claim. To

guarantee a most thorough and cohesive response is provided, both the franchise

(J.D. Byrider of Richmond, VA) and franchisor (J.D.

Byrider Systems, LLC) have jointly reviewed this matter with due

diligence. J.D. Byrider Systems, LLC provides a courtesy to

J.D. Byrider franchises to review consumer concerns and assist in

responding. Ms. [redacted] purchased a [redacted] on

November 10, 2014 from the J.D. Byrider franchise located in Richmond, VA. At this time, it is recommended that she

contact Jesse H[redacted] directly at [redacted] to discuss her contract.

CNAC would like to apologize to Ms. [redacted] for any inconvenience that she

may have experienced, and looks forward to assisting her. J.D. Byrider strives to achieve the

satisfaction of each and every customer. The J.D. Byrider/CNAC franchise

was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint

to your office. The J.D. Byrider/CNAC

franchise will continue to accommodate Ms. [redacted] to the best of their

abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Review: I bought a car on Jan. 30, 2015 from JD Byrider located on [redacted] since I purchased my car I have had to take it back to the shop 4 times for numerous issues excluding having it towed in at my own expense. The car is a [redacted] that had faulty brakes, locks, power windows and motor mounts. The first time I took it in was within the 1st 30 days. Since then I have been and still am currently under warranty and now they are refusing to replace my motor mounts because "it isn't covered under my warranty". When I took the car into the shop during the first thirty days I complained about issues with the car accelerating and the vibrations from the motor at that time I was told that it was the nature of my vehicle due to the size of my engine. After taking it back a few weeks ago for the same complaint the service guys told me that three of my motor mounts need to be replaced and it is not cover after the initial 30 day period. I went to [redacted] to replace the motor mount. After talking with a parts specialist there, they let me know that the damage done to the bad motor mount could not have happened after only driving the car for the few months that I have had it. I am very unhappy with this kind of service, I feel like they lied to me just to wait until after the 30 days. I have reached out to [redacted] the manager 5 times to get the situation resolved with no response. I feel like once I drove off the lot I had purchased an "as is" vehicle. I have tried to work this out with JD Byrider several time with no response, I'm not sure if I am covered by the lemon laws in this case but this is just not right.Desired Settlement: I would like to return the vehicle, I have not gotten what I have paid for. I do not want to return it voluntarily as the car will be put on auction (this is what the rep from the store told me) and I will be responsible for the remaining balance. The [redacted] value for my car is less than $3,000 and the car was sold to me for $11,200, they will never get that at an auction.

Business

Response:

In the case of [redacted] we have reviewed this matter with

the full cooperation of the JD Byrider /CNAC franchise in question. [redacted] is

upset regarding her vehicle. As a result, she would like to return the vehicle.

Please know that the JD Byrider /CNAC franchise take all customer concerns

seriously, and ensure that all necessary measures are taken to review each and

every claim. To guarantee a most thorough and cohesive response is provided,

both the franchise (the JD Byrider of Richmond, Va) and franchisor (JD Byrider

Systems LLC) have jointly reviewed this matter with due diligence. JD Byrider provides

a courtesy to review consumer concerns and assist in responding.[redacted] purchased a [redacted] on January 30, 2015 from

the JD Byrider franchise located in Richmond, Va. The vehicle is covered by a

24 month or 24,000 mile limited warranty which mainly covers major components

of the power train. Contrary to [redacted]’ original complaint, service records

indicate that her vehicle has been in for service 2 times not 4. As a gesture

of goodwill and in the spirit of customer service, the JD Byrider franchise has

agreed to replace the motor mounts on [redacted] vehicle at no cost to her. At

that time, it is recommended that [redacted] contact the service center directly

at [redacted] and ask to speak with the service manager. As to [redacted]

allegation of management not responding to her manager [redacted]was no vacation

for over a week and not in the office. Still, her away message clearly stated

the dates in which she would be gone.JD Byrider strives to achieve the satisfaction of each and

every customer. The JD Byrider franchise was sorry to learn of [redacted] dissatisfaction

as expressed in her complaint to your office. Nevertheless, the JD Byrider /CNAC

franchise is unable to adhere to [redacted] request resolution to accept her

vehicle back. The JD Byrider franchise will continue to stand behind their limited

warranty and is committed to ensure that [redacted] has safe transportation.

