J. D. Byrider

Review: This is my second vehicle I have purchased with them. I paid one off traded in for a 2003 Pontiac Grand Am I have had this vehicle for over 4yrs now. I still owe over $5,000 more on it. I ran into some mechanical issues with it durning the month of July. I called [redacted] at J.D Byrider and asked if she would have the service department to tow it in and do the repairs. I also said I know I owe for July can you just let me know what the towing expenses and parts will be. I would make sure that the July payment, towing expenses, and parts was paid and up to date by the time the car is ready for pickup once repairs have been done. This was on July 23, 2015. I was told that they could not work on the car until July's payment was in. So I said fine, and told her where she could pick it up from. I took my tags off of it, and my radio I had purchased 4yrs ago and left the original radio in the car for them to put in and resell it. I have been dealing with them for over 6yrs at least. I if didn't want the vehicle and done my best to keep it she would have been complaining about more than just July 2015 payment of $391. Since July 12, 2015 Jd byrider has picked up the vehicle I have no desire to talk to them now, but they are harassing me on my job. Leaving messages such as "Tell [redacted] this is [redacted] I am calling about her ride when she gets off" or "Tell [redacted] this is [redacted] I just want to make sure her ride is out there when she gets off work." JD Byrider calls continuously thru out the day at my job. Every phone number she can get someone to tell her she calls and leaves these very unprofessional messages. IDesired Settlement: I have been a customer of JD Byriders for a long time I feel that I deserve more respect. I called and asked her in July, but because July's payment was not in my length of service with them didn't mean anything. It's all about the money nothing else matters. Also I want them to fix the car call me with the total of the parts, towing fee's, and what ever payment may be due. I will make sure all of that is taken care of then pick up my car. I also do not want [redacted] or [redacted] to call my job ever again. The book value on this car was only around $5,000 when I got it 4yrs ago, but they charged me a total of 18,000. The car will be paid for next around this time. The book value maybe $2,000 now. I have in reality paid for this car at least three times, now working on the fourth by me still owing a least $5,000. Even though I feel I have bee ripped off I am still willing to keep it. I put a lot of money into it over the last 4yrs or so. Please help me resolve this issue. Thank you in advance.

Business

Response:

In response to [redacted] ID # [redacted].We at J.D. Byrider certainly appreciate the business from [redacted]. She has purchased multiple vehicles from us and we appreciate all of our customers especially those who have the confidence to repurchase after a positive experience. The 2003 Pontiac Grand Am was purchased on 1/26/2012 for $15,695 and covered with a 3 year 36,000 mile warranty. It seems this complaint is in two parts. Part 1 which involves a service issue we can easily remedy this by having [redacted] call our Service Manager [redacted] or our Sales Manager [redacted] to assist in arranging a service appointment or service work at ###-###-####. It appears there is no attempt in this notice of communication with J.D. Byrider on the service issue. The communication with the Finance Company over a Service issue is not the proper channel as they are a separate business and only handle the finance portion of the loan that was assigned to them on behalf of [redacted] at the time of purchase. Part 2 involves communication with what appears to be an employee of the Finance Company which is a different business. J.D. Byrider assigns the loan to a lender at the time of contract. J.D. Byrider does not receive payments from the individual customer. The Retail Installment contract is funded by the finance company at the time of sale and all payments, communication and in this case a complaint should be directed at the finance company. I am sure they would like the opportunity to resolve this matter.[redacted] can contact us at ###-###-#### and we will happily get on top of her service concerns. Thank you!

Review: I recently purchased a vehicle from Jd Byrider on midlothian back in November 2013. The car was financed threw a company called [redacted]. When applying to get the car they asked if I had a account to automatically withdraw funds from my account and I stated no. After financing the car I either drove to the location to make my payments or had them confirm my payments over the phone. As of August 1 2014 [redacted]/Jd Byrider took it upon themselves to go into my account and take $195.** out of my account without my permission.I asked for a refund but they refused so I stated Ill take care of the matter myself. Meaning I would call my bank and dispute thia transaction.Desired Settlement: I would like to take this action further because it was illegal, overdraft my account, and interfered with other bills that had to be paid. When I asked for a refund they stated they weren't going to give it back.

