JD ByRider

The issue has been reviewed with appropriate associates Opportunity to take care the customer did not get addressed prior to them exiting using curse language I have sent the customer a check for to the address provided
Thank you for your time
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree at all with your responseNor will I be contacting youAll you guys do is call and leave voice mails of you breathing on the voice-mailYou think it's funny that I can't even get anything for my carHere is the deal your going to take the car back and sell the car for how much ever you get will complete the entire closing of the dealCar will be considered paid in fullUnprofessional company, you gave a car knowing that there will be no value or room to leverage a dealThe car isn't worth st! I cleaNed the car for J.Dby rider is all ready for you to take and sell and close out the account and report paid in fullThere is no other deal being made, because I'm losing over $19,Don't give me b.sabout you being there when no one else wouldIf being there includes leaving voice mail of whoever is calling from you guys breathing, it's creepy and harrassingThreat in to tell me that I will never get a car again or never be able to buy a house is not the best approach.
Regards,
Jonathan ***

Good AfternoonThe situation is unfortunate in nature. I understand Ms*** is frustrated with the current state of affairs. I want to take a second to clarify a few of the points mentioned in the concern. First, in matters of repossession the vehicle is often stored at
the repossession agent until the customer redeems (pays current) the vehicle or the holding period expires and it is transferred to auction for sale. In the case of the repossession agent storing the vehicle, the repossession agent's terms and policy apply to any access of the vehicle. Any concern with access to the vehicle is governed by those policies, and the vendor has completed a hold harmless agreement with our company which means we are not responsible for any issue concerning the vehicle (excluding condition of vehicle as we are the owner). Secondly, the vehicle was not leased as we do not participate in leasing of vehicles. All vehicles are purchased via an installment contract like any other vehicle purchase, and as such is subject to all efforts to manage the account including collection activity (including repossession in extreme circumstances).The customer referenced a conversation with the Police Department. I also want to be clear regarding any involvement of the authorizes, there has been absolutely no wrong doing by J.DByrider. We would be happy to discuss any alleged issue with any legal entity. We take allegations of legal infractions very serious, especially of an unfounded nature.We would be willing to assist the customer by contacting the Repossession Agent in question to see if we can help her in her efforts to obtain her personal effects. However, we firmly believe that a public forum is an inappropriate place to discuss matters as personal as repossession, and due to our policy we will have no further discussion about this matter in the public arena (this response was triggered by the customer mentioning her personal business publicly).The customer should contact CNAC directly and ask to speak with Ed Rader, VP of Banking. Ed is the only person that can step outside of the business practices to attempt to assist the customer. Thank You, Wade ***VP of Sales

Benita *** Revdex.com of Wisconsin (Milwaukee) *** ** *** ***
*** ** *** RE: Complaint # *** Account# ***Dear MsHarris, I have completed a full review of complaint #*** When Ms***
purchased her vehicle she would have
received a welcome call from her CNAC
account manager welcoming her, and explaining the CNAC program, as well as the
importance of on time paymentsAt this time Ms*** would have also been explained
of the opportunity to go to a Russ Darrow location once the loan has been paid
offCNAC does not have any control whether a customer is approved from another
company, or the performance of their credit scoreThe performance of an
individual’s credit score has many variables outside of just a CNAC, or any
other one trade line on a credit bureauCNAC has verified that Ms***’s
credit reporting from CNAC is reporting all on-time payments since March of
2014, and is more than likely helping her current credit score Please have Ms*** contact Mike *** at ###-###-####, so I could assist
further with her requestPlease feel free to contact our office with any further questions or
concerns regarding this complaint. I
would be happy to assist you in any way possibleSincerely,Mike *** *** ***Phone ###-###-####

