Jay at Play International

We have issued a credit for the full amount of this order. Please advise the customer to write "refused" on the package and drop it off at the post office so that the product is returned to us. The credit was actually issued on 5/**/15 by customer service, and will process in 3-5 days.

We apologize for the customer inconvenience, however, we have no record of the customer contacting us to cancel the order.The order shows it was delivered 1/*/15, the customer called 1/*/15 stating he cancelled the order.  The representative informed the customer that we would be happy...

to issue a full refund.  All he had to do was write "refused" on the package and drop it at the post office.The customer refused, therefore, no refund is due.We are still willing to issue a full refund if the client returns the order.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The business claims it has shipped my order via UPS and provided a tracking number. I went to the UPS website, put in that tracking number, and it does not come up. I believe this company is fraudulent.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

To satisfy the customer complaint we have issued an additional credit for $8.99 as requested, even thought the customer was issued a courtesy credit of $19.99 even thought she received all three large animals on the order.
Once again, we apologize for the customer's inconvenience.

We apologize for the customer's inconvenience.We have issued a full refund of $43.10 which will reflect on the customer's credit card statement within 3-5 days.The order will arrive within 7-10 days, and we ask that he please write "refused" on it and drop it at the post...

office.  They will return it to us at no cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have attached the proof that there was a charge to my bank account from the company. A package did arrive and I am returning it tomorrow - 4-**-14 unopened. 
Even if I had completed the order the charge would have been for $19.99 + shipping, not $82.61 which is what I was charged.
By the company billing me $82.61 I was charged an over draft fee of $25.00. If they had billed correctly for the non completed order it would not have
caused my account to go into overdraft.
Thank you,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered my daughter on 2/**/14 from the website a stuffed animal that turns into a outfit from the website [redacted] and on their website it states at the bottom to allow four weeks for delivery. I called on 3/**/14 to check on my order status because every time I tried to check the status on their website it directed me to another website entirely that had nothing to do with this product and on top of that I had previous dealt with a sister company of theirs (which had I known that I would have never tried to their the product to begin with). Upon my phone call with them today I was informed that my order had not even been processed, which I oped to pay an extra 9.99 for priority shipping and they did not have the item I order in their warehouse and that when it did come in I could expect to wait 6 to 8 weeks to maybe get my item. This same thing was told me to about their sister company tummy stuffers when I placed that order, however with them I waited for 3 months and never received anything. Thankfully the company does not charge your credit card until they actually ship the item. The customer services members I speak with are all very rude and can never tell me when to expect my item. I have ordered so many things from the internet for my child and I have never had such problems before. I think that their website is false representation about when to expect your item and they way they handle their customer service calls are very unprofessional, I would rather wait until the item comes to one of the stores to instead of using their companies. When dealing with a child and waiting on a present order for her birthday, it can be very frustrating when she expects this item and I never receive anything. The website they have for their product has such false advertisement and is very misleading to both the parent and the child.Desired Settlement: They should explain on their website that at the time of order that the credit card will not be charged until the order is actually shipped and were it states to expect four weeks for delivery should be rewritten to show that no delivery process will be started until the company actually has the product in their warehouse, which could be a long can never as every time I call then they can never tell me when to expect the product and they themselves have no idea when the product will be available for delivery. This company misrepresents their procedures so badly they really need to redo the website to prepare customers that they may wait for several if not 6 months before they can even expect a delivery. Their company policy on getting the product to the customer is basically a endless waiting game. In both case where I have placed an order from them and their sister company tummy suffers I never received anything from them, I had to go to the store to buy the product desired. I am sure this happens often to all their customers and believe they have loss a lot of customers from this same problem.

Business

Response:

We apologize for the customer's inconvenience. However, our records indicate that the customer's Tummy Stuffer order did not process because the credit card used was declined.

Our records indicate that the Janimals order was cancelled 3/**/14 and will not be processed or shipped as the customer requested.