Business

Response:

In the case of [redacted], we have investigated this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question. [redacted] alleges that the [redacted] franchise incorrectly withdrew a payment from her banking account. As a result, she would like a refund. Please know that J.D. Byrider and [redacted] ([redacted]) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim. To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence. J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding.

[redacted] purchased a [redacted] on November 5, 2013 from the J.D. Byrider franchise located in Richmond, VA. In late July 2014, [redacted] and her father visited the J.D. Byrider/[redacted] franchise and notified management that she no longer wished to maintain possession of her vehicle, and that she intended on surrendering it. At that time, [redacted] was presented with a voluntary surrender agreement. [redacted] then stated that she would need some time to think about her decision. However, her next contractually obligated bi-weekly payment was due the following day. Per a verbal agreement, [redacted] and her father granted the [redacted] franchise permission to withdraw her next payment if the vehicle was not returned by the end of business on Friday August 1, 2014.

Records indicate that [redacted] did not return the vehicle by that date and her payment was subsequently taken. At this time, the J.D. Byrider/[redacted] franchise is willing to offer [redacted] a mutual release. Once executed, the agreement will release both parties from any further claims related to this transaction. To further discuss the mutual release, it is recommended that [redacted] contact [redacted] directly at [redacted].

J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/[redacted] franchise was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office. The J.D. Byrider/[redacted] franchise would like to apologize to [redacted] for any inconvenience that she may have experienced and looks forward to hearing from her.

Thanks,

J.D. Byrider/[redacted] Customer Service

Review: I financed a car from J D Byrider on May 20,2015; within 24-hours the car broke down and wouldn't start. I called them and they towed the car and did the repairs. Three days later the car wouldnt start again and was broke down again. I called again and they towed the car again; his second broke had caused me to miss two days of work/ roughly a $200 loss. They gave me a loaner car & I came to pick up my vehicle but thy thought it was ready but wasn't. I did get my car back but now the steering wheel shakes. I have called the lot manager 5 times and she never returned my calls. I want to return this car and my contract voided. They are charging m $19,000 for a 2004 that has had issues within 24-hours f my purchase. I want my $300 downpayment back onlyDesired Settlement: I want to return their vehicle, my contract voided and my $300 down payment returned

Business

Response:

In the case of [redacted], we have reviewed this matter with the

full cooperation of the J.D. Byrider/ [redacted] franchise in questions. [redacted] is

upset regarding her vehicle. As a result, she would like her contract cancelled

and to receive a refund. Please know that JD Byrider and [redacted]

(CNAC) take all customer concerns seriously, and ensure that all necessary

measures are taken to review each and every claim. To guarantee a most through

and cohesive response is provided, both the Franchise ([redacted]) and

Franchisor ([redacted]) have jointly reviewed this matter with due

diligence. JD Byrider Systems, LLC provided a courtesy to JD Byrider franchise

to review consumer concerns and assist in responding.[redacted] purchases a [redacted] on May 20, 2015 from JD

Byrider franchise located in Richmond, VA. The vehicle is covered by a 24 month

or 24,000 mile limited warranty which mainly covers the major components of the

power train. Account notes show that the service center was diligent in

addressing [redacted] mechanical concerns. In fact, service records indicate that

the limited warranty covered all of the associated repair costs. If [redacted] is

currently experience any mechanical issues, it is recommended that she contact

the service center directly at [redacted] and ask to speak with the service

manager. A to [redacted] allegations of management not responding to her manger

[redacted] was on vacation for over a week

and not in the office. Still, her away message clearly stated the dates in

which she would be gone. Comparing the purchase of a vehicle through the JD

Byrider program to a third party’s estimated resale value is not an accurate

measurement of true program value. The vehicles that are sold through JD

Byrider undergo not only a comprehensive presale inspections, but also a significant

reconditioning process prior to sale. [redacted] vehicle is also backed by a 24

month or 24,000 mile limited warranty. Any third-part’s estimated resale of the

vehicle would not take these factors into consideration.JD Byriders strive to achieve the satisfaction of each and every

customer. The JD Byrdier[redacted] was sorry to learn of [redacted] dissatisfaction as

expressed in her complaint to your office. Nevertheless, the JD Byrider franchise

is unable to adhere to [redacted] requested resolution to cancel her contract and

provide her a refund. The JD Byrider franchise will continue to stand behind

their warranty, and is committed to ensuring that [redacted] has safe transportation.[redacted]