I want to, first,
apologize for the delay in responding to this complaint but there are
extenuating circumstances surrounding the truthfulness of the
customers’
complaint and I felt it prudent to be as certain as possible of my response
before sending it
There have been numerous
attempts to assist the customer with the purported problems with the vehicle
They have spoken with no less than different representatives from our
company The vehicle is still covered by the J.DByrider Limited Warranty
Agreement, most likely covering the transmission and many other issues yet the
vehicle has ever not been in for service, not once Furthermore, the
vehicle has been surrendered as a voluntary repossession Upon recovery,
it was discovered that the vehicle will no longer start, the dash and center
console have been torn apart, the rear side panels have been torn out along
with associated interior parts and exterior is scratched They customer
purchased the vehicle on June 26, and was recovered on June 13,
During that time the customer managed to drive this vehicle with
“numerous problems" a total of 23,miles It seems clear to me
that they managed to benefit, significantly, form ownership of this vehicle
With respect to their
assertions regarding the purchase experience, we can only sell what we have at
any given time When grocery shopping, the store may not have one's
preferred brand of product in stock at the time one wants that product
One is free to purchase another brand, go elsewhere to find the preferred
brand and to not purchase at all I find it very unlikely that the
Lingers were told that they could trade in their vehicle in a few months
In fact, it is our policy that the contract balance must be paid to a
reasonable level before trais considered and it is highly unusual that
this would occur in the first few months or even the first two years The
associate who sold the vehicle to the Lingers is a valued employee with
multiple years tenure and we have never had a complaint about his customer
service in that time Not even one
Frankly, the statements
made in the complaint do not match the facts The *** drove the
vehicle 23, miles in months, never had the vehicle into our shop for
service even though the vehicle was covered by a fairly extensive warranty and they
returned the vehicle in very poor condition after less than a year of
ownership Numerous attempts were made to resolve any mechanical issues
with the vehicle but the L*** would not even bring the vehicle in for
service Furthermore, in our conversations with M** *** he stated
that he could not afford to make payments on the vehicle as his income had been
reduced
In conclusion, I simply
do not see how we could have provided better customer service, the ***s do
not appear to want to be helped with the mechanical issues with their vehicle
I do not see how we could have provided a better vehicle, the Lingers
drove it considerably more than the average driver and appear to have performed
no maintenance on the vehicle Lastly, I do not see any evidence in the
history of the sales associate that would lead me to believe that he misled the *** *n any way
I appreciate your
patience with respect to the extraordinarily long period of time required to
properly respond to this complaint Please feel free to contact me with
any further questions
Regards,
*** ***
General Manager

Customer was informed January 21, service charges would be waived due to ongoing problemsWas not aware customer there was a continued problemAppears this was filed prior to the Service Manager speaking with the customer that the service work would be completed at no cost

JD Byrider is requesting *** *** to forward any documents that show
any promises that were made for repairs, if there are promises we will honor
themI am reaching out to *** *** personally to attempt to resolve this
matterPlease feel free to contact our office with any further
questions or
concerns regarding this complaint. I
would be happy to assist you in any way possible

Revdex.com:
Then repo it because I'm not paying $9,for a car that keeps having issuesThe car is only worth $3,That concludes this.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Patrick ***

I have read the customer's response and, respectfully, disagree with the statements J.DByrider has provided reliable transportation to thousands of customers in West Virginia most of whom improve their credit and buy a new car with that credit Many choose to return and purchase a second, third, fourth or even fifth vehicle from us or refer their friends and relatives One need only look at our reviews to see that a large number of customers have been very happy with their experience Likewise, one can see from reviews that some people will never be happy
I don't believe that a company that preys upon its customers would generate that kind of loyalty Our commitment to serving our customers and providing them with safe and reliable vehicles creates that loyalty Not every customer will feel that way but most of them do Our customer reviews and continued success demonstrate that
I appreciate the opportunity to respond and I wish this customer only the best While I am sorry that they are not satisfied, one only need check out our reviews to see that most of our customers are satisfied with their experience at J.DByrider

