J&B Home Improvement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseThour Answer Here] The Geekz did not fix my laptop,if they did why did I have to take it to the [redacted] on April **, to unlock my laptop & clean the virus so I could use itI called the same day I originally spoke with the Geekz to cancel but they NEVER returned my call Since I filed a dispute with the Geekz they have been giving me excuses when I asked for detailsThey lied to me and told me they paid my bank $in April and again in July and never provided documentation to validateThis is the reason they told me they wouldn't refund the $as they paid my bankThey lied saying they tried calling me many times & left a voice message which they did not do and since I have only a cell phone I carry with me I certainly would not have ignored a call I was waiting to get from the Geekz Now they are changing their story and saying I got my laptop repaired which they didn't doI am not asking for my money back just want to make sure others are not caught up in this business who seem to twist the truth to make themselves appear fair and honest and their so called customers ignorant I am offended by the poor treatment I received from this company and take great pride in my credit rating and being a responsible & honest person If I can save just one person from the stress this company has given me, this complaint has served its purpose Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***,Thank you for your emailWe have reviewed your con versatile and found that the technician mentioned he is [redacted] certified but you were properly informed that we are a third party and same is mentioned in the document signed by youHowever, we have a days money-back policyWe will be more than happy to refund your amount as you are not satisfied with the services.However, about misrepresentation of services, we make sure all our customers know who they are paying to and it is clearly mentioned in on the recorded line while taking a formal payment authorization.Please know that we are always there for any questions or queries you may have and you may feel free to contact us anytime.Yours sincerely ***THE Geekz ###-###-####

Respected Customer,Thank you so much for contacting the The Geekz!Thank you for taking the time to comment on your recent interaction with The GeekzI certainly appreciate your critique as your feedback allow us to focus on what needs improving and your precious feedback will surely help us to enhance our skills to assist our respected customersIt will help me to meet their expectations.Please accept our sincerest apology for the inconvenience this may have caused to you due to unprofessional experience you have had while contacting The GeekzYou are right your concern should have been handled under high priorityAnd, I completely understand how frustrated you are, I would be frustrated too!As a result of our investigation, we found that you have contacted us and while troubleshooting our technician found some suspicious activities were active and technical team wanted to disable those unauthorized activities so your system performance can be enhanced.I will request you to please give us one chance to serve you being our respective customerAs a gesture of our regret, we are prepared to help you in future and your call be assisted with higher priorityWe understand how disappointing it can be when your expectations are not metWe look forward to receiving your further calls, and assure you that your expectations will be filled promptly.We would like to see your presence as a valuable and respected customerAlso, we would glad to be associated with you, have trust on us that we follow your valuable feedback with a substance of possibility to assist our other respected customers.Since we value your attention and concern, I would like to request you to please call us for any technical issues you may have in future and ask for (AM)I am listing you under my higher priority contact recordsWe look forward to receiving your further positive comment and assure you that your expectations will be filled correctlyPlease feel free to call us at our toll free number & give us a chance to serve youYours sincerelyAM @ The GeekzThe Geekz Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I read the response from The Geekz carefully I have been a working professional for 23years and have been in a management position for over yearsI have workeddomestically and internationally with hundreds of clients and never have I seensuch a conduct of business.Since I filed a dispute, I have been amazed at the versionsthat they have come up with other than the truth The fact of the matter is, at no point did Iever have conversation that “I was OK until my husband told me that I spentmore money on the data recovery” I would love to hear the call recording or anyother recording, which by the way was done without my knowledge or consentThe callsdid originate from Bangalore, which would require dual party consent I would also like to hear the recording oftheir [redacted] asking me for dinner upon his arrival in New York, to meet me butalone without my husband or children, AFTER he recovers my dataOr my callswith the accounting department where they admitted and apologized for theirmistake but would only do a partial refund.I was also unaware that they had to hire a third partytechnicianNor was I ever given ANY disclaimer of any risk involved despitethe fact I asked numerous time and numerous technicians and [redacted] s each andevery time I was however told that therecovered data for a well-known Tax company and this recovery was easy forthemAt no point was I either made aware of any additional charge of perhour, so bring up the issue of an additional charge of 4,USD is a mootpointI also have no “paid antivirus software” on any of my computers nor wasmy IPad services at any timeI am more than happy to show the computersinvolved.In the bank dispute they claimed that they sent a technicianto work at my house as well, which never happened, as wellA company cannot be a “customer satisfaction oriented”company if they have a no refund, no cancellation and no changes policyNorcan it be an “Ethical Marketplace” without honestyAs for their request tocontact them, how can I take the offer seriously when their response to the Revdex.comhas no signee or contact informationIf allowing them to work for days to recoverthe data they erased due to reformatting disk is not sufficient show of goodwill,then what is?This company has not abided by most code of BusinessPractices in this case and as in the other case filed with Revdex.com on December 2014.The company, can in fact end this entire issue by not continuingdispute with bank and closing the caseThe bank will refund meNothing is tiedupThat is all I can ask for after the loss, anguish and frustration causedSincerely [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , Your valueble feedback does helps us to service our customer betterAbout our company we like to tell you that we have have star rating of yellow pages and star rating of googleYou were facing issue with your system and which was handled by our tehcnician on [redacted] Oct You were satisfied with our services and hence agreed to pay $199.As mentioned above we do appreciate your feedback, Please reach us back at our toll free number for your refund request.Regards, The Geekz Support Team [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting usWe apologize for the inconvenienceWe have already received your refund requestWe are shipping you a check in the amount of $at your addressPlease allow 5-business days to receive the check.Please feel free to reach us and we will be there to assist you with any concerns.Yours Sincerely***