Review: on feb 21 , I purchase a car from jd , with 1000 dollars cash deposit, on feb 29 the car broke, and they agreed to tow and fix it. Then later on that day , they said I had to pay for it, since the stick it broke -less then a week driven it. on march 6 I get a call that payment was due, I said I just got the car, it not due till the end of the month- that what I was told, it turns out the the finance people charge extra 1000 for deposit and some how change my paper work- upon working out to march 1. On march 5, they repo my car - this less then two weeks after giving them 1000 deposit, and haven't driven it more then a week. I cloud have lease or rented a car with my 1000 for four month with that kind of money. When they repo the car I had my kids book pack and deposit from the Resturant I work for for $750.00. I have called Jd, all day, the just keep dropping my phone calls. I need the book pack back and also my 1000 deposit, im forwarding this letter to the local police, [redacted] , and the attorney general.. they need too shut this place down, they didnt fallow the local, state, and fedearal laws on repo within-before 30 days or collection laws. It's like they are taking deposit and taking cars back within two weeks, and not giving people back the money, please shut this place down. they are praying on weak people like me.Desired Settlement: refund my 1000 dollars , and my work deposit cash that was in bag pack of my kids , when tow in front of my work.

Business

Response:

Thank

you for your communication dated March 7, 2014 regarding customer [redacted]. Please know that J.D. Byrider

and [redacted] ([redacted]) take all customer concerns seriously, and

ensure that all necessary measures are taken to review each and every

claim. To guarantee a most thorough and

cohesive response is provided, both the franchise ([redacted]) and franchisor ([redacted]) have jointly reviewed this

matter with due diligence. [redacted] provides a courtesy to J.D. Byrider franchises to review

consumer concerns and assist in responding.

[redacted] alleges the J.D. Byrider/[redacted] franchise wrongfully

repossessed her vehicle. As a result,

she would like her deposit refunded as well as her personal items

returned.

[redacted] purchased a [redacted] on February 19, 2014 from the J.D.

Byrider franchise located in Richmond, VA.

After failing to meet contractually obligated payment dates, [redacted] account became delinquent. The

[redacted] franchise made several unsuccessful attempts to reach [redacted] in

order to further discussion her delinquent account. Seeing as her account was in delinquent

status with no contact received from [redacted], the J.D. Byrider/[redacted]

franchise deemed the vehicle eligible for repossession. The J.D. Byrider/[redacted] franchise adheres to

all state and federal laws regarding their business practices, and denies that

the repossession of [redacted] vehicle was wrongful. Please find attached an executed copy of [redacted] Retail Installment Contract and Security Agreement, dated February

19, 2014. Please note that the Retail

Installment Contract and Security Agreement clearly states that there is no

grace period regarding payments. At this

time, management recommends [redacted] contact her [redacted] account

representative to discuss her options regarding her account/vehicle.

J.D. Byrider strives to achieve the

satisfaction of each and every customer.

The J.D. Byrider/[redacted] franchise sorry to learn of [redacted]

dissatisfaction as expressed in her complaint to your office. Unfortunately, the J.D. Byrider/[redacted] franchise

is unable to adhere to [redacted]’s requested resolution to refund her

deposit. [redacted]’s personal items are

currently in the possession of [redacted]. It is recommended that she contact them

directly at [redacted]. The J.D.

Byrider/[redacted] franchise looks forward to hearing from [redacted].

Thanks,

J.D.

Byrider/[redacted] Customer Service

Review: I purchased my car on February 16, 2015, I was told that the price of my car was only 11,533 and after taxes my car would be 12,240. After making my payments for about 6 months I realized the price of my car was not going down and I asked [redacted] finance about my issue and they told me that after taxes my car would be 20,000 dollars. I have a 2005 ford focus, when purchased there were 96,000 miles and since I had the I have had major problems. After learning that the price of my car was really more than what it was worth I tried to turn it back in and they stated that I would be sued. I do believe that I was sold the car and was not told about the real price of the car because it was my first time ever getting a car and did not ask the right questions. I do believe that they got over on me.Desired Settlement: I would just like to return the car to them without being sued or any legal claims. I do not want a refund of my money or anything else from them but to be done with this vehicle.

