Jacob Industries, Inc.

Review: I ordered a steel building on May 22, 2015 from [redacted] Direct sales representative Sly S[redacted]. The discussions were about an [redacted] building and a delivery date was set for July 15, 2016. I paid the $2300 up front cost and my paperwork was sent to my confirming an estimated July 15th delivery. The paperwork was from a company called Jacob Industries at [redacted]. I contacted Sly S[redacted] about the name change and was told "Jacob Ind. makes the same building as [redacted] but, calls it Bolt-A-Frame."

On July 20, 2016 I contacted Sly S[redacted] by email and ask for an update on the delivery. He replied with a new contact; Mike O[redacted] at [redacted]. I called and left a message for Mike questioning the six week delivery I was expecting. I received a reply saying some checks were being done on my building and to expect it about September 1st. Mike also assured me someone would call me two weeks prior to delivery.

I called Mike O[redacted] on August 26, 2015 and was told the building is STILL six weeks from being delivered.Desired Settlement: Investigation of all companies involved in this scam. The [redacted] company has a good Revdex.com rating but, Jacob Industries does not. [redacted] direct misrepresents themselves as having direct access to the manufacturing of [redacted] buildings. [redacted] USA is just another shell in this game of " find the company responsible for delivering what you ordered."

Business

Response:

Due to manufacturing difficulties at the factory we were back-scheduled. However, now that machines are back up we were able to fit [redacted] in for delivery sometime between September 9 2015 and October 1 2015. Attached is their signed booking letter for delivery.Thank you.

Review: At the end of October I had a conversations with [redacted] of Olympia Buildings via email and telephone. I told him I was looking for a 20x40 steel building. He said they had one 20x38 which a customer had decided against and if I paid $2000 by Monday I could have it for $6725 instead of $10,200. The building was already made apart from the walls so I could choose the color and trim. I then sent them $2000. After 1 week I emailed [redacted] and asked where my plans were so I could take them to the Town Hal to get planning permission. I was told the plans take 3 weeks which I thought was odd as the plans must have already been drawn up if the building was already built!! After estimating costs for the pad, electrics, finishing the walls inside, plumbing permits flooring and ceiling I realised that it was going to cost a lot more than the $30,000 I had available. I emailed [redacted] and told him this and asked if I would lose the deposit. He responded saying "Yes, because the engineering costs a lot more than $2000" and he needed to know if we wanted to cancel to stop the engineering work. I emailed him twice, stating that if the building was already in existence as he claimed then the engineering had already been done and Olympia were not out of pocket for anything. If the building did not in fact exist then it was all just a sales ploy to get me to commit quickly. My Father actually paid the $2000, he is in fact paying for everything out of his retirement. I would like to be able to pay him back the $2000. To this end I asked [redacted] if we could not come to a compromise and split the $2000 50/50. I have not heard anything in reply to my two emails, so I do not know if the building has even been cancelled.Desired Settlement: I would like at least 50% back ie $1000. I feel that [redacted] pressured me into acting quickly with the carrot of the 20x38 building at a reduced cost. I doubt if this building even exists; a fact born out by two other complaints to the Revdex.com about the same thing.

Business

Response:

Dear [redacted], You cancelled the order on November 17th, 2014 and the appropriate paperwork was filled, I apologize that no one informed you, The drawings were delayed because they had to be re-engineered for your local county codes. It states on your signed contract that "Upon Seller's acceptance for this 'Purchase Order, the Buyer shall not be entitled to a refund of the whole or any part of the payments made to the Seller." We have taken your situation into consideration and have decided to refund you in the amount of $700.00, You still have the opportunity to use the remainder of your initial deposit toward a building if you decide to return your business to us in the future.

