Jacob Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reviewing Jacobs ind. response I still have no prints to let them know what I'm short also the price is to be adjusted per my text conversation with victor about the 500$ I had to pay to have truck unloaded first time.
Regards,
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ok on price but I never received any prints. Only the prints that where wrong and that was by email. Also just got a call by delivery driver that the truck is one hour out and I do not have the fork lift to unload it. I will try to get it unloaded .9-4-15@4:00pm
Regards,
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did meet with bill about the missing items. I'm ok with everything but don't want this complaint to close until  I  receive the missing items. Also I still do not have a print for this building . 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Because of equipment we have had to leave outside we had to have a building built sooner than they could deliver so went with a local supplier and builder.  We have almost gotten it completed and even though we had to pay more for it we have lost all faith, trust, and confidence in this supplier.  The plans that they submitted for this building are not valid for this area as they are out of date and not up to code.  We are at a point where we can not depend on or trust them to deliver.  August 31 is five months after the original COMPLETION date.  That being said after receiving threatening phone calls from Mr. V. G[redacted] (spelling) I do not feel comfortable dealing with them as the phone call was very stressful to me and caused me to be physically ill and due to a heart condition I feel that it would be to stressful to deal with them any further.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is unacceptable that Jacob Industries keeps our $2,500 deposit. If they had fulfilled their part of the contract, we would not be asking for a refund. Jacob Industries did not fulfill its promise to have the engineering drawings to us in a timely manner. [redacted] promised that we would have the drawings in hand by Friday, March 13, 2015 so we could begin the permitting process and have preparations made at the site. Because the drawings were not sent and the fact that Jacob Industries refused to return our calls and email messages, we were forced to pay another company for the needed shelter. The drawings were finally received April 10, a month after the promised date and ten days after we cancelled the order with Jacob Industries. 
Jacob Industries has proven to be an unreliable company, so we will never do business with it. Therefore the company's statement that our $2,500 deposit will be "held as credit" is worthless. Jacob Industries expects to be paid $2,500 for refusing to communicate to us and not fulfilling its part of the contact in a timely manner. 
Regards,
[redacted]

The prints for this building all the things I listed that I am missing.someone to look at the print and order the parts for the doors I never got . All this in a reasonable time agreed on because I have bin getting dates for three months that were not true.Or a refund of my money

We are not at fault just because Mr. [redacted] failed to read the entirety of his signed contract. Attached are his contract which states all deposits are non refundable and all delivery dates are estimated. This was repeated in the cancellation letter we sent out in June.

On July 13th I did receive a garage from Jacob ind. that same day I left mr G[redacted] a message letting him know the prints are not with my garage. On the 14th of July he sent me prints that where wrong . They only had two garage doors and no man door. Also on the 14th I let mr G[redacted] know that the trim was red not green and all the parts that where missing ( I was told by Katie d[redacted] that I was sent the wrong garage).also on the 14th I asked for a refund on my money with no response. On the 17th I was suppose to receive a emal from mr G[redacted] on my prints but nothing. On the 18th I revived a call from mr G[redacted] that I could not get a refund and he needed a list of what I was missing. The 19th I had a list of all parts I think I was missing ( could not be sure because I still did not have correct prints)with photos of damage ( which I was never asked for). On the 21st mr G[redacted] told me he would have a time table on delivery that day. On 22nd again I asked for a time table and the correct prints. No answer on that text. On the 23rd I was told by mr G[redacted] "I will have it all in a email first thing tomorrow ". Also he said "I had to get the parts you where short made as well and we are shipping on one truck. I waited until the27th to ask about the date again with no answer. Then on the 28th a PDF file from mr G[redacted] of the same wrong prints that I received on the 14th. Also on the 28th I received a text from mr G[redacted] asking me again what parts I was short showing me that the conversations we where having weeks earlier where not followed up on. Also on the 28 I let Katie d[redacted] know my situation and she was suppressed that my missing parts where not shipped.I do understand it takes a while to investigate and manufacture the parts. But I purchased a garage back in April that was on the floor ready to go due to a customer that decided he did not want the garage anymore. It was going to be sent to me on May 1st 2015 but come to find out it was never completely made. After finding out the parts could no long be made I was told by mr G[redacted] that my new garage would be a priority and be put at the top of the list and I would have it by the 1st of July .