Business

Response:

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question. Ms. [redacted] is upset regarding her account. As a result, she would like to return the vehicle and have her contract cancelled. Please know that J.D. Byrider and [redacted] take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim. To guarantee a most thorough and cohesive response is provided, both the franchise (J.D. Byrider of Richmond, VA) and franchisor (J.D. Byrider Systems, LLC) have jointly reviewed this matter with due diligence. J.D. Byrider Systems, LLC provides a courtesy to J.D. Byrider franchises to review consumer concerns and assist in responding. Ms. [redacted] purchased a 2005 Ford Focus ZX4 on February 16, 2015 from the J.D. Byrider franchise located in Richmond, VA. Prior to purchase, Ms. [redacted] went through a closing procedure where the contract was reviewed. During this time, the purchase price and financing terms were explained to her. Once she stated that she understood the agreement, she then signed her name to the contract. The J.D. Byrider/[redacted] franchise denies misleading Ms. Smith in any way regarding her purchase. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/[redacted] franchise was sorry to learn of Ms. Smith’s dissatisfaction as expressed in her complaint to your office. Nevertheless, [redacted] is unable to adhere to her requested resolution to cancel her contract. If Ms. [redacted] has any further questions or concerns regarding her account, it is recommended that she contact [redacted] management directly at [redacted]. The J.D. Byrider/[redacted] franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/[redacted] Customer Service

Review: I purchased a vehicle on February 24, 2014. Problems started on day one. Upon returning home, call back to the dealership because the vehiclewas make some type of noise. I'm told at that time to not worry, get it back to them and they'll take care of it. Mind you I live around about (65) miles away. Trip #1 Back to the dealership for repairs. Supposely the problem is fixed, however, the vehicle is still presenting itself with problems. Call the dealership, Trip #2 Back again. Was told this time that parts need to be order and they would call me when the parts get in. Trip #3 Back again. this time the vehicle is left and I'm placed in a rental for about a week. Receive a call, vehicle is ready for p/i. Trip#4 Back to p/u vehicle. the next morning I go to start vehicle and it will not start (mind you I had just picked up the vehicle the day before). Called the service department, vehocle towed BACK. After about a week, received a call that vehicle is ready for p/u. Trip #5 Back again, At this point I am completely furious. Spoke with the financial department about this situation. They was looking into placing me into another vehicle, but there was nothing suitable/compariable. I take the "supposely" repair vehicle for the "FOURTH" time home. A couple pat and there's a problem again. Trip #6 Back again. Wait for repairs. Upon vehicle coming out of the shop, get in leave and the probem still present itself. Whatever repairs was done, was not what the vehicle was brought in for. The service department seems as though they're not familiar with this vehicle (2007 Dodge Caliber). Really, So I'm told (once again) a part have to be order, this means another trip back. So her I am at Trip #7, bring the vehicle in for repairs, that should have take place on Trip #6. Once again here I am speaking with the finance manager, along with the service department manager. I'm tired, I'm worn. No one should have to experience this what I am gong through. The service department manager gets in the car with me so he can hear the problem. Vehicle is taken in the FIFTH time for repairs. I wait, upon vehiclebeing return, the existing problem STILL was not taken care. Okay, I go back inside and relay this information to the finance manager, along with the service department manager. I tell them that I am very disappointed and this is totally unacceptable, after the srvice department manager had sit in the vehicle and listen to the problem. Now I am told that they have to order a part. this means another trip back. I leave, calls the finance manager the next day. All I am told is what do you want me to do. I'll do what you ask. I ask that you take this vehicle back, release me of this contract or try placing me into something else of comparison. Out of the (3 Mos) I've had this vehicle, it has been in shop (5) times for repairs and the problem has still not been resolved .Desired Settlement: To be place into another vehicle of comparison or release from the contract

Business

Response:

The 2007 Dodge Caliber purchased by [redacted] is covered by the 36 Month / 36,000 mile warranty that each of ours vehicles come with. Her Caliber has been in multiple times ranging from diagnosis, warranty repair and good faith repairs. We take Customer Service very seriously at J.D. Byrider of Lynchburg and although we hate for anyone to need a repair at anytime we realize that with mechanical items warranties and repairs are just a reality. We also realize that anytime something needs service it is a inconvenience but it is normal for us to have to diagnose the issue and order the appropriate parts. Often these parts are not available the same day and with Mrs. [redacted] living in Waynesboro this is a larger concern that most of our local customers do not have to deal with. We have explained to her that we are doing everything possible to limit her trips but that the distance between us and her was a conscious decisions she made at the time of purchase.