Review: In May of 2014 I went on line to research steel buildings. I was contacted by [redacted] of Jacob Industries telling me they had a 25' X 50' building ordered by a previous customer who decided they wanted a larger building and if we would want this building he could give us a great deal to include shipping. When asked when we would receive the building I was told the contract would say July 2014, but that would be the extreme, they just needed to get a load together and the July delivery would give them time to do this. On May 27, 2014 I ordered the building and sent Charles my $3000.00 deposit. I gave them until the end of July 2014 and still had not received the building. Upon contacting them I was told they would have it to me by mid August 2014. With this I was able to get a contractor ready to put it up the first week of September 2014. As it got close to the end of August 2014 I still had nor received the building so I once again contacted the Jacob Industries. I was told they still did not have a delivery date for me. At that point I had to cancel my contractor and am not able to obtain another until next spring. Due to the oil boom in North Dakota it is very hard to obtain contractors especially this late in the season. I even made contact with the contractor I was given by [redacted] from Jacob Industries and he was booked through Thanksgiving. He told me they could possibly do it after that, but it would be double the charge to be put up in the winter. At this time I contacted Jacob Industries and told them I have no where to store the building for the winter, other than to put it in a field letting all the North Dakota wind and weather beat it up all winter long. At this point they told me they could get it shipped to me with a delivery date around October 20, 2014. I again told them I could not take delivery of the building because I could not get it erected before winter and had no where to store it until spring. They are keeping my $3000.00 deposit because of their screw up.Desired Settlement: I would like my deposit back.

Review: Was lied to from the start about everything. Was promised delivery by the end of May, was assured numerous times it would happen. When the end of May came I got excuses then Mr. G[redacted] called me to tell me they don't back anything their sales says unless it is in writing.

Basically they could delivery anytime they wanted and be in contract before he hung up on me when I was responding to the verbal agreement made with hie sales. When inquiring you don't speak with him you go thru the sales dept. their own contract states no verbal agreements honored ( but who reads fine print?)

They are also under a name of Jaccob industries, so who are you really dealing with.

my contract was broken by their failure to deliver or even notify me, I had to call then they called me back and then it went South fast!Desired Settlement: My deposit of $3325.00 refunded By their own admission they hadn't done anything towards my order as of our last communication. So they have no time towards my order no right to keep anything

Business

Response:

We are not at fault just because Mr. [redacted] failed to read the entirety of his signed contract. Attached are his contract which states all deposits are non refundable and all delivery dates are estimated. This was repeated in the cancellation letter we sent out in June.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When dealing with people a sales person, you take the word you are being told, if they tell you and guarantee things to you you give them credit and take it that they are honest in dealings, I sent a quote request to [redacted], when called they did not say they were someone else, they deceived me from day one, later when I saw the Jacob industries I asked and never really got a straight answer.

Review: I was contacted by Bolt-a-Frame, Universal Steel Buildings, Jacob Industries - (what ever the name they are using at this time). The man said he had a building that I might be interested in that was a couple of feet shorter than I had been looking for. He said the man that was to buy this building had backed out and lost his $2,500 dollar deposit. He said I could buy this building at a cheaper price and all I needed was a $2,500 dollar deposit to finish the building for me. [redacted] sent a contract for me to sign in an email. I got a diagram of the building in my email. The contract states that the building would be delivered sometime in April. No building yet as of todays date. They are now telling me that it will be sometime in June due to some computer issues. I have called them numerous times and told them that the contract has been voided by them due to no product and I want my money back. Now they will not answer my calls.Desired Settlement: I just want my deposit of $2,500 back.

Business

Response:

[redacted],We apologize for the delay in getting your building delivered. Your building was originally scheduled to be delivered to another area and the drawings had to be redone to meet your counties wind, snow, and seismic loads. Unfortunately, the program we used to do this became non-functioning and we had to send the drawings out to be done by hand. It was a situation that was completely out of our control. However, the contract has not been voided. It clearly states in your contract that all delivery dates are estimated dates only. It states this first on the top right reading "Estimated Delivery Date: April 2015" and again below in the second paragraph of the terms and conditions "All delivery dates ace estimates only and are subject to change by Seller without notice."Your drawings were sent out to you on May 14th, 2015 and you had them in hand by May 18th, 2015 which means your building will be scheduled for delivery shortly. Ultimately, we want to deliver your building, if you decide to proceed with the cancellation, understand that your deposit is non-refundable as stated in the bottom of paragraph one of your terms and conditions "Buyer shall not be entitled to a refund of the whole or any part off the payments made to the Seller."

