J & J Handyman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am in the process of preparing a response, but was wondering; is there a way to attach pictures and videos?
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Being complete and being done to the customer satisfaction are completely different.  When you just smear plaster over something and say it's not there no more is completely ridiculous.  I am not satisfied with there repairs but they are.  I still would like a correct repair not a cover up.
[Provide details of why you are not satisfied with this resolution.]
Regards,

April 17, 2015
 
Via Online: http://odrcomplaint.Revdex.com.org
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
 
Revdex.com Case...

No.:        [redacted]
Consumer:                F[redacted]
 
Dear Sir or Madam:
 
            Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the Complaint filed by Ms. M[redacted] on April 7, 2015. 
 
Perry Homes’ is currently investigating the issues outlined in her Complaint.  While Perry Homes disagrees with several of the statements and allegations, Perry Homes will contact Ms. M[redacted] if in fact a refund is owed.
 
We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact me at 713-948-7719.
                                        ...⇄
                                        ...⇄
Sincerely,
 
                                        ...⇄ PERRY HOMES

July 21, 2016   Via Online: http://odrcomplaint.Revdex.com.org Dispute Resolution Department Revdex.com 1333 West Loop South, Suite 1200 Houston, [redacted] 77027   Revdex.com Case No.:         [redacted] Consumer:                [redacted]   Dear Sir or Madam:               Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the Complaint filed by the Consumer on June 22, 2016.    Perry Homes is currently investigating the issues outlined in the Complaint.  While Perry Homes disagrees with several of the statements and allegations, Perry Homes will confirm applicable building codes are followed and remains willing to make reasonable accommodations to benefit the Homeowner even if the applicable building codes are followed.   We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact us.                                         ...⇄                                         ...⇄ Sincerely,                                           ...⇄ PERRY HOMES Tell us why here...

May 22, 2015
 
Via Online: http://odrcomplaint.Revdex.com.org
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
 
Revdex.com Case No.:        ...

[redacted]
Consumer:                [redacted]
 
Dear Sir or Madam:
 
            Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the Complaint filed by Mr. [redacted] on May 11, 2015. 
 
Perry Homes’ is currently investigating the issues outlined in this Complaint and has contacted the Consumer directly.  We hope to reach a resolution in the near future.
 
We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact me at [redacted]
                                        ...⇄
                                        ...⇄
Sincerely,
 
                                        ...⇄ PERRY HOMES

April 27, 2015
 
Via Online: http://odrcomplaint.Revdex.com.org
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
 
Revdex.com Case No.:         [redacted]
Consumer:                [redacted]
 
Dear Sir or Madam:
 
            Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) reply to the recent correspondence filed by Ms. [redacted] on April 17, 2015. 
 
Perry Homes’ personnel have remained in contact with Ms. [redacted] regarding the issues outlined in this Complaint.  Repairmen were at his property as recently as April 13, 2015 to recaulk his master bathtub, but Mr. [redacted] did not allow the painter to recaulk the tub.  Perry Homes has addressed all other requests covered by the Perry Homes Express limited Warranty.  In some instances, Perry Homes exceeded its obligation under the warranty.  Perry Homes considers this matter resolved. 
 
We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact me at 713-[redacted].
                                        ...⇄
                                        ...⇄
Sincerely,
 
                                        ...⇄  PERRY HOMES

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

November 16, 2015
VIA ONLINE: HTTP://ODRCOMPLAINT.Revdex.com.ORG
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Revdex.com Case No.: [redacted]
Consumer: [redacted]
Dear Sir or Madam:
Please accept this correspondence as Perry...

Homes, LLC’s (“Perry Homes”) response to the Complaint filed by Ms. [redacted] on November 4, 2015.
Perry Homes’ is currently investigating the issues outlined in her Complaint. While Perry Homes disagrees with several of the statements and allegations, Perry Homes will contact Ms. [redacted] if in fact a refund is owed.

We trust this information is helpful to your investigation. If you have any questions, please do not hesitate to contact me at [redacted].


Sincerely,
PERRY HOMES

Perry received the complaint and is currently investigating.  Perry will contact the Consumer to schedule any repairs covered by the Perry Homes' Express Limited Warranty.

October 14, 2016     Via Online: http://odrcomplaint.Revdex.com.org Dispute Resolution Department Revdex.com 1333 West Loop South, Suite 1200 Houston, Texas 77027   [redacted]         [redacted]...

[redacted]                [redacted]   Dear Sir or Madam:               Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the Complaint filed by the Consumer on October 6, 2016.    Perry Homes is currently investigating the issues outlined in the Complaint.  While Perry Homes disagrees with several of the statements and allegations, Perry Homes will contact the Consumer if in fact the fence was not installed correctly.   We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact us.                                         ...⇄                                         ...⇄ Sincerely,                                           ...⇄ PERRY HOMES Tell us why here...

December 4, 2015
VIA ONLINE: HTTP://ODRCOMPLAINT.Revdex.com.ORG
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Revdex.com Case No.: [redacted]
Consumer: [redacted]
Dear Sir or Madam:
Please accept this correspondence as Perry...

Homes, LLC’s (“Perry Homes”) response to the Complaint filed by the Consumer on November 4, 2015.
Perry Homes’ is currently investigating the issues outlined in this case. While Perry Homes disagrees with several of the statements and allegations, Perry Homes will contact the Consumer in an effort to resolve this case.

We trust this information is helpful to your investigation. If you have any questions, please do not hesitate to contact me at 713-948-7719.


Sincerely,
PERRY HOMES

October 8, 2015
 
Via Online: http://odrcomplaint.Revdex.com.org
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
 
Revdex.com Case No.:        ...

[redacted]
Consumer:                [redacted]
 
Dear Sir or Madam:
 
            Please accept this correspondence as Perry Homes, response to the above referenced claim. 
 
Perry Homes contacted the Consumer after receipt of her complaint and was successfully able to resolve her concerns.  As a result, Perry Homes now considers this matter closed. 
 
We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact me at 713-948-7719.
                                        ...⇄
                                        ...⇄
Sincerely,
 
                                        ...⇄ PERRY HOMES

August 28, 2015
Via Online: http://odrcomplaint.Revdex.com.org
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Revdex.com Case No.:        ...

[redacted]
Consumer:                [redacted]
Dear Sir or Madam:
            Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the complaint filed by Mr. [redacted] on August 20, 2015. 
Perry Homes will contact Mr. [redacted] in the next several days to discuss his concerns with him.  We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact me at [redacted].
                                        ...⇄
                                        ...⇄
Sincerely,
                                        ...⇄ PERRY HOMES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
I would like to first address the Company's comments regarding my experience at the Perry Home Design Center and the flawed nature of their response.The Company states in their response that their granite sample "included a large slab on a kitchen island". This assertion is 100% false! I was given a piece of granite which was less than one square foot in size and the Design Center employee proceeded to assist with suggestions for selecting floor tile, backsplash, paint color, et cetera, while referencing how well she thought our selections would go well with our granite selection. It is a reasonable expectation that if my granite selection was installed on a large island, that the designer would encourage me to take a look - never happened! The color, markings, and pattern of the granite sample in no manner resemble what was installed in my house. As reference, I have attached a picture of the granite sample that was provided to me at the Design Center, as well as several pictures of the granite installed in my home. When comparing these photos, there is undeniable evidence that the granite sample that was selected at the Design Center shows no red, pink, or yellow colors. The sample included shades of grey, white, and black only. In terms of markings and pattern, the pictures clearly support that the Company's claim within their recent response is not true. While I understand the nature of natural stone, Perry Homes should not have the option to have their contractor install a granite that comes nowhere close to resembling the sample they provide to home buyers. There are ample steps Perry Homes could take to ensure this dose not happen. Further, when I had a face-to-face to discussion with David S[redacted], Perry Homes Manager of Builders, he stated that this is not the first time he has had to deal with this issue. He went on to tell me that he, on multiple occasions, had communicated to his superiors that the current process for buyers to select granite at the Design Center and for the buyer to receive a product that remotely resembles their selection was a constant issue for the construction group. Apparently, I am just another victim of a system that fails the consumer. After paying for standard granite through the base price of the home, they charged me an additional $3k+ for the Level upgrade. I made the decision to upgrade based on my assumption that the builder would make an effort to install granite that somewhat resembled my selection. I never expected an exact match.Secondly, the Company's response to my comment's regarding their employees, discounts a consumer's ability to document correspondence. I have emails from Becca P[redacted], my salesperson, stating exactly what I claimed in my original complaint (excerpt shown below). I am not sure how one could characterize her comments in any other fashion, other than what is clear stated below. Based the assertion of Perry Homes' own construction office that my salesperson has a laundry list of complaints, the corporate office should not be surprised by my experience with their salesperson. In December 2014, it was clear that Perry Homes sales knew they had me on the hook for the remainder of the process and make it clear to the construction office in the email below, thus creating an environment where there was no incentive to correct the granite issue that transpired in January 2015.All in all, the focus of the matter is the granite. I am over the poor professionalism of my salesperson. There isn't anything Perry Homes or myself can do to rectify that experience. However, Perry Homes does have the ability to correct the result of flawed granite selection process which has been recognized by construction management and went unchanged prior to my Design Center selections. My claims are factual and not subjective. The Company has the means and ability to correct this issue and I trust that the right steps will be taken.Regards,[redacted]
On Dec 5, 2014, at 5:PM, Becca P[redacted] <[redacted]
wrote:Never got a response on
this? He is very determined to have it his way, if he locks in , he
will hold us 100% accountable If it doesn't closeHe will be out quite a bit
of moneyBeccaBecca P[redacted]Sales
Professional PERRY HOMESPRESERVE AT
[redacted]Phone: [redacted]Cell: [redacted]Fax: [redacted]Email: [redacted]
>>>>
>>>>>>>
>>>>
>>>>>>> [redacted]>>>>>>> -----Original Message-----
From: [redacted] Sent: Tuesday, December 02,
8:PMTo: Joshua M[redacted]Cc: Becca P[redacted]Subject: Re: [redacted] Perry
Home - [redacted]Josh,Considering the mortgage
rates available currently, I plan on locking in a day rate this weekWe
need to aim for a close date no later than 1/30/Based on our conversation,
this goal seems achievableAccomplishing this will not only provide me with a
good rate, it will enable me to avoid paying another $in storage expenses
that I would incur on 2/1/15.[redacted]

November 17, 2017       *** *** ***
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* Revdex.com Case No.:        ...

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* Dear Sir or Madam:               Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) reply to the recent correspondence received by Perry on November 7, 2017.    Perry Homes is currently investigating the issues outlined in the Complaint and will contact the Consumer if a refund is owed.  We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact us.                                          ...⇄ Sincerely,                                           ...⇄ PERRY HOMES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have given enough time to Perry Homes to resolve this issue. They sold my contracted house to someone without my permission or knowledge and holding my money. I did not asked any single dollar extra other than I paid. As long as they are holding my money the complaint will not resolve.
Regards,[redacted]
[redacted]
[redacted]

December 30, 2016     Via Online: http://odrcomplaint.Revdex.com.org Dispute Resolution Department Revdex.com 1333 West Loop South, Suite 1200 Houston, Texas 77027   Revdex.com Case No.:         [redacted] Consumer:                [redacted] and [redacted]   Dear Sir or Madam:               Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the Complaint filed by the Consumers on September 26, 2016.    Perry Homes disagrees with many of the statements and allegations.  Notwithstanding these allegations and without addressing each individually, all of which are denied, Perry Homes previously addressed the Consumers’ request for an earnest money refund with the Consumers and their belief they signed a contingency contract.  The Consumers have provided no additional information for Perry to consider.   We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact us.                                         ...⇄                                         ...⇄ Sincerely,                                           ...⇄ PERRY HOMES Tell us why here...

December 18, 2015
VIA ONLINE: HTTP://ODRCOMPLAINT.Revdex.com.ORG
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Revdex.com Case No.: [redacted]
Consumer: [redacted]
Dear Sir or Madam:
Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the complaint filed by the Consumer on November 3, 2015.
Perry Homes has been in contact with the Consumer and hopes to arrive at a resolution in the near future. We trust this information is helpful to your investigation. If you have any questions, please do not hesitate to contact me at [redacted]


Sincerely,
PERRY HOMES

November 12, 2015
VIA ONLINE: HTTP://ODRCOMPLAINT.Revdex.com.ORG
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Revdex.com Case No.: [redacted]
Consumer: [redacted]
Dear Sir or Madam:
Please accept this correspondence as Perry Homes,...

LLC’s (“Perry Homes”) response to the Complaint filed by Mr. [redacted] on November 2, 2015.
Perry Homes is currently investigating the issues outlined in his Complaint. While Perry Homes disagrees with several of the statements and allegations, Perry Homes will contact Mr. [redacted] if in fact a refund is owed.

We trust this information is helpful to your investigation. If you have any questions, please do not hesitate to contact me at [redacted].


Sincerely,
PERRY HOMES

June 5, 2015
 
Via Online: http://odrcomplaint.Revdex.com.org
Dispute Resolution Department
Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
 
Revdex.com Case No.:         [redacted]
Consumer:                [redacted]
 
Dear Sir or Madam:
 
            Please accept this correspondence as Perry Homes, LLC’s (“Perry Homes”) response to the recent reply filed by the Consumer on May 26, 2015. 
 
Based on a conversation with the Consumer earlier today, it appears the parties have reached an agreement to resolve this matter.  Perry appreciates the Revdex.com’s assistance in this matter and is direct contact with the Consumer.    
 
We trust this information is helpful to your investigation.  If you have any questions, please do not hesitate to contact me at [redacted]
                                        ...⇄
                                                                ...⇄
Sincerely,
 
                                        ...⇄ PERRY HOMES