Jay at Play International

I am waiting for the co response. My 5 dolls arrive with parts out of the boxes, boxes were crushed and wings were off every flying doll. Also no instructions how to operate them. They have responded that have received my message and will communicate.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still do not have the product I ordered for my little girl, and their advertising as to speedy delivery has not been corrected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize again for the customer's inconvenience, however, as stated in the original reply, the order was shipped via USPS and the tracking number is [redacted] , no UPS as the customer has stated

I was planning to order Hideaway Pets for my nieces and got through quite a bit of processing (including entering [redacted] info) and then when I saw shipping was same cost as items, I backed out and didnt complete the order I received no order confirmation that woudl have given me early heads up on what they were doing- I thought I had successfully exited process A package showed up from Jay At Play (I ordered through Hideaway pet site) and when I opened it, I found they had shipped me the pets even though I never completed the order It was charged on credit card I ws livid and called with my complaint After trying to talk me int keeping them (which I didnt want to do as I bought other gifts and don't support crooks), but finally said full refund and ship them back with RA # But the post office said with the instructions they (Jay at Play customer service person) gave me, I had to pay shipping ($12.11)Its not the $ amount, it is the fact I NEVER completed the order and they had no business shipping to me so why should I pay to send it back I called again today to resolve and get my shipping money back and the person wqas rude and tried telling me because I opened the package, I had to pay myself I didnt know who Jay at Play was, no clue it was Hideaway Pets that I DIDNT order when I opened it (I have tons of Xmas packages streaming in) I will also be using social media to try and save someone else from this fraud of a business I admit I wsas not very nice by the end of the discussions, but their service was so bad and they made me feel like I had done something wrong

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I still haven't been told where the check went and how much it is for I first made this business aware of this problem in early January By early February, and after several calls trying to get my refund, I disputed the original charge through my bank Jay at Play told my bank in FEBRUARY that I had to wait up to weeks for a refund, but I would be receiving I shortly Therefore, my bank denied my request This refund never came.I was then told by Jay at Play through several more phone calls that I had to wait one to two billing cycles on my credit card statement for the credit to show up I explained that this was a Visa check card and credits showed up as soon as they were issued I learned that this billing cycle waiting period was their own internal policy To sum up, I had to wait 6-weeks to process my return, then an additional 1-months for it to show up on my credit card statement Despite being forced to wait all this time (what happened to their 30-day guarantee???), I still haven't received anything! Their claim that they just learned of the error is a lie I not only have been calling for my refund non-stop, but they also investigated my refund and lied to my bank when they responded to my dispute in February.once again, a company as large as Jay at Play can issue a $credit to a customer anytime This 90-day stipulation is their own internal policy which is just being used to bide more time.I sincerely hope my complaints and their responses are published on your site Consumers need to see how this company costs their customers time, money and frustration, and does so with very little regret or regard for customer service.Thank you, [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved once the money is back in my bank accountIt will not be resolved until then [redacted]

We apologize for the customer's inconvenience.Upon review, we have found an error occurred while attempting to process this customer's refund.We have sent the issue to our corporate office and this customer will receive a refund check within 7-days.Again, we apologize for the customer's inconvenience.?

We apologize for the customer's inconvenience However, we do not show any order in our system for Tummy Stuffers If the customer has received a Tummy Stuffers order and would like to return it for a refund, we will accept the return and issued a refund to the account in which the order was placed Once again, we apologize for the customer's inconvenience

To satisfy the customer complaint we have issued an additional credit for $as requested, even thought the customer was issued a courtesy credit of $even thought she received all three large animals on the order Once again, we apologize for the customer's inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We apologize again for the customer's inconvenience. We have tracked the package and found the order was refused. We have requested a refund of $82.61 and the customer should see this reflected on her account within 5-7 business days.

We apologize for the customer's inconvenience The customer has been issued a refund for the 3rd inch she received totaling $ We have also requested a reship for the missing 8inch unicorn

We apologize for the customer's inconvenience.We have issued a full refund of $which will reflect on the customer's credit card statement within 3-days.The order will arrive within 7-days, and we ask that he please write "refused" on it and drop it at the post office They will return it to us at no cost to the customer

We apologize for the customer's inconvenience, we have refunded the shipping and handling fees as requested. Customer will see refund within 7-days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To Whom It May Concern:
I received an email last week regarding the above claim, that the business had responded to my initial claim and I had not responded in return. Therefore, my claim was considered resolved and closed. However, I did respond via the system the same day that I received the business' response, and I rejected their answer. They had claimed that my refund hadn't been processed due to an error, and they were forwarding my request to corporate and sending me a check within 7-days. I have been waiting for my refund for almost four months, and I paid for my item online with a credit card. They were able to charge my card immediately when I made the order, and I didn't accept the resolution that they would make me wait even longer to send me a check. Why can't they credit my card just as quickly? Any other retailer can!
Also, April **, was the *** day and I have not received a check, nor any other reimbursement or refund from Jay at Play. Please re-open my claim and note that it has not yet been resolved
Any help you can give to get my money back would be greatly appreciated! This business received my return in early January and they acknowledge that they owe me a full refund. I just can't get it for some reason!
Thank you,
*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They also billed a shipping fee on the 3rd item that I never requested, so am requesting that be adjusted alsoThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the customer's inconvenience. Our records indicate that the order has been cancelled and no charges will be processed
We also show that the customer's offer included 15" hideaway pets at plus each and additional 5" hideaway pets at no
cost for the product, but there was an additional $per mini pet
We apologize for the customer's confusion of the offer and have taken note and passed the complaint on to the web site design group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and
find that this resolution is satisfactory to me and the matter has been resolvedHowever I will be monitoring my credit card statement to ensure the company honors their offer of refunding the full shipping and handling feeIf the agreement has not been satisfied in 7-business days I reserve the right to reopen and pursue this company for resolution.
Sincerely, *** ***

We apologize for the customer's inconvenienceHowever, our records indicate that the customer's Tummy Stuffer order did not process because the credit card used was declined
Our records indicate that the Janimals order was cancelled 3/**/and will not be processed or shipped as
the customer requested
We apologize again for the customer's inconvenience, and ask that if she have any questions regarding the Tummy Stuffers order she call ###-###-####