Review: I told the sales person ([redacted]) that I was 100% disabled and he never mentioned that I would need a fork lift to unload the truck when it arrived. Nor was I made aware (until I received the limited warranty in the mail - three days after signing the contract - item#2 says buyer may have to weld or fabric installation on site - even though the building is advertised as being a bolt-a-frame and never mentions the customer needing to fabricate anything on site. When I told [redacted] I was 100% disabled he assured anyone could put these buildings together - which is not what their limited warranty stipulates. The company - "Bolt-A-Frame" uses the letterhead Olympia (with an A+ rating with the Revdex.com) on all of their correspondence but their contract lists the Seller as "Justin Industries, Inc." (which is not listed with the Revdex.com). [redacted] signed the documents and the businesses appear to be located at the same address.Desired Settlement: I request my $2200 down payment be refunded and the contract be cancelled immediately. I am on a fixed income and I do not have the ability to put this building together without hiring outside help (a lot more than I had been told). The building was supposedly reduced due to previous customer canceling the order; however, I was told the building would not arrive for another 6-12 weeks. Why would it take an additional 6-12 weeks if the building had already been built for a previous customer?

Business

Response:

We appreciate receiving the additional information and documents from Mr. [redacted].

Mr. [redacted] is a building designer/consultant for separate entities with product lines for different applications that share a common street address. Mr. [redacted] was not mislead by Mr. [redacted] or by any information he received from Mr. [redacted]. Mr. [redacted] knew that he was purchasing a Bolt-A-Frame building and not an Olympia Steel Buildings product. His complaints concerning being misled, unloading of the building and his physical limitations are not the reason he gave for wanting to cancel his contract and obtain a refund. He requested to cancel the purchase because of a domestic relations dispute.

Mr. [redacted] was fully aware that he was purchasing a Bolt-A-Frame building from Jacob Industries Inc. He was given the attached Bolt-A-Frame brochure. The brochure showed him the Bolt-A-Frame building he was buying and the framing components that he would have to assemble to erect the building. Every question he asked about the building components was answered and several product accommodations were made to him.

The contract he signed identifies that he is purchasing a Bolt-A-Frame building from Jacob Industries Inc. and not an Olympia Steel Buildings product. The Jacob Industries, Inc. contract provides that the buyer is responsible for erecting and installing the building. It also clearly states that the buyer is responsible for unloading the building from the delivery truck and for having the necessary equipment and labor for unloading.

We do understand from Mr. [redacted]’s response that he has physical limitations. When Mr. [redacted] asked Mr. [redacted] to cancel the contract he did not ask that it be cancelled because of product issues, physical limitations, difficulties with unloading or the product warranty. He asked to cancel the contract because of domestic issues necessitating that he leave the house where the building was being shipped.

There are the circumstances which do warrant that an accommodation be made. A cancellation and refund request unrelated to Olympia Steel Buildings, the sale or the product is not one of those.

Sincerely,

Review: Called [redacted] metal buildings ,in April 2015,about a metal roof for a building I was going to build.Salesman talked me into a building that was sold but customer decided he did not want it.Salesman told me he would give it to me for 8000 less then what it goes for and I only have a day to decide because they are going to piece it out.After a couple hours called told him I would take it. He told me 1st week of May I would revive building. First week came and went many emails back and fourth to find out building was never sitting there complete. After talking to a manager in June there were pieces missing from building package that was to be shipped to me. So manager told me he would make it right by adding two foot to length and width and having it in three weeks. I agreed but call back to see if he could add two feet on hight also and he agreed. So three weeks came and went with many text and emails.On the fifth week I got a call from shipping company that building will be there on Monday July 13th. So I unloaded the truck started doing inventory to find out I got red trim instead of green,only two garage door openings instead of three,no mad door frame,missing brackets off main support beam,one beam cut with torch and a unfinished and,red and blue screws for the brown siding I ordered.So at this point I asked for a refund of my money .I was told no I can not have a refund it was in the contract even though I did not get the building I signed the contract under. So I sent a list of all the things that were wrong and asked them to send me a print for this building ,that I still did not get,so I can let them know what else is missing.As I tried to explain to the manager with the doors being add they will be missing other pieces.still on July 29th I do not have the correct prints,I do not have the correct trim ,door openings,supports,ect.I try to text manager I do not get a text back or if I do it's I'm working on it. I tried to call owner,talked to secretary but I was not allowed to talk to owner .I tried everything I can ,and I feel I gave them plenty of time before calling the Revdex.com. I also let them know I was going to call the Revdex.com but it did not seem to phase them . Thank you for your time and help.Desired Settlement: Keep eye on company they use "a rating with the Revdex.com "on front page of there ad