We will continue to fulfill our commitment to the 2007 Dodge Caliber purchased by [redacted]. We will continue to do our very best to limit how often and when she needs to travel to us for repairs but some situations are out of our control. The request to replace the vehicle is not possible but her 36 Month / 36,000 mile warranty is in place to protect her investment and we encourage her to communicate with our Service Department Manager [redacted] with any current concerns and future issues that may arise.

Thank you.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The repairs that the 2007 dodge Cailber has received in the past (3) is outrageous. Especially when the "Manager' of the Service Department sits in the vehicle and listen to the problem. Especially when the vehicle has been in the shop twice for the same issue and the problem still exists. There may be a 36 month/36,000 mile warranty, however within the way it stands, the miles will be out before the months. Yes, I made the decision to purchased the vehicle from Lynchburg, and lives in Waynesboro. Who would have thought that one would have to make (7) trips to have a vehicle repaired (5) times within a (3) month time frame and the problem still exists. I have commuhicate with the Service Department. I feel as though this vehhicle has been used as a guinea pig. The repairs on this vehicle is a never ending process.

Regards,

Review: I purchase a [redacted] from JD Byriders/[redacted] in January of 2014 On a Friday. Over the weekend I notice awkward noises in the front of the Vehicle. The following Monday I tried to return the car, but a Rep by the name of [redacted] informed me that I was not able to return the card due to taking it home that Friday even which it was kind of a forced hurry and get the car out of the door kind of thing because they were closing. After this information was given to me, I had the JB Byrider machines at the location look at the vocal. They looked at the vice a total of two times. I was informed they replaced some struts on the frame of the car ext. In November of 2014, the car completely stopped on me. The [redacted] mechanic stated the there was metal in the transmission from the Axle because it was put on wrong, which has caused the axle and transmission needing to be replaced. At this time I was required to pay the [redacted] mechanic 180 dollars. [redacted] from [redacted] informed me that They will tow it to the shop to have their mechanic look at it which I would be charged for. Due the car breaking down on me I had to pay for towing to the nearing auto shop plus that machine, this issue caused me to miss the payment that was due also on that Friday. [redacted] stated to me that she could give me to a certain date to pay the payment that was due or they would issue a report. At this time I was forced to do a voluntary report, because I wasn't able to manage the tow, the macanhic bill, plus my payment. I was sold a lemon. I requested the voluntary report in November of 2014. In December I requested an update on the voluntary report because I was informed they will not be able to resell the car and have to put it up for auction. I was given this information in November. Now, since have reported me as being late for a payment. While making the payment I have never been late until the car broke down on me, and then I technically wasn't late because [redacted] had me doing BI-WEEKLY Payments. Also, when missing the payment I was informed that I would have to pay a fee for the REPO on my BI-WEEKLY then they will reinstate my regular payments. [redacted] informed me it was going to be 4 payments of 250 then back to my normal payments. They are really ripping people off. I also forgot to mention the car has been in their possession since November 2014. Today 1/23/14 I called to find out what was going on with my account and why do they have me as a late payment when I was forced to do a voluntary repo. I spoke with the [redacted] he was very non caring. He stated that the account is still showing open. I informed him this account should not be shown open due to me doing a voluntary report plus you all having the car in your possession since November 2014. His response was, "will call back this evening I will have a date for you for the auction." I informed him that [redacted] stated that her manager was putting it up for auction in November and I should receive paperwork in the mail in a couple of weeks. So my complaint is that they have sold me a lemon which they have stated they fixed within those two visits, the car broke down on me within 8 months of having it, and they have placed false information on my credit which has harmed my credit report. I called again to try to get information about the corporate number and address, at this time [redacted] answered the phone and stated that this company is a franchise and she does not have a number for the corporate number. Then placed me on hold to answer her personal cell phone. Then came back to the line and stated that someone will have to email me about anything I would like to send to the cooperate office. Then as she hung up the phone she stated on her person cell phone that these customers were getting on her nerves. I honestly feel that the account should be erased from my credit because they did not sell me a reliable car.Desired Settlement: At this time I would either like an replacement or to be cleared from this loan.