We have actually worked for a long time on the customers issueWe hired a third party technician who spent a week at our office to take care of the customers concernsAnd we did recover the dead dataAs per customers call recording she was ok until her husband told her that she spent more money on the data recoveryThe services were performed for more than hours and a clear disclaimer was given that the hard drive of laptop was corrupt and it was not even turning onThat customer was ok as she knew that the laptop is dead and she said it was worth giving it a try to get it recoveredWe gave her the partial recovered data that we could and once we dropped the laptop back to the customers location we ran a recovery software to give another shot to recover the wrest data and more data was recoverable she we requested customer to give the access and let the software run as it takes many hours to recover the dataShe did give remote but disconnected the remote after a couple of hours and again we had to do the whole processWe realized that she did not wanted us to continue after her husband talked to someone else and they just hung up on us and never bother to answer our phone callsWe kept trying to contact her to help her but she always hung up on our techniciansWe have so many customers nationwide and almost 95% plus are satisfied with the services as customer satisfaction is our priorityHowever, in this case we actually overworked and just requested the customer to be patient with us as we are trying to work on a dead machine and customer knew that and only with her consent we did the whole work.The customer disputed the payment with credit card companyWhich we won as we provided all the documentationThe customer re disputed the payment and it is again under investigation by credit card companyWe would have been happy to refund her with the whole amount if there any error from the end of our teamWe brought the dead laptop alive and did recover some data and the customer do admit the same & we were working to recover the wrest but the customer decided to dispute with credit card companyWe have a record of more than hours of work and if we go with our minimal hourly charges that are $it would have been a bill of usd but we never charged her so much as we had already quoted a very low amountWe cleaned the other computers of the customer without any additional cost and gave her Paid Antivirus subscriptions as wellWe have the recording where the customer was extremely happy from the performance of the other computers after our technicians worked on themBut as a customer satisfaction oriented company we are still ready to help the customer with the customer has to cooperate with us and we will do the best we can without any additional costUnfortunately, we cannot refund the money as the money is held by credit card company and customer did not try to resolve the issue with us before disputing the paymentsWe are happy to resolve any issues with the customer if they customer is ready to talk to us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not understand the response The GEEKZ have contacted me and have attempted to fix the problem For right now, the computer browsers are working However, the wireless printer is still not working with the computerThat issue still needs to be addressed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***, Our sincere apologies for all the inconvenience caused to youWe have refunded $to your TCF bank account and same will be reflected in your bank account by first week of FebAttached is the receipt of refundWe can understand refund is not satisfactory compensation for all
the unpleasant experience, In case you still want any kind of technical assistance please call our toll free numberYou will not be charged for servicesWe also like to tell you that our company does have star google rating & star yellow pages ratingOnce again apologies for inconvenience caused .Your cooperation & patience in this regard is highly appreciatedPlease feel free to contact us at our toll free number for any questionsRegards, The Geekz Support Team ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here
This business scams people by coming in the computer with spywareI did not solicit their business but was unable to do anything on my computer until I called their number that popped up on my screenLike I said previously I am not computer savy and so I thought I had no choiceThey sold me a virus protection called AVG for $for a year serviceI called ATT today which is my internet provider and they have a free virus protection with my service called ***I asked how these people were able to get around *** virus protection and was told this is done by me going on various websites and these people came in through a website and used spywareThey are then able to lockup a computer that wayAlso my internet provider told me that AVG they sold me is a free download and should not have cost me anythingThese people need to credit back my credit card for the full amount I was charged My computer is still not running properly since this business hacked my computerI was instructed by my internet provider to call them in the morning and they will clean up this mess The Geekz causedAnd they will do it for free!They will put blocks in to protect my computer from spyware and malwareI want nothing to do with these people and I want the charges reversed on my credit card
Thank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, We did tried to reach you to understand your concern and we are still eager to take care of technical issueWe have star rating of yellow pages and star rating of googlePlease reach us back at our toll free number for your refund requestAs mentioned earlier we did tried to contact you on *** Nov & *** Nov get your refund processedOnce again we apologize for the inconvenience causedPlease feel free to contact us anytime for any more queries and questions you may have.Regards, The Geekz Support Team###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I am not able to download the receipt Please be kind enough to send it to me

