Jay at Play International

*** *** contacted customer service 4/**/15, before the refund check for $was issued, and she did not mention a new address. Therefore, the check was sent to the address used when she placed the order.We hope the check is forwarded to her new home, since she has stated that she has moved since then. We are sorry again that our Merchant Account Company does not permit credits after days and therefore, the customer has to wait for the check

We apologize for the customer's inconvenience, however, the order was placed 9/*/and the customer did not call until 9/*/to cancel. The order had already shipped.
As a courtesy we issued a full refund of $39.98, which the customer will see on her statement
within 3-days. The customer was asked to refuse the package when it arrives so she does not have to pay return shipping
The website only offers the discounted price of $for additional Janimals after the customer selects one of the main offers for their cart

We apologize for the delay in shipment of the customer's order. Due to overwhelming response, we quickly ran out of stock of all of the ***. We have received inventory and have shipped this order via UPS with tracking number ***
We apologize for the
customer's inconvenience

We apologize for the customer's inconvenience, however, the Hideaway received a tremendous response causing the company to run out of stock of all the animals. We will receive stock and start shipping again 3/*/
The customer has not been charged for the product, as we do not
process payment until the order ships.
We apologize again for the customer's inconvenience

We apologize for the customer's inconvenience, however the rush charge was $19.99. The total of the customer's order was 55.96. The main offer is:
Buy the Hide A-Way pet for $plus $shipping and handling, get the mini Hide-A-Way pet free, just pay shipping and
handling of $6.99, making the total of the order without the rush $35.97.
As requested, we have issued a refund for the rush charge of $
The USPS tracking *** shows the order was delivered 5/**/

I was planning to order Hideaway Pets for my nieces and got through quite a bit of processing (including entering [redacted] info) and then when I saw shipping was same cost as items, I backed out and didnt complete the order. I received no order confirmation that woudl have given me early heads up on what they were doing- I thought I had successfully exited process. A package showed up from Jay At Play (I ordered through Hideaway pet site) and when I opened it, I found they had shipped me the pets even though I never completed the order. It was charged on credit card. I ws livid and called with my complaint. After trying to talk me int keeping them (which I didnt want to do as I bought other gifts and don't support crooks), but finally said full refund and ship them back with RA #. But the post office said with the instructions they (Jay at Play customer service person) gave me, I had to pay shipping ($12.11). Its not the $ amount, it is the fact I NEVER completed the order and they had no business shipping to me so why should I pay to send it back. I called again today to resolve and get my shipping money back and the person wqas rude and tried telling me because I opened the package, I had to pay myself. I didnt know who Jay at Play was, no clue it was Hideaway Pets that I DIDNT order when I opened it (I have tons of Xmas packages streaming in).
I will also be using social media to try and save someone else from this fraud of a business.
I admit I wsas not very nice by the end of the discussions, but their service was so bad and they made me feel like I had done something wrong.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Will the full refund including shipping and handling be refunded?  When I called; they would only refund the items. My issue is that the shipping and handling = the same amount as the purchase. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We apologize for the customer's inconvenience.  However, we do not show any order in our system for Tummy Stuffers. 
If the customer has received a Tummy Stuffers order and would like to return it for a refund, we will accept the return and issued a refund to the account...

in which the order was placed.
Once again, we apologize for the customer's inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still do not have the product I ordered for my little girl, and their false advertising as to speedy delivery has not been corrected. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

We are sorry the customer was not satisfied with our website ordering process.  Our records show that the customer was issued a refund for the unwanted product.
We are forwarding these concerns to the appropriate party's with a suggestion to add a confirmation page for the...

customer to review before they submit the order.
We apologize again for the customer's inconvenience.

We apologize again for the customer's inconvenience, however, as stated in the original reply, the order was shipped via USPS and the tracking number is [redacted], no UPS as the customer has stated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for the customer's inconvenience.  The customer has been issued a refund for the 3rd 13 inch she received totaling $19.99.  We have also requested a reship for the missing 8inch unicorn.

We apologize for the customer's inconvenience.Upon review, we have found an error occurred while attempting to process this customer's refund.We have sent the issue to our corporate office and this customer will receive a refund check within 7-10 days.Again, we apologize...

for the customer's inconvenience.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I still haven't been told where the check went and how much it is for.  I first made this business aware of this problem in early January.  By early February, and after several calls trying to get my refund, I disputed the original charge through my bank.  Jay at Play told my bank in FEBRUARY that I had to wait up to 8 weeks for a refund, but I would be receiving I shortly.  Therefore, my bank denied my request.  This refund never came.I was then told by Jay at Play through several more phone calls that I had to wait one to two billing cycles on my credit card statement for the credit to show up.  I explained that this was a Visa check card and credits showed up as soon as they were issued.  I learned that this billing cycle waiting period was their own internal policy.  To sum up, I had to wait 6-8 weeks to process my return, then an additional 1-2 months for it to show up on my credit card statement.  Despite being forced to wait all this time (what happened to their 30-day guarantee???), I still haven't received anything!  Their claim that they just learned of the error is a lie.  I not only have been calling for my refund non-stop, but they also investigated my refund and lied to my bank when they responded to my dispute in February.once again, a company as large as Jay at Play can issue a $36 credit to a customer anytime.  This 90-day stipulation is their own internal policy which is just being used to bide more time.I sincerely hope my complaints and their responses are published on your site.  Consumers need to see how this company costs their customers time, money and frustration, and does so with very little regret or regard for customer service.Thank you, [redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the customer's inconvenience, however, the Unicorn was on backorder until 6/*/16.  The customer was not charged for the order until it was shipped on 6/*/16.  The tracking number is [redacted] and shows it was delivered 6/*/16.
 
Again...

we apologize for the delay and customer's inconvenience.

We apologize again for the customer's inconvenience.  We have tracked the package and found the order was refused.
We have requested a refund of $82.61 and the customer should see this reflected on her account within 5-7 business days.

We would have gladly issued a full refund including shipping and handling, however, the customer has issued a chargeback with their credit card company, therefore, a full refund was already issued.We apologize again for the inconvenience to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be
resolved once the money is back in my bank account. It will not be resolved until then.
[redacted]