Business

Response:

In the case of [redacted], we have reviewed this matter with the full cooperationof the J.D. Byrider/CNAC franchise in question. Ms. [redacted] is upset regarding her vehicle/account. As a result, she would like to be placed into a different vehicle or have the account removed from her credit bureau. Ms. [redacted] purchased a [redacted] on January 3, 2014 from the J.D.Byrider franchise located in Richmond, VA. The vehicle was covered by a 24 month or24,000 mile limited warranty which mainly covered the major components of thepower train. Account notes indicate that after dropping the vehicle off for a service appointment in November 2014, Ms.[redacted] decided to abandon the vehicle at the Richmond J.D. Byrider. The J.D. Byrider/CNAC franchise thenattempted to have Ms. [redacted] sign a voluntary surrender agreement, however, shefailed to do so. Ms. [redacted] stated that a relative had given her a vehicle in the meantime. Seeing as the voluntary surrender agreementwas not signed, Ms. [redacted]’s account was not moved into repossession status at that time. For this reason, Ms. [redacted]’scredit bureau would still be reporting as an open account. Management has confirmed that Ms. [redacted]’scredit bureau will accurately reflect her account once the proceeds from the vehicle have been applied. In a show ofgoodwill towards Ms. [redacted], the CNAC franchise will not be pursuing her for any deficiency balance that may remain on the account. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry tolearn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office. Nevertheless, the J.D.Byrider/CNAC franchise is unable to adhere to Ms. [redacted]’s requested resolutionto place her into a different vehicle or fully remove the account from hercredit bureau. If Ms. [redacted] has any questions or concerns regarding her account, it is recommended that she contactCNAC management directly at [redacted]Thanks,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a complete lie I was never offered a voluntary surrender agreement, on Jan. 6th, 2014 I tried to returned the vehicle for the first time and was rejected by [redacted]. Also the car was tolled there by a company that [redacted] contacted because I had to pay [redacted] to get the car out of the shop. I also spoke with a[redacted] who stated that I would have to have the car towed there after informing him about the car breaking down. That when [redacted] offered to have who ever the company is tow the car to that location. I informed [redacted] about the hardship I was going through due to issue with the car I wasn't able to afford the car payment. At this time [redacted] stated the car would go into a repossession status and then started to speak about how much it would cost me to get out of the repossession status and plus whatever the mechanic bill would be. Again I asked her for different option due to only have this car for a limited time and it breaking down due to issues that already existed with this vehicle again nothing to help. So at this point I informed her that I wanted to do a voluntary surrender. [redacted] never said anything about a voluntary surrender agreement she stated that she will inform her manager. I continued to called she informed me that I will receive paper work once its sent to auction. So I texted her several time she responded to one and I have [redacted] that in this as well. I checked on the status of my voluntary repo. Also I have the phone number of the person that [redacted] had to come tow the car to the location. The number is [redacted] Lastly I can upload the paper work if needed to show the vehicle axle was not installed correctly which cause metal into the transmission. The only individuals that worked on the car was the JD Byriders mechanics.

Regards,

Failure to deliver title of vehicle after loan was paid off.
They have lost the title to my vehicle twice. The first time was last year, and we had to pay to have it transferred back to Ohio from SC and then had to again pay the state of SC to get a duplicate title due to this company's negligence. We were told that we would be reimbursed, but we never were. Now that the vehicle is paid off, they have once again lost the title and are calling us liars. They are saying that it was never registered in Ohio, even though I have provided proof, and that they cannot release the lien. There has been no attempt made to contact my husband or myself, and when we call them they are rude as can be. We called the title bureau and they provided us with the active title number and advised us that it is, indeed registered in Ohio and that they mailed the title to the Cuyahoga Falls address as soon as it was transferred. CNAC and JD Byrider do not have my title. They have lost it once again.