Consumer

Response:

The prints for this building all the things I listed that I am missing.someone to look at the print and order the parts for the doors I never got . All this in a reasonable time agreed on because I have bin getting dates for three months that were not true.Or a refund of my money

Business

Response:

[redacted]Mr. [redacted] was not entitled to a refund because we offer a SO day policy to replace any damaged,incorrect, or missing pieces. He reported the shortages and incorrect colored pieces in less than 30 days,so we were happy to replace the pieces at no cost.Re received his building on July 13th and reported the shortages shortly after. He stated that some of theparts were damaged and we requested photos of the damaged parts for clarification. On July gQth hecontacted the 38B. What Mr. [redacted] does not understand is that ft takes time to not only investigatethe shortages, but to manufacture and ship the new parts as well.We have a list of materials we are replacing and need him to sign off on;1) lDxlO Doorjamb2) Screws and trim that were originally the wrong color3) Pop rivets4) 1 Ec-2 that was damaged5) SCL-1. and SCL-26) Gutter and downsThank you,Adrian P[redacted]

Consumer

Response:

On July 13th I did receive a garage from Jacob ind. that same day I left mr G[redacted] a message letting him know the prints are not with my garage. On the 14th of July he sent me prints that where wrong . They only had two garage doors and no man door. Also on the 14th I let mr G[redacted] know that the trim was red not green and all the parts that where missing ( I was told by Katie d[redacted] that I was sent the wrong garage).also on the 14th I asked for a refund on my money with no response. On the 17th I was suppose to receive a emal from mr G[redacted] on my prints but nothing. On the 18th I revived a call from mr G[redacted] that I could not get a refund and he needed a list of what I was missing. The 19th I had a list of all parts I think I was missing ( could not be sure because I still did not have correct prints)with photos of damage ( which I was never asked for). On the 21st mr G[redacted] told me he would have a time table on delivery that day. On 22nd again I asked for a time table and the correct prints. No answer on that text. On the 23rd I was told by mr G[redacted] "I will have it all in a email first thing tomorrow ". Also he said "I had to get the parts you where short made as well and we are shipping on one truck. I waited until the27th to ask about the date again with no answer. Then on the 28th a PDF file from mr G[redacted] of the same wrong prints that I received on the 14th. Also on the 28th I received a text from mr G[redacted] asking me again what parts I was short showing me that the conversations we where having weeks earlier where not followed up on. Also on the 28 I let Katie d[redacted] know my situation and she was suppressed that my missing parts where not shipped.I do understand it takes a while to investigate and manufacture the parts. But I purchased a garage back in April that was on the floor ready to go due to a customer that decided he did not want the garage anymore. It was going to be sent to me on May 1st 2015 but come to find out it was never completely made. After finding out the parts could no long be made I was told by mr G[redacted] that my new garage would be a priority and be put at the top of the list and I would have it by the 1st of July .

Business

Response:

Mr. [redacted] parts are ready to ship and we would like to set up delivery. He still owes us $4,253.50 and we would require a copy of the certified or cashiers check before we are able to release the parts. We can set up delivery at his convenience.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After reviewing Jacobs ind. response I still have no prints to let them know what I'm short also the price is to be adjusted per my text conversation with victor about the 500$ I had to pay to have truck unloaded first time.

Regards,

[redacted].

Business

Response:

We have already supplied your prints. Adjusting the price is not a problem, the total owed on delivery is now $3,753.50. We can arrange for delivery anytime.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ok on price but I never received any prints. Only the prints that where wrong and that was by email. Also just got a call by delivery driver that the truck is one hour out and I do not have the fork lift to unload it. I will try to get it unloaded .9-4-15@4:00pm

Regards,

[redacted].

Consumer

Response:

I needed to add to my rebuttal on complaint with Jacobs ind. /bolt-a-fram / [redacted] . I just got the trim to my house. I have know idea how I'm going to do inventory without a bill of material . There is hardware in with trim that I think is for the anchors for the door frame but don't know. Also there is 300 green pop rivets, I think that you are 200 short ,but not sure that was off the old bill of material. If I only have a certain time to check material how am I going to do this. If you keep just sending me random parts I will never know what I have and don't have . Also there where no prints in trim box . So I still have no prints for THIS BUILDING . With all that being said you need to make a print for THIS building and a bill of material for THIS building so I can do a proper inventory . Thanks

Review: After asking for information on steel buildings, I was contacted by [redacted] of Jacob Industries. I told him I was looking for a 20x20 steel building. He said they had one 20x25 which a customer had decided against and if I paid $2500 immediately I could have it for $8,900 instead of the usual price. He promised that a full set of engineered and stamped plans would be delivered to me within two weeks so I could get the necessary permits and arrange for the preparation of the site. I paid the $2,500 deposit. After 2 weeks, when the plans had not arrived, I called [redacted] and left a message. He did not call back. I continued to call him and leave messages on his machine. After five weeks of this, [redacted] called and said the computer used to design the buildings had not been working. At that time, I requested that the order be cancelled and my deposit refunded. [redacted] asked me to send him an email with my request, so he could "send it upstairs to the folks who own the company." I immediately sent an email. Since then, I have called him three times, asking him to confirm receipt of my email, always getting his answering machine. He has not returned my calls. I have not been contacted by anyone from the company.Desired Settlement: Refund of the $2,500 deposit, credited back to my credit card.

Business

Response:

[redacted], We apologize that you were not notified sooner of the problemswe were experiencing regarding the drawings. Your drawings have been sent outand UPS shows they were delivered. If you would still like to cancel your order,you are able to do so, but per your signed contract the deposit is nonrefundable. If you do decide to cancel yourbuilding, your deposit is held as credit with us if you choose to return yourbusiness to us in the future.Attached is UPS information to show delivery and the signedcopy of the contract with our non-refund policy highlighted that reads “Upon Seller’sacceptance of this Purchase Order, the Buyer shall not be entitled to refund ofthe whole or any part of the payments made to the Seller.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is unacceptable that Jacob Industries keeps our $2,500 deposit. If they had fulfilled their part of the contract, we would not be asking for a refund. Jacob Industries did not fulfill its promise to have the engineering drawings to us in a timely manner. [redacted] promised that we would have the drawings in hand by Friday, March 13, 2015 so we could begin the permitting process and have preparations made at the site. Because the drawings were not sent and the fact that Jacob Industries refused to return our calls and email messages, we were forced to pay another company for the needed shelter. The drawings were finally received April 10, a month after the promised date and ten days after we cancelled the order with Jacob Industries.

Review: On January 27, 2015 we entered into a contract with this company to purchase a metal building from them. They said that blueprints would be done in three weeks and everything should be delivered by March 31, 2015. Blueprints did not arrive until about four months later in April. After numerous attempts to get a hold of our sales person a Mr. George D. P[redacted] Jr. I finally told him via e-,ail that we would like to get a refund of our down payment it was at that time he informed me that the down payment was not refundable. This should have been disclosed upfront and not 4 months down the road especially since they are in breach of contract. To this day we have not received our product we ordered and have been told by the supplier that it will not be delivered until October of 2015 which would make it seven months after the time in which they were supposed to have it completed. Mr. P[redacted] refuses to take our calls or answer any e-mails on this matter.Desired Settlement: Since they have failed to honor their own contract then I feel that they need to 1) refund our down payment of $3,900 or 2) deliver the goods and do as their contract says it will.

Business

Response:

[redacted] requested on August 13th 2015 for a quicker delivery date andwe moved her delivery from October to Monday, August 31st 2015. Sheis now refusing delivery of the building. In her request she asked for us to “deliverthe goods” and we had her building ready to deliver in 18 days. There isnothing more we can do if she continues to refuse delivery.

Consumer

Response: