JD ByRider

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11710829, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I rejected to bring take my car back to JD Byrider because they had my car for an entire day the last time I dropped it off, and I do not have time to keep taking off of work to go to JD Byrider for nothing to be resolved. When I dropped the vehicle off the this last time the service manager was on site. Why did he not request for me to drive him around so he could hear what the issue was then and there. [redacted] has been so rude and unprofessional throughout this process!!!! Yes, you offered a "discounted" price to fix the struts, but after all of the inconvenicence, time, and money I have wasted I feel as if JD Byrider should be covering that cost since like Mike said its only "$70.00 or $90.00" including the cleaning of the brakes... Why should I have to pay to fix something that was an issue when the car was sold???? When I asked why didnt JD cover the cost Mike stated "Why should we"??? Such poor poor customer service!!! First JD argued with me stating that nothing was wrong with the vehicle then offered me a discount to fix a problem that they claim they cannot detect how can I ever take this business serious.... I am still experience the rattling/knocking in front of my vehicle and the horrible sounds from the struts but they can NEVER seem to detect the issues that I am pointing out. It was stated that I can not be let out the loan because I am over 3 payments into the loan which should be granted due to the fact that I have been experiencing issues with this vehicle and complaining about this vehicle since DAY 1!!!!!!!!!!! I also requested for JD Byrider to put me in a different vehicle since they can never detect the issues I am experiencing, and never received any feedback pertaining to if that was possible!!!! Please advise if I can either get a different vehicle or let me out of the loan. As stated before, if I cannot resolve things per Revdex.com I will be moving on to the next step!!!!  
Regards,
[redacted]

Review: I purchased a car financed through jd byrider. After 2 years of making payments my balance was higher than when I started. they claimed that there were "significant" late fees and additions to interest which caused this. yet I paid every payment, including late fees. In september 2013 I lost my job and was unable to make payments. I contacted jd byrider via phone, email and written mail to work out payments. I tried making payments online, but was unable to do so via their online system. they did not respond to my attempts to contact. on november 20, 2014 my car was repossessed, with no contact from jd byrider to let me know that this was going to happen.Desired Settlement: I want my car back and to have payments re-restablished, as I have been trying to do for over a year. I also want any interest or late fees accrued during this time frame removed from my account.

Business

Response:

Response to Revdex.com complaint number: [redacted]

Jd byrider has helped me out twice with cars when no one else would give me a loan. yes the interest rates are high but they have always helped me out. I would recommend them to anyone who needed a car and couldn't get approved from a bank.

Review: CNAC financed a car for my son in law. He didn't have a credit or debit card to pay the car note, he gave me cash and I made the payment using my debit card. I made it clear to CNAC this was a one time payment. On February 28, 2015, CNAC unlawfully processed a $186.62 payment using my debit card information. The company did this without my permission or even my knowledge. Neither my daughter or son in law have access to my banking information.Desired Settlement: I would like my money returned to my bank account, immediately.

Business

Response:

RE: Complaint # [redacted] Account# [redacted]I have completed a full review of complaint #[redacted]. On February 28th, 2015 CNAC did run a credit card on file for account number [redacted]. We received a telephone call from Ms. [redacted] on February 3, 2015 letting us know the payment was taken, and should not have been. CNAC addressed the issue immediately, and the following corrections were made immediately. CNAC was notified of payment being taken on March 3, 2015 in the amount $186.62 that was run to Ms. Dawson’s credit card, and credited back without question.CNAC immediately removed Ms. [redacted] credit card from our secured data bank. Therefore; the credit card will not be used in the future without authorization by Ms. [redacted]. The credit card information was on file due to Ms. [redacted] assisting a CNAC customer with payment in the pastAppropriate measures have been taken to address the error with the account manager who ran the credit card. To ensure this will not happen going forward.Please feel free to contact our office with any further questions or concerns regarding this complaint. I would be happy to assist you in any way possible. Sincerely,[redacted]

Review: I purchased a vehical from JD Byrider in appleton on September 1 2013. The window sticker said everything was fully functional. I took the car home and soon found out the horn wasnt. Even though it is clearly stated on the sticker. I took the car back and asked them to fix it. I have a 36 month 36,000 mile warranty. Their First solution involved them punching my steering wheel until it worked, they then stated it was fixed. 2 minutes later I brought the car back because the horn was not functional still. They scheduled an appointment with me for them to repair it. In their findings they found two out of the three horns in my car were non functional, so the hooked it up to the only funtional one and said that was repaired. This is not a Solution. Today (11-27-2013) I took my vehical to another auto shop because I didnt trust jd's mechanics. My car was overheating, according to the report from that mechanic it is due to the antifreeze only being good to 18 degrees above zero. My window sticker however states good to -34 degrees below zero. I had to have all the radiator hoses, the cap, and thermostat replaced in my vehical, on top of a full flush of the coolant system. Ice was being pushed through my cars system. I contacted jd byrider about this. they stated I should have taken the vehical to them despite the fact that they lied on the window sticker that the DMV requires them to place on the vehical. They stated they will not refund the money.Desired Settlement: I would like to be reimbursed the total amount of 299.82 for the repairs

Business

Response:

Our Regional Service Manager [redacted] spoke to the customer over 10 days ago. We apologized for any inconvenience and have made 1 payment towards the customers loan as a courtesy. The customer understands that all warranty repairs must be done at our facility only. Please contact us if questions. thanks

Review: I have been taking my car in for months to get fixed. They can never seem to find the problem that I spell out for them. They tell me theyinspect it and that my breaks are fine and that it's normal for my breaks to squeak and make sounds. I was told by a breaks specialist that that is not true...Midas. I also keep taking it in for a really loud sound, they told me it was my ball joints and that that repair would be 495 plus tax. I took my car to get a second opinion and I was told that it's my tire rod and that that is so much more dangerous. My complaint is this, if it was found a while back, it would have been under warranty. I feel as though they let my warranty go out so that I can pay for all the expensive fixes. I think t u is because I have been hearing that sound since March or April and they "never heard" anything other than the breaks. I also took it in because I was having trouble getting the car to go the speed limit. They couldn't detect that. But as soon as drove off it did it. So I'm not sure why they couldn't see it. I bet my next repair will be my transmission. When I tried putting my foot down and telling them that I wasn't accepting that nothing was wrong and that my breaks are fine...they got upset. Which made me upset. So when I picked up my car, there were notes that said I was yelling at the staff. Never that they wouldn't let me get a word in and that I was really concerned about my car. I have 2 young kids that get in there with me everyday. The 2nd mechanic I took it to said the tire rod could break at any moment. JD Byrider said I was ok for like a month. Please help to guide me in what to do next...Desired Settlement: I'm not sure that I even trust them at this point. I would much rather give them this car back...but I know it's not an option. I pay bi weekly for this car.I'm upholding my end, they arent... are the mechanics even certified? How can they overlook such blatant, dangerous repairs without repercussions?

Business

Response:

We received the complaint #[redacted], regarding issues

with the car and the repairs needed. After reviewing the repair orders, and the history of the vehicle, we

would like to offer a solution. The warranty on the vehicle has expired. During our inspection, we did find that the

ball joints on the vehicle are what is causing some of the issues, not the tie

rod. We are willing to cover the ball

joint repair as if it were covered under warranty, with the customer only

having to pay the warranty deductible. If, during the repair, we determine the tie rod is in need of

replacement, we will extend the same courtesy to that part as well. We will do this as a onetime courtesy, as the

customer is only slightly out of the warranty period. If the customer is satisfied with that, we

urge her to set up an appointment with our service center, and we will perform

the repair. Considering the brake noise issues, we have inspected

the vehicle multiple times, and can find no faults with the operation of the

brake system. Some noise is normal with

almost any brake system, regardless of what another facility may say. Although we can find no safety issues with

the brake system, we will be willing to offer to replace the noisy brakes with

a much higher quality set of brake pads and rotors, and only charge our

wholesale cost on parts, and a discounted labor rate. This will not guarantee any noise, but may

greatly reduce it. In regards to the final issue of the lack of power, we

have not been able to duplicate the concern. If the customer wishes to take a technician for a ride to show them when

and how the issue is happening, we would be happy to look further into it if we

can duplicate it. We invite the customer to get another opinion on any of

these issues from the Chrysler dealer, or another reputable shop, and get a

written estimate of their findings. Our

wholesale cost and labor rate would apply to any of the needed repairs, as

well. Please feel free to contact us if there any further

questions or concerns. We are happy to

assist in any way we can.Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

We received the complaint #[redacted], and the

corresponding comments. Originally the

customer was satisfied with the resolution that we had provided, but after the

most recent breakdown, she has now changed her mind. Unfortunately, the repairs that are needed to make the

vehicle operational, are not related to any of the repairs we have diagnosed or

looked at in the past. The timing belt

on the car has broken, and very likely has caused internal damage to the

engine. As stated on our previous

response, the vehicle warranty expired in July. Because of the lower mileage on the car and the remaining time on the

loan, we have decided to cover this repair at no charge. Also the time the customer will be without

the vehicle could go up to 2 weeks, with our current schedule, and availability

of parts. When I spoke to the customer,

she agreed to this, and we are starting the process. In regards to the lack of power issue, as well as any

other mechanical problems, we can address those better once the vehicle is

drivable. I discussed with the customer

that it is a used car with over 100000 miles on it. It is going to have some squeaks and rattle noises. We have not identified anything that we can

say is a safety concern. I believe there

has been a slight miscommunication, as we did recommend the customer seek out a

2nd opinion on what is needed for the car, but only as we are having

difficulty duplicating and diagnosing the concerns. Another repair facility may have different

diagnostic equipment to duplicate or isolate some of the issues. I advised the customer that if some of the

issues are still present after the engine is replaced, I would also recommend

another shop take a look at it, just to get a different perspective on what is

going on. I also advised her that we

would like her to take 30-45 minutes to take a technician for a test drive, and

show us what is occurring, and when. This will aid us in repairing the vehicle correctly. The customer

understood this and agreed that was a suitable plan. In summary, we are going to repair the engine of the

vehicle at no charge to the customer, and will continue to look at the other

issues, if they are still present. This

will be a one-time courtesy. The repairs

from the original complaint were completed to her satisfaction, and are not

related to the issue of her current complaint. This complaint should be closed

due to that reason. Please feel free to contact us if there any further

questions or concerns. We are happy to

assist in any way we can.Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I did notify Tim of the fact that my car was still making noise and he refused to see the car again. So I'm not sure why their response says that I was satisfied with the original repair and didn't become unhappy until my car broke down. So not the case, I call weekly with a complaint. They are just sick of hearing from me. But until I get it done correctly I won't drop my case. I pay bi-weekly and transport my kids in this car. They need to do their job with quality standards that ensure safety and keeps the reputation in tack. Which from talking to people about my issues, I shouldn't have even purchased my car from them. I know now for the future. I will never go back and most definitely would NEVER refer anyone here. But thanks to the Revdex.com for helping to get this solved!

Regards,

Review: On September 14, 2013 I purchased a 2005 GMC Envoy with 98,040 miles on it from J.D Byrider 2301 W. College Avenue Appleton, WI 54914 Since, I have purchased the vehicle I have taken the vehicle back on several occasions for the same problem, within days of purchasing it the vehicle was running very rough, stalling suddenly and getting extremely poor gas mileage. I spoke to the service manager [redacted] several times about this and was told the vehicle will seem like it runs rough due to the type of engine it is and it will get worse gas mileage than the vehicle I had before. FYI - I had a 2001 Pontiac Aztec with a V6 4.2 L Engine [redacted] also stated they had to reproduce the problem to fix it and since it didn't die when he drove it they just could not figure out or fix the problem. After the vehicle being taken in to J.D. Byrider several times and being told they could not fix it at the dealership and having to have it sit at dealership an entire day each time I took it to J.D Byrider I decided to take the vehicle to Keen Auto for the same problems. The first tie I brought the vehicle to Keen Auto they replaced an ignition coil this cost me $304.49 and agreed the vehicle was running rough. Since then the vehicle has continued to run rough and had extremely poor gas mileage and stalled several times I took my car back into Keen Auto in Appleton in May 13, 2015 due to the same problems and now the check engine light was on and they replaced the ignition coil again, blower motor resistor, connector and thermostat which came to $834.26 the check engine light was off for two days. So, a few weeks later when I had to bring it in again because the check engine light was back on and the car was still running rough I was told a seal in the engine needed to be replaced, or there may be a cylinder not be getting pressure because the cylinder number 1 that was supposed to be fixed twice already blew out again. I have tried to get the dealer to fix the vehicle while it is under warranty nths=$7,876.00 year to date)= $10,130.20 plus monthly insurance premiums of approximately $450.00 every six months plus a high interest rate loan total comes to $13,143.40 before interest and insurance premiums I have paid for this vehicle if I include the premiums we are looking at $14,493.40 way over the purchase price of the vehicle already and that does not include the high interest rate loan at 23% with the cost of repairs I had to pay for out of my own pocket I am asking for the vehicle loan to be wiped away and I want to be refunded for what I have paid for repairs for the vehicle out of my own pocket and the vehicle $14,493.40 this is the total refund I want this is a very conservative estimate. I could ask for much more. I have taken my vehicle to a second garage [redacted] for a final analysis and estimate of what needs to be repaired. I have enclosed a copy of all supporting documents: (1) Readable copy of purchase contract (2) Title Application copy (2) J.D. Byrider Limited Warranty Copy (3) Window Lable Copy (3) Receipts from Keen Auto Repair Copies (4) Final diaganostics done on 07/13/2015 2005 GMC Envoy by Appleton Auto Source (with recommedation engine be replaced) I have tried to resolve this and have just been dismissed and now I am running out of time the warranty will end soon and JD Byrider knows this. I have tried to get the dealer to fix the vehicle while it is under warranty until 09/2015, but they have not been receptive to my request to have the vehicle fixed. I have now been informed by a reputable garage I need a new engine. I have lost the usage of a vehicle for several days already and over $1,000.00 has been stuck into this vehicle already. I have my payments directly drafted from my back account, I have insurance and have never been late or missed on car payment I am going to end up paying over $20,000.00 for a 10 year old vehicle that I have not had full use of, due to J.D. Byrider not diligently upholding there end of the 3year/36,0000 mile warranty and properly diagnosing and repairing or replacing the defective part(s). I feel it is fair at this point to have J.D Byrider refund me all monies I have paid down and toward the purchase price of the 2005 GMC Envoy and reimburse me for my out of pocket expenses, due to the fact that they did not due diligence and properly diagnose and repair and or replace and defective part(s). The contract J.D Byrider and I have is a legally binding contract on behalf of both parties. If one party does not uphold his/her part of the contract it is legally enforceable by the other party. I held up my part of the contract by paying my auto payments via direct bank draft out of my checking account. I have never missed a payment or been late I also have the vehicle fully insured, take care of the vehicle by taking it in for regulary scheduled maintenance like oil changes. I now have now paid $2,250.00 plus tax, title and registration fees, which came to $664.20 plus $99.00 MV1 fee box 5 on used motor vehicle purchase contract form (enclosed copy of form) the vehicle purchase price is $11,797.20 as of today (I have paid $179.00 every other week = $358.00/monthly X 22 months=$7,876.00 year to date)= $10,130.20 plus monthly insurance premiums of approximately $450.00 every six months plus a high interest rate loan total comes to $13,143.40 before interest and insurance premiums I have paid for this vehicle if I include the premiums we are looking at $14,493.40 way over the purchase price of the vehicle already and that does not include the high interest rate loan at 23% with the cost of repairs I had to pay for out of my own pocket I am asking for the vehicle loan to be wiped away and I want to be refunded for what I have paid for repairs for the vehicle out of my own pocket and the vehicle $14,493.40 this is the total refund I want this is a very conservative estimate. I could ask for much more. I have taken my vehicle to a second garage Appleton Auto Service 1587 W. Civic Street, Appleton, WI 54914 for a final analysis and estimate of what needs to be repaired. I have enclosed a copy of all supporting documents: (1) Readable copy of purchase contract (2) Title Application copy (2) J.D. Byrider Limited Warranty Copy (3) Window Lable Copy (3) Receipts from Keen Auto Repair Copies (4) Final diaganostics done on 07/13/2015 2005 GMC Envoy by Appleton Auto Source (with recommedation engine be replaced) I have tried to resolve this and have just been dismissed and now I am running out of time the warranty will end soon and JD Byrider knows this. In conclusion the warranty will cover the repair of my vehicle due to the faulty engine if it cause a "mechanical breakdown. Mechanical breakdown insurance (MBI) covers repairs to mechanical parts of your vehicle that break. Unlike car insurance physical damage coverages of collision and comprehensive, mechanical breakdown insurance covers your car’s mechanical parts that break in events not related to an auto insurance accident. My engine is missfiring, therefore not functioning the way it is mean to. This is a mechanical breakdown of the engine, as it is not properly functioning. Cylinder # 1 in the engine is not getting full compression, it is causing mechanical breakdown. You could say in layman terms "the engine is broken". I also received papwork from Bergstrom that shows the engine was running "rough, missing". This was from 2013 before I bought the car from JD Byrider. This proves they knew about the engine and deliberately sold this to me knowing it had a bad engine. I have enclosed copies of all the paperwork I have received from and Bergstrom proving they knew about it . It is noted in the paperwork shows they had to replace the engine coil also. I have now come to the simple conclusion that they knew the car had a bad engine, tried to dismissed it, lied about it, tried to cover it up and now do not want to stand by the warranty.Desired Settlement: Full refund for all expenses related to the purchase of this vehicle, repairs, insurance, etc. = $20,000

Business

Response:

After completing a review of complaint #[redacted], I have found that it has

been a long period of time since the vehicle was in our service department. The customer did contact us recently to

schedule a service appointment for us to look at the issues, but she was not

able to make that appointment. We have

made several attempts to contact the customer to try to reschedule, but have

not been able to reach her. Once we can get the vehicle into the dealership, we can inspect it to verify

the concerns. If we find that the engine

does need to be replaced, we will replace it under the warranty, if the vehicle

still qualifies for the warranty. If the

vehicle mileage takes it out of the warranty, we are willing to cover the

repair as if it were under warranty.In regards to the other repairs the customer paid for, we cannot reimburse

for those. Had we been able to duplicate

the issue at our location, we would have been able to provide the customer a

much lower price on the parts, per our service center policies. Unfortunately, the customer never gave us the

opportunity to look at the vehicle again, after she started taking it to other

repair shops. Many of the issues she

describes are normally not covered under the warranty, as well. We have a policy to give customers a discounted

labor rate and parts at our wholesale cost, for those instances, though. Please feel free to contact our office with any further questions or

concerns regarding this complaint. I

would happy to assist you in any way possible.

Consumer

Response:

Review: I purchased a vehicle from this company because it was advertised that if anything happened to the vehicle they would be able to fix the car either for free or a very discounted price. That was the advertising that was done in order to solicit the sale. I now need my vehicle serviced and I am being told it will be over 2 weeks until they can look at the car which is outside the reasonable time frame for vehicle repairs which is not what was agreed to in the contract.

Had I been told during the sale that the wait time for vehicle repairs is over 2 weeks, I would not have purchased the vehicle. No where in the service center contract I signed does it outline that this company has extremely longer than average wait times for service. That would have been crucial to the decision to purchase from this dealership as this was a heavily used car that would need service work done regularly.

The company misrepresented themselves while making a sale.Desired Settlement: I want my vehicle repaired within a reasonable time frame during this instance, and all future instances, which should be 2 days at the most from the date requested, which was 2/12/2014.

Business

Response:

Our Regional Service Manager [redacted] spoke with the customer this morning. This was for a non-warranty repair. Customer could not wait for us to get it fixed and wanted repair immediate. Customer is taking the vehicle to another shop for repair. Told customer to call us back if she was unhappy with price quote and maybe we could save her money. Instructed her to call us back if she wanted to go that route. Please contact us if additional questions. Thanks.

Review: My wife and I purchased a vehicle in feb 2013. It came with a warranty that was limited. Early in October the power steering pump was failing. We had it looked at twice at different local shops here in west bend. This is something that is covered in warranty. We made an appointment to service it through Jd by-rider and my wife took it down October 14th at 9am. The service tech informed both her and me (over phone) that the noise and grinding that we are hearing is normal for any caravan. I urged him to replace the pump that is warranted so that Myself and my kids will not be trapped for winter. He said he would replace them. At 225pm they were "done" and my wife was able to leave. They said "by the way it still makes the noise" upon further review they never replaced any parts they let my wife and 3 small children sit for hours while they said they would replace things and they did not. they do not want to do the work they promised us. The service was unacceptable and they are taking advantage of people. All I wanted is a great car for my family. I understand my credit is bad so I accepted the outrageous rates to pay and have never missed a payment always pay more then my minimum. Now I have to pay out of pocket to replace this part that is signed and dated to be under warranty.Desired Settlement: I want them to settle this matter how they feel fit. I am going to pay out of pocket for these warranted repairs and that is unfair. They no longer can be trusted to replace anything on my vehicle as they will just say they fixed something and they wont.

Business

Response:

We have left multiple messages for customers. We also emailed customer. Please have them contact [redacted] for assistance. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have spoken with Mr. [redacted], together we have resolved any issue that has come forward. I am satisfied with all responses and the time involved. I appreciate the customer service aspect of how this was handled. I feel that all steps that were taken were appropriate and correct. I do understand that many people might have complaints about this business, whether it is in sales or service. I can say now from this experience that if customers are willing to work and understand the business and the fact that they do what they can to help (with in reason) then they should not be unsatisfied. Mr. [redacted] and I have come up with a plan to get all issues resolved. Thank you for your time as well as thanks to Mr. [redacted] for his understanding and dedication to the business and customers.

Review: I purchased a car from JD byrider whom provided me a loan through CNAC, I didn't realize that I basically signed an agreement that was recorded with video, the sales person pushed me into this agreement because they knew I was in desperate need of a car, long story short I was sold a car that had recalls on it, this car nearly killed me as it shut down in a busy street, I called CNAC to settle the remaining amount which is $2326, I've paid over $9000 in interest, it's going to cost over $3000 to fix I asked if they would settle the amount at $1200, they refused. This company is unethical unsure how can they get away of offering a loan at over 19% interest. I want a settlement.Desired Settlement: I want to settle loan at $1200.

Business

Response:

We have reviewed Ms. [redacted]’ complaint in detail and

appreciate the opportunity to respond to Ms. [redacted]’ concerns. Ms. [redacted] indicated she did not realize she signed an

agreement or consent to be audiotaped and videotaped during the sale, financing

and closing. All agreements our

customers sign are thoroughly reviewed between the customer and the

salesperson. Each customer is provided

an opportunity to ask questions before and after they sign any agreement with

JD Byrider. At JD Byrider it is important the customer thoroughly understands

their commitment to the terms and conditions of the loan. Ms. [redacted] did not appear desperate or

confused about the loan process. She has continued to pay her loan on the

scheduled dates since the inception date of the loan. Ms. [redacted] is requesting CNAC to settle her account for

less than the contractual amount. This is not a common practice for CNAC and we

do not have any language in the contractual agreement to suggest settlement

offers. We encourage our customers to

complete the payment process as Ms. [redacted] agreed to and has abided by since

her first payment. Ms. [redacted] recently experienced service issue with her

vehicle. The JD Byrider service

department would like the opportunity to explore some options with her to

repair the vehicle. She can call the JD

Byrider Service department where she purchased her vehicle to make

arrangements.

Review: This unscrupulous company claimed they were selling me vehicle for $12,500 with a warranty. I research the contract, it was actually $19500 including 6,097 in charges for administrative and interest fees. I didn't understand that they were pulling a fast one until I returned home and read through the documents, because they were carefully to distract you from the high interest rate and point to the high bi weekly payments. Next, they refused to repair the cd player which froze up in the frigid winter, it stop operating. Just shy of 4 months, it was discovered by an oil change company to have a transmission leak. When I try to schedule an appointment they couldn't fit me in due to remodel the service area and now in addition to two $185 payment each month I have over $140 in maintenance and possible problems coming in the future since it was over a quart low on transmission fluid.Desired Settlement: I would like a class action lawsuit started on Credit Now acceptance company and Jd Byrider, since they claim to not be the same company.

Business

Response:

Good Morning,

In response to this complaint, please see the attached letter regarding Aretha D. Collins and our attempt to resolve this matter. Feel free to contact either Cliff Hill or myself with any questions you may have.

Thank you,

Controller

CNAC

Review: On 12/19/2013 [redacted]. was authorized to automatically withdraw my car note automatically as he normally does. However, he debited my aunt's account which was used only one time in October as a one time payment. Once my aunt and I discovered the issue we contacted [redacted] as well as his supervisor [redacted]. on 12/27/2013 at 9:37 am as well as 10:07 am via email and phone and was assured the issue would be fixed and neither of us would be held accountable for their mistake. On 12/30/13 myself and my aunt contacted [redacted]. he stated he could not fix the problem because [redacted] was out sick, which we did not understand because he is [redacted] supervisor. On 12/1/13 they credited her account but did not fix the other issues because they bounced her account multiple times due to that one mistaken payment that they were not authorized to take from her account. On 1/2/2013 my account not states I am 11 days late on my payment when the funds never left my account and were sitting in the correct account the entire time. No one from their office will give me corporate number nor someone else's number I can call to have this issue resolved because this was a mistake on their company not one that I made. This not only effects my credit score but makes it look as if I cannot make payments on time which effects me in the near future when trying to obtain an auto loan. Also, $194.28 interest has been added on top of my account for their mistake which is morally not correct, because again I am being held accountable for their mistake.Desired Settlement: In this case I am to the point where I would like my aunt's account reimbursed as well as have my payment updated in the system as on time because they debited the wrong account it was nothing that I did. Also I would like some type of incentive for my pain and suffering in this matter. Cnac is not accepting accountability nor credibility for the issue and I am being held responsible. If this cannot be resolved through Revdex.com my next step is to seek legal action in small claims court against them.

Business

Response:

We have reached out to [redacted] on multiple occasions and left messages. We are waiting for her to return calls. Please have her contact us directly if she has questions on her account. She did speak to a Collection Manager in the past 2 weeks. We assume this is resolved because customer has not called us back. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke with [redacted]ee, [redacted] and the matter was resolved. I was advised that the interest that was accumulated on the account on their behalf will not actually reflect what I owe because the mistake was made on their behalf. A payment agreement was established between myself and the company, so at this point I am satisfied.

Regards,

They are very unprofessional when it comes down to fixing issues with vehicles they will make you come back when they know the problem wrong with the car service was not pleasant at all

Review: I bought the car for a little over 12000 and after I bought it I realized that I was completely cheated. This car not 3 months later has a trade in value of 5,060 , a private party sale of 6,455 and a dealer retail of 7,960. I dont see how they got to a number of about 12000 dollars. And with a intrest rate of over 28 percent how am I ever going to start to pay it down.The amount I am paying per month ($390.00) it the monthy cost for a new car!Desired Settlement: I would like an explanation of what was going threw there mind when they came up with that Cost. And I would like my amount I paid for the car fixed. The amount I am paying per month ($390.00) it the monthy cost for a new car!

Business

Response:

Hello, I have completed a full review of complaint #[redacted]. I have found that on January 16th,

2015 Mr. [redacted] did agree to purchase the 2010 Chevrolet Cobalt at a purchase

price of $12,169.48. JD Byrider pricing is in line with subprime retail auto

sales pricing. Mr. [redacted] signed the Retail Installment Contract agreeing to

the sale price on January 16th, 2015. JD Byrider does provide a 3

year 36 month warranty, but we do not have any records of repair, or need of

repair for Mr. [redacted]. The only service related record we have is a missed

appointment for one of Mr. [redacted]’s four free annual oil changes. If Mr. [redacted] would like to discuss any concerns he has regarding repairs

he can contact CNAC/JD Byrider. Please feel free to contact our office with any further questions or

concerns regarding this complaint. I

would be happy to assist you in any way possible. Sincerely,[redacted]Manager

Consumer

Response:

Review: I had the misfortune of purchasing a vehicle from JD Byrider! I'm sorry to say that they have been harassing me to give them Ten(10) names of people I know. I have given them only one (1) name. I told this other person that I have given there name. They have asked not to do this again! There is no where in this contract that it states I must give them all these names! I will continue to refuse doing this, if this harassment continues I will no other choice but to contact an attorney.[redacted]Desired Settlement: Stop this HARASSMENT!!!!!

Business

Response:

We spoke to the customer and apologized for any misunderstanding. Customer is set up for automatic payments going forward. Please contact us if additional questions. Thank you.

Review: I purchased a car from JD Byrider on 07/31/2015. The reason I went there is because I had spoken with a sales representative named [redacted] who told me all these great things about the program. My credit score id not the best and neither is my husbands, mine due to a bad divorce, and his due to lack of credit. We spent ALL DAY at the dealership waiting to see if we could get approval for this loan. [redacted] told us our payments would be about $75.00 a month, and of course we were thrilled to hear this. A short while after we were told it was taken out twice a month, so in talking to my husband, we said okay $150.00 is do-able as well. We ended up getting approved for the loan and JD byrider went over a "budget" with us, which was not a correct budget at all. We all of a sudden were told while signing papers HOURS LATER when it was hard to think that our payments would be $187 and $187 a month. Making our monthly payment almost $400.00 on 2006 Dodge stratus..?! The ticket price on the car was $12,009.00, sales people kept throwing numbers at us like "we'll give you $500 off", "you are getting $800.00 off"... I looked up the blue book on this vehicle and in EXCELLENT condition from a dealer they go for $4,500.00. Not only that but I traded in my 93' camry WHICH I WAS TOLD would get a $500 credit for by [redacted], and ended up getting $200 trade in value for. The whole thing is WRONG. I come from a family of 5, and I am pregnant. It is horrible what JD byrider is doing to customers! $19,000 for a 2006 Dodge stratus worth $4,500 in excellent condition?! And $400.00 payments a month?! And they cater to people trying to get back on their feet? I think not, I think they take advantage of people who can not find a car anywhere else and are trying to make it in life, with families, who are struggling. Everybody I have told about this transaction is in shock. This is wrong! And yes, they give you a "warranty" that costs $1,000's of dollars!!! And they only cover certain things, all those pretty words and numbers being thrown at you don't mean a thing, I was fooled by this cooperation and their unethical business practices. My family was taken advantage of.Desired Settlement: I would like what I was promised from this company! $150.00 payments per month. I would like the $500.00 credit for the vehicle I traded in OR THE TITLE of that vehicle back so I can sell it myself. I would like the price to be adjusted, as this is highway robbery and JD Byrider knows it! They are not helping people, they are taking advantage of people who are already down.

Business

Response:

I have completed a full review of complaint #[redacted]. I have found that on July 30th,

2015 both [redacted], and [redacted] did agree to purchase a 2006 Dodge

Stratus at a purchase price of $12,019.99. JD Byrider pricing model is

consistent with-in the subprime retail auto sales industry. [redacted], and [redacted] signed the

Retail Installment Contract agreeing to the sale price on July 30th, 2015. As

far as the payment structure for [redacted], and [redacted] the payments

were fully disclosed at the time the Retail Installment Contract was signed.

All of JD Byrider locations record the closing of each loan, I have reviewed

the recording for this loan 5986462, and confirmed that our Branch Finance

Manager did disclose the payment amounts, and structure at the time the Retail

Installment Contract was signed. Resolution:CNAC/JD Byrider is willing to give back the trade in, and allow both [redacted]

[redacted], and [redacted] a Mutually Release loan 5986462 with no recourse.Please feel free to contact our office with any further questions or

concerns regarding this complaint. I

would be happy to assist you in any way possible. Sincerely,

Review: I am very upset with these people every time I call them about how much I owe them it is always the same price and it never gets lower they also arent willing to work with you at all after they got you under their wing I need my payment date switch they wont switch I have had nothing but problems with the car and they wont do anything about it they tell me my warrenty is up and there is nothing they can do I am spending tons of money on repairs this is the worse people I have dealt with and also when you talk to them they are very rude to you or they hang upon youDesired Settlement: want the car replaced or it paid off

Business

Response:

I have completed a full review of complaint #[redacted]. I have found that on August 12th, 2013 [redacted]

[redacted] did agree to purchase a 2006 Chrysler Sebring at a purchase price of

$12,197.82. JD Byrider pricing model is consistent with-in the subprime retail

auto sales industry. Currently loan

number 3911875 has a balance of $7,609.79 so the balance certainly has changed

since the opening of the loan. As far as the payment structure for Miss

[redacted], we would be happy to assist as long as her decision falls with-in our

loan amendment guidelines. Regarding repairs we have not had the opportunity to

assist due to the car not being provided the opportunity to do so. We do not

have record that Miss [redacted]s vehicle has been brought to one of our location

for service, or warranty work. Resolution:CNAC/JD Byrider is willing to assist with a due date amendment as long as

the request falls with-in our guidelines. If repairs are needed we would be

happy to discuss a location possibly closer to her home, if needed. Please feel free to contact our office with any further questions or

concerns regarding this complaint. I

would be happy to assist you in any way possible. Sincerely,

Consumer

Response:

Review: For my previous vehicle, I had financing through CNAC of WI. I have purchased a new vehicle from a new lender (thank goodness). On 4/28 a check was mailed to CNAC to payoff my former auto loan. Beginning on 5/3 I began calling to make sure they received the payment as an automatic payment was scheduled to come out of my bank account that Friday. I left messages upon messages, and NEVER received a call back. I have sent email after email, and again, never received a response. [redacted] was my rep. and no one else there would answer any questions. This was a high interest loan, so by them waiting weeks to process the payment, they are costing me money. The difference of the overpayment was to be sent in a check to me, and to this date I have not received the check or a return phone call or email EVER!Desired Settlement: If I do not hear back from them, I will file a small claims complaint by 5/16/14. Have given them 2 weeks to at least respond, and have not heard a thing.

Business

Response:

We have left Mr. [redacted] a message. Please have him contact Jimmy Lee Collection Manager (###-###-####) if he has questions. A payoff check was received on 5/8 in the amount of $2800. Mr. [redacted] does have a credit on the account of $415.82. Checks requests are normally processed within 7 business days. This $415.82 check will be going out to Mr. [redacted]. Please have him contact us if additional questions. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait and see if I receive the check that Mr [redacted] said was being overnighted as of yesterday.

Regards,

Review: I purchased a 2005 Buick Lacrosse from JD ByRider with CNAC Automax Acceptance Corporation as my lien holder. I purchased my car in Colorado Springs, CO in the Summer of 2014. By December I get this letter from the Department of Motor Vehicle stating that the odometer reading did match the Bill of Sale and that they were requesting the original Bill of Sale or new one signed by me stating "not actual." I then called and spoke with someone at the DMV who explained that they had attempted several times to get in contact with Automax since September and had been unsuccessful and had sent me the letter in hopes I would contact them and have the rectify the situation. I then called Automax, and spoke with [redacted], the Account Manager, who told me that the odometer reading was off by a number and it was a simple typo and would be fixed. I recalled telling her that the DMV had sent them the same letter twice before and she denied that she had gotten anything from them but had heard from them only in once in December. I remember thinking that I am being lied to, and that the odometer reading had been deliberately altered to sell the car at a higher cost. Again, [redacted] assured me the matter would be taken care of and I did tell her until it was, I would not make a payment because, by the lien holder not doing their job, could cost my title being null and void, and she stated the two instances had nothing to do with each other and I disagreed. When the conversation was over, I received a call from CNAC who was made aware of my conversation with [redacted] and reiterated that I could not withhold car payments because of a simple typo on a title. I have since made two $300.00 payments and I just received another letter from the DMV stating Automax has still not responded and has in fact sent the letters back with none of the options submitted! I am beyond angry!!!Desired Settlement: I want a refund of the payments I have made thus far and the $1,000 I put down. I have been out right lied to. If this was a simple typographical error, then two months ago when I spoke to [redacted] about this matter, it should have cleared up. It doesn't take this long and I should not be getting their mistakes in my mailbox! JD Byrider isn't a reputable company and I will not recommend anyone to purchase a car from them!

Business

Response:

Hello,

We have completed a review of complaint #[redacted]. Ms. [redacted] purchased a vehicle from CNAC/JD Byrider September 12, 2014. At the time of loan origination all loan documents were signed by Ms. [redacted], and a bill of sale showing the actual mileage of the vehicle was provided.CNAC/JD Byrider filed all pertinent paperwork with El Paso County DMV and the vehicle was registered. CNAC/JD Byrider received the most recent notice from the El Paso County DMV February 20, 2015 indicating there was a discrepancy in the mileage. The discrepancy was a clerical error, and is in process to be corrected. The process to correct this discrepancy is not a quick one as the vehicles we purchase to sell are sometimes purchased out of state with out of state titles. We have been consistently working on correcting this discrepancy with several different agencies, and should have this matter resolved in a timely fashion. We’ve remained in contact with the El Paso County DMV to keep them up to date on the continued efforts to resolve this matter. CNAC/JD Byrider has discussed this matter with Ms. [redacted] in person, and by phone to reassure her there was no intentional misrepresentation by CNAC/JD Byrider. We apologize for any frustration this has caused Ms. [redacted], and are working diligently to get this matter resolved.Please feel free to contact our office with any further questions or concerns regarding this complaint. I would be happy to assist you in any way possible. Sincerely,

Review: We had several issues between September and October with this company not drafting the right account for our van payments. Each time I called and gave them the correct information.November we thought the issue was taken care of and we thought the payments were coming out timely. The day after Christmas they call to tell us that the last two weeks of November the payments were returned saying not authorized. They also said that it meant we defaulted on the loan and that we had two days to pay them or they would take our van. Having just had Christmas and being on lay off we do not have that kind of money right now. I called both of our banks and neither one had been drafted or returned any payments for either of those weeks. So this company did not even draft our accounts and then called almost 30 days after the fact demanding payment within two days and lied about having drafted the accounts.Desired Settlement: I'm hoping to resolve the issue and not lose my vehicle. I am sharing this information so other people are aware of how this company runs its business.

Business

Response:

We have spoke to Ms. Fiedler. We also got new card information going forward for payments. Ms. Fielder also committed a pmt today of $300 towards her account. Please contact us if additional questions. Thank you.