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When dealing with people a sales person, you take the word you are being told, if they tell you and guarantee things to you you give them credit and take it that they are honest in dealings, I sent a quote request to [redacted], when called they did not say they were someone else, they deceived me from day one, later when I saw the Jacob industries I asked and never really got a straight answer. 
   As far as the fine details of the contract, I point out that they deceive people intentionally as their contract reads that no verbal agreement is honored!  Sales ( Ms. [redacted] ) whom I spoke with repeatedly assured me I would have my building in May. Further more I asked numerous questions about delivery the truck advised I am in the country and had concerns about delivery. Was told the trucks go anywhere and can deliver no problem. The contract as you read through with magnification as me reading glasses can not see the small print you get. If for any reason the truck can't deliver you get charged, the whole contract is farce that the are not responsible for anything. Plus the fact the whole sales is a farce because you contact one company and they do not identify themselves as another name. The fact that any agreement or terms you make with sales is non binding according to their own contract. Because it is not in writing! You are given a contract with more loop holes and shagging of responsibility than promises and agreed terms you made with sales. 
 
    Again they had not even lifted a finger to draw out anything or start anything with my building and wonder if anyone else stood up against them for their practice. A fine example of what this country I served has come too.
     
Regards,
[redacted]

We appreciate receiving the additional information and documents from...

Mr. [redacted].  
Mr. [redacted] is a building designer/consultant for separate entities with product lines for different applications that share a common street address. Mr. [redacted] was not mislead by Mr. [redacted] or by any information he received from Mr. [redacted]. Mr. [redacted] knew that he was purchasing a Bolt-A-Frame building and not an Olympia Steel Buildings product.  His complaints concerning being misled, unloading of the building and his physical limitations are not the reason he gave for wanting to cancel his contract and obtain a refund. He requested to cancel the purchase because of a domestic relations dispute.
Mr. [redacted] was fully aware that he was purchasing a Bolt-A-Frame building from Jacob Industries Inc.  He was given the attached Bolt-A-Frame brochure. The brochure showed him the Bolt-A-Frame building he was buying and the framing components that he would have to assemble to erect the building. Every question he asked about the building components was answered and several product accommodations were made to him. 
The contract he signed identifies that he is purchasing a Bolt-A-Frame building from Jacob Industries Inc. and not an Olympia Steel Buildings product.  The Jacob Industries, Inc. contract provides that the buyer is responsible for erecting and installing the building. It also clearly states that the buyer is responsible for unloading the building from the delivery truck and for having the necessary equipment and labor for unloading.
                              We do understand from Mr. [redacted]’s response that he has physical limitations. When Mr. [redacted] asked Mr. [redacted] to cancel the contract he did not ask that it be cancelled because of product issues, physical limitations, difficulties with unloading or the product warranty.  He asked to cancel the contract because of domestic issues necessitating that he leave the house where the building was being shipped.
               There are the circumstances which do warrant that an accommodation be made. A cancellation and refund request unrelated to Olympia Steel Buildings, the sale or the product is not one of those.
 