Revdex.com/Canton Regional and Greater West Virginia

PO Box
Canton, OH 44711-
January 31,
*** *** *** ***
*** *** *** ***
*** * ** ***
To whom it may concern:
I am writing in response to your correspondence emailed
to me on January 21,
I have read the submitted complaint by M** *** and
want to respond to the items as well provide an update on the matter
*** *** had come to the store and discussed with his
sales associate regarding the car not having 4xand him needing it where he
livedVery soon after that had taken place the sales associate* *** *** had
contacted me and stated what all had occurred and he assured me he didn’t sell
the car as something it wasn’tHowever, he really wanted to help this customer
out because he was such a nice guy and he really needed our program
Since we have received this notice we have brought *** *** in,
refunded all of the money he has paid on the current vehicle that he was
unhappy with and sold him an SUV that met all of his needs and included 4x
that he requestedWe have also started a new contract with *** *** thus
allowing him a new yr 36,mile warranty on the new purchaseMr*** seemed very thankful for what we were able to do to assist him and could not
thank us enough
If there are any further concerns please contact me
Kindest Regards,
*** ***
Regional Customer Service Manager

J.DByrider Customer ServiceIn the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. *** *** is upset regarding his vehicle. As a result, he is requesting to have the vehicle
repaired. *** *** purchased a *** *** on December 21, from the J.DByrider franchise located in Wilkes-Barre, PA. The vehicle is covered by a month or 36,mile limited warranty which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Account notes indicate that his vehicle has been in to the service center twice sincepurchasing. J.D. Byrider strives to achieve the satisfaction of every customerThe J.DByrider/*** franchise was sorry to learn of *** ***’s dissatisfaction as expressed in his complaint to your office. Per management, the service center replaced the front wheel bearing at no charge on February 13, 2018. Since then, they have not heard from *** *** regarding any additional concerns. The J.DByrider franchise will continue to stand behindtheir limited warranty, and is committed to ensuring that *** *** has safe transportation

JD Byrider, and CNAC see no reason to honor the desired resolution, and hope to consider this matter closedWe will continue to offer the resolutions we have provided in this response to try to resolve the ongoing concerns that we have been unable to duplicate when the vehicle has been test drove by our service manager

In the case of Wendy ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** is upset regarding her account. As a result, she is requesting no further contact to her references and that all future communication be made
via email. Ms*** purchased a Saturn Vue on September 5, from the J.DByrider franchise located in Wausau, WI. Per management, she will need to visit the dealership in person to relinquish the vehicle. Please understand that there is a process in place when a customer chooses to do a voluntary surrender. This includes paperwork that will need to be signed by Ms*** J.D.Byriderstrives to achieve the satisfaction of everycustomer. The J.D.Byrider/CNACfranchisewassorryto learn of Ms***’s dissatisfaction as expressed in her complaint to your office. At this time, it is recommended that she contact CNAC management at ###-###-####. CNAC will also send her an email with this request as well. While the J.DByrider/CNAC franchise understands the inconvenience associated with her having to come to the dealership, Ms*** should be aware that this is the appropriate way for her to handle her account Thanks,J.DByrider/CNAC Customer Service

Please have Miss *** contact me at ###-###-####

Please see attached response to this complaint
Thank you,
*** ***
Controller
JD Byrider/CNAC
###-###-####

I have reviewed the
response for complaint #*** The response below
has been provided for complaint number ***JD Byrider has a pricing model
is consistent within the subprime retail auto sales industry, the purchase
price was agreed to on July 30th, when Evelyn *** and
Stephen *** signed the Retail Installment ContractIf repairs are needed we
are willing to assist with expediting any repairs and asking the store’s
General Manager to personally test drive the vehicle with Mror Mrs*** to
make sure all areas of concern are looked atAs you can see with the service
notes attached JD Byrider has attempted recently to work on the ***’s
vehicle and will be willing to work with the ***’s just like all of our
customers to provide quality fast service.Below is a statement from
our service Manager that provided the diagnosis of the ***’s vehicleIn
reference to the previous response stating the car had not been looked at was
in error due to the response being drafted April 1st and 2nd and
the car was seen in service after the response being draftedJD Byrider is not
hiding anything from the customer or the Revdex.com, as such, we’re also providing all
service notes related to this complaint.We found the front right
tire has a large bulge in itWe recommend replacing this tire due to
is being a safety concern- Customer declined at this timeThe customer had
concerns about her radio, power locks and her tail light/brakes
not workingWe found fuse doesn't have and power going to itWe will
need more time to diagnose this concern this fuse effects the radio and the
power locksThe power locks, radio, and brake lights all repaired,We found that the wires
were pinched due to someone pulling the wires through the frame of the car to
replace the bulb vsunhooking the wires from the backWe fixed the wires and
taped them up so there would be no other shorting concerns.Emissions testing: Customer
was concerned about the emissions and I had Mitsubishi run it through the test
and it passedOur Resolution:CNAC/JD Byrider is unable
to cancel, or rescind this contractWe would be happy to still attempt to
expedite any repairs needed whether covered under warranty or not.This is our last response
to this complaint as we have responded and have offered solutions and will not
respond to any more complaints regarding these concerns from Evelyn or Stephen
*** complaint numbers for their prior complaints *** and ***Please feel free to contact
our office with any further questions or concerns regarding this
complaint. I would be happy to assist you in any way possible

I did get my car
back from jd byrider And they said it was fixedWell it is not fixedI am still having problems with it. And I cant take long trips in for fear that it will brake down on me when I have the kidsand I make my car payment on time every weeks for a car that doesnt run properlyI am fed up this this crapEither they trade my vehicle in for something better or I quit making paymentsThanks ***

I have completed a full review of response for complaint #***CNAC
will honor Mr***’s request to pick up his car once he signs a voluntary
surrender form, or the Wisconsin Right To Cure has expiredOnce the collateral
has been sold at Auction CNAC will apply the proceeds for the Chevrolet
Cobalt to account# ***, and will supply Mr
*** a Deficiency letterCNAC will not be able to meet the demands to
report the vehicle as paid in full as that would be a violation to our
agreement with the credit bureau reporting agencies to provide accurate
reportingAlso the remaining balance is perusable per the retail installment
contract that Mr*** agreed to, and signed on September 10, 2015.If Mr*** wishes for CNAC to cease
communication by phone he can send a certified letter to the address below
requesting a cease and desistPlease feel free to contact our office with any further questions or
concerns regarding this complaint. I
would be happy to assist you in any way possible

Dear *** ***
I have read Ms***’s complaint and reviewed her
history
with our company. I must admit, I am at
a loss as to how to respond. I see no
evidence of any of the issues that Ms***s alleges
Ms***s purchased her
vehicle on December 06, and the odometer mileage read 118,013. Her vehicle has only been in our shop for
service on occasion, on June 08, 2013.
At that time, an oil and filter change was completed for $and the brakes
were adjusted free of charge. At that
time, the odometer read 131,855, indicating that Ms***s drives about 2,
miles each month. We have not seen the
vehicle since and, to my knowledge, there has never been an issue with her
account
Every car that we sell comes
with a Month, 36,Mile Limited Warranty that covers an extensive list of
repairs, all free to the customer after a $deductible. We also perform significant reconditioning to
all vehicles prior to sale. Given that
Ms***s never complains about the performance of the vehicle, one might
surmise that the reconditioning and inspection process worked well and added
value and longevity to her vehicle.
We have never claimed to be
the cheapest option when purchasing a vehicle.
We do, however, pride ourselves on providing value equal to the amount
paid for the vehicle. If Ms***s has
driven the vehicle for almost years without any issues, I would suggest that
we are providing that value
With respect to her
statements about being understanding with payments and repossession, I have
reviewed her account history. I can
state with great confidence that I see no reason why she would have ever had a
conversation with anybody regarding her payment history, much less engaged in a
meaningful discussion regarding repossession.
J.DByrider and CNAC do not
“prey on people.” Both companies provide
a service that, while not the cheapest option available, provides value to
customers who choose to use that service.
Nobody is forced to buy a car and our sales practices are certainly not
filled with the high-pressure tactics that other dealers might employ. We are fair with our pricing and we work
diligently to provide every customer with an experience that meets or exceeds
their expectations
I have found not justifiable
reason to honor Ms***’s request to arbitrarily reduce her outstanding
balance. Should you have any further
questions, please do not hesitate to contact me
Regards;
Mark Morris
General Manager

JD Byrider/CNAC has reviewed complaint number
***Please have Miss *** contact me at ###-###-#### I have some
options available to assist her in the current situationPlease feel free to contact our office with
any further questions or concerns regarding this complaint. I would
be happy to assist you in any way
possible