J&B Home Improvement

We had an agreement with the customer that she will not dispute the payment and I am attaching that for your referenceHowever, she disputed it twiceThe Bank is holding the funds as the payment is disputed for the second time. As we care about our customers and as a good will gesture we are still ready to give her services and refund 25% of the amountWe will ship the refund check soon to herShe can still get services for her computers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check as of August **, 2015 aspromised by The Geekz Company.
 
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThour Answer Here]
 
 The Geekz did not fix my laptop,if they did why did I have to take it to the [redacted] on April **, 2015 to unlock my laptop & clean the virus  so I could use it. I called the same day I originally spoke with the Geekz to  cancel but they NEVER returned my call.  Since I filed a dispute with the Geekz they have been giving me excuses when I asked for details. They lied to me and told me they paid my bank $100 in April 2015 and again in July 2015 and never provided documentation to validate. This is the reason they told me they wouldn't refund the $200 as they paid my bank. They lied saying they tried calling me many times & left a voice message which they did not do and since I have only a cell phone I carry with me I certainly would not have ignored a call I was waiting to get from the Geekz.    Now they are changing their story and saying I got my laptop repaired which they didn't do. I am not asking for my money back just want to make sure others are not caught up in this business who seem to twist the truth to make themselves  appear fair and honest and their so called customers ignorant.  I am offended by the poor treatment I received from this company and take great pride in my credit rating and being a responsible & honest person.  If I can save just one person from the stress  this company has given me,  this complaint has served its purpose.  Thank you.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I chose to select that my complaint has not been resolved because after several conversations with the company (the last one with [redacted]), this is the first that I've heard of a check being issued. During every conversation I was told that the refund would go back to my credit card. So, I'm skeptical and prepared to take further actions if there are any further delays, whatever the "reason".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], You took our services in [redacted] Apr 15. You were facing issue with your system, We took care of your system issue and charged $200. On [redacted] July you filed a charge-back against our company. We presented relevant information to your credit card company and the decision was taken in our...

favor. In 2nd week of Sep you contacted us back for complete refund of $200. We tried to make you understand that we have given you required services & besides that we still offered her $100 refund as a gesture. Post this she was not interested talking to us. We would like to inform [redacted] we have 5 star yellow pages rating & 5 star google rating. We will still offer you $100 refund and services for future as per our plan with us. Please feel free to call us at our toll free number & give us a chance to serve you. Regards, RohtashThe Geekz Support Team###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Did not receive reimbursement as you claimed in your response.  Please return my money, as you have stated.  There was no money deposited in my account from your company.  Please take care of this. Sincerely[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have actually worked for a long time on the customers issue. We hired a third party technician who spent a week at our office to take care of the customers concerns. And we did recover the dead data. As per customers call recording she was ok until her husband told her that she spent more money...

on the data recovery. The services were performed for more than 100 hours and a clear disclaimer was given that the hard drive of laptop was corrupt and it was not even turning on. That customer was ok as she knew that the laptop is dead and she said it was worth giving it a try to get it recovered. We gave her the partial recovered data that we could and once we dropped the laptop back to the customers location we ran a recovery software to give another shot to recover the wrest data and more data was recoverable she we requested customer to give the access and let the software run as it takes many hours to recover the data. She did give remote but disconnected the remote after a couple of hours and again we had to do the whole process. We realized that she did not wanted us to continue after her husband talked to someone else and they just hung up on us and never bother to answer our phone calls. We kept trying to contact her to help her but she always hung up on our technicians. We have so many customers nationwide and almost 95% plus are satisfied with the services as customer satisfaction is our priority. However, in this case we actually overworked and just requested the customer to be patient with us as we are trying to work on a dead machine and customer knew that and only with her consent we did the whole work.The customer disputed the payment with credit card company. Which we won as we provided all the documentation. The customer re disputed the payment and it is again under investigation by credit card company. We would have been happy to refund her with the whole amount if there any error from the end of our team. We brought the dead laptop alive and did recover some data and the customer do admit the same & we were working to recover the wrest but the customer decided to dispute with credit card company. We have a record of more than 100 hours of work and if we go with our minimal hourly charges that are $49.99 it would have been a bill of 4990 usd but we never charged her so much as we had already quoted a very low amount. We cleaned the other computers of the customer without any additional cost and gave her Paid Antivirus subscriptions as well. We have the recording where the customer was extremely happy from the performance of the other computers after our technicians worked on them. But as a customer satisfaction oriented company we are still ready to help the customer with the customer has to cooperate with us and we will do the best we can without any additional cost. Unfortunately, we cannot refund the money as the money is held by credit card company and customer did not try to resolve the issue with us before disputing the payments. We are happy to resolve any issues with the customer if they customer is ready to talk to us.

Dear [redacted], Your valueble feedback does helps us to service our customer better. About our company we like to tell you that we have have 5 star rating of yellow pages and 4.7 star rating of google. You were facing issue with your system and which was handled by our tehcnician on [redacted] Oct 15. You...

were satisfied with our services and hence agreed to pay $199.As mentioned above we do appreciate your feedback, Please reach us back at our toll free number for your refund request.Regards, The Geekz Support Team[redacted]

Respected Customer,Thank you so much for contacting the The Geekz!Thank you for taking the time to comment on your recent interaction with The Geekz. I certainly appreciate your critique as your feedback allow us to focus on what needs improving and your precious feedback will surely help us to...

enhance our skills to assist our respected customers. It will help me to meet up-to their expectations.Please accept our sincerest apology for the inconvenience this may have caused to you due to unprofessional experience you have had while contacting The Geekz. You are right your concern should have been handled under high priority. And, I completely understand how frustrated you are, I would be frustrated too!As a result of our investigation, we found that you have contacted us and while troubleshooting our technician found some suspicious activities were active and technical team wanted to disable those unauthorized activities so your system performance can be enhanced.I will request you to please give us one chance to serve you being our respective customer. As a gesture of our regret, we are prepared to help you in future and your call be assisted with higher priority. We understand how disappointing it can be when your expectations are not met. We look forward to receiving your further calls, and assure you that your expectations will be filled promptly.We would like to see your presence as a valuable and respected customer. Also, we would glad to be associated with you, have trust on us that we follow your valuable feedback with a substance of possibility to assist our other respected customers.Since we value your attention and concern, I would like to request you to please call us for any technical issues you may have in future and ask for (AM). I am listing you under my higher priority contact records. We look forward to receiving your further positive comment and assure you that your expectations will be filled correctly. Please feel free to call us at our toll free number & give us a chance to serve you. Yours sincerelyAM @ The GeekzThe Geekz Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I read the response from The Geekz carefully.  I have been a working professional for 23years and have been in a management position for over 14 years. I have workeddomestically and internationally with hundreds of clients and never have I seensuch a conduct of business.Since I filed a dispute, I have been amazed at the versionsthat they have come up with other than the truth.  The fact of the matter is, at no point did Iever have conversation that “I was OK until my husband told me that I spentmore money on the data recovery” I would love to hear the call recording or anyother recording, which by the way was done without my knowledge or consent. The callsdid originate from Bangalore, which would require dual party consent.  I would also like to hear the recording oftheir [redacted] asking me for dinner upon his arrival in New York, to meet me butalone without my husband or children, AFTER he recovers my data. Or my callswith the accounting department where they admitted and apologized for theirmistake but would only do a partial refund.I was also unaware that they had to hire a third partytechnician. Nor was I ever given ANY disclaimer of any risk involved despitethe fact I asked numerous time and numerous technicians and [redacted]s each andevery time.  I was however told that therecovered data for a well-known Tax company and this recovery was easy forthem. At no point was I either made aware of any additional charge of 49.99 perhour, so bring up the issue of an additional charge of 4,990 USD is a mootpoint. I also have no “paid antivirus software” on any of my computers nor wasmy IPad services at any time. I am more than happy to show the computersinvolved.In the bank dispute they claimed that they sent a technicianto work at my house as well, which never happened, as well. A company cannot be a “customer satisfaction oriented”company if they have a no refund, no cancellation and no changes policy. Norcan it be an “Ethical Marketplace” without honesty. As for their request tocontact them, how can I take the offer seriously when their response to the Revdex.comhas no signee or contact information. If allowing them to work for 45 days to recoverthe data they erased due to reformatting disk is not sufficient show of goodwill,then what is?This company has not abided by most code of BusinessPractices in this case and as in the other case filed with Revdex.com on December 2014.The company, can in fact end this entire issue by not continuingdispute with bank and closing the case. The bank will refund me. Nothing is tiedup. That is all I can ask for  after the loss, anguish and frustration caused. Sincerely [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting us. We apologize for the inconvenience. We have already received your refund request. We are shipping you a check in the amount of $200 at your address. Please allow 5-7 business days to receive the check.Please feel free to reach us and we will be there to assist you with any concerns.Yours Sincerely[redacted]

Have spoken to [redacted] on [redacted] Aug 15. She was not sure if she has received the cheque of $120. Said currently she is out of her home and can only confirm after [redacted] Aug 15. We will coordinate with customer after [redacted] Aug 15 and also gave her our customer service number to call us back....

Regards, RohtashThe Geekz Support Team[redacted]

We have spoken to [redacted] at around 13:40 EST on [redacted] July 15. Customer has agreed that she will give us another chance to fix her system issue. She has given us 5 business days to take care of her system issue. Thanks, Rohtash.

Dear [redacted],Thank you for contacting us. As we have contacted you to after your complaint to address your issues, and now all issues are addressed as per your last conversation with our team. Please feel free to contact us anytime for any more queries and questions you may have.Yours...

SincerelyBaniThe Geekz Support Team###-###-####

Dear [redacted], We are glad to know that you did give us opportunity to service your
computer and we do regret to know that we were not able to take care of your
issue. Amount of $99.99 has already been credited to your account on October [redacted],
2015. Kindly check your bank and please do let us know in...

case of any
other concerns. We have 4.7
ratings of Google & 5 star rating for Yellow Pages. We do value your feedback, Please do give us another chance to serve you better. Regards,The Geekz Support Team###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I made no such agreement with The Geekz, verbal or written. I had stated to them that all communication should be done through bank as basis trust had been broken.  However, I will consider this matter not resolved in principle but closed if and when I receive the check mentioned in their response of 25% of total services rendered.
Thanking you for your assistance in this matterSincerely[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer,We have a 15 days money back policy. If you are not satisfied with the services we are always open to issue refunds. We offered a partial refund as you did utilize the technicians help to setup your wireless printer. Offering a [redacted] is for your on network security was an...

addon service to you and was its on your sole discretion weather you want it or not. However, [redacted] are the best protecting devices to protect networks at homes and offices to be able to securely use the internet technology these days. About the Technicians, we have clearly mentioned on our website that we have back end operations in [redacted] but all technicians are highly qualified and have vast experience in the industry and have worked in various contact centers of Manufacturing companies like [redacted] and others. Every second company in IT sector has their operations outsourced to countries like [redacted] and that is the only reason customers are able to get personalized support at low cost. That is one of the reason we are able to issue you a complete refund even though you have utilized the services of a $15/hour technician who worked with you to resolve your issues for few hours.  We have already received your refund request and it is in process, so we do not see a reason to go further to resolve any issues through Revdex.com. We are always open to resolve issues with our customers and that is the only reason we have 95% plus customer satisfaction rate. We are one of the only companies who doesn't work for any brand names in IT and just work for customers.Please know that we are always there to help you with any questions and queries you may have and you may feel free to contact us anytime. Yours SincerelyThe Geekz Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for your email. We have reviewed your con versatile and found that the technician mentioned he is [redacted] certified but you were properly informed that we are a third party and same is mentioned in the document signed by you. However, we have a 15 days money-back policy. We...

will be more than happy to refund your amount as you are not satisfied with the services.However, about misrepresentation of services, we make sure all our customers know who they are paying to and it is clearly mentioned in on the recorded line while taking a formal payment authorization.Please know that we are always there for any questions or queries you may have and you may feel free to contact us anytime.Yours sincerely [redacted]THE Geekz ###-###-####