Review: Cnac took out a car payment in the amount of 188.25 on January 29,2016 even though I was not on automatic payments. The car had been totaled on January 5th. I never gave anyone permission to charge my card. On top of that, they requested a "quick refund" and now nobody will return my phone calls and I have yet to receive my refund.Desired Settlement: I just need my money back. My pcredit card put and rent is late because of their carelessness.

Business

Response:

In the case of [redacted], we have reviewed the matter with

the full cooperation of the JD Byrider/CAN franchise in question. [redacted] is

upset regrading her pervious account. As a result, she would like her last

payment refunded. Please know that JD Byrider and CarNow Acceptance Company

(CNAC) take all customer concerns seriously, and ensure that all necessary

measures are taken to review each and every claim. To guarantee a most through

and cohesive response is provided, both franchise (JD Byrider of Richmond, VA)

and franchisor (JD Byrider Systems, LLC) have jointly reviewed this matter with

due diligence. JD Byrider Systems, LLC provides a courtesy to JD Byrider

franchises to review consumer concerns and assist in responding. [redacted] purchased a [redacted] on Augst 28, 2015 from

the JD Byrider franchise located in Richmond, VA. IN January 2016, CNAC was

notified that [redacted] vehicle was in an accident. Subsequently, the vehicle was

deemed a total loss by her insurance provider. However, she was notified that

she would need to continue to maintain her bi-weekly payments until the insurance

check was received. Seeing as her account was set up for automatic payments, a

payment was drafted on January 29, 2016. Records indicate that CNAC accepted

$5,024.38 from her insurance provider on February 4, 2016.JD Byrider strives to achieve the satisfaction of each and

every customer. The JD Byrider/CNAC franchise was sorry to learn of [redacted] dissatisfaction

as expressed in her complaint to your office. Nevertheless, CNAC is unable to

adhere to her requested resolution. Per management, [redacted] insurance provided

has since sold the vehicle at auction. [redacted] should be aware that CNAC will

not being holding her responsible for the remaining deficiency balance. If

[redacted]has any further questions or concerns

regarding her account, it is recommended that she contact CNAC management at

[redacted], The JD Byrdier/CNAC franchise appreciates [redacted] business, and

wishes her all the best in her further endeavors.Thanks,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My card was not set up on automatic payments and had never been on automatic payments. I called every other Friday to make my payments. And if I was on automatic payments then why did Jesse H[redacted] call me during the holiday season to make my payment?

Regards,

Business

Response:

Per management [redacted] signed a document allowing CNAC to

automatically withdraw her bi-weekly payments. The documents also contained

credit card information. Given the sensitive information contained in the documents,

it is policy that the documents be shredded once the information is entered

into the system. As to the phone call mentioned by [redacted], CNAC may contact a

customer if there are any issues surrounding a payment. If [redacted] has any

further questions or concerns, it is recommended that she contact CNAC

management at [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are liars. I spoke with a salesperson at j.d. Byrider and he confirmed that I never signed automatic withdraw. He stated that that is a document I would have had to request. Cnac always called me for payment if I hadn't called on my payment due date. They also told me multiple times the week of January 29th that they requested that my payment for January 29 b refunded, quick refund to be exact, because they did not have authorization to take the payment. She stated that the automatic payment request was entered by mistake by a new employee at the beginning of January. They are liars! Mrs. [redacted] in particular. My issue isn't with j.d. Byrider but with Cnac.

Regards,

Business

Response:

Revdex.com spoke with the business. The customer fills this form out and the form is shredded for financial safety. The payment was due at the time it was withdrawn.

JD Byrider has very rude, disrespectful employees. I was told to purchase a prepaid debit card to make my payment so I did and then they refused payment and said I needed to return car. They also called my mother trying to get money, and told her a warrant for auto theft would be taken.