J.C. Higgins Corporation

Revdex.com: After days of trying to get this resolvedIt has finally reached its completionIt took me having to contact the Revdex.com to gain some head way in the matterDavid M(Whom I later learned is one of the owners) resolved this in less than hours with a full refund of the amount I was chargedThank you David for getting right on it and being so quick to resolve the issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I see that these will not admit to their wrong doing for one they are hanging on to the tickets that I owe for shifting the wight on me isn't the way this should go the salesman was hungry for the sale that he didn't take the time to execute the paperwork properly and now this is the end result the vehicle they sold use is now on Recall and we are sure they were aware of this before they made the transaction between me and my son and so they want us to believe they did no wrong Well they have everything this would not have happened if this would have done his job properly and now we gotta pay not right not fare and my son hasn't been heard he is the one who suffer the most though this ordeal even if they were to give us 5k to add on the loan I can work something out with my ticket situations and impounded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

unfortunately when a car is reposed the process that the consumer described is correct the reposed vehicle goes to auction where it is sold and the consumer is responsible for all losses if she was having problems with the car, she should have contacted Chrysler and gone go through the lemon law process afforded to her by Ny state Her issues is with [redacted] due to her failure to make good on her fiancé contract

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They would not honor the ad from true carThen tried to sell me a more expensive carAlso on there web site they offer 1% off if you worked for a company on there list they would not honor that also In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I thank the Revdex.com for trying to settle my issue with Manhattn Jeep, obviously the dealership is not willing to recognize their negligence to the Chevy EquinoxI will pursue this unbelievable treatment on their part in another arenaThis will not go away

I have spoken to [redacted] on two occasions, unfortunately [redacted] has outstanding tickets from a previous vehicle he owned He provided all the necessary docuemntation to register and insure the jeep he purchased from us After he told us what had happened and that the vehicle was towed and the city wanted over $10,dollars to release the jeep We have tried to help [redacted] , buy re-registering the vehicle in his son's name , and provide him with a new bill of sale and a letter to ex[plain the situation Unfortuantely , the New York City department of finance is not accepting that They want the outstanding balance that [redacted] owes to be paid in full , in order for the vehicle to be released.Tell us why here

After speaking with the two sales people involved in selling *** *** her vehicle, there are two very different sides to the events that took place , as she described. Unfortunately, the customer is responsible for the damage that is incurred while the current lessee is in possession of their
leased vehicle. Manhattan Jeep had only agreed to pay *** ***'s remaining five lease payments on the leased vehicle she was turning in. I would recommend *** *** contact her financial institution , *** *** and dispute the pending charges, if she feels she ahs been billed incorrectly

As of yesterday our sale manager Sylvester Tukes , spoke to Hahn Financial in regard to the charges *** *** had incurred due to the damage on the Chrysler she had turned back to Hahn. Sylvester was able to reduce the bill from $to $4100. Sylvester also provided *** ***
the contact information for the representative at Hahn , so she could discuss the matter further. Ultimately the matter of the damage, is between *** *** and Hahn Financial as per the "damage, wear and tear" clauses in her lease contract

***, My name is Patrick M*** and I am one of the owners of Manhattan JCDR. I do not recall ever having a conversation with you in Dec., but I am not saying it did not happen and since you quoted my name in the complaint I felt it was best I respond. I would be more than
happy, and taking into consideration our goal of 100% customer service to give you a create for the amount you spent on the wheel in Texas to be used towards future services at our dealership. I cannot provide you a credit to be used elsewhere. That being said we would be more than happy to provide you a refund for your lug nut. Please let us know if the Roanoke Texas address on the complaint is where you would like it mailed to. Regards, Patrick M***

Unfortunately, the customer did not understand the way the incentives work. Chrysler Corpoffers a $consumer rebate or 0% financing for months. The consumer has the right to choose one or the other, they are not entitled to both as per Chrysler Corp incentives. This
was conveyed to the customer , but he did not seem to understand or didn't want to hear the explanation that he could not have the rebate and the 0% percent financing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

the credit was processed last week on *** . thank you

YES, WE GUARENTEE YOU WE WILL GIVE YOU A CHECK FOR $FOR YOUR TADE IN VALUE, PLEASE BRIGN THE CAR BACK TOMORROW AND WE WILL GIVE YOU YOUR CHEKC. PLEASE SEE CALEB DENIS , GENRAL SALE SMANAGER WHEN YOU ARRIVE. PLEASE CONTACT CALEB AT ###-###-#### XT TO CORDINATE.---DAVID M***

I had previously responded to *** ***'s accusation regarding the damage on his Chevrolet Equinox, our position has not changed. The vehicle was turned into us with numerous scratches and dings, some of which *** had applied touch paint to as well. The issue of the bill for the excess wear and tear is between Gm financial and *** ***

I met with *** *** and reviewed all the numbers and explained them, they seemed to understand them better but still appeared confused. they had purchased a extended warranty that I told them they could cancel. they said they did not want to cancel it.Tell us why here

I have had the opportunity to speak with Adriana our business development manager, and it appears as though there has been certain misunderstandings as to how the deal was being understood In effort to maintain positive customer relations with *** *** , please have her contact me in
effort to provide assistance in the matter David M*** ###-###-####

I want to reimburse the customers money, I think she has me confused with another david, please have her call me at ###-###-####, *** ***. My sales manager's name is David R***.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
although I am pleased that you are still willing to reimburse me for the broken lugnut, I currently still have the broken wheel on the back of my car as my spareI have not gotten it replaced yet because I did not feel like I should be using my own money upfront for a problem that I clearly did not cause, and then try to deal with getting reimbursed after the factI am though passing through NYC this week for work, and if you say that there is no way that you can provide payment elsewhere so that I can get the work done at another dealership like I would prefer, then I would like to use the "credit" that you offered at your dealership to get the work that needs to be done taken care of while I am in NYC i.eproviding me with a brand new wheel at no cost and of course taking care of the labor costs. If this solution sounds agreeable, please let me knowI will be passing through Wednesday afternoon/evening through Friday morningI would also be happy to bring in the copy of the bill from the broken lugnut in April so that that can be handled at that time as well
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We here at Manhattan Jeep have already sent a refund check via *** on 8/**/in the amount of $ The tracking # is *** to address *** *** *** *** ** *** *** ***This information has previously been provided Please have the client contact our
office manager Diana V*** at *** if he still has not received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When MRR*** looked at the report from GM he agreed with me that the damage shown on the photographs were non existent at the time Jeep took possesion of the vehicle Now he is claiming the opposite, he is lying. The reviews on this dealership on *** speak for themselves in the way this dealership conduct their business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Jorge M***