Dear Valued Customer,We had multiple email conversations with you regarding this matterYou have never answered our callsOn emails we requested you to send the statement where the charge appearsFrom our end we had voided our transaction the same day we chargedThis menas we never received the
paymentWe request you to send the bank statement where the charge appears so we can give it to our merchant processing bank to get it resolved. Please know that we are always there for any questions or queries have and you may dfeel free to contact us anytime.Yours SincerelyThe Geekz Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sue, Refund of $has been processed & it will reflect in your bank account by Jan **, Attached is the receipt of refundOnce again we apologies for all the inconvenienced faced by you, Thank you for choosing GeekzPlease call us at our toll free number for any questionsRegards, The Geekz Support Team###-###-####

As per our last conversation with customer on *** Aug we informed her that the payment of $is already been mailed to herUsually it takes 7-business days and she should get the check by next weekSince we have already mailed the check so now we like to request her to give us a week's timeWe also offered one time free service for her system issue however customer was not interested.We understand customer is dissatisfied with our service however our prime focus is on high customer serviceWe apologize once again for all the inconvenience caused to herPlease feel free to call us back at our toll free number for any questions.Regards, RohtashThe Geekz Support Team###-###-####

We have spoken with customer on *** Aug Apologized for the inconvenience she faced with us while working with our company technicians to fix her system issueInformed customer that we have refunded the full amount of $which we charged her initially for our servicesAlso offered her that we
can still assign our expert technicians to look into her system issue, Customer was not interestedInformed customer about our company and the reviews by Google & Yellow PagesRegards, RohtashThe Geekz Support Team###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Spoke to an representative. The company now wants me to wait an additional to days to receive my refund, claiming they will mail it soon. That is unacceptable. I asked them to just put the money back in my credit card. They insist on mailing it. This company is using diversionary tactics in order to delay paying me, and to punish me for not continuing with their services and requesting a refund. The representatives that I've encountered tend to be rude and condescending in their tone, as if I am *** or in the wrong for not wanting to continue in my dealings with this company. I understand you can do nothing about the way they speak to costumers, but I would not like to have to wait another to more days for my money. Is there a way to expedite this matter within the next to hours? I've waited since May.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***