We apologize again for the customer's inconvenience, and ask that if she have any questions regarding the Tummy Stuffers order she call ###-###-####.

Review: shipping and handling = higher than the actual items. When ordering online, the system does not show the total cost of your purchase because the hide fees and shipping/handing cost. cancelled order 5 minutes after noticing how much was charged to my card. They have not refunded after I explicitly told them to cancel my order. They refused to do anything until it shipped.. hence the refund does not include the unadvertised fees.Order Number Is: [redacted]Details: ItemDescriptionQuantityPriceTotalPO-[redacted] Husky Hideaway Pet - 15" 1 $19.99 $19.99 PO[redacted] White Cat Hideaway Pet - 15" 1 $19.99 $19.99 PO[redacted] Husky Mini Hideaway Pet - 5" 1 $.00 $.00 PO[redacted] White Cat Mini Hideaway Pet - 5" 1 $.00 $.00 [redacted] Processing & Handling 2 $.00 $.00 [redacted] Processing & Handling 2 $.00 $.00 [redacted] Priority Shipping 1 $.00 $.00 SubTotal $39.98 P&H $41.95 Tax $7.27 Order Total $89.20Desired Settlement: full refund of 89.20

Business

Response:

We apologize for the customer inconvenience, however, we have no record of the customer contacting us to cancel the order.The order shows it was delivered 1/*/15, the customer called 1/*/15 stating he cancelled the order. The representative informed the customer that we would be happy to issue a full refund. All he had to do was write "refused" on the package and drop it at the post office.The customer refused, therefore, no refund is due.We are still willing to issue a full refund if the client returns the order.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Will the full refund including shipping and handling be refunded? When I called; they would only refund the items. My issue is that the shipping and handling = the same amount as the purchase.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We would have gladly issued a full refund including shipping and handling, however, the customer has issued a chargeback with their credit card company, therefore, a full refund was already issued.We apologize again for the inconvenience to the customer.

Review: It's a business called HideAway Pets (per the ** Revdex.com it is owned by Jay at Play International, [redacted]), seen on Me TV. I purchased something from their website (they are an Internet business it appears). Unlike every other website where I have purchased things, HideAway Pets does not give you a list of what you have purchased, shipping fees, taxes, etc., until after you have made the purchase. I was not aware this was going to happen as I expected to see all the costs before I submitted the purchase order, otherwise I would have changed the order as it turns out I had accidentally ordered something I did not want (the online purchase process is a little deceptive). I called HideAway Pets today and they have refunded me. I complained to them both about the deceptiveness and the fact that you don't know the actual costs till after you've made the purchase. I write today to inform you of these practices, especially as I've seen other complaints about them online via a [redacted] search.Desired Settlement: The company refund me, which it claims it will. And for the company to get rid of its deceptive selling practices and most importantly, show all the costs (the bill, invoice, whatever you want to call it) to the consumer before the consumer makes the actual purchase, not after the consumer makes the purchase.

Business

Response:

We are sorry the customer was not satisfied with our website ordering process. Our records show that the customer was issued a refund for the unwanted product.

We are forwarding these concerns to the appropriate party's with a suggestion to add a confirmation page for the customer to review before they submit the order.

We apologize again for the customer's inconvenience.

Review: I placed an order for 6 tummy stuffers for my children on the Tummy Stuffers website (7/*/13). When I placed the order, their site said 6-8 weeks. I contacted the company last week (9/*/13) and I was told they didn't have the items I ordered in stock at the warehouse. I asked when the order would arrive and she said she couldn't tell me when because they didn't have any in stock and she didn't know when they would get them in stock. She couldn't help me with anything at all and when I asked why they took the money off my credit card if they didn't have the items available to ship, she didn't have a response. Product_Or_Service: 2 8", 2 13" and 2 24" tummy stuffer Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my order shipped immediately.

Business

Response:

We apologize for the customer's inconvenience. Our records indicate that the customer placed her order 7/*/13.

The customer has not been charged the $157.92 for the order as we do not charge until the order is shipped. The charge she saw initially may have been a preauthorization only, and would have shown as pending only and never processed.

We are currently out of stock of the 24" Gator and 24" Monkey. We will receive these in 10/*/13.

We apologize again for the customer's inconvenience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory under the condition that my original order ships on October *, 2013.

Sincerely,

I was planning to order Hideaway Pets for my nieces and got through quite a bit of processing (including entering [redacted] info) and then when I saw shipping was same cost as items, I backed out and didnt complete the order. I received no order confirmation that woudl have given me early heads up on what they were doing- I thought I had successfully exited process. A package showed up from Jay At Play (I ordered through Hideaway pet site) and when I opened it, I found they had shipped me the pets even though I never completed the order. It was charged on credit card. I ws livid and called with my complaint. After trying to talk me int keeping them (which I didnt want to do as I bought other gifts and don't support crooks), but finally said full refund and ship them back with RA #. But the post office said with the instructions they (Jay at Play customer service person) gave me, I had to pay shipping ($12.11). Its not the $ amount, it is the fact I NEVER completed the order and they had no business shipping to me so why should I pay to send it back. I called again today to resolve and get my shipping money back and the person wqas rude and tried telling me because I opened the package, I had to pay myself. I didnt know who Jay at Play was, no clue it was Hideaway Pets that I DIDNT order when I opened it (I have tons of Xmas packages streaming in).

I will also be using social media to try and save someone else from this fraud of a business.

I admit I wsas not very nice by the end of the discussions, but their service was so bad and they made me feel like I had done something wrong.

Review: Placed order in middle of July. Said it would take 4-8 weeks. Just called on 9/**/13 and they said it shipped on 9/* and would be here by 9/**. I called back on 9/** when it did not arrive. I asked for a tracking number so I could tell my 7 and 4 yr olds when it would get here. Was told by representative they didn't have a tracking number they could give me. I asked to speak to a supervisor and was told there were none available. Product_Or_Service: Tummy stuffer Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want a tracking number so I can find out when is going to get here. If I can't get one from them, I want my money refunded so I can buy them at a local retailer. I also want my priority shipping fee reversed because it was not sent via expedited delivery.

Review: I ordered a hideaway pet online on May [redacted] (evening), was informed by email on the [redacted] that they received it. When ordering they asked if we wanted express shipping (although it never said how much) so we said yes. It automatically placed our order, and much to our surprise the total shipping was 35.97. Well, we were going to live with that because our granddaughter was coming in on May [redacted] to visit from out of town. Obviously, express shipping doesn't really mean that. They should be more truthful and tell you before your order is complete how much shipping is and how long it will take. My husband did call customer service, upset over the fact that they couldn't do anything for us about why it hadn't arrived in reasonable time frame(unfortunately he got a little vocal). Now it has not arrived for the birthday party and she is only 3 and this is what she wanted. I guess one has to learn disappointment at a very early age! They should redesign their site to be more truthful.Desired Settlement: Only refund of express shipping. We feel we should only be responsible be the standard shipping.

Business

Response:

We apologize for the customer's inconvenience, however the rush charge was $19.99. The total of the customer's order was 55.96. The main offer is:

Buy the Hide A-Way pet for $19.99 plus $8.99 shipping and handling, get the mini Hide-A-Way pet free, just pay shipping and handling of $6.99, making the total of the order without the rush $35.97.

As requested, we have issued a refund for the rush charge of $19.99.

The USPS tracking [redacted] shows the order was delivered 5/**/14.

Review: I placed an order on November **, 2013, with a prepaid gift card (which I no longer have). I received conformation of order, and have not received any response since. Today is December *, 2013. When I called customer service I was told they have not processed my order because payment was not received. I checked my prepaid card on November **, 2013 and saw that the amount of $50.96 had been removed from my account. As this was the total quoted by the web site at check out I assumed that the amount had gone to tummystuffers.com and discarded the card. Today they are repeatedly telling me that they have not received payment and are refusing to process the order or refund my money. The "customer service" representatives and their supervisors are extremely rude, and unwilling to answer any questions. No I am out the 50.96 and still have to find a way to get these for my children for Christmas.Desired Settlement: I would like to be refunded my %50.96.

