J.C. Higgins Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, I am not ready to say that the matter has been resolved...

because I have not been communicated as when my car is available for pick up.  Presently, I am waiting for an update.  Left messages. 
Sincerely,
[redacted]

Unfortunately, there is a major misunderstanding on the part of the [redacted].  when she was negotiating  the deal for her new car she decided not to trade her car in because it was making the payment on the new deal higher then she wanted, due to the fact her trade-in had considerable damage which was causing her to have negative equity between what her car was worth and what her payoff was.  She agreed for Manhattan Jeep to make just the remaining payments on her previous vehicle.  This was considerably less which ultimately made her payments on the new car less as well.  The damage [redacted] incurred on her Chrysler 200, would be her responsibility as outlined on her lease agreement with the bank.  The lease agreement between Manhattan Jeep And [redacted] clearly states that there is not a trade in on the new deal, and that we, Manhattan Jeep were making only her last five payments on her previously leased vehicle.  This is clearly spelled out on writing.  There were no other responsibilities written or implied on the part of Manhattan Jeep other than to make the remaining five payments on her previous lease.

please have [redacted] contact me, [redacted] at ###-###-#### , so we can speak and resolve his issue.  Our goal is to provide the highest level of customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They would not honor the ad from true car. Then tried to sell me a more expensive car. Also on there web site they offer 1% off if you worked for a company on there list they would not honor that also.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately , we were not able to obtain financing for [redacted] , after numerous attempts with lenders we cannot get a bank to provide her with a auto loan. We have requested [redacted] to return the vehicle,which she has not done at this point . Regards ,david m[redacted]

I have spoken to [redacted] on two occasions, unfortunately [redacted] has outstanding tickets from a previous vehicle he owned.  He provided all the necessary docuemntation to register and insure the jeep he purchased from us.  After he told us what had happened and that the...

vehicle was towed and the city wanted over $10,000 dollars to release the jeep.  We have tried to help [redacted] , buy re-registering the vehicle in his son's name , and provide him with a new bill of sale and a letter to ex[plain the situation.  Unfortuantely , the New York City department of finance is not accepting that.  They want the outstanding balance that [redacted] owes to be paid in full , in order for the vehicle to be released.Tell us why here...

my motor vehicle clerk has informed me we should have [redacted]s registration by Monday 7/*.  I apologize fro any inconvenience this may have cause.Tell us why here...

I thank the Revdex.com for trying to settle my issue with Manhattn Jeep, obviously the dealership is not willing to recognize their negligence to the Chevy Equinox. I will pursue this unbelievable treatment on their part in another arena. This will not go away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
 
 
I spoke with David almost every day for 2 months and he continuously told me that the owner was not going to reimburse me. He told me he spoke with the owners and they were not going to change their mind.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Caleb D[redacted] is fully aware of the situation, please have the customer contact Caleb D[redacted] at ###-###-#### [redacted], as soon as possible so he can resolve.

PLEASE HAVE THE CUSOMTER CONTACT ME, DAVID M[redacted] ###-###-####, THEY ARE ENTITLED TO A PRO-RATED AMOUNT, THEY PURCHASED THE WARRANTY IN APRIL OF 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

please have [redacted], call me ,and we will get the issue resolved.  David M[redacted] ###-###-#### [redacted]

To whom it may concern,This is [redacted]r and I am the General Manager and the manager who [redacted] spoke with regarding her concerns.I did tell her that we could install the heated seats and change her tires and I offered to have it done at our cost. She never got back tome or Elvis with an...

answer. As far as the all weather mats and the second key, we had told [redacted] that we would provide her with both.Please advise her she can contact myself or Elvis at her convenience to arrange picking them up. Please feel free to contact me if this complaintrequires any further assistance.Thank you and sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I called the dealership every day for multiple months. David gave me the same answer each time I called. He doesn't want to fix the issue. He had numerous opportunities to solve the problem and chose not to. I asked to be reimbursed the money I was supposed to receive and David told me over and over again that it wasn't going to happen.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is a gross misunderstanding in regards to the numbers.  [redacted] is not taking into account the tax and the extended service contract she purchased.  The amount financed is not $21,000.  Please have her contact me, David M[redacted] ,and I will review with her.  I can be...

reached at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]'s car payment was determined by her interest rate , which was given to her by [redacted], down payment and the term of her loan.  All the ladder was fully disclosed and accept by [redacted] at the time she picked up her new car.  The only way to lower her payment would be for...

her to find a bank that would  will be willing to refinance her loan at a lower rate of interest.  Typically this is not something that could be easily done unless the terms were considerably different than they were at the time of delivery, such as decreasing the amount that was originally financed.  Please feel free to have [redacted] contact me if she would like to discuss in more detail.  David M[redacted] ###-###-####

unfortunately when a car is reposed the process that the consumer described is correct.  the reposed vehicle goes to auction where it is sold and the consumer is responsible for all losses .  if she was having problems with the car, she should have contacted Chrysler and gone go through...

the lemon law process afforded to her by Ny state.  Her issues is with [redacted] due to her failure to make good on her fiancé contract.