Sincerely,
[redacted]

I needed to add to my rebuttal on complaint with Jacobs ind. /bolt-a-fram / [redacted] . I just got the trim to my house. I have know idea how I'm going to do inventory without a bill of material . There is hardware in with trim that I think is for the anchors for the door frame but don't know. Also there is 300 green pop rivets, I think that you are 200 short ,but not sure that was off the old bill of material. If I only have a certain time to check material  how am I going to do this. If you keep just sending me random parts I will never know what I have and don't have . Also there where no prints in trim box . So I still have no prints for THIS BUILDING . With all that being said you need to make a print for THIS building and a bill of material for THIS building so I can do a proper inventory . Thanks

Mr. [redacted] parts are ready to ship and we would like to set up delivery. He still owes us $4,253.50 and we would require a copy of the certified or cashiers check before we are able to release the parts. We can set up delivery at his convenience.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below   Again, the only thing they focus on is the no refund! That is all they point to, nothing about the no verbal agreement between the sales nor the assurance given by sales that things are as they say, the contract say more about the falseness of the sales, and the fact it is false advertisement to begin with! [redacted] is who I thought I was doing business with, until the end when this Jacob industries insist it is them.     Again who are they really? I have not contacted them because the lies I was fed and the contract was broke by there failure to deliver on their word, and they admitted they had done nothing at the delivery date to even prep my order, no drawings, nothing! They had no intentions of delivering what I was promised by sales! The he only thing they focus on is the refund! Nothing on the ethics or morales of a company that stands for anything, as far as I am concern they are nothing more than a scam! Con artist! The is a long list of things that fit this type of business! I was taken in fed lies, they kept the hope up about the building, then we'll things happen, the contract this and that, no verbal agreements, no this, no that, tough luck, no money back! All a farce!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
How was I not misled? The company (whoever they are) NEVER mentioned needing to rent a drivable forklift - that is being misled. 
A reputable company would NEVER keep a customer's money when the customer has received nothing from the company except $2200 worth of paperwork.  
I demand a refund of my money. 
Regards,
[redacted]

[redacted]...

[redacted]Mr. [redacted] was not entitled to a refund because we offer a SO day policy to replace any damaged,incorrect, or missing pieces. He reported the shortages and incorrect colored pieces in less than 30 days,so we were happy to replace the pieces at no cost.Re received his building on July 13th and reported the shortages shortly after. He stated that some of theparts were damaged and we requested photos of the damaged parts for clarification. On July gQth hecontacted the 38B. What Mr. [redacted] does not understand is that ft takes time to not only investigatethe shortages, but to manufacture and ship the new parts as well.We have a list of materials we are replacing and need him to sign off on;1) lDxlO Doorjamb2) Screws and trim that were originally the wrong color3) Pop rivets4) 1 Ec-2 that was damaged5) SCL-1. and SCL-26) Gutter and downsThank you,Adrian P[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

Our contracts spell out the building they are to receive, any components, and all of our warranties. It also spells out that there are no refunds. We made this apparent, again, in June when we sent out his cancellation letter and have not heard anything from him for months.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Unfortunately we were not informed until three months after the estimated completion date that we could not get a refund.  If we had of known that they were such a "shady" company we would never have dealt with them in the first place.  Hopefully anyone else who deals with them will be more cautious.  Since they don't seem to even attempt to complete their obligations in a timely manner.  In the future we will e more careful who we deal with.  Because of their delay in building we have equipment that has been damaged by the elements because it has been outside.  Their response was to tell me to "tarp it" that only works so well in the humidity here and we had already done that.  So because of their incompetence we have equipment we have to have fixed.  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Due to manufacturing difficulties at the factory we were back-scheduled. However, now that machines are back up we were able to fit [redacted] in for delivery sometime between September 9 2015 and October 1 2015. Attached is their signed booking letter for delivery.Thank you.

[redacted], We apologize that you were not notified sooner of the problemswe were experiencing regarding the drawings. Your drawings have been sent outand UPS shows they were delivered. If you would still like to cancel your order,you are able to do so, but...

per your signed contract the deposit is nonrefundable. If you do decide to cancel yourbuilding, your deposit is held as credit with us if you choose to return yourbusiness to us in the future.Attached is UPS information to show delivery and the signedcopy of the contract with our non-refund policy highlighted that reads “Upon Seller’sacceptance of this Purchase Order, the Buyer shall not be entitled to refund ofthe whole or any part of the payments made to the Seller.”