Jabba Communications Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

It is not about the money; it is about Jabba delivering internet service without interruption.  Can you report to the Revdex.com that any statement I have made is untrue and that Jabba has and is supplying dependable service that your customers here can and have always been able to “access our email accounts and surf the web” on a daily basis?  Jabba has a real problem here at Riverside RV and the problem needs to be fixed.  Even Jay has told me that a problem exists with your WIFI provider and that you were still in negotiations. Fix our problems and I will report you’re the best Internet company in Arizona.  By the way, where did I get this information about Jabba? “Providing Internet service at your resort is no longer an added benefit, it is now a requirement. Users no longer just wanting to check emails they needed to stream videos, use video chat and VOiP. Most importantly they want the ability to use these applications without hassle and are demanding easy, affordable and dependable service.  Our networks are designed for ALL users to seamlessly stream movies, video chat and use VoIP.”
I will accept last month’s payment and I will continue the service because I have no other choices. Fact. today is the April 7th and we have lost your internet signal five times in four days and these were reported.  

Regards,

I have been a Jabba customer for about a year and a half and I cannot sing loudly enough the praises for Jabba and their service!!! I have had very few issues with them and most were at a point were they were upgrading or repaired equipment. Always resolved quickly and politely. I had [redacted] and even tried [redacted] prior. [redacted] was ridiculously expensive and I couldn't even stream a movie. [redacted] was so horrible, the service was off more than on, and that it is not an exaggeration ( I reported them more than 40 times in a 2 month period to AZ Corp Commission.) JABBA on the other hand is reliable and I watch [redacted], etc. without buffering!

We have issued an $8.00 refund back Ms. [redacted] credit card for the 4 days of no service.

I will not be using this internet service ever again, I want a refund of those four days, I live in a retirement community not a resort.  I want a full refund...

not a credit for future use.

We have issued a full months credit to Mr. [redacted] account. We have also forwarded the issue to our head technician to resolve ASAP.
 
Thank you,
Jabba

Customers account was closed as of February 29, 2016. Customer will have a credit on account for 4 days when returning to resort.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Actually I did not get a response from [redacted] UNTIL I submitted the complaint.  I tried daily to get this resolved...

for over a month before I resorted to making the complaint.  I emailed, called, and basically begged for them to do something about this issue which is still unresolved.  I am supposed to be getting 24 mbs and as you can see by the attached screenshot I am only getting just over 6 now.  So saying that it was resolved prior to the complaint is untrue and continues to remain an issue.  They are however slowly working on it.  I just want the service that I am offered and paying for.Thank you

I have been waiting 22 days fior someone to come and hook me up to the Internet. I received an e mail telling me to be available and then the tech does not show up. Repeated calls get me no where. Yet they charged my credit card on the first day.

A full refund has been issued. Confirmation * [redacted]
 
Thank You,
Jabba Communciations