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Jabba Communications Inc.

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Reviews Business Services Jabba Communications Inc.

Jabba Communications Inc. Reviews (51)

Telegraph was better
Slow, needs to be reset daily, can only work one device, have open ticket now for 5 days because its no workee.

Bottom of the barrel!
If you have no other choice and must use this company purchase the cheapest plan possible. We started a 30-gig plan, later dropped to 10, and rarely get to 5. Much of the time less than 1 mb/s! Their line is always busy by design. They don't return calls. Make sure you remove your credit card info when you cancel service or they will continue to charge you. When you complain they will say they will credit your account but they won't give you a refund. No help to you if you are discontinuing service. Total rip off. You can tell by the companies replies to previous comments that the responder has an attitude problem. Employees have been caught posting 5-star reviews on yelp in violation of yelp rules. When you reply to their recorded phone prompts you can push 1 for technical support and 2 for billing questions. Even if you push 2 any contacts will come from tech support. When you tell them you need to talk to someone in billing, they will tell you that you can't talk to them. They don't correspond with customers. The tech won't forward calls. They are the intermediary. They make decisions but don't let you know. They have a work order system on their web site but when no one responded and I finally did talk to someone they said don't use the order system because no one checks it. So why do they maintain it but to delay replying to service complaints. Twice our service was down for more than a week in the past few months and no reduction in charges offered. When we finally got a tech to our house to try solve the low-speed problem, he wrote the following on the work order: “tried changing APs it was worse. Jay (presumably the head tech) looked at it said it is y’all gotta play with it to figure out!” That was the solution! “Play with it to figure out!” So, if you want poor service, low to no speed, lousy customer service, and an attitude, this is your company. Look at all the one-star reviews and then decide. People will tell you dial up is to slow. It isn't slower than 1 mb/s!
Bottom of the barrel!

Necessary evil
Unreliable at best. My history review of speedtest.net, looks like sharks teeth. Most unstable service in the area. I keep them only because Centurylink although being stable, only provided 2 mbps at best. There are occasions of enough speed that it's workable. Calling is a joke. It's either an "antenna issue", router suspected faulty or needs rebooted. Sitting and waiting is the best way to get service back. They will eventually work it out.

+1

Very poor service and worse customer service
We have had their internet for a few months. It has never worked properly even after numerous techs have “serviced” it. Here’s the list of excuses..the last tech did something wrong, our towers need worked on, broadband isn’t sufficient and we are trying to get a 3rd party to boost it. And as bad as the internet is, customer service is worse. Days, even weeks to return a call or email and then are on the defense immediately, even telling me in my numerous attempts to get answers that I’m the reason they have bad reviews because I’m taking too much of their time. No the reason you have bad reviews is you have sorry internet and worse customer service.

+1

SCAM!!! NO CUSTOMER SUPPORT NO SERVICES FOR MONEY COLLECTED
For the record rating is ZERO stars but it won't allow less than one

This is by far the worst company I have ever done business with. You would have better luck ordering internet services from China. When you offer a daily pass you can't make the account inactive and tell the customer to call you after accepting money for 14 more days. Even better ANSWER YOUR FREAKING PHONE.

This company is a ripoff. They offer a service they CAN NOT deliver.
Zero coverage.. crap speeds when you do manage to connect. ZERO CUSTOMER SUPPORT.. they have found they can take money and use covid as an excuse to not provide what they offer.. or answer their phones for that matter. They do NOT respond to emails.. what reputable company has a answering machine calls back from a BLOCKED number and leaves a message saying I just saw that I missed a call from you... no reference to the 15 min VM you left.

I am filing with the BBB. I will do anything I can to SHUT this company down.

+4

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have been a Jabba customer for about a year and a half and I cannot sing loudly enough the praises for Jabba and their service!!! I have had very few issues with them and most were at a point were they were upgrading or repaired equipment Always resolved quickly and politely I had [redacted] and even tried [redacted] prior [redacted] was ridiculously expensive and I couldn't even stream a movie [redacted] was so horrible, the service was off more than on, and that it is not an exaggeration ( I reported them more than times in a month period to AZ Corp Commission.) JABBA on the other hand is reliable and I watch [redacted] , [redacted] , etcwithout buffering!

Jabba is a major ripoffWe pulled into an RV park and their WiFi worked the first day--long enough to sign up with them for monthThe service quickly deterioratedI could see four of their WiFi radios on my computer, but couldn't connect to any of themIt wasn't just slow -- I couldn't connect Called customer serviceThe tech eventually said he'd have to "send it to higher support"They finally called back after almost a weekWe'd been there for almost two weeks with no internetWhen the higher level tech found out we were only there for another two weeks, he said it wasn't worth fixing Called again and asked for a refundThe agent said he couldn't issue a refund, he could only cancel our serviceHe would have to send my request to billing and they would call me back in to hoursThey never called The agent did tell me that the higher level tech had noted that we needed an outside antenna which would cost a $service feeAt least tech was honest when he said it wasn’t worth fixing Don’t trust JabbaIt’ll work until paid for then it quits

+1

On December 2, a credit of $was given and Ms [redacted] 's Antenna was repositionedWe consider this case closed as the issue has been resolvedThank you, Jabba Communications

Dear Mr***, We will refund month of Jabba service back to your credit card on fileWe will not refund your Netflix accountAfter reviewing with our phone support staff, we can confirm that all of our techs know to explain to customers that we do not guarantee Netflix or any streaming service as it will not work as there is not enough bandwidth to do soThe network is only able to have you check your email and browse the internetPlease let us know if you would like to continue your Jabba service.Thank you,Jabba Communications

Actually I did not get a response from [redacted] UNTIL I submitted the complaint I tried daily to get this resolved for over a month before I resorted to making the complaint I emailed, called, and basically begged for them to do something about this issue which is still unresolved I am supposed to be getting mbs and as you can see by the attached screenshot I am only getting just over now So saying that it was resolved prior to the complaint is untrue and continues to remain an issue They are however slowly working on it I just want the service that I am offered and paying for.Thank you

We have issued a full months credit to Mr [redacted] accountWe have also forwarded the issue to our head technician to resolve ASAP Thank you, Jabba

On Thursday February [redacted] Communication performed a system upgradeOur network was offline for a few hours as the upgrade was taking placeMs [redacted] 's phone calls were returned, her payment was returned and she was back online as soon as the upgrade was completed

Can not deliver that which is being paid for: pay for 8 get 1 sometimes. Trees block the direct line signal between the towers non the mgr building and the residents antennas.
Place a relay tower near the storage area of the Meadows Park and catch all the homes on the back half to the park site.
I would resign with you kif you do so. I was with you for two years and had to leave you because you coun not give me 25% of what I was paying for. Ercet a tower and I will be right back with you.
Don Minchella
Meadows Park
Lot #374, 422, etc.

Jabba Communications
E Pinnacle Peak Rd
Scottsdale, AZ
7/30/
On June of this year a sales representative from Jabba came to our mobile home park to "answer any questions and share exciting news" about their all new Network (sic) That representative stated she has worked at Jabba for ten years, but she didn't happen to have any business cards with her However, she did promise their service "has no contracts, no cancellation fees or data limits" Oh, and she conveniently forgot one: "No service", either
A few days ago Jabba Communications flyers went out to all the residents detailing their pricing structure, including tiers for various levels of data caps - a direct conflict with the "no data limits" promised in June
I was skeptical about their service being only month-to-month; I even asked this sales rep if that was a sign of problems they anticipate She replied the month-to-month was a courtesy to residents who are only here part time A colleague asked if there could be a trial period of their service for the office personnel, but the rep was evasive in her reply, saying only that she'll "have to get back to us" on that (which, of course, never happened)
Judging from the complaints Jabba has received just this year (see Jabba reviews elsewhere on Yelp!) it's easy to understand why they don't insist on the lengthy contract most typically questionable Internet Service Providers demand: the service goes out almost instantly, and nobody is around to answer complaints or restore or repair anything
Prices are anything but competitive, ranging from $30/month for the measly mbps cap, up to $50/month for only mbps cap And those caps are all "up to", which means even those speeds aren't guaranteed And then there's the $antenna you have to purchase to make all this even work in the first place And if you give up in disgust, as most customers have done, you not only don't get any of your money back, you've now got a worthless piece of junk $antenna you can admire
With a goofball name like "Jabba" you've got to wonder what they are really after
PS: Watch out for "shill" (phony) reviews where glowing praise flows like a river and the competition's identification is redacted
Highly NOT recommended

+1

This issue has already been resolved between Ms*** and ***, prior to receiving the complaint from the Revdex.com
Thank you,
Jabba Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Jabba is a major ripoff. We pulled into an RV park and their WiFi worked the first day--long enough to sign up with them for month. The service quickly deteriorated. I could see four of their WiFi radios on my computer, but couldn't connect to any of them. It wasn't just slow -- I couldn't connect.

Called customer service. The tech eventually said he'd have to "send it to higher support". They finally called back after almost a week. We'd been there for almost two weeks with no internet. When the higher level tech found out we were only there for another two weeks, he said it wasn't worth fixing.

Called again and asked for a refund. The agent said he couldn't issue a refund, he could only cancel our service. He would have to send my request to billing and they would call me back in 24 to 48 hours. They never called.

The agent did tell me that the higher level tech had noted that we needed an outside antenna which would cost a $75 service fee. At least tech was honest when he said it wasn’t worth fixing.

Don’t trust Jabba. It’ll work until paid for then it quits.

+3

I have been waiting 22 days fior someone to come and hook me up to the Internet. I received an e mail telling me to be available and then the tech does not show up. Repeated calls get me no where. Yet they charged my credit card on the first day.

+1

I have been a Jabba customer for about a year and a half and I cannot sing loudly enough the praises for Jabba and their service!!! I have had very few issues with them and most were at a point were they were upgrading or repaired equipment. Always resolved quickly and politely. I had [redacted] and even tried [redacted] prior. [redacted] was ridiculously expensive and I couldn't even stream a movie. [redacted] was so horrible, the service was off more than on, and that it is not an exaggeration ( I reported them more than 40 times in a 2 month period to AZ Corp Commission.) JABBA on the other hand is reliable and I watch [redacted], [redacted], etc. without buffering!

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Address: 8912 E. Pinnacle Peak Road F9-445, Scottsdale, Arizona, United States, 85255

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