Business

Response:

We apologize for the customer's inconvenience, however, the credit card used for the purchase was declined on two separate occasions when we attempted to charge for the order.

We have not received payment for the order and therefore cannot ship it.

Review: I paid priority mail for a 13 inch tummy stuffer and they told me they have none and all of them are on back order. Meanwhile I paid priority mail and infull for the item to be delivered. They will not send out anything and say they have no products at this time. I am ripped of 38 dollars Product_Or_Service: tummy stufferDesired Settlement: DesiredSettlementID: Refund I want a refund or the biggest tummy stuffer for the price I paid for the smaller one, and I want it sent to the address I gave them. I want it done now. (the dog tummy stuffer)

Business

Response:

Dear [redacted]:

We apologize for the customer's inconvenience. The customer's order was cancelled 8/*/13. The customer was never charged ox shipped any products.

We do not charge for an order until it is shipped, therefore, the customer is not due any credit. Once again, we apologize for the customer's inconvenience.

Sincerely,

Jay at Play Customer Service

Review: I have been waiting for 8 weeks now for the delivery I have been waiting for 8 weeks now for the delivery and just called for the [redacted] on the other end to tell me that it has not been processed. When I asked for a refund she told me that it will take 7-10 days for them to process the refund, but it will take two billing cycles before the money shows up in the account!!!!!!!Desired Settlement: I need them to ship my order ASAP!!!!

Business

Response:

We have on record [redacted] ordered the items checked below on 6/*/2013.

All products must be returned to: TUMMY STUFFERS, [redacted] Return Policy: 30 days

Refund for purchase price only

Please note any credit given will be less shipping and handling charges unless the item is undeliverable as addressed. Return shipping costs are the responsibility of the customer.

[redacted]

* [redacted]

[redacted]

We apologize for the customer's inconvenience. Due to the popularity of the Tummy Stuffer line, we were out of inventory for 4 weeks.

However, we have received the products and our records indicate that the order was shipped 8/*/2013 and charged 8/*/13.

As requested, we are issuing the customer a full refund including shipping and handling and ask that the customer refuse the package when it arrives.

The customer should see this refund reflected on her account within 57 business days.

Review: My friend's kids wanted these for their birthday so I went online to order. I selected the desired toys and proceeded through upsell screens to the final confirmation. Once at the final confirmation, I learned that the toys that sell for $19.99 each, would cost an additional $31.96 in processing and handling charges. Most reputable companies provide that information upfront, and give the option to confirm or cancel an order before a final submission. This website did not. I called customer service immediately to cancel the order, but Heidi told me that she can't access the record for 24-48 hours. I was instructed to call again on Monday. I'm hoping that I will be able to cancel the order then, if not, Revdex.com will receive another complaint.Desired Settlement: I just want to be able to cancel this order in full and warn others of this devious sales tactic.

Business

Response:

We apologize for the customer's inconvenience. Our records indicate that the order has been cancelled and no charges will be processed.

We also show that the customer's offer included 2 15" hideaway pets at 19.99 plus 8.99 each and 2 additional 5" hideaway pets at no cost for the product, but there was an additional $6.99 per mini pet.

We apologize for the customer's confusion of the offer and have taken note and passed the complaint on to the web site design group.

Review: The website states 4 weeks for delivery. When I call I am told 6-8 weeks...one email even stated that it was shipped on 3/**/2014. When I called back a week later, I was told that it hasn't shipped and that it was set to ship on 3/**/2014. It is now 3/**/2014 still nothing.

--------------------------------------------------------------------------------...⇄ />
From: [redacted]

To: [redacted]

Sent: Tuesday, March **, 2014 1:40:27 PM

Subject: Re: Frustrated

Dear Valued Customer,

We value your business and apologize for any delay you may be experiencing in receiving your order. It typically takes 5 to 7 business days, but may take as much as 10 business days, to receive your order. In some instances, it could take a bit longer. We can verify that your order shipped via FedEx Smart Post on (03/**/14).If you do not receive your order within the given time frame, based on your order’s ship date, please contact customer service at ###-###-####.

Thank You,

[redacted] Customer Service

###-###-####

________________________________________________________________________________...⇄ />
Can you please tell me when this order ([redacted]) is set to ship?

Thank You

--------------------------------------------------------------------------------...⇄ />
From: [redacted]

To: [redacted]

Sent: Thursday, February **, 2014 2:04:32 PM

Subject: Re: Frustrated

Dear [redacted],

Included in this email is a screenshot of our homepage. This shows that the

price for the [redacted] is $29.99. The discounted price is not displayed on the

home page. You can not see the discounted rate for the additional animals until

the first animals is added to your order. With that being said we will honor the

price that is displayed on our website as well as our TV ads.

Your credit card has not been charged, the card will be charged when the order

is shipped out.

Thank You,

[redacted] Customer Service

###-###-####

On February **, 2014 at 12:15 PM [redacted] wrote:

>

> I placed an order on Friday and I am very upset about the layout of your site.

> When you press the size you want to order, it states "Loading discounts" and

> then show a price of 19.99. NOWHERE does it state this price if for additional

> units. It leads you to believe that they are currently on sale for 19.99.

>

> I called and spoke with a quite rude customer service representative on Friday

> right after placing my order who berated me for not knowing that this was for

> additional units (very unprofessional).

>

> I ran this site past our IT guy here at work and he agrees that your site is

> very misleading. I suggested to your rep on Friday that maybe some changes

> might be in order so that no one else runs into this confusing situation, but

> I am pretty sure she did not care based on her attitude.

>

> I am NOT cancelling my order ([redacted]) as my daughter really wants the

> giraffe in large, but I am expressing my extreme frustration at the lack of

> information your site provides and the inferior customer service

> representative that took my call on Friday.

>

> This will more than like be my last order for anything that J Play offers. The

> right and decent thing would be to honor the 19.99 price that shows up once

> you hit the size you would like to order.

>

> [redacted]

>Desired Settlement: Just want my order delivered as promised. Tired of this run around.

Business

Response:

We apologize for the delay in shipment of the customer's order. Due to overwhelming response, we quickly ran out of stock of all of the [redacted]. We have received inventory and have shipped this order via UPS with tracking number [redacted].

We apologize for the customer's inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I visited [redacted] and began a purchase on the website. During the purchasing process I noticed some fine print I did NOT agree to. At that point I stopped the purchase process and did not complete any order. I had already entered my credit card details and things. That was over a month ago. My bank alerted me that I am overdrawn and I checked and found a charge from tummy stuffers for $82.61. The price of the item is supposed to be $19.99. I have called the customer service number only to hear a message that they are having some issues and cannot answer the phone.Desired Settlement: I want [redacted] to refund all charges and keep their toy. $82.61 should be returned to my bank account immediately.

Business

Response:

We apologize for the customer's inconvenience. However, we do not show any order in our system for Tummy Stuffers.

If the customer has received a Tummy Stuffers order and would like to return it for a refund, we will accept the return and issued a refund to the account in which the order was placed.

Once again, we apologize for the customer's inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the proof that there was a charge to my bank account from the company. A package did arrive and I am returning it tomorrow - 4-**-14 unopened.

Even if I had completed the order the charge would have been for $19.99 + shipping, not $82.61 which is what I was charged.

By the company billing me $82.61 I was charged an over draft fee of $25.00. If they had billed correctly for the non completed order it would not have

caused my account to go into overdraft.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize again for the customer's inconvenience. We have tracked the package and found the order was refused.

We have requested a refund of $82.61 and the customer should see this reflected on her account within 5-7 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be

resolved once the money is back in my bank account. It will not be resolved until then.