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Jacob Industries, Inc.

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Reviews Jacob Industries, Inc.

Jacob Industries, Inc. Reviews (49)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I am rejecting the response because they are going by different namesJacob industries, Bolt-a-frame, Jacon Industries, Universal Steel buildingsThe contract is way too protective of the company and not the consumerThe consumer has all the reasonabilityThey have no responsibility on what they send as a building, defects, missing parts, design flaws. They did contact me today twice by phone to ask me if I wanted the building and that he could ship it to usI huon them the first time and the second I did not answer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ok on price but I never received any printsOnly the prints that where wrong and that was by emailAlso just got a call by delivery driver that the truck is one hour out and I do not have the fork lift to unload itI will try to get it unloaded .9-4-15@4:00pm
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately we were not informed until three months after the estimated completion date that we could not get a refund. If we had of known that they were such a "shady" company we would never have dealt with them in the first place. Hopefully anyone else who deals with them will be more cautious. Since they don't seem to even attempt to complete their obligations in a timely manner. In the future we will e more careful who we deal with. Because of their delay in building we have equipment that has been damaged by the elements because it has been outside. Their response was to tell me to "tarp it" that only works so well in the humidity here and we had already done that. So because of their incompetence we have equipment we have to have fixed.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

*** *** requested on August 13th for a quicker delivery date andwe moved her delivery from October to Monday, August 31st Sheis now refusing delivery of the buildingIn her request she asked for us to “deliverthe goods” and we had her building ready to deliver in days
There isnothing more we can do if she continues to refuse delivery

We are sending out one of our construction managers, Darin, to check the inventory of the building and survey his materialsMr*** and Darin have been in contact and are setting up a meeting time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The building Jacob Industries sold us was, supposedly, one that had been previously purchased and the order cancelledIf this was true, the drawings would have been ready to send immediately. The drawings were over a month late and during this time, Jacob Industries refused to return our telephone calls and email messages so we had no idea what was happening or if we would ever get the drawings and the building. We were forced to buy a building from another company so we could have it completed on scheduleThis is not the only time that Jacob Industries has used this tacticThere are negative reviews online which relate the same modus operandi for this company.
Regards,
*** ***

Dear *** ***, You cancelled the order on November 17th, and the appropriate paperwork was
filled, I apologize that no one informed you, The drawings were delayed because they had to be re-engineered for your local county codesIt states on your signed contract that "Upon Seller's acceptance for this 'Purchase Order, the Buyer shall not be entitled to a refund of the whole or any part of the payments made to the Seller." We have taken your situation into consideration and have decided to refund you in the amount of $700.00, You still have the opportunity to use the remainder of your initial deposit toward a building if you decide to return your business to us in the future
Sincerely,
*** ***

Bolt-A-Frame is a trade name and Jacob Industries is thecompany name. As per our contract, thereare many clauses there to protect the customer. They have days, from the time of delivery, to report any shortagesAnydamages caused by shipping must be marked on the bill of lading to be replaced.There is also a year warrantee against defects in materials and workmanshipAyear limited warrantee on the paint, year rust through perforation limitedwarrantee on the roof panels, and a lifetime limited warrantee on the stainlesssteel cap fasteners.The manager, ***, reached out to him to try and schedule hisbuilding for the week of June 15th and instead of discussing thematter he hung up the phone immediately*** *** has also returned hisdrawingsAs per his signed contract (attached) he is not entitled to a refund.Attached is the cancellation letter which he will also be receiving via UPS

*** ***,We apologize for the delay in getting your building deliveredYour building was originally scheduled to be delivered to another area and the drawings had to be redone to meet your counties wind, snow, and seismic loadsUnfortunately, the program we used to do this became
non-functioning and we had to send the drawings out to be done by handIt was a situation that was completely out of our controlHowever, the contract has not been voidedIt clearly states in your contract that all delivery dates are estimated dates onlyIt states this first on the top right reading "Estimated Delivery Date: April 2015" and again below in the second paragraph of the terms and conditions "All delivery dates ace estimates only and are subject to change by Seller without notice."Your drawings were sent out to you on May 14th, and you had them in hand by May 18th, which means your building will be scheduled for delivery shortlyUltimately, we want to deliver your building, if you decide to proceed with the cancellation, understand that your deposit is non-refundable as stated in the bottom of paragraph one of your terms and conditions "Buyer shall not be entitled to a refund of the whole or any part off the payments made to the Seller."

We have already supplied your printsAdjusting the price is not a problem, the total owed on delivery is now $3,We can arrange for delivery anytime

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When dealing with people a sales person, you take the word you are being told, if they tell you and guarantee things to you you give them credit and take it that they are honest in dealings, I sent a quote request to [redacted], when called they did not say they were someone else, they deceived me from day one, later when I saw the Jacob industries I asked and never really got a straight answer.    As far as the fine details of the contract, I point out that they deceive people intentionally as their contract reads that no verbal agreement is honored!  Sales ( Ms. [redacted] ) whom I spoke with repeatedly assured me I would have my building in May. Further more I asked numerous questions about delivery the truck advised I am in the country and had concerns about delivery. Was told the trucks go anywhere and can deliver no problem. The contract as you read through with magnification as me reading glasses can not see the small print you get. If for any reason the truck can't deliver you get charged, the whole contract is farce that the are not responsible for anything. Plus the fact the whole sales is a farce because you contact one company and they do not identify themselves as another name. The fact that any agreement or terms you make with sales is non binding according to their own contract. Because it is not in writing! You are given a contract with more loop holes and shagging of responsibility than promises and agreed terms you made with sales.      Again they had not even lifted a finger to draw out anything or start anything with my building and wonder if anyone else stood up against them for their practice. A fine example of what this country I served has come too.     
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After reviewing Jacobs ind. response I still have no prints to let them know what I'm short also the price is to be adjusted per my text conversation with victor about the 500$ I had to pay to have truck unloaded first time.
Regards,
[redacted].

[redacted]Mr....

[redacted] was not entitled to a refund because we offer a SO day policy to replace any damaged,incorrect, or missing pieces. He reported the shortages and incorrect colored pieces in less than 30 days,so we were happy to replace the pieces at no cost.Re received his building on July 13th and reported the shortages shortly after. He stated that some of theparts were damaged and we requested photos of the damaged parts for clarification. On July gQth hecontacted the 38B. What Mr. [redacted] does not understand is that ft takes time to not only investigatethe shortages, but to manufacture and ship the new parts as well.We have a list of materials we are replacing and need him to sign off on;1) lDxlO Doorjamb2) Screws and trim that were originally the wrong color3) Pop rivets4) 1 Ec-2 that was damaged5) SCL-1. and SCL-26) Gutter and downsThank you,Adrian P[redacted]

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did meet with bill about the missing items. I'm ok with everything but don't want this complaint to close until  I  receive the missing items. Also I still do not have a print for this building . 
Regards,[redacted]

[redacted] requested on August 13th 2015 for a quicker delivery date andwe moved her delivery from October to Monday, August 31st 2015. Sheis now refusing delivery of the building. In her request she asked for us to “deliverthe goods” and we had her building ready to deliver in 18 days. There...

isnothing more we can do if she continues to refuse delivery.

We apologize for the delay in getting the drawings out. The contract points out that "All delivery dates are estimates only and are subject to change" so although a delay is unfortunate, they were aware a delay was possible. If they wanted to move forward we would have be happy to deliver the building as requested but [redacted] [redacted] have filed a credit card dispute for the $2,500 deposit, we are unable to process the building or refund any of the deposit. If they still wish to cancel the contract is very clear that the deposits are non-refundable.

Unless [redacted] takes delivery of the building, there is nothing more we can do. In her original dispute she asked us to either issue her a refund or deliver the building. It states on her contract that "the Buyer shall not be entitled to a refund of the whole or any part of the payments made to the Seller" so we are not required to issue her a refund. Her building was ready for delivery 18 days later and she is refusing delivery. It states on her contract that all delivery dates are estimates only and when she requested a quicker delivery, we were able to accommodate her.

The drawings could not be ready immediately because the original building was designated for another location. We have to make sure the building would comply with the new county wind, snow, and seismic loads. There is a credit card dispute at this point. If the credit card dispute is in their favor, the matter will be closed and the credit card company will return the deposit. If the credit card dispute finds in our favor, we revert to the contract where it states that deposits are non-refundable. There is nothing further to discuss until the credit card dispute is resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted]. Jacob Industries' response is not acceptable, but it has become obvious that the company will not acknowledge its wrong-doing. The company refused to return our calls and messages. The company did not keep its promise that we would receive the drawings within two weeks.The company continued to be non-responsive until we took action through the Revdex.com.  The current response by Jacob Engineering is the first mention of haven to reengineer the building. No site plans nor other information about the area where the building was to be placed were requested, so this appears to be another tactic they have constructed in an attempt to validate keeping our $2,500 deposit.Although we appreciate the effort put forth by the Revdex.com, we feel that continuing to write messages through the Revdex.com will only result in more excuses from Jacob Engineering. 
Regards,
[redacted]

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Description: BUILDINGS-METAL

Address: 400 Island Avenue, McKees Rocks, Pennsylvania